Reviews Analyzed
21
We Collect & Analyze Reviews
Buy Wines Online
Experiences & Reviews
Buy Wines Online is an e-commerce wine retailer that sells bottled wines through an online storefront. The site handles ordering, payment and shipping and provides customer support channels for order issues. This profile is intended to help consumers evaluating reviews about online wine purchases and shipping experience.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report timely, accurate deliveries and effective problem resolution; a few mention missing or undelivered orders.
Share of mentions
Strong
20%
💰
Value for money
Some customers note reasonable prices and availability; others report poor value from discounted variety packs.
Share of mentions
Mixed
6%
⚡
User experience
Customers describe the website and checkout as easy to use; order corrections and updates are commonly handled quickly.
Share of mentions
Strong
11%
🔧
Product quality
Many reviewers praise wine selection and quality, but a minority report heat-damaged bottles or low-quality sale packs.
Share of mentions
Mixed
10%
📞
Communication
Customer service is frequently called responsive and helpful (several mentions of staff assistance); isolated reports of unanswered messages exist.
Share of mentions
Strong
24%
⭐
Overall experience
Overall impressions are largely positive, reflecting easy ordering and good service, though some shipping and product issues lower satisfaction.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – October 2025).
Ordering Wine Made Easy at BuyWinesOnline
"I recently had an amazing experience ordering wine online through Buy Wines Online. With over 900 different types of wines available, I was able to find the perfect bottle for myself and as a gift. The website is very user-friendly and easy to navigate. The checkout process was seamless, and my delivery arrived in a timely manner. The packaging was secure and ensured that the bottles did not break during transit. The quality of the wine itself exceeded my expectations - smooth, flavorful, and expertly curated. Overall, I would highly recommend Buy Wines Online to anyone looking for a convenient way to purchase top-quality wines at competitive prices. Their immense selection coupled with their commitment to quick delivery makes them stand out from other online wine retailers."
Eliane
Collected.reviews
Mar 09, 2023
Featured for: Detailed positive: selection, UX, product
Easy to do business with
"Easy to order. Orders always on-time and as reque..."
Norene Miller
Trustpilot
Oct 01, 2025
Featured for: On-time orders, responsive service
Disappointed in warm wine and no response
"I was happy they had the selection I wanted. I paid extra for ice, got 4 bags of it, to make sure it would stay cold. The box arrived with my six bott..."
Chris Wells
Trustpilot
Oct 01, 2025
Featured for: Detailed negative: warm bottles, no reply
On-sale variety packs were almost all…
"On-sale variety packs were almost all the same poor qual..."
Joe Vetrano
Trustpilot
Oct 01, 2025
Featured for: Negative: low-quality sale variety packs
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Norene Miller
trustpilot.com
Oct 01, 2025
Easy to do business with
Easy to order. Orders always on-time and as reque...
S
Scott Rader
trustpilot.com
Oct 01, 2025
Lupe from customer service made my…
Lupe from customer service made my experience good. My original shipment is som...
R
Rosemary Bothe
trustpilot.com
Oct 01, 2025
Best Customer service.
I made a mistake on the order and when I requested a change,...
E
Ernestina
trustpilot.com
Oct 01, 2025
I received everything I needed..thank…
I received everything I needed....
L
Laura Ann Maressa
trustpilot.com
Oct 01, 2025
Perfect delivery
Perfect delivery! I forgot to add a note and they...
B
Barphel
trustpilot.com
Oct 01, 2025
Never received order!
...
J
Joe Vetrano
trustpilot.com
Oct 01, 2025
On-sale variety packs were almost all…
On-sale variety packs were almost all the same poor qual...
J
Juliepezz
trustpilot.com
Oct 01, 2025
Immediate attention.
I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay....
K
Kathy Helgeson
trustpilot.com
Oct 01, 2025
Great experience
Great experience! I initially put down the incorrect address. It was imme...
g
gladys pinder
trustpilot.com
Oct 01, 2025
Your timely response to my inquiries…
Your timely response to my inquiries and concerns, the offer of ice pack if desire...
c
customer
trustpilot.com
Oct 01, 2025
Easy to order
Easy to order. When the delivery address was wrong, I...
K
KC
trustpilot.com
Oct 01, 2025
Answered my email quick and continued…
Answered my email quick and continue...
L
Laura Montocchio
trustpilot.com
Oct 01, 2025
Excellent customer service!
...
W
William Kirk
trustpilot.com
Oct 01, 2025
They immediately corrected my mistake
I made a mistake and they...
G
Greg
trustpilot.com
Oct 01, 2025
Great customer service
Great, responsive...
C
Chris Wells
trustpilot.com
Oct 01, 2025
Disappointed in warm wine and no response
I was happy they had the selection I wanted. I paid extra for ice, got 4 bags of it, to make sure it would stay cold. The box arrived with my six bott...
S
Sara S Bertrand
trustpilot.com
Oct 01, 2025
My question was answered quickly
My question was answered quickly, my request was granted, and Lupe offered more help if needed. I love the...
H
HARRY CORKEN
trustpilot.com
Oct 01, 2025
Great company extremely professional with minimum response when required
Extremely helpful friendly staff always eager to listen...
B
Bret Bakley
trustpilot.com
Oct 01, 2025
Lupe in customer service was great…
Lupe in customer service was great helping...
L
Laura Yurcisin
trustpilot.com
Oct 01, 2025
Ease of use and great customer service
Ease of use and gre...
Conclusion
Reviews show frequent praise for Buy Wines Online's ordering experience, responsive customer service, and generally reliable deliveries. Multiple reviewers highlight timely corrections to address or order mistakes and name helpful staff. However, there are recurring complaints about temperature control and a few reports of low-quality discounted packs. Potential buyers who need temperature-sensitive shipments should confirm packaging and follow up with customer support; checking specific pack descriptions may help avoid poor-sale inventory.