Reviews mostly describe negative ownership and support after purchase. Customers mention mechanical breakdowns and safety problems that were not fixed. Several reviews cite billing, shipping, and paperwork mistakes that delayed service or led to it being refused. One review praises leather boots for fit and quality.
Examples from available reviews (Nov 2021 – Mar 2026).
New motorcycle failed after 22,000 miles and dealer refused proper repairs.
“The bike is JUNK!”
Used bike developed a serious engine issue causing a stall and safety risk.
“almost got me killed as it stalled for no reason”
Bike needed BCM repair shortly after purchase; warranty denied.
“it's not covered under warranty 750 miles and 6 months old.”
Reviewer bought leather boots and found them high-quality and comfortable.
“The quality is excellent and they look so good on him.”
Many reviews describe breakdowns in dealer and corporate support. Customers point to warranty claims being denied, delivery paperwork missing or incorrect, and service work that they say caused damage. Finance and after-sales contacts also draw criticism for refusing concessions or fixes.
Reviewers mention large, unexpected repair bills and disputed dealer charges, including alleged prep fees on used bikes. Several say they paid for warranty or protection that was not honored. Positive value comments are rare and focus on apparel, not motorcycles.
Shoppers often describe online and checkout problems: orders that never arrived, tracking dates that come before the order, and gift-card transactions that tied up funds. Many also say online customer service did not respond when they tried to sort it out. These issues show up with parts and accessories as well as full motorcycle purchases.
Reviews cite mechanical problems on both new and used motorcycles, including engine stalls, BCM faults, and used parts sold as new. Several accounts describe repeat repairs and reliability issues that they say created safety risks. One separate review highlights leather boots for durability and comfort.
Reviewers describe sales talks they consider misleading, weak follow-up, and conflicting information from dealers and corporate channels. They mention promises that did not match the paperwork and customer-service replies that did not resolve warranty or delivery disputes. Shipping and tracking updates are also described as inaccurate.
Overall, reviews lean negative on ownership and post-sale support, with safety-related failures and service problems driving the tone. One positive apparel review points to a gap between satisfaction with merchandise and complaints about ownership and service. That split suggests many customers leave issues unresolved after buying.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Finance department denied a one-month payment defer despite long loyalty.
“they don't give two s**** you can also go to an off dealer”
Received a used speedometer sold as new, making unit unusable.
“received a USED unit.”
Bike needed BCM repair shortly after purchase; warranty denied.
“it's not covered under warranty 750 miles and 6 months old.”
Paid off loan but company refused to remove past late payments.
“They don’t value me as a customer.”
Store refused to exchange online apparel purchase, poor customer service.
“they don’t swap apparel.”
New motorcycle failed after 22,000 miles and dealer refused proper repairs.
“The bike is JUNK!”
2024 Fatboy won't start and local dealers closed, leaving customer stranded.
“Do you wanna help me”
Used bike developed a serious engine issue causing a stall and safety risk.
“almost got me killed as it stalled for no reason”
Ordered two-day shipping item never received; customer service unhelpful.
“Customer Service is the worst online.”
Dealership made warranty and paperwork errors, causing dangerous unresolved safety issues.
“delivered without the warranty and service contract I had purchased.”
Gift card payment failed and balance held by failed transaction temporarily.
“the balance had been taken by the first failed transaction.”
Repeated mechanical faults and unresolved repairs cost over €12,000.
“These issues have cost me in excess of 12,000e in repairs”
Dealer sold unsafe used bike, charged fake prep fees, and stole items.
“there’s a 1500$ charge for the certificate of the used bike”
Backrest fixings unavailable to buy separately, disappointing for owners.
“The fixings are unavailable to buy separately.”
Dealership repairs allegedly left parts out, damaged bike, and showed incompetence.
“they damaged my bike by putting a HUGE Dent in the Front Fender”
Repeated service failures left customer unable to trust the motorcycle company.
“HARLEY RUINED MY RETIREMENT”
eBay order tracking showed delivery before ordering; item never arrived.
“tracking number that delivered the item before it was ordered.”
New bike had a dented rim at purchase and Harley-Davidson refused coverage.
“that rim was dented when I bought the bike.”
Dealership used dishonest sales tactics and misrepresented financing terms.
“So everything Erick and Justin said was a complete lie.”
My husband is a very picky guy when it comes to shopping. He loves shoes, but getting him to try different ones is always a challenge. When I surprised him with the leather riding boots from Harley Davidson he was hooked! He is so in love with them. They say they run big but I went by his shoe size and they fit perfectly. The quality is excellent and they look so good on him. He gets compliments every time he wears these boots. They are beautiful and comfortable. He says they are very comfortable to ride in. Overall I am very happy with my purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Harley-Davidson is an American motorcycle maker founded in 1903. It designs and builds heavyweight cruisers, touring bikes, and related models, and sells parts and accessories for those motorcycles. Harley-Davidson also sells licensed apparel and riding gear in company stores and through an international network of franchised dealerships. Sales are backed by authorized service centers, plus financing and insurance offered through affiliated finance entities.