Reviews Analyzed
21
We Collect & Analyze Reviews
Renogy
Experiences & Reviews
Renogy is a supplier of solar power equipment and accessories aimed at residential, mobile and light-commercial users. Its product range commonly includes solar panels, charge controllers, inverters, batteries, portable generators and installation kits sold direct and through retail channels. Consumers researching Renogy reviews typically look for information on product reliability, warranty support, shipping and technical help.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive technical and sales support with fast troubleshooting and frequent warranty replacements.
Share of mentions
Strong
30%
💰
Value for money
Very few reviews mention price or refunds; one reviewer reported a disputed partial refund after lengthy exchanges and dissatisfaction.
Share of mentions
Mixed
1%
⚡
User experience
Users often find the website, manuals and setup advice useful; a minority report dead links or difficulty obtaining documentation.
Share of mentions
Strong
7%
🔧
Product quality
Several reviewers report product failures, shipping damage, or missing parts; many of those cases were addressed with replacements under warranty.
Share of mentions
Weak
16%
📞
Communication
Customers report both prompt live-chat/phone responses and inconsistent delivery updates; some experienced long delays or repeated evidence requests.
Share of mentions
Mixed
16%
⭐
Overall experience
Overall impressions are largely positive: many praise product performance and support, while a minority report shipping or warranty friction.
Share of mentions
Strong
30%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – October 2025).
Communication of delivery times and delivery methods unreliable…
"I recently ordered a DC to DC charge controller from Renogy, which was advertised with 2–4 day delivery and included a free BT-2. The BT-2 arrived qui..."
CARLA LOUISE
Trustpilot
Oct 01, 2025
Featured for: Highlights delivery and communication issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Peter Maron
trustpilot.com
Oct 01, 2025
Alex was quick to diagnose my problem
Alex was quick to diagnose my problem. I had spoken to another tech p previously who was not helpful. Alex was very p...
r
robert cress
trustpilot.com
Oct 01, 2025
had a 2000 watt pure sine wave…
had a 2000 watt pure sine wave inverter, less than a year it failed, with little use, i contacted them and after submiting a vid...
B
BillyIdaho
trustpilot.com
Oct 01, 2025
Technical Support
Customer service (Jap) assist...
j
john
trustpilot.com
Oct 01, 2025
Leona in customer support was extremely…
Leona in customer support was extremely helpful in enabling me to download a m...
J
Jeff C.
trustpilot.com
Oct 01, 2025
Jillian N Great customer support
Jillian N. was awesome in helping to get 1/3 of my Renogy solar charge controllers tested and replaced when it developed an issue. She guided me throu...
M
Mark W
trustpilot.com
Oct 01, 2025
I am very happy with the products
I am very happy with the products. The quality of build and the simple fact that it works. 2 X 100w panels on the top of my camper. MPPT control. All...
D
David Gary Richard
trustpilot.com
Oct 01, 2025
My issue was resolved in seconds by…
My issue was resolved in seconds by Yet, the lady I spoke...
t
travis peterschick
trustpilot.com
Oct 01, 2025
Charisa Sevilla (Isa) was incredible
Charisa Sevilla (Isa) was incredible, providing help from start to finish with the replacement of my 50Amp MPPT/...
K
Ken Kraemer
trustpilot.com
Oct 01, 2025
My question was answered in about 1…
My question was answered in...
M
Michel Aube
trustpilot.com
Oct 01, 2025
Joe was very helpful got thing going…
Joe was very helpful got thing going...
M
Matt M
trustpilot.com
Oct 01, 2025
Do not buy from Renogy!
I had a horrible experience with them with the 200 Watt 12 Volt Foldable Solar Suitcase I bought for the following reasons: 1. The charge controller w...
A
Analyzer company
trustpilot.com
Oct 01, 2025
Tony from Sales helped me to get the…
Tony from Sales helped me to get the order in place. Very good cus...
L
Lee Booth
trustpilot.com
Oct 01, 2025
Great all round!
Great, fast customer service...
C
CARLA LOUISE
trustpilot.com
Oct 01, 2025
Communication of delivery times and delivery methods unreliable…
I recently ordered a DC to DC charge controller from Renogy, which was advertised with 2–4 day delivery and included a free BT-2. The BT-2 arrived qui...
J
Jason Hirtzel
trustpilot.com
Oct 01, 2025
Great Customer Service
Toni did great helping me on deciding a good setup to upgrade my solar panels and gave me information on wha...
M
MARIA JENKINS
trustpilot.com
Oct 01, 2025
It's not working
It's not working. We reached out for tech...
L
Lee Bunch
trustpilot.com
Oct 01, 2025
Great customer service, quick and helpful
During shipping of Renogy solar panels to me, one arrived damaged. I contacted their service department and sent pictures of the damage. A customer se...
N
Neil Reamer
trustpilot.com
Oct 01, 2025
My call was totally unnecessary
My call was totally unnecessary, as the manual I requested has a link for it on the website, but the link is dead. Raph sent me the manual, so that pa...
D
Dmitry
trustpilot.com
Oct 01, 2025
Replacing a product damaged in shipping.
I expected to have at least somewhat difficult time figuring out a path to the resolution of my issue. However, Franz made the process easy and not re...
R
Ross Hoag
trustpilot.com
Oct 01, 2025
Good resolution to my issue by your rep…
Good resolution to my issue by your rep Franz give...
Conclusion
Reviews show a clear pattern: customer support and technical reps receive frequent praise for fast troubleshooting and warranty replacements. At the same time, a number of customers report product failures, shipping damage, missing parts or long evidence procedures. Communication is inconsistent for some buyers—delivery updates and website/manual links are occasional pain points. If you consider Renogy, factor in generally good post-sale support but also allow extra time for shipping, documentation, or warranty handling in case issues arise.