Reviews Analyzed
21
We Collect & Analyze Reviews
Europcar
Experiences & Reviews
Europcar is an international car rental brand operating at airports and city locations in multiple countries. It offers short-term vehicle hires, online reservations, insurance options and ancillary services (shuttle, upgrades and add-ons). Consumers typically use Europcar for holiday and business travel and evaluate it on pickup/drop-off reliability, vehicle condition, pricing and customer support.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
13d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviews report poor on-site service: long waits, denied or late vehicle delivery, aggressive upselling and refusal to honour bookings; a few note helpful, attentive staff.
Share of mentions
Weak
21%
💰
Value for money
Frequent complaints about unexpected fees, mandatory or mis-sold insurance, large damage charges and disputed or unauthorised transactions leaving customers out of pocket.
Share of mentions
Weak
14%
⚡
User experience
Repeated issues with booking, pickup and return processes: missing cars, shuttle failures, confusing website/advertising and long queues that disrupted travel plans.
Share of mentions
Weak
18%
🔧
Product quality
Multiple reports cite unsafe or poorly maintained vehicles (bald tyres, blowouts) and disputed damage findings, raising concerns about inspection and return procedures.
Share of mentions
Weak
8%
📞
Communication
Many reviewers describe unanswered complaints, ignored emails and failed refund links; a smaller number report timely notifications or helpful staff communications.
Share of mentions
Weak
19%
⭐
Overall experience
The majority describe negative end-to-end experiences (billing disputes, safety problems, poor support); a minority report smooth bookings and positive staff interactions.
Share of mentions
Weak
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Rented a car
"My first time using Europcar services and I can say they have a great team of customer service. They understand the needs of the customer and go a long way in guiding on the best option. They helped me request a car online for use during my vacation successfully. Their efficiency made my holiday be the most memorable experience I have ever had with rented cars. They have an excellent way of planning, and always notify the customer of changes or problems with your request. This allows time to request another vehicle thus no cancellation of trips. Looking forward to using their services during my next visit. "
Clara Jones
Collected.reviews
Nov 12, 2021
Featured for: Positive: clear service, proactive notifications
Dishonest Practices and Zero Accountability
"I had an appalling experience with Europcar. Despite arriving only one hour later than planned (before midnight, with staff still present), I was refu..."
Jasmine Rose
Trustpilot
Oct 01, 2025
Featured for: Booking refused; extra charges; attempted debits
Europcar EDI Car Rental Centre - Car not Roadworthy
"Europcar Car Rental Centre - Edinburgh Airport - Car in Unroadworthy Condition. I hired an economy car through EasyJet and supplied by Europcar at the..."
Andrew John
Trustpilot
Oct 01, 2025
Featured for: Unsafe vehicle condition: bald tyres
Mis-selling and shocking Customer Service
"We booked a Jeep Avenger through the Europcar UK website for our family holiday in Italy. The car was clearly advertised as fitting 3 luggage bags – w..."
K Hancox
Trustpilot
Oct 01, 2025
Featured for: Misleading listing: luggage capacity issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jasmine Rose
trustpilot.com
Oct 01, 2025
Dishonest Practices and Zero Accountability
I had an appalling experience with Europcar. Despite arriving only one hour later than planned (before midnight, with staff still present), I was refu...
D
David Ripolles
trustpilot.com
Oct 01, 2025
Scammers
Just returned a car to Europcar at Mérignac airport Bordeaux - was told a tiny chip on windscreen that we had not seen on pick up ( we filmed the body...
A
Andrew John
trustpilot.com
Oct 01, 2025
Europcar EDI Car Rental Centre - Car not Roadworthy
Europcar Car Rental Centre - Edinburgh Airport - Car in Unroadworthy Condition. I hired an economy car through EasyJet and supplied by Europcar at the...
H
Heather Elliott
trustpilot.com
Oct 01, 2025
Hired a car in Sweden from Stockholm…
Hired a car in Sweden from Stockholm airpo...
m
marco
trustpilot.com
Oct 01, 2025
I had a confirmed reservation with EUROPCAR/FOX
I had a confirmed reservation with Europcar/FOX through Expedia at Orlando Airport. Upon arrival, I waited over 30 minutes for the shuttle with no suc...
L
Lubomir
trustpilot.com
Oct 01, 2025
I was scammed by the Europcar in Palma…
I was scammed by the Europcar in Palma de Mallorca. I have booked the card via booking.com, paid the insurance as well. At the pick up I was offered a...
K
K Hancox
trustpilot.com
Oct 01, 2025
Mis-selling and shocking Customer Service
We booked a Jeep Avenger through the Europcar UK website for our family holiday in Italy. The car was clearly advertised as fitting 3 luggage bags – w...
J
Julie
trustpilot.com
Oct 01, 2025
Terrible and a massive rip off- avoid!
Despite being first in the queue, it took over an hour to collect the vehicle. By the time we left there was an enormous queue and it was the same whe...
J
JB
trustpilot.com
Oct 01, 2025
Car was not available at pick up time
Car was not available at pick up time. Agreed time of pick was 5PM at Split Airport. Our car was not there, and there was no alternative given. With o...
R
Rachel Wagner Lemblé
trustpilot.com
Oct 01, 2025
Worst experience ever
Europcar mislead us, charged us for existing damages and double-charged us for tolls we'd already paid. When I called them, they said customer service...
M
Marco
trustpilot.com
Oct 01, 2025
Don't rent in Quito Airport
Despite I had a reservation done through RentalCars, the Europcar agency at Quito Airport charged me almost 600 $ a...
A
Anita
trustpilot.com
Oct 01, 2025
As always I have a great experience…
As always I have a great experience with Europcar. I was served by Tommy, who provided excellent customer service. This is my favourit...
R
Ruben
trustpilot.com
Oct 01, 2025
Poor Service – Europcar Marseille
I was on vacation in the south of France and decided to rent a car from Europcar at Marseille Airport, as I had always trusted this company. Unfortuna...
M
Mark Stirling
trustpilot.com
Oct 01, 2025
Unauthorised Euro 570 charge made to my credit card
Unauthorised Euro 570 charge made to my credit card for a tiny scuff on the left hand front wheel rim of my rental car (Paris rental). Non-existent cu...
T
Tamas Deilinger
trustpilot.com
Oct 01, 2025
Very disappointed with Europcar's…
Very disappointed with Europcar's customer service. No understanding or human reaction to a genuine mistake. I accept the error was made on my side du...
D
Dan
trustpilot.com
Oct 01, 2025
Unsafe and untrustworthy – Think twice before renting from this company.
Despite ordering a premium car, Europcar provided us a high milage model which turned out to have 4 illegal tyres on it. These tyres had obviously nev...
c
customer
trustpilot.com
Oct 01, 2025
Literally the worst customer experience I've ever had
Far and away the worst customer service experience I've ever had. Downright crooked. Here's what happened: I rented a car from Rennes Airport with dro...
G
Gianni Ungarelli
trustpilot.com
Oct 01, 2025
terrible, stay away
On August 29, 2025, at 9:00 PM at Zaventem Airport, an arrogant employee who was completely deaf to my concerns imposed €109.94 insurance on me to tra...
K
Kaye Campbell
trustpilot.com
Oct 01, 2025
Left on the side of the road 7 hours
We had a blow out on the first day with this car. After 6 phone calls and 5 reports of "they are on the way" NO ONE showe...
I
Ian Longstaff
trustpilot.com
Oct 01, 2025
Incompetent management
I hired a car and gave it back nothing g wrong g with it 4 days later I got my deposit back 20 days later they gave me a bill for a flat tyre for 290...
Conclusion
Across these reviews, common consumer concerns are unexpected charges, aggressive upselling, slow or missing pickup/drop-off service and safety or maintenance problems with vehicles. Several reviewers describe ignored complaints or poor email response, while a small number highlight helpful, efficient staff and smooth rentals. If you plan to rent from Europcar, carefully document vehicle condition at pickup, keep copies of booking and insurance confirmations, and check payment holds and receipts before leaving the desk. These steps help when disputing charges or reporting damage; consider photographing the car and confirming return procedures to reduce risk.