Reviews show frequent praise for Buy Wines Online's ordering experience, responsive customer service, and generally reliable deliveries. Multiple reviewers highlight timely corrections to address or order mistakes and name helpful staff. However, there are recurring complaints about temperature control and a few reports of low-quality discounted packs. Potential buyers who need temperature-sensitive shipments should confirm packaging and follow up with customer support; checking specific pack descriptions may help avoid poor-sale inventory.
Examples from available reviews (Mar 2023 – Feb 2026).
They offered large selection, easy website, timely delivery, and excellent wine quality.
“The quality of the wine itself exceeded my expectations - smooth, flavorful, and expertly curated.”
Ordering was easy, deliveries on time, and customer service responsive.
“Customer Service is responsive and flexible.”
Paid for ice but bottles arrived warm; customer service did not respond.
“All six bottles warm/hot to the touch.”
On-sale variety packs contained mostly poor quality bottles.
“On-sale variety packs were almost all the same poor quality bottles.”
Most reviewers report timely, accurate deliveries and effective problem resolution; a few mention missing or undelivered orders.
Some customers note reasonable prices and availability; others report poor value from discounted variety packs.
Customers describe the website and checkout as easy to use; order corrections and updates are commonly handled quickly.
Many reviewers praise wine selection and quality, but a minority report heat-damaged bottles or low-quality sale packs.
Customer service is frequently called responsive and helpful (several mentions of staff assistance); isolated reports of unanswered messages exist.
Overall impressions are largely positive, reflecting easy ordering and good service, though some shipping and product issues lower satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received half bottles instead of full-size; company charged an impractical fee.
“I ordered 10 bottles of wine and received 10 half bottles- one was damaged with the cork popping through the top.”
Reviewer regularly experiences good selection, prices, incentives, and service.
“Always a pleasant experience as I am always treated as a special customer and receive great customer service.”
Reviewer praises the variety, prices, and customer service.
“Great variety, prices and customer service!”
Order was never delivered; company changed address and refused refunds.
“BuyWineOnline changed my delivery address without authorization to a Walgreens pickup location.”
Reviewer reports great prices, service, and wines.
“Great prices, great service, great wines!”
Package was damaged or lost and company demanded $49 to reship.
“they are requesting that I pay 49$ for them to reship the product that I already have purchased.”
Haley and Lupe resolved an out-of-stock issue to the reviewer's satisfaction.
“Your associates Haley and Lupe did a superior job of helping me navigate an out-of-stock situation”
Apple Pay checkout defaulted to billing address and company refused correction.
“their software cancels out the Shipping location and defaults to the Billing adress which is Wrong.”
Order shipped to billing address; customer service blamed reviewer and charged reship fee.
“When I called BWO.com customer service, the woman insisted that I made the mistake, not her company.”
Reviewer praises the company's amazing customer service.
“Amazing customer service.”
Reviewer ordered a 2021 vintage but received 2019 bottles and lost trust.
“Well, they were Vintage 2019.”
First-time buyer received prompt communication and items arrived quickly in great condition.
“Everything arrived quickly and in great condition.”
Shipping was slow, incorrect carrier used, and reviewer was very disappointed.
“VERY DISAPPINTED”
Lupe promptly corrected address and gift note errors; reviewer appreciated service and prices.
“Outstanding customer service and I’m so happy to have chosen buywinesonline.com.”
They redirected the shipment correctly with minimal fuss.
“They redirected the case where it should go with minimum fuss”
Company added a belated gift message and provided superior customer service.
“Superior customer service!”
Reviewer finds the wines delightfully delicious.
“These wines are delightfully delicious!!”
Company replied quickly when reviewer emailed them.
“When I emailed your company I received info back quickly”
Kristina fixed a wrong delivery address and reviewer had a very good experience.
“Kristina took care of my problem .”
Good pricing and helpful customer service from Kristina.
“Great pricing and most important customer service.”
Ordering was easy, deliveries on time, and customer service responsive.
“Customer Service is responsive and flexible.”
Customer representative helped arrange a resent shipment after a lost package.
“Lupe from customer service made my experience good.”
Customer service corrected an order mistake and assisted the reviewer.
“Lupe was able to help.”
Order arrived promptly and reviewer received everything needed.
“I received everything I needed..thank you for the prompt order.”
Delivery was perfect and staff added the missing note.
“Perfect delivery!”
Reviewer never received their order from the company.
“Never received order!”
On-sale variety packs contained mostly poor quality bottles.
“On-sale variety packs were almost all the same poor quality bottles.”
Company promptly explained a FedEx delay and shipment arrived next day.
“Shipment came the next day.”
Incorrect address was corrected immediately via email; excellent customer service.
“It was immediately corrected through an email and confirmed.”
Timely responses, optional ice packs, reasonable prices, and wine availability.
“the offer of ice pack if desired,”
Ordering was easy and staff promptly corrected the wrong delivery address.
“When the delivery address was wrong, I messaged the staff, and it was corrected immediately.”
Company replied quickly and provided updates on a missing order.
“Answered my email quick and continued to updated me on my missing order!!”
Reviewer praises the company's excellent customer service.
“Excellent customer service!”
Company immediately corrected the reviewer's order mistake.
“I made a mistake and they corrected it immediately.”
Customer service was great and responsive.
“Great, responsive customer service.”
Paid for ice but bottles arrived warm; customer service did not respond.
“All six bottles warm/hot to the touch.”
Customer service answered quickly and the reviewer updated their subscription.
“My question was answered quickly, my request was granted, and Lupe offered more help if needed.”
Staff were helpful, friendly, and the company felt professional.
“#1 Company for respect and professionalism”
Lupe assisted with a shipping issue and reviewer praised the website.
“Lupe in customer service was great helping me with a shipping issue.”
Website was easy to use and customer service was great.
“Ease of use and great customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Buy Wines Online is an e-commerce wine retailer that sells bottled wines through an online storefront. The site handles ordering, payment and shipping and provides customer support channels for order issues. This profile is intended to help consumers evaluating reviews about online wine purchases and shipping experience.