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1st in Coffee
Reviews & Experiences

Reviews show mixed outcomes for shoppers: several customers reported negative interactions with sales or support and problems with order processing or returns, while at least one customer reported a smooth delivery and satisfactory product. Before purchasing, verify the retailer’s written return and shipping-cost policies and confirm any price-match terms in writing. Inspect machines immediately on delivery and document defects with photos, then contact support using the retailer’s official channels. If customer-service responsiveness is important to you, consider reaching out with pre-sale questions to assess communication quality before committing.

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Overview & Key Metrics

Review count
4
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Multiple reviewers report rude or unhelpful staff during sales and support calls; one reviewer describes helpful, friendly staff.

💰

Value for money

Customers cite unexpected costs (asked to pay ~$45 return shipping) and an unresolved price-match interaction during a sales call.

⚡

User experience

A reviewer reports an unprocessed order number and calls the seller a scam; there is limited additional feedback on site or ordering UX.

🔧

Product quality

Reports on product condition vary: one customer received a defective machine on arrival, another praised the coffee/product quality.

📞

Communication

Several reviews describe abrupt or rude phone interactions with sales/support; one review highlights friendly, helpful staff and good shipping.

⭐

Overall experience

Overall impressions are mixed but lean negative: multiple reviewers report poor service and order handling, while one reports a positive purchase.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 4 reviews

All Reviews

Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025

r
ridda zafar
trustpilot.com Oct 01, 2025

i received this order number which was never pro...

M
Max Bugos
trustpilot.com Oct 01, 2025

1st in Coffee, Worst in Customer Service - My customer service experience with this company was the worst I’ve ever seen! When calling about Jura S8 pricing, I tried to convey to the sales rep...

B
Bd Blog
trustpilot.com Oct 01, 2025

Great coffee and shipping was excellent - very good and amazing copy test and This place is amazing. Very helpful, friend...

J
Jacl
Collected.reviews Nov 12, 2021

Jura ENA Micro 5  - We recently purchased our Jura ENA Micro 5 machine from this company but it was defective on arrival. Contacted the customer care and that was another hell of experience I ever had. They were damn rude, not helpful and with bad attitude. To worsen the situation, I was asked to cater for the return shipping cost which was almost $45. I'm so upset coz I expect the company to take responsibility for sending a faulty machine. It's got nothing to do with me. I don't get it why they don't make it easy for their customers in similar situation like mine. This is not professional at all!!!



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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About 1st in Coffee

1st in Coffee is an online retailer focused on coffee equipment, consumables and related support services. Consumers commonly consult the store for espresso machines, accessories, shipping and after-sales help. When researching this retailer, shoppers should review product listings, shipping and return policies, and available customer-support channels to confirm fit for their needs.