Reviews Analyzed
21
We Collect & Analyze Reviews
Flaviar
Experiences & Reviews
Flaviar is a spirits-focused membership and e-commerce service that markets curated tasting experiences, single-use samples and full bottles of whiskey, rum, mezcal and other distilled beverages. The company is known for offering themed tasting sets, educational tasting tools and a membership model intended for discovery and learning. Shipping and sales are structured around alcohol retail rules, so availability and shipping options vary by region. Consumers searching reviews typically look for feedback on selection, shipping reliability, product condition and customer support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
14d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers describe responsive, effective customer support and successful issue resolution, while a smaller group report slow or inadequate handling of problems.
Share of mentions
Mixed
20%
💰
Value for money
Several reviews critique pricing and small sample sizes compared with local stores; a minority praise the price or find selections good value.
Share of mentions
Weak
8%
⚡
User experience
Users often praise delivery speed, website navigation and tasting tools; a minority report shipping mistakes, unfulfilled orders or delivery delays.
Share of mentions
Strong
15%
🔧
Product quality
Many reviewers appreciate the curated selection and discovery aspect; however reports include broken items, mismatched bottles and missing products.
Share of mentions
Mixed
15%
📞
Communication
Numerous reviewers note fast, helpful email responses or named agents; others describe delayed replies, AI-driven responses or unresolved contacts.
Share of mentions
Mixed
15%
⭐
Overall experience
Overall impressions vary: many customers report smooth orders and helpful support, while others cite fulfillment, product condition or billing problems.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Whisky
"My wife and I are whiskey connoisseurs and we were very excited to join the club. We loved the concept of a curated selection of whiskeys, but we found that Flaviar is pretty much a glorified retailer of alcohol, with some club amenities thrown in. We don't think it's executed well. The price is almost double what you can get it for at your local liquor store, and you only get a small taster. It's kind of ridiculous that they charge as much as they do with such small tasters. Bottom line, it's fine if it's your only option, but I'd recommend to go somewhere else where the prices are reasonable."
Tanner
Collected.reviews
Nov 19, 2021
Featured for: mentions pricing and small samples
BAD BOURBON-AI driven customer service.
"This company in my own personal experience from the product down to the customer service is sub par. When my product was NOT what was advertised arriv..."
J. Johnson
Trustpilot
Oct 01, 2025
Featured for: details AI support and product failures
Great all around!
"Great customer support, great product selection and great pricing. Also being able to ship to..."
Shauncho
Trustpilot
Oct 01, 2025
Featured for: mentions support, selection, pricing, shipping
Every aspect of the Flaviar experience…
"Every aspect of the Flaviar experience went flawlessly. The selection was excellent. The de..."
ERNIE M
Trustpilot
Oct 01, 2025
Featured for: positive overall, selection and delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Joseph Beaulieu
trustpilot.com
Oct 01, 2025
Customer service is top notch
Customer service is top notch. Very respo...
R
Richard Furr
trustpilot.com
Oct 01, 2025
UPS screwed up delivery of my last…
UPS screwed up delivery of my last Flaviar order, going to the wrong house 30 feet away. Neighbor refused the delivery....
S
Shauncho
trustpilot.com
Oct 01, 2025
Great all around!
Great customer support, great product selection and great pricing. Also being able to ship to...
D
Delbert
trustpilot.com
Oct 01, 2025
The bottle was broken so they sent out…
The bottle was broken so they sent out a new one tha...
D
Deanna Engle
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service! I had an issue with an order an...
A
AR
trustpilot.com
Oct 01, 2025
"sold" me a bottle that was out of stock
"sold" me a bottle that was out of stock. Poor customer support. emailed them but got AI robot response until 2 weeks lat...
B
Bambi
trustpilot.com
Oct 01, 2025
Delivery issue…prompt assistance
I had an issue with delivery of the product (solely the carriers responsibility). When I emailed to get assistan...
D
Dan Sibley
trustpilot.com
Oct 01, 2025
I have tried to get things resolved for…
I have tried to get things resolved for 6 weeks. You are letting a good custo...
J
J. Johnson
trustpilot.com
Oct 01, 2025
BAD BOURBON-AI driven customer service.
This company in my own personal experience from the product down to the customer service is sub par. When my product was NOT what was advertised arriv...
P
Paul Tibbets
trustpilot.com
Oct 01, 2025
Great customer service!
...
A
Amy Correa
trustpilot.com
Oct 01, 2025
Fast Resolution and Great Support
I recently had an issue with a couple of broken vials in my Advent Calendar and contacted Flaviar’s customer service. Milda assisted me and provided e...
J
Jonathan C Kraftchick
trustpilot.com
Oct 01, 2025
Order not fulfilled
I ordered a good amount of whiskey for an event from Flaviar and 4 of the bottles never showed up, though it was marked as fulfilled. I've reached out...
Y
Yvette Teister
trustpilot.com
Oct 01, 2025
Pleasantly surprised
I recently ordered the 2025 advent colander and had some questions about membership and navigating the website. I sent an email to Flavian asking some...
K
Kristina Fukuda
trustpilot.com
Oct 01, 2025
good stuff
Good selection and a great...
E
Esther Blacker
trustpilot.com
Oct 01, 2025
Very responsive and quick to handle…
Very responsive and quick to handle qu...
M
Mihkel R.
trustpilot.com
Oct 01, 2025
Good delivery and selection.
The only store I found that had a good price for the pro...
N
Norman Manning
trustpilot.com
Oct 01, 2025
Order never shipped!
My card was charged but I never received my order. It was over...
E
ERNIE M
trustpilot.com
Oct 01, 2025
Every aspect of the Flaviar experience…
Every aspect of the Flaviar experience went flawlessly. The selection was excellent. The de...
T
Tim Rank
trustpilot.com
Oct 01, 2025
Bad bottle? - Creyente Azul Cristalino
Bought a bottle of Creyente Azul Cristalino Añejo Ensamble Mezcal after tasting a sampler from Flaviar at a local cocktail bar. The barstaff and frien...
S
Scotty Mac
trustpilot.com
Oct 01, 2025
Drink and Learn
The great thing about Flaviar is not only the access to a curated selection of libations, but an easy way to learn about them. The ability to take the...
Conclusion
Reviews show consistent strengths in selection and responsive customer support: multiple customers report quick refunds, replacements and helpful agents. Common positives include convenient shipping where available and tools for tasting and discovery. Recurring negatives concern pricing relative to local stores, occasional out-of-stock or unfulfilled orders, damaged bottles, and a subset of slow or automated responses. Prospective customers should weigh the curated discovery benefits against reported price and fulfillment risks, and check Flaviar's shipping, returns and membership terms before purchasing.