Customers often praise Flaviar for curated whiskey picks, an easy-to-navigate site, and quick, secure packaging. Several reviewers say agents respond quickly and arrange refunds or replacements. Others describe surprise subscription renewals, billing disputes, or support cases that stayed open for long stretches. A smaller group says bottles arrived damaged or not as described.
Examples from available reviews (Nov 2021 – Mar 2026).
Subscription delivers outstanding whiskeys each month.
“This subscription allows me to enjoy outstanding whiskeys each month.”
They responded quickly to inquiries regardless of time of day.
“Very responsive to all inquiries-didn’t matter the time of day I had a response quickly!!”
Subscription and gift redemption caused unexpected charges and poor resolution.
“they automatically enroll you in a $40 program that doesn’t even give you anything.”
Bottle arrived with broken seal and liquor spilled; service unsatisfactory.
“the seal was broke and the cap was pushed back so liquor spilled out.”
Many reviewers describe quick, hands-on help, with refunds issued and replacements shipped fast. A separate cluster reports slow or partial fixes, including tickets left open for weeks and out-of-stock items sold without being canceled. Experiences range from attentive human support to automated or missing follow-up.
Several reviews point to competitive prices and solid availability for hard-to-find bottles. Some say the club feels pricey for the tasting sizes or dislike automatic enrollment fees. Unexpected charges directly drive a lower sense of value for those customers.
Customers often mention a user-friendly platform and protective packaging that keeps bottles safe in transit. Subscriptions also get positive remarks for helping people discover new options, including monthly selections and the Advent Calendar. A minority cite broad delivery windows and missed deliveries as a hassle.
Many reviewers like the flavor profiles and the curated whiskey lineups they receive. Others report bottles arriving damaged, seals broken, or spirits tasting different from the sampler notes. These issues often lead to requests for refunds or replacements.
Numerous reviews mention quick email replies and useful follow-up from named agents. Repeated complaints focus on automatic renewals and surprise billing with little advance notice. A few customers say communication fell short during delays or when AI-style replies didn’t fix the problem.
Most accounts describe finding new whiskeys and completing purchases without trouble. A clear set of negative reports centers on billing, subscription renewals, and occasional fulfillment breakdowns. Overall, customers pair strong discovery with operational snags for a subset of users.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Bottle arrived with broken seal and liquor spilled; service unsatisfactory.
“the seal was broke and the cap was pushed back so liquor spilled out.”
Bottles arrive quickly and an incident was resolved promptly.
“they took care of it within minutes.”
They responded quickly to inquiries regardless of time of day.
“Very responsive to all inquiries-didn’t matter the time of day I had a response quickly!!”
Subscription and gift redemption caused unexpected charges and poor resolution.
“they automatically enroll you in a $40 program that doesn’t even give you anything.”
Bourbon of the month subscription sends impressive selections.
“I really enjoy the Bourbon of the month subscription”
Good delivery, packaging, and excellent bourbon selections discovered.
“Most importantly the Bourbons selected were excellent.”
Old subscriptions renew without notice even if unused.
“you will still have a subscription renewed without any notice.”
Good variety but delivery windows are too wide causing missed deliveries.
“The windows of the deliveries are too wide”
First order arrived well-packaged and personalized with engraving.
“The packaging protected the bottle well.”
Representative said Flaviar chooses whiskey regardless of personal preference.
“Flaviar will send me whatever they want to send me.”
Gift card redemption successfully resulted in the special order shipping.
“BOOM, our Special order is now on it's way!!”
Platform is easy to use with a great selection of options.
“Easy to use, great selection- you can find some great options”
Customer reports unwanted renewal and requests a refund.
“Didn't agree to being renewed, please refund”
Reviewer consistently pleased with product selection and quality.
“Always pleased with the selection and quality”
Subscription delivers outstanding whiskeys each month.
“This subscription allows me to enjoy outstanding whiskeys each month.”
Had a wonderful group experience and would return as customer.
“Wonderful group and great experience.”
Corky helped cancel membership and followed up as promised.
“He followed up as promised the next day”
Duplicate charge was refunded and future auto-pay removed promptly.
“The duplicate charge was fully refunded and all future auto-pay was removed from my account.”
Detailed positive ratings for many drams in the 2025 Advent Calendar.
“This years is one of the best, overall rating is 9.”
Reviewer enjoyed the Advent Calendar of whiskeys.
“Enjoyed the Advent Calendar for Whiskeys.”
Customer service was very responsive and helpful.
“Customer service is top notch.”
Flaviar refunded whiskey and shipping after carrier misdelivered the order.
“After much angst Flaviar made it right with a full refund for whiskey + shipping.”
Good customer support, selection, pricing, and accessible shipping.
“Great customer support, great product selection and great pricing.”
They promptly replaced a broken bottle and shipped quickly.
“The bottle was broken so they sent out a new one that shipped fast.”
Customer service responded quickly and resolved the order issue.
“Excellent customer service!”
They sold an out-of-stock bottle and delayed cancellation response.
“sold" me a bottle that was out of stock”
Support representative Corky responded promptly and helped resolve delivery.
“Corky was very prompt in response and helpful in getting the situation solved.”
Support requests unresolved for six weeks, customer is frustrated.
“I have tried to get things resolved for 6 weeks.”
Product differed from advertisement and AI customer service was inadequate.
“the customer service that I was given was from an AI named “Corky””
Customer service described as great.
“Great customer service!”
Milda from customer service quickly resolved broken vial issues.
“Milda assisted me and provided excellent support.”
Four bottles missing despite fulfillment; support has been unresponsive.
“4 of the bottles never showed up, though it was marked as fulfilled.”
Flaviar responded quickly to membership and website questions.
“they quickly responded to my email answering my questions.”
Good selection and useful for discovering new drams.
“Good selection and a great way to discover new drams”
Support was very responsive and the tasting product is fun.
“Very responsive and quick to handle questions!”
Flaviar offered the product at a good price with fast delivery.
“The only store I found that had a good price for the product i was looking for and with excellent delivery time.”
Card charged but order never shipped; label delayed over a week.
“My card was charged but I never received my order.”
Everything went flawlessly: excellent selection and fast delivery.
“Every aspect of the Flaviar experience went flawlessly.”
Purchased bottle tasted unlike sampler and was unusually sweet.
“the bottle purchased had few of the same tasting notes, and was unusually sweet”
Curated selection and flavor wheel helped improve tasting skills.
“an easy way to learn about them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Flaviar runs an online spirits discovery and retail platform. It offers membership clubs, curated subscription boxes, and tasting sets for whiskey, bourbon, and other spirits. Customers can also buy single bottles, gift cards, and seasonal items such as Advent Calendars. The site includes tasting notes, flavor wheels, and educational content to help members judge drams. Flaviar ships to multiple regions and offers customer support for orders, returns, and membership changes.