Customers often praise fast delivery, discreet packaging, and a broad product range. Many mention good prices and a website that’s easy to use. A clear set of complaints focuses on refused refunds, strict return rules, and faulty items that weren’t resolved. Some also report products failing or arriving without charging parts, alongside otherwise positive hands-on feedback.
Examples from available reviews (Jul 2019 – Mar 2026).
Reviewer received amazing products with discreet packaging and quick delivery.
“Amazing products, discreet packaging and arrived within a week”
Wide product range, quick shipping, easy website, and great prices.
“Lots of range, quick shipping, easy to use website, great prices No need to have a man in your life when you have wild secrets at your finger tips 😉”
Customer's return was denied and company enforced policy without apology.
“they essentially insulted our efforts and pushed the 90day policy like a power trip.”
Customer reported a new toy dying quickly and disputed the company's test results.
“the new one dies quickly after a full charge.”
Several reviews applaud quick, discreet shipping and simple order handling. Some describe staff as responsive and helpful, including replacing faulty items. Others report rude support and a firm refusal to accept returns or refunds under store policy.
Many customers cite the wide range and competitive pricing as key reasons to buy. Positive reviews link low prices with fast delivery and quality that meets expectations. A smaller group calls certain purchases poor value after the product failed early.
Shoppers describe the website as easy to navigate, with clear categories and a straightforward checkout. Some ask for more detailed information on product pages. A few mention missing charging connectors or accessories that make items harder to use.
Many reviews praise how the products perform, including textures and satisfying settings. Other comments describe toys that stop working soon after purchase, along with suction or charging problems. Defect reports are less common than positive feedback, but they repeat with specific issues.
Some reviewers say customer service is helpful, knowledgeable, and quick to respond. Others describe the tone as defensive when raising returns or faults. A minority also ask for clearer specs and charging details.
Many customers report consistently good shopping experiences, driven by selection, pricing, and discreet delivery. A noticeable minority describe negative experiences tied to product failures and refused refunds, leading to strong dissatisfaction. Overall, feedback splits between satisfied repeat buyers and customers left with unresolved problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (11) · Quotes shortened · As of: March 2026
Reviewer describes their experience as amazing.
“Amazing is all I have to say.”
Reviewer received amazing products with discreet packaging and quick delivery.
“Amazing products, discreet packaging and arrived within a week”
Discreet packaging, fast delivery, easy shopping, sample missing but okay.
“The discreet packaging and fast delivery was good, I found it easy to shop online and get a discount code as well.”
Wide product range, quick shipping, easy website, and great prices.
“Lots of range, quick shipping, easy to use website, great prices No need to have a man in your life when you have wild secrets at your finger tips 😉”
Compact, silent toy with multiple satisfying settings and soft texture.
“This little thing works magic.”
Reviewer loved the flexible product and found it easy and fun.
“Absolutely loved the Adam & Eve”
They bought restraints and later used them after rekindling their relationship.
“She’s now been restrained to the bed for 3 weeks . She’s not leaving again 😜🤣”
Reviewer encourages enjoying orgasms alone or with a partner regularly.
“Getting off whether alone or with a partner shouldn’t be a secret.”
Wishes for more product information but overall rates it ten out of ten.
“It would be alot better if we know about the products more but overall 10/10”
Discreet packaging, multiple items, helpful accessories, and mutual enjoyment.
“The packaging was discreet which was amazing , we got 4 different items to try!”
Website is good but suction cup toy failed to stick as intended.
“The suction cup does not work”
Good product range, quality items, reasonable prices and delivery time.
“A great range of quality products available at good prices.”
Ordering was easy and shipping was quick and accurate.
“Easy no mistake quick shipping”
Customer service is reliable, understanding, and helpful with orders.
“Reliable and understanding people needs and very helpful if people get stuck with orders and items you can actually talk to someone about.”
Product was well-priced, delivered quickly, and worked great.
“Product was a good price and delivered fast. They work great, wife loves it”
Shipping was quick and discreet and the toys were excellent.
“Very quick and discreet shipping and the toys are amazing”
Customer service replaced a faulty product promptly and website is easy.
“Great customer service Replaced faulty product in a timely manner Website so easy to navigate”
Ordering was easy and delivery was quick.
“Easy to order and delivery was quick”
Quick and consistently great service based on past experience.
“Quick service and knowing from past experiences that I'm getting great service”
Fast shipping and the ordered item was high quality.
“Shipping was super fast and the item I ordered was really great quality.”
Customer's return was denied and company enforced policy without apology.
“they essentially insulted our efforts and pushed the 90day policy like a power trip.”
Customer reported a new toy dying quickly and disputed the company's test results.
“the new one dies quickly after a full charge.”
Customer was disappointed and called the purchase a waste of money.
“So disappointed in my purchase of the Satisfyer Pro 2 Generation 3 total waste of $$$”
Products lacked the required USB connector, making charging inconvenient and difficult.
“this company only sell the USB cord and not the actual USB connector port.”
Reviewer experienced terrible, unhelpful, and rude customer service.
“Absolutely terrible customer service.”
Customer claims they sold faulty products and refused refunds under consumer law.
“Don't bother buying from them, they sell faulty products then don't refund under Consumer law.”
Reviewer was denied a refund for an unused product and found policy deceptive.
“they refuse to refund adult toys despite it not being used.”
Excellent, knowledgeable customer service with fast delivery and freebies.
“Best customer service, take note!”
Wide product selection with bargains and free gifts encourages repeat shopping.
“Wow so many products to choose from want to buy them all!!!”
Product didn't match description and retailer refused refunds, prompting legal action.
“the product is not fit for purpose and the description was misleading and deceptive.”
Large product range, good prices, and fast discreet delivery.
“A large range of products at very good prices and fast and discreet delivery service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wild Secrets runs an online store selling adult toys, lingerie, lubricants, condoms, and bondage gear. It provides product specs, images, and customer reviews to help shoppers choose. Categories cover vibrators, couples’ toys, fetish accessories, and sexual wellness items. Customers can create accounts, track orders, and use multiple payment options. The site also includes FAQs, sizing guides, and a support contact channel for order and product questions.