Many reviewers mention fast online sign-up, an easy-to-use website, and low daily rates. Several customers also praise personalized, professional help during purchase. A distinct group of reviews says claims take a long time to pay or are not paid at all. A small number of reviewers say they could not reach phone support.
Examples from available reviews (Dec 2021 – Mar 2026).
Claims take months to be paid; reviewer distrusts posted reviews.
“Takes months to pay out claims.”
Customer service phone number doesn't work and is unreachable.
“The customer service phone number does not work.”
Website is user-friendly and plans offer reasonable premiums.
“The website is user friendly and simple.”
Reviewer found the service convenient, easy, and well-priced.
“Convenient, easy and great priced”
Multiple reviews describe friendly, professional help and quick purchase transactions. A separate set of negative reviews claims payouts were delayed or denied, using phrases like "scam" and "months to pay." Most complaints focus on claim handling after purchase, not on the buying process.
Many reviewers say the daily price feels fair or cheaper than rental-company insurance and call it a good deal. One reviewer reports expensive daily charges, and that view appears rarely. Several positive comments link the value to a fast, simple purchase.
Reviewers often call the website user-friendly and the sign-up process quick and easy. Multiple comments mention smooth transactions and straightforward setup. A few users also describe the experience as enjoyable.
Several reviewers say the coverage works well for short-term rentals and costs less than alternatives. Positive remarks point to protection that is direct and fits rental periods. Reviews do not include detailed technical complaints about policy terms or coverage scope.
Some reviews note personalized support and responsive help during purchase. Others report no response, unreachable phone numbers, or trouble contacting support about claims. Feedback splits between strong pre-sale help and weaker post-sale contact.
Reviews show a sharp split between many five-star notes about ease, price, and speed and several one-star claims about delayed or unpaid claims. That divide makes claim handling the main source of negative satisfaction. Complaints about daily cost appear but are uncommon.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Claims take months to be paid; reviewer distrusts posted reviews.
“Takes months to pay out claims.”
Reviewer says company avoids paying claims and sues claimants.
“Don't count on getting your claim paid.”
Reviewer alleges unresponsive insurer and calls the company a scam.
“THIS IS ABSOLUTELY A SCAM”
User found the service easy and fun to use.
“IT IS EASY AND FUN”
Reviewer reports a great customer service experience.
“Great service”
Reviewer says the service was good.
“Good service 👍”
Reviewer found the service convenient, easy, and well-priced.
“Convenient, easy and great priced”
Website is user-friendly and plans offer reasonable premiums.
“The website is user friendly and simple.”
Transaction was quick and smooth with no unexpected delays.
“Everything went quick and smooth without any unexpected delays.”
Reviewer says the service was cheap, fast, accurate, and easy.
“Good deal cheaper fast accurate so easy and direc”
Reviewer finds coverage easy, effective, and much cheaper than rental insurance.
“Easy and effective.”
Reviewer states it's a good company.
“Good company”
Reviewer highlights ease of setup.
“Ease of set up.”
Company provided personalized, hospitable, and professional service.
“This company provide a personalized service.”
Sign-up was super easy and rates were very reasonable.
“Super easy sign up.”
Small operation run professionally; everything ran smoothly without issues.
“Everything ran smoothly, good car, not a 4x4, had no issues”
Service was fast and priced reasonably.
“Fast service and reasonable price.”
Reviewer recommends it as a great-priced insurance for frequent renters.
“They offer great price and if you rent cars a lot it the top recommended insurance too get.”
Reviewer found the daily charges costly and lists amounts.
“Costly daily charges.”
Customer service phone number doesn't work and is unreachable.
“The customer service phone number does not work.”
Great Service! Great Company! 10/10 all the way!
The insurance was easy to get, was cheaper than what is offered by the rental company (Price about 15% lower than rental company for the complete days of rental) but I didn't need to use it so really don't know how it would go if something went wrong. However, I can confidently say that I would use them again because the service offered by their team is unmatched by any other company in the area. Keep up the good work and I'll refer my friends and collegues to seek your great services. Thanks Again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bonzah sells short-term rental car insurance online. It offers daily-priced policies for renters as an alternative to insurance from the rental company. Customers can get quotes and sign up through the website. Bonzah manages claims for rental incidents and provides customer support, including a phone contact. The service is aimed at drivers who want on-demand coverage for brief rental periods.