Customers often mention fast online booking and low advertised rates. Many describe friendly staff and an easy pickup or drop-off. A clear set of complaints says reservations were cancelled, no car was available at pickup, and charges appeared unexpectedly or were not refunded. Reports on vehicles range from clean and well kept to dirty interiors and breakdowns on the road.
Examples from available reviews (Jun 2023 – Feb 2026).
Renting was easy and service was great.
“Easy to rent a car Great service”
Rental worked fine with no unexpected charges at that time.
“no mysterious charges at the moment.”
Late pickup email was not forwarded; car given away causing extra 500 euros.
“Our car was given away within 2 hours of our arrival.”
No car available, charged as no-show, and refund delayed months.
“I was then charged the full rate as a no show”
Many reviews praise supplier staff for being friendly and handling check-in quickly, including help late at night. Several low-rating reviews describe major failures: bookings cancelled, cars given away, long waits, and refunds refused. These problems often link to supplier availability or contract changes at pickup.
Many reviewers point to competitive prices and pricing that looks straightforward at booking. Repeated complaints mention extra fees at pickup, forced add-ons, large deposit holds, or advertised rates not being honored. Multiple negative reviews also report promised insurance missing or refunds being held back.
Most comments describe an easy online process, clear app booking, and simple email confirmations. A minority ran into booking limits or site blocks for certain rental lengths, and some report the delivered car model did not match the booking. High-rated reviews commonly note that the service is easy to use.
Several reviews say the cars arrive clean, well maintained, and as booked. Others describe dirty interiors, vehicles older than promised, and at least one breakdown on the highway. Feedback splits between acceptable fleet condition and serious issues.
Many reviewers mention quick, to-the-point replies and clear booking emails with pickup information. Multiple complaints cite no follow-up, missing receipts, mandatory fees not disclosed, and slow or missing replies to refund requests. Deposits and optional fees are repeatedly not explained clearly.
Many reviews describe dependable, low-cost rentals with simple online booking and positive interactions with suppliers. At the same time, a noticeable group reports last-minute cancellations, no vehicle available on arrival, and charges that were not refunded. The contrast stands out between smooth rentals and major service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Quotes shortened · As of: February 2026
Mandatory toll plan and Florida restriction were not disclosed before booking.
“toll plan of USD 35/day (non-optional)”
Late pickup email was not forwarded; car given away causing extra 500 euros.
“Our car was given away within 2 hours of our arrival.”
Booked a larger car but supplier provided a smaller model and charged for upgrade.
“only had a Renault clio size car which was too small for my family.”
Forced to add another driver at pick-up, increasing rental cost unexpectedly.
“forced to add another driver to get the car”
Denied rental for driver's license and QEEQ refused to refund.
“QEEQ.com is an absolute scam”
Car broke down on highway and QEEQ provided no assistance.
“car was in bad mechnical condition and was stopped on the highway.”
Service failure with no refund and hours-long wait without vehicle.
“their customer service is non existent”
Supplier ran out of cars; reviewer paid $300 more and was not compensated.
“it cost me $300 more to rent another car”
Website price not honored and staff were rude according to reviewer.
“would not honor the price”
Insurance was not actually provided and refund requests were denied.
“you have no insurance”
Booked a new Daihatsu but received an older, worn model.
“When arrived, an older Daihatsu Move was given to us”
They charged us, provided no car, and ignored refund requests.
“They took our money without giving us the service”
QEEQ said no car was available and offered costly alternatives.
“there would be no car available for us as Europcar Dover were not open on Sunday”
QEEQ took €400 and are refusing to refund.
“So this company took our 400euros.”
They changed the pickup location without notice, stranding us abroad.
“changes your contract pick up point without your knowledge”
They lost money due to QEEQ's strict change policy and lack of support.
“You will lose your money 100% if you made any changes without any support from them.”
QEEQ cancelled a prepaid reservation 24 hours before travel without remedy.
“QEEQ had cancelled a 2 months prepaid reservation 24h before the travel.”
They lost a $752 prepaid deposit after being marked no-show.
“We lost our rental deposit of $752.”
No car available, charged as no-show, and refund delayed months.
“I was then charged the full rate as a no show”
Car canceled five days before pickup, forcing expensive alternative arrangements.
“the car wasn't available, sorry for the inconvenience”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
QEEQ runs an online platform for comparing and booking car rentals. It gathers offers from international and local rental suppliers and shows prices, vehicle choices, and each suppliers terms. Users can book and pay through QEEQ, then receive confirmations and supplier vouchers. The platform offers support channels for managing bookings, changes, and cancellations, and it lists supplier contact details to coordinate pickup.