Reviews Analyzed
21
We Collect & Analyze Reviews
Caskers
Experiences & Reviews
Caskers is an online retailer that sells bottled spirits—primarily whiskies, bourbons and scotches—through a curated e-commerce site. Consumers use the site to find rare or hard-to-find bottles, place orders, and have purchases shipped. When researching Caskers, prospective buyers often look for product selection, shipping policies, pricing and customer-support reliability.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
15d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Reviews show a split: several customers praise helpful agents and quick responses, but many report slow refunds, no phone support, and unresolved order errors.
Share of mentions
Weak
18%
💰
Value for money
Some reviewers cite competitive prices and a rewards program; others report pricing errors, partial refunds, and charges they felt were deceptive.
Share of mentions
Mixed
10%
⚡
User experience
Most customers describe a clear website, quick checkout and fast order processing; a few mention confusing defaults or unclear product-size options.
Share of mentions
Strong
10%
🔧
Product quality
Many buyers received correct, well-packed bottles; a significant minority received wrong items, missing bottles or misleading size descriptions on product pages.
Share of mentions
Mixed
9%
📞
Communication
Several customers praise order confirmations, tracking emails and responsive staff; others report courier failures, poor tracking handoffs, and automated, unhelpful replies.
Share of mentions
Mixed
26%
⭐
Overall experience
Overall impressions are divided: many report smooth purchases and deliveries, while a notable portion experienced fulfillment problems, cancellations or slow resolution.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – October 2025).
Delayed Delivery and Poor Service
"The whiskey ordered has taken more than 5 days to be couriered from 26th August 2025 - 4th September 2025 (8 working days), which is far longer than w..."
carol lyne
Trustpilot
Oct 01, 2025
Featured for: detailed delivery delay and courier failure
Misled and Ignored - Unfair Business Practices
"I ordered what I believed to be at least a half-sized bottle of a premium spirit from Caskers, only to receive a tiny 50 mL sample with probably two s..."
Brendan Burns
Trustpilot
Oct 01, 2025
Featured for: misleading listing, robotic responses
Excellent fast service and delivery
"Excellent fast service and delivery of good whiskies. I ordered a good bourbon (EHT) and my fav smokey scotch (Correyvreckan). Prices were approx same..."
Anthony
Trustpilot
Oct 01, 2025
Featured for: positive fast service clear tracking
Caskers: Premium Spirits Delivered Right To Your Doorstep
"I recently purchased some premium whiskey from Caskers and I am thrilled with the overall experience. Their online selection is impressive, featuring rare bottles that are difficult to find elsewhere. The checkout process was quick and easy, and their shipping options were fast and affordable. One thing that really stood out to me was their rewards program. With the Caskers Rewards program, I earned up to 5% back in discounts on future purchases just by making this one purchase - what a great incentive! Overall, my experience with Caskers has been exceptional. If you're looking for a wide selection of premium spirits at competitive prices, look no further than Caskers."
Balistreri
Collected.reviews
May 04, 2022
Featured for: selection, rewards, smooth checkout
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Matrixman
trustpilot.com
Oct 01, 2025
I love Caskers
I love Caskers. I only wish they could get their shipping issues figured out. Doesn’t seem like it’s on their end it’s who they are using. There is al...
N
Nicole Williams
trustpilot.com
Oct 01, 2025
Im highly upset
Im highly upset, you can't call the number says no one available. I've called UPS twice they told me they dont have a location or and address as to wh...
c
carol lyne
trustpilot.com
Oct 01, 2025
Delayed Delivery and Poor Service
The whiskey ordered has taken more than 5 days to be couriered from 26th August 2025 - 4th September 2025 (8 working days), which is far longer than w...
S
Sanford Climan
trustpilot.com
Oct 01, 2025
Excellent service and quick response
Excellent service and qui...
d
david boutwell
trustpilot.com
Oct 01, 2025
Customer service
Received a response from my requ...
K
Ken Conoly
trustpilot.com
Oct 01, 2025
They always seem to have what I’m…
They always seem to have what I’m looking for. Orders...
S
SHG
trustpilot.com
Oct 01, 2025
Product as ordered
Product as ordered. Del...
G
George Zvonar
trustpilot.com
Oct 01, 2025
To Marko from the Customer Care Team
To Marko from the Customer Care Team: Thank you very much for your help and excellent customer care. Your persistence and excellent...
C
Customer michael vand
trustpilot.com
Oct 01, 2025
The worst customer service .I've…
The worst customer service .I've ordered the Johnnie walker Collection twice from Caskers for corporate gifting, and both times they sent the wrong it...
B
Brendan Burns
trustpilot.com
Oct 01, 2025
Misled and Ignored - Unfair Business Practices
I ordered what I believed to be at least a half-sized bottle of a premium spirit from Caskers, only to receive a tiny 50 mL sample with probably two s...
A
Anthony
trustpilot.com
Oct 01, 2025
Excellent fast service and delivery
Excellent fast service and delivery of good whiskies. I ordered a good bourbon (EHT) and my fav smokey scotch (Correyvreckan). Prices were approx same...
R
Roy Chasse
trustpilot.com
Oct 01, 2025
Great Site
...
L
Lohman S. Crossing
trustpilot.com
Oct 01, 2025
Liquor Liars! (RESOLVED)
UPDATED: To be fair, refund finally received. That took almost 4 weeks since first time reaching out. Everything had to be done by email, which doesn’...
S
Sudhir Desai
trustpilot.com
Oct 01, 2025
Caskers has a wide selection and great customer service!
Caskers has a wide selection. Their prices are great and the delivery fees are very reasonable. In addition to that wha...
R
Robert Parks
trustpilot.com
Oct 01, 2025
Buyer Beware!
Buyer Beware! My first order from this site and they sent me the wrong items. Their customer support sent me the label to return the items and as soon...
J
James Mcnemar
trustpilot.com
Oct 01, 2025
Amazon of liquor
The fact that I keep referring to these people as the Amazon of liquor. I place an order money's...
D
DANIEL Meshnick
trustpilot.com
Oct 01, 2025
went to the website to order multiple…
went to the website to order multiple 1.75 liter Makers Mark. The site defaulted to 1 liters for the the same price. Noticed prior to shipment, and ca...
M
Matt M.
trustpilot.com
Oct 01, 2025
Great Experience
I have ordered with Caskers twice now. Both experiences have been excellent. Products were shipp...
J
Jarod Krause
trustpilot.com
Oct 01, 2025
I placed an order for George T Stagg…
I placed an order for George T Stagg then my order was canceled because they failed to list their product at the correct cost. My card was charged, I...
I
Ian C
trustpilot.com
Oct 01, 2025
Shady and Unreliable
On 5/28/25, I placed an order with Caskers for a bottle of George T. Stagg whiskey priced at $182.11. My credit card was charged, and I received an or...
Conclusion
Reviews for Caskers show a clear pattern of strengths and weaknesses. Many customers praise the site’s selection, straightforward checkout and generally fast delivery and tracking updates. However, a significant number report fulfillment problems: wrong or missing items, pricing or size discrepancies, delayed refunds, and difficulties reaching human support. If you’re considering Caskers, check product pages carefully (size and price), monitor tracking closely, and document communications. For large or corporate gifts, weigh positive reports of selection and speed against recurring complaints about order accuracy and customer-service resolution.