Customers often praise the site, quick shipping, and competitive prices. Several reviews mention accurate descriptions and an easy ordering process. A clear set of complaints says tires arrived damaged, overly worn, or old. Some orders also involved wrong items, delays, or support that did not respond.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer had an exceptional experience exceeding expectations.
“The best experience that I could have ever imagined”
Product description matched listing and delivery was prompt.
“Description was correct and prompt delivery”
Received heavily used tires with cracks and must pay costly return shipping.
“i received a heavily used tire set with uneven surface and cracks”
Company sent wrong tires twice and refused prompt correction.
“This company sent the incorrect order twice.”
Many reviews describe fast delivery and correct orders, especially when staff check in on shipments. Other accounts describe major breakdowns, including the wrong items sent more than once and orders taken with no delivery. Overall, fulfillment swings between smooth execution and occasional failures.
Multiple reviewers point to low prices and fast shipping as key reasons the purchase feels like a good deal. A few buyers accepted the price but called extra charges, such as disposal fees, too high. Affordability comes up repeatedly across positive reviews.
Several customers say the website is easy to use and makes it quick to find tires by size or vehicle. Multiple reviewers describe ordering and checkout as simple. These usability comments appear more often than complaints about navigation.
One repeated complaint is tires arriving heavily used, cracked, or aged, with some failing soon after installation. A smaller number of reviews mention tires that looked good and performed well. Most quality concerns focus on condition on arrival and early failures.
Several reviews mention calls or messages that went unanswered and long hold times when trying to reach support. Fewer reviews describe quick, helpful follow-up from staff. Overall, the communication theme tilts toward silence in high-stakes situations.
Sentiment is split, with many five-star reports of fast, easy purchases and several one-star accounts tied to defective tires or failed fulfillment. Positive experiences emphasize speed and convenience. Negative experiences focus on tire condition and problems getting orders resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer had an exceptional experience exceeding expectations.
“The best experience that I could have ever imagined”
Tire arrived on time and matched the order.
“Tire was on time and accurate to what was ordered.”
Order was flagged as fraud and customer service was unhelpful.
“I called customer service and was told the order was fraud.”
Easy online ordering, home delivery, and overall smooth experience.
“It's so easy to order online.”
Multiple outreach attempts received no response from the company.
“I have reached out several times no response.”
Received heavily used tires with cracks and must pay costly return shipping.
“i received a heavily used tire set with uneven surface and cracks”
Company sent wrong tires twice and refused prompt correction.
“This company sent the incorrect order twice.”
Website was easy to navigate and they had needed tire.
“Your website is easy to navigate and shop.”
Four of six tires failed within a year after purchase.
“4 of 6 tires failing won’t let you talk to a manager.”
Described the experience as easy, affordable, and quality.
“Easy. Affordable. Quality”
Product description matched listing and delivery was prompt.
“Description was correct and prompt delivery”
Company provided good customer service and the tires met expectations.
“Great customer service and follow up on my order to ensure it was delivered.”
Store had good selection, helpful staff, and fast delivery.
“Good selection, very helpful, fast delivery.”
Seller sent six-year-old tires that developed cracks and failed.
“They send 6 years old tires”
Shop offered great prices and fast shipping.
“Great Price and Fast Shipping”
Tires were inexpensive and delivered quickly, but disposal fee seemed excessive.
“Tire disposal fee rip off.”
Damaged tire was promptly replaced and customer service was great.
“Tire Mart immediately sent out a new one”
Delivery was delayed and customer service left reviewer on hold for an hour.
“I called customer service and was on a hour on hold.”
Buyer received defective tires and says refund requests and communications went unanswered.
“they sent 4 defective tires.”
Easy to find tires online and received them within days.
“It was easy to find the tire I needed.”
Tire matched replacement, with great price and fast shipping.
“tire was exactly like the one I replaced”
Shipment was split but overall experience was fine.
“Other then my shipment got separated it was fine”
Website was user-friendly and tires improved ride quality.
“Site is user-friendly.”
Tires were delivered quickly and efficiently.
“Got my tires fast”
Reviewer received good tires at a very good price.
“Really nice tires at a super great price”
Tires arrived quickly and perform well after mounting.
“they look & perform great!”
I have never been so disappointed in my life. I was looking for a set of used tires to replace my blown truck tires, and I decided to try BestUsedTires.com because they had great prices. I ordered 4 tires on their site and they took my money but never delivered the tires, they just stole my $1000+.. The order never came.I have been trying to get my money back for over a month now. They have done everything they can to avoid me. If anyone has any advice or suggestions I would be very appreciative. I'm pissed and I'm going to make sure that everyone knows NOT to buy from these scam artists. They should be put in jail. They are scammers and I would not use them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Best Used Tires sells pre-owned and remanufactured vehicle tires. Its online catalog lets shoppers search by tire size, vehicle fitment, and brand. Listings usually include measurements and condition details so buyers can compare options. Customers can order for shipping or, where available, local pickup. The site accepts standard payment methods and offers order status updates plus ways to contact customer support.