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We Collect & Analyze Reviews

Caskers
Experiences & Reviews

Caskers is an online retailer that sells bottled spiritsโ€”primarily whiskies, bourbons and scotchesโ€”through a curated e-commerce site. Consumers use the site to find rare or hard-to-find bottles, place orders, and have purchases shipped. When researching Caskers, prospective buyers often look for product selection, shipping policies, pricing and customer-support reliability.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 57%
Latest Review 15d
Overall Rating
3.2

Our Analysis

๐ŸŽฏ

Service quality

Reviews show a split: several customers praise helpful agents and quick responses, but many report slow refunds, no phone support, and unresolved order errors.

Share of mentions
18%
Weak
๐Ÿ’ฐ

Value for money

Some reviewers cite competitive prices and a rewards program; others report pricing errors, partial refunds, and charges they felt were deceptive.

Share of mentions
10%
Mixed
โšก

User experience

Most customers describe a clear website, quick checkout and fast order processing; a few mention confusing defaults or unclear product-size options.

Share of mentions
10%
Strong
๐Ÿ”ง

Product quality

Many buyers received correct, well-packed bottles; a significant minority received wrong items, missing bottles or misleading size descriptions on product pages.

Share of mentions
9%
Mixed
๐Ÿ“ž

Communication

Several customers praise order confirmations, tracking emails and responsive staff; others report courier failures, poor tracking handoffs, and automated, unhelpful replies.

Share of mentions
26%
Mixed
โญ

Overall experience

Overall impressions are divided: many report smooth purchases and deliveries, while a notable portion experienced fulfillment problems, cancellations or slow resolution.

Share of mentions
27%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Matrixman
trustpilot.com Oct 01, 2025

I love Caskers

I love Caskers. I only wish they could get their shipping issues figured out. Doesnโ€™t seem like itโ€™s on their end itโ€™s who they are using. There is al...

N
Nicole Williams
trustpilot.com Oct 01, 2025

Im highly upset

Im highly upset, you can't call the number says no one available. I've called UPS twice they told me they dont have a location or and address as to wh...

c
carol lyne
trustpilot.com Oct 01, 2025

Delayed Delivery and Poor Service

The whiskey ordered has taken more than 5 days to be couriered from 26th August 2025 - 4th September 2025 (8 working days), which is far longer than w...

S
Sanford Climan
trustpilot.com Oct 01, 2025

Excellent service and quick response

Excellent service and qui...

d
david boutwell
trustpilot.com Oct 01, 2025

Customer service

Received a response from my requ...

K
Ken Conoly
trustpilot.com Oct 01, 2025

They always seem to have what Iโ€™mโ€ฆ

They always seem to have what Iโ€™m looking for. Orders...

S
SHG
trustpilot.com Oct 01, 2025

Product as ordered

Product as ordered. Del...

G
George Zvonar
trustpilot.com Oct 01, 2025

To Marko from the Customer Care Team

To Marko from the Customer Care Team: Thank you very much for your help and excellent customer care. Your persistence and excellent...

C
Customer michael vand
trustpilot.com Oct 01, 2025

The worst customer service .I'veโ€ฆ

The worst customer service .I've ordered the Johnnie walker Collection twice from Caskers for corporate gifting, and both times they sent the wrong it...

B
Brendan Burns
trustpilot.com Oct 01, 2025

Misled and Ignored - Unfair Business Practices

I ordered what I believed to be at least a half-sized bottle of a premium spirit from Caskers, only to receive a tiny 50 mL sample with probably two s...

A
Anthony
trustpilot.com Oct 01, 2025

Excellent fast service and delivery

Excellent fast service and delivery of good whiskies. I ordered a good bourbon (EHT) and my fav smokey scotch (Correyvreckan). Prices were approx same...

R
Roy Chasse
trustpilot.com Oct 01, 2025

Great Site

...

L
Lohman S. Crossing
trustpilot.com Oct 01, 2025

Liquor Liars! (RESOLVED)

UPDATED: To be fair, refund finally received. That took almost 4 weeks since first time reaching out. Everything had to be done by email, which doesnโ€™...

S
Sudhir Desai
trustpilot.com Oct 01, 2025

Caskers has a wide selection and great customer service!

Caskers has a wide selection. Their prices are great and the delivery fees are very reasonable. In addition to that wha...

R
Robert Parks
trustpilot.com Oct 01, 2025

Buyer Beware!

Buyer Beware! My first order from this site and they sent me the wrong items. Their customer support sent me the label to return the items and as soon...

J
James Mcnemar
trustpilot.com Oct 01, 2025

Amazon of liquor

The fact that I keep referring to these people as the Amazon of liquor. I place an order money's...

D
DANIEL Meshnick
trustpilot.com Oct 01, 2025

went to the website to order multipleโ€ฆ

went to the website to order multiple 1.75 liter Makers Mark. The site defaulted to 1 liters for the the same price. Noticed prior to shipment, and ca...

M
Matt M.
trustpilot.com Oct 01, 2025

Great Experience

I have ordered with Caskers twice now. Both experiences have been excellent. Products were shipp...

J
Jarod Krause
trustpilot.com Oct 01, 2025

I placed an order for George T Staggโ€ฆ

I placed an order for George T Stagg then my order was canceled because they failed to list their product at the correct cost. My card was charged, I...

I
Ian C
trustpilot.com Oct 01, 2025

Shady and Unreliable

On 5/28/25, I placed an order with Caskers for a bottle of George T. Stagg whiskey priced at $182.11. My credit card was charged, and I received an or...

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Conclusion

Reviews for Caskers show a clear pattern of strengths and weaknesses. Many customers praise the siteโ€™s selection, straightforward checkout and generally fast delivery and tracking updates. However, a significant number report fulfillment problems: wrong or missing items, pricing or size discrepancies, delayed refunds, and difficulties reaching human support. If youโ€™re considering Caskers, check product pages carefully (size and price), monitor tracking closely, and document communications. For large or corporate gifts, weigh positive reports of selection and speed against recurring complaints about order accuracy and customer-service resolution.