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Renogy
Reviews & Experiences

Reviews show a clear pattern: customer support and technical reps receive frequent praise for fast troubleshooting and warranty replacements. At the same time, a number of customers report product failures, shipping damage, missing parts or long evidence procedures. Communication is inconsistent for some buyers—delivery updates and website/manual links are occasional pain points. If you consider Renogy, factor in generally good post-sale support but also allow extra time for shipping, documentation, or warranty handling in case issues arise.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe helpful, responsive technical and sales support with fast troubleshooting and frequent warranty replacements.

💰

Value for money

Very few reviews mention price or refunds; one reviewer reported a disputed partial refund after lengthy exchanges and dissatisfaction.

⚡

User experience

Users often find the website, manuals and setup advice useful; a minority report dead links or difficulty obtaining documentation.

🔧

Product quality

Several reviewers report product failures, shipping damage, or missing parts; many of those cases were addressed with replacements under warranty.

📞

Communication

Customers report both prompt live-chat/phone responses and inconsistent delivery updates; some experienced long delays or repeated evidence requests.

⭐

Overall experience

Overall impressions are largely positive: many praise product performance and support, while a minority report shipping or warranty friction.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

P
Peter Maron
trustpilot.com Oct 01, 2025

Alex was quick to diagnose my problem. I had spoken to another tech p previously who was not helpful. Alex was very p...

r
robert cress
trustpilot.com Oct 01, 2025

had a 2000 watt pure sine wave inverter, less than a year it failed, with little use, i contacted them and after submiting a vid...

B
BillyIdaho
trustpilot.com Oct 01, 2025

Technical Support - Customer service (Jap) assist...

j
john
trustpilot.com Oct 01, 2025

Leona in customer support was extremely helpful in enabling me to download a m...

J
Jeff C.
trustpilot.com Oct 01, 2025

Jillian N Great customer support - Jillian N. was awesome in helping to get 1/3 of my Renogy solar charge controllers tested and replaced when it developed an issue. She guided me throu...

M
Mark W
trustpilot.com Oct 01, 2025

I am very happy with the products. The quality of build and the simple fact that it works. 2 X 100w panels on the top of my camper. MPPT control. All...

D
David Gary Richard
trustpilot.com Oct 01, 2025

My issue was resolved in seconds by Yet, the lady I spoke...

t
travis peterschick
trustpilot.com Oct 01, 2025

Charisa Sevilla (Isa) was incredible, providing help from start to finish with the replacement of my 50Amp MPPT/...

K
Ken Kraemer
trustpilot.com Oct 01, 2025

My question was answered in about 1…

M
Michel Aube
trustpilot.com Oct 01, 2025

Joe was very helpful got thing going...

M
Matt M
trustpilot.com Oct 01, 2025

Do not buy from Renogy! - I had a horrible experience with them with the 200 Watt 12 Volt Foldable Solar Suitcase I bought for the following reasons: 1. The charge controller w...

A
Analyzer company
trustpilot.com Oct 01, 2025

Tony from Sales helped me to get the order in place. Very good cus...

L
Lee Booth
trustpilot.com Oct 01, 2025

Great all round! - Great, fast customer service...

C
CARLA LOUISE
trustpilot.com Oct 01, 2025

Communication of delivery times and delivery methods unreliable… - I recently ordered a DC to DC charge controller from Renogy, which was advertised with 2–4 day delivery and included a free BT-2. The BT-2 arrived qui...

J
Jason Hirtzel
trustpilot.com Oct 01, 2025

Great Customer Service - Toni did great helping me on deciding a good setup to upgrade my solar panels and gave me information on wha...

M
MARIA JENKINS
trustpilot.com Oct 01, 2025

It's not working. We reached out for tech...

L
Lee Bunch
trustpilot.com Oct 01, 2025

Great customer service, quick and helpful - During shipping of Renogy solar panels to me, one arrived damaged. I contacted their service department and sent pictures of the damage. A customer se...

N
Neil Reamer
trustpilot.com Oct 01, 2025

My call was totally unnecessary, as the manual I requested has a link for it on the website, but the link is dead. Raph sent me the manual, so that pa...

D
Dmitry
trustpilot.com Oct 01, 2025

Replacing a product damaged in shipping. - I expected to have at least somewhat difficult time figuring out a path to the resolution of my issue. However, Franz made the process easy and not re...

R
Ross Hoag
trustpilot.com Oct 01, 2025

Good resolution to my issue by your rep Franz give...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Renogy

Renogy is a supplier of solar power equipment and accessories aimed at residential, mobile and light-commercial users. Its product range commonly includes solar panels, charge controllers, inverters, batteries, portable generators and installation kits sold direct and through retail channels. Consumers researching Renogy reviews typically look for information on product reliability, warranty support, shipping and technical help.