Reviews strongly praise Caskers’ bottle selection and call out several staff members for fixing problems. Many customers mention quick checkout, secure packaging, and fast delivery. Others describe delayed or never-shipped orders, unauthorized substitutions, and billing errors. Some reviewers also say it was hard to reach a live agent for help.
Examples from available reviews (May 2022 – Mar 2026).
Order delayed, substituted without permission, and support did not follow up.
“they substituted the second bottle with a different blend without asking”
Company has very slow shipping, causing waits over ten days.
“unless you want to wait for more than 10 days.”
Corky and team resolved a shipping damage issue outstandingly.
“Corky and team did an OUTSTANDING job resolving by damaged in shipping issue.”
Found impressive selection, easy checkout, fast shipping, and rewards.
“Overall, my experience with Caskers has been exceptional.”
Reviews split into two clear outcomes. Many describe delayed shipments, missing items, or substitutions made without approval. Others say staff responded quickly with reships, handled damage issues, and issued refunds on time.
Many complaints point to surprise charges, duplicate billing, canceled orders later relisted at higher prices, and partial refunds that still kept shipping fees. Several reviewers say pricing was competitive and worth it on certain buys. Negative accounts repeatedly mention invoicing problems and price changes.
On successful orders, many customers note smooth checkout, a wide bottle selection, and dependable packaging. Other reviews describe long waits, packages that never shipped, and processing errors that threw orders off track. Mentions of rewards or loyalty programs appear, but not often.
Positive reviews say the correct bottles arrived, packed securely, and delivered on time for many orders. A smaller but notable group reports receiving the wrong item or a much smaller sample than ordered. When shipments arrive as expected, customers often praise the condition of the product.
Several reviews name representatives (for example, Corky, Marko, Amanda) and describe fast, helpful, professional replies. A minority report trouble reaching support, getting only automated contact, or receiving no response. When named staff step in, cases are often resolved.
Feedback is split between very positive and very negative experiences. Satisfied customers highlight selection, speed, and staff who step in effectively. Unhappy reviewers focus on fulfillment breakdowns, billing disputes, and occasional difficulty reaching live support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order delayed, substituted without permission, and support did not follow up.
“they substituted the second bottle with a different blend without asking”
Company has very slow shipping, causing waits over ten days.
“unless you want to wait for more than 10 days.”
Charged twice for split shipment with missing bottles and poor service.
“was charged twice - can't contact a person only AI.”
Good communication, reliable delivery promise, trusted with good pricing.
“Trusted site. Excellent pricing.”
Reviewer advises never to order due to unreliable delivery and service.
“Never order from Caskers.”
Corky and team resolved a shipping damage issue outstandingly.
“Corky and team did an OUTSTANDING job resolving by damaged in shipping issue.”
Marko was professional and congenial as a representative.
“Marko, the representative, was totally professional, and very congenial.”
Customer service was quick, knowledgeable, and helpful.
“The customer service team at Caskers has been absolutely on point.”
Responsive weekend support arranged reship at no cost after wrong delivery.
“they were going to reship my order at no cost to me.”
Cancelled order refunded in three days with excellent customer service.
“My full refund was issued back within 3 days.”
Reviewer thanks Corky and Radolfo for great communication.
“Great Communication, Thank you, Corky and Radolfo !!!!”
Package never shipped and refund later deducted shipping charges.
“package never shipped!”
Two orders met expectations and Corky provided prompt support.
“Corky at customer service responded back almost immediately with all the info I needed.”
Caskers resolves delays and offers secure packaging, selection, and savings.
“The selection surpasses any liquor store.”
First-time buyer received rapid, helpful responses including Amanda.
“Amanda was tremendously helpful.”
Order canceled for 'unavailable' then relisted at much higher price.
“the next day it was available for 146.99!”
Loves Caskers but experiences recurring shipping and delivery timing issues.
“I only wish they could get their shipping issues figured out.”
Customer cannot reach support and demands a full refund.
“you can't call the number says no one available.”
Order experienced long delivery delays and unclear explanations.
“delivery timeline communicated by their team was misleading and gave false assurances.”
Reviewer praises excellent service and quick response.
“Excellent service and quick response.”
They responded and provided an appropriate solution.
“Received a response from my request and an appropriate solution.”
Wide selection; orders processed quickly and arrive timely.
“Orders are processed quickly and arrive in a timely manner.”
Product matched the order and was delivered safely and on time.
“Product as ordered. Delivered safe and on time.”
Customer thanks Marko for helpful, persistent, and communicative support.
“Your persistence and excellent communication were very much appreciated.”
Repeated wrong items sent and customer service failed to resolve.
“The worst customer service .”
Customer received a tiny 50 mL sample instead of expected larger bottle.
“I received a tiny 50 mL sample with probably two shots of alcohol in it.”
Fast service, clear communication, and timely delivery.
“Order was delivered 3 days later.”
Reviewer reports great prices and fast shipping.
“Great prices. Fast shipping.”
Missing items and slow email-only refunds caused severe dissatisfaction.
“It’s been weeks and we still don’t have our missing items.”
Wide selection, good prices, reasonable fees, responsive customer service.
“They respond back within one business day and are very helpful.”
Received wrong items and was only partially refunded citing shipping fees.
“They claimed the $50 was the shipping and handling cost.”
Fast delivery and reliable ordering comparable to Amazon for liquor.
“within 3 days it's at my house.”
Site defaulted to smaller size and shipped despite cancellation.
“The site defaulted to 1 liters for the the same price.”
Two orders were shipped securely and customer service was helpful.
“Products were shipped well and secured and in a timely fashion.”
Order canceled after incorrect pricing and card was charged.
“My card was charged, I didn't receive an explanation nor did I receive a cancelation email.”
Order charged then canceled after price changed drastically and refunded.
“Within minutes, the listed price of the same product was hiked to over $800.”
I recently purchased some premium whiskey from Caskers and I am thrilled with the overall experience. Their online selection is impressive, featuring rare bottles that are difficult to find elsewhere. The checkout process was quick and easy, and their shipping options were fast and affordable.
One thing that really stood out to me was their rewards program. With the Caskers Rewards program, I earned up to 5% back in discounts on future purchases just by making this one purchase - what a great incentive!
Overall, my experience with Caskers has been exceptional. If you're looking for a wide selection of premium spirits at competitive prices, look no further than Caskers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Caskers runs an online store selling curated bottles of whiskey and other spirits. Listings show bottle details, prices, and availability for online purchase. Customers can order, manage their accounts, and receive shipments through carriers. The company offers single-bottle releases and selections from different producers and provides descriptions on each product page.