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We Collect & Analyze Reviews

Europcar
Experiences & Reviews

Europcar is an international car rental brand operating at airports and city locations in multiple countries. It offers short-term vehicle hires, online reservations, insurance options and ancillary services (shuttle, upgrades and add-ons). Consumers typically use Europcar for holiday and business travel and evaluate it on pickup/drop-off reliability, vehicle condition, pricing and customer support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 13d
Overall Rating
1.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviews report poor on-site service: long waits, denied or late vehicle delivery, aggressive upselling and refusal to honour bookings; a few note helpful, attentive staff.

Share of mentions
21%
Weak
๐Ÿ’ฐ

Value for money

Frequent complaints about unexpected fees, mandatory or mis-sold insurance, large damage charges and disputed or unauthorised transactions leaving customers out of pocket.

Share of mentions
14%
Weak
โšก

User experience

Repeated issues with booking, pickup and return processes: missing cars, shuttle failures, confusing website/advertising and long queues that disrupted travel plans.

Share of mentions
18%
Weak
๐Ÿ”ง

Product quality

Multiple reports cite unsafe or poorly maintained vehicles (bald tyres, blowouts) and disputed damage findings, raising concerns about inspection and return procedures.

Share of mentions
8%
Weak
๐Ÿ“ž

Communication

Many reviewers describe unanswered complaints, ignored emails and failed refund links; a smaller number report timely notifications or helpful staff communications.

Share of mentions
19%
Weak
โญ

Overall experience

The majority describe negative end-to-end experiences (billing disputes, safety problems, poor support); a minority report smooth bookings and positive staff interactions.

Share of mentions
21%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

J
Jasmine Rose
trustpilot.com Oct 01, 2025

Dishonest Practices and Zero Accountability

I had an appalling experience with Europcar. Despite arriving only one hour later than planned (before midnight, with staff still present), I was refu...

D
David Ripolles
trustpilot.com Oct 01, 2025

Scammers

Just returned a car to Europcar at Mรฉrignac airport Bordeaux - was told a tiny chip on windscreen that we had not seen on pick up ( we filmed the body...

A
Andrew John
trustpilot.com Oct 01, 2025

Europcar EDI Car Rental Centre - Car not Roadworthy

Europcar Car Rental Centre - Edinburgh Airport - Car in Unroadworthy Condition. I hired an economy car through EasyJet and supplied by Europcar at the...

H
Heather Elliott
trustpilot.com Oct 01, 2025

Hired a car in Sweden from Stockholmโ€ฆ

Hired a car in Sweden from Stockholm airpo...

m
marco
trustpilot.com Oct 01, 2025

I had a confirmed reservation with EUROPCAR/FOX

I had a confirmed reservation with Europcar/FOX through Expedia at Orlando Airport. Upon arrival, I waited over 30 minutes for the shuttle with no suc...

L
Lubomir
trustpilot.com Oct 01, 2025

I was scammed by the Europcar in Palmaโ€ฆ

I was scammed by the Europcar in Palma de Mallorca. I have booked the card via booking.com, paid the insurance as well. At the pick up I was offered a...

K
K Hancox
trustpilot.com Oct 01, 2025

Mis-selling and shocking Customer Service

We booked a Jeep Avenger through the Europcar UK website for our family holiday in Italy. The car was clearly advertised as fitting 3 luggage bags โ€“ w...

J
Julie
trustpilot.com Oct 01, 2025

Terrible and a massive rip off- avoid!

Despite being first in the queue, it took over an hour to collect the vehicle. By the time we left there was an enormous queue and it was the same whe...

J
JB
trustpilot.com Oct 01, 2025

Car was not available at pick up time

Car was not available at pick up time. Agreed time of pick was 5PM at Split Airport. Our car was not there, and there was no alternative given. With o...

R
Rachel Wagner Lemblรฉ
trustpilot.com Oct 01, 2025

Worst experience ever

Europcar mislead us, charged us for existing damages and double-charged us for tolls we'd already paid. When I called them, they said customer service...

M
Marco
trustpilot.com Oct 01, 2025

Don't rent in Quito Airport

Despite I had a reservation done through RentalCars, the Europcar agency at Quito Airport charged me almost 600 $ a...

A
Anita
trustpilot.com Oct 01, 2025

As always I have a great experienceโ€ฆ

As always I have a great experience with Europcar. I was served by Tommy, who provided excellent customer service. This is my favourit...

R
Ruben
trustpilot.com Oct 01, 2025

Poor Service โ€“ Europcar Marseille

I was on vacation in the south of France and decided to rent a car from Europcar at Marseille Airport, as I had always trusted this company. Unfortuna...

M
Mark Stirling
trustpilot.com Oct 01, 2025

Unauthorised Euro 570 charge made to my credit card

Unauthorised Euro 570 charge made to my credit card for a tiny scuff on the left hand front wheel rim of my rental car (Paris rental). Non-existent cu...

T
Tamas Deilinger
trustpilot.com Oct 01, 2025

Very disappointed with Europcar'sโ€ฆ

Very disappointed with Europcar's customer service. No understanding or human reaction to a genuine mistake. I accept the error was made on my side du...

D
Dan
trustpilot.com Oct 01, 2025

Unsafe and untrustworthy โ€“ Think twice before renting from this company.

Despite ordering a premium car, Europcar provided us a high milage model which turned out to have 4 illegal tyres on it. These tyres had obviously nev...

c
customer
trustpilot.com Oct 01, 2025

Literally the worst customer experience I've ever had

Far and away the worst customer service experience I've ever had. Downright crooked. Here's what happened: I rented a car from Rennes Airport with dro...

G
Gianni Ungarelli
trustpilot.com Oct 01, 2025

terrible, stay away

On August 29, 2025, at 9:00 PM at Zaventem Airport, an arrogant employee who was completely deaf to my concerns imposed โ‚ฌ109.94 insurance on me to tra...

K
Kaye Campbell
trustpilot.com Oct 01, 2025

Left on the side of the road 7 hours

We had a blow out on the first day with this car. After 6 phone calls and 5 reports of "they are on the way" NO ONE showe...

I
Ian Longstaff
trustpilot.com Oct 01, 2025

Incompetent management

I hired a car and gave it back nothing g wrong g with it 4 days later I got my deposit back 20 days later they gave me a bill for a flat tyre for 290...

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Conclusion

Across these reviews, common consumer concerns are unexpected charges, aggressive upselling, slow or missing pickup/drop-off service and safety or maintenance problems with vehicles. Several reviewers describe ignored complaints or poor email response, while a small number highlight helpful, efficient staff and smooth rentals. If you plan to rent from Europcar, carefully document vehicle condition at pickup, keep copies of booking and insurance confirmations, and check payment holds and receipts before leaving the desk. These steps help when disputing charges or reporting damage; consider photographing the car and confirming return procedures to reduce risk.