Flaviar
Experiences & Reviews
Flaviar is a spirits-focused membership and e-commerce service that markets curated tasting experiences, single-use samples and full bottles of whiskey, rum, mezcal and other distilled beverages. The company is known for offering themed tasting sets, educational tasting tools and a membership model intended for discovery and learning. Shipping and sales are structured around alcohol retail rules, so availability and shipping options vary by region. Consumers searching reviews typically look for feedback on selection, shipping reliability, product condition and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers describe responsive, effective customer support and successful issue resolution, while a smaller group report slow or inadequate handling of problems.
Value for money
Several reviews critique pricing and small sample sizes compared with local stores; a minority praise the price or find selections good value.
User experience
Users often praise delivery speed, website navigation and tasting tools; a minority report shipping mistakes, unfulfilled orders or delivery delays.
Product quality
Many reviewers appreciate the curated selection and discovery aspect; however reports include broken items, mismatched bottles and missing products.
Communication
Numerous reviewers note fast, helpful email responses or named agents; others describe delayed replies, AI-driven responses or unresolved contacts.
Overall experience
Overall impressions vary: many customers report smooth orders and helpful support, while others cite fulfillment, product condition or billing problems.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Whisky
"My wife and I are whiskey connoisseurs and we were very excited to join the club. We loved the concept of a curated selection of whiskeys, but we found that Flaviar is pretty much a glorified retailer of alcohol, with some club amenities thrown in. We don't think it's executed well. The price is almost double what you can get it for at your local liquor store, and you only get a small taster. It's kind of ridiculous that they charge as much as they do with such small tasters. Bottom line, it's fine if it's your only option, but I'd recommend to go somewhere else where the prices are reasonable."
BAD BOURBON-AI driven customer service.
"This company in my own personal experience from the product down to the customer service is sub par. When my product was NOT what was advertised arriv..."
Great all around!
"Great customer support, great product selection and great pricing. Also being able to ship to..."
Every aspect of the Flaviar experienceโฆ
"Every aspect of the Flaviar experience went flawlessly. The selection was excellent. The de..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Customer service is top notch
Customer service is top notch. Very respo...
UPS screwed up delivery of my lastโฆ
UPS screwed up delivery of my last Flaviar order, going to the wrong house 30 feet away. Neighbor refused the delivery....
Great all around!
Great customer support, great product selection and great pricing. Also being able to ship to...
The bottle was broken so they sent outโฆ
The bottle was broken so they sent out a new one tha...
Excellent customer service
Excellent customer service! I had an issue with an order an...
"sold" me a bottle that was out of stock
"sold" me a bottle that was out of stock. Poor customer support. emailed them but got AI robot response until 2 weeks lat...
Delivery issueโฆprompt assistance
I had an issue with delivery of the product (solely the carriers responsibility). When I emailed to get assistan...
I have tried to get things resolved forโฆ
I have tried to get things resolved for 6 weeks. You are letting a good custo...
BAD BOURBON-AI driven customer service.
This company in my own personal experience from the product down to the customer service is sub par. When my product was NOT what was advertised arriv...
Great customer service!
...
Fast Resolution and Great Support
I recently had an issue with a couple of broken vials in my Advent Calendar and contacted Flaviarโs customer service. Milda assisted me and provided e...
Order not fulfilled
I ordered a good amount of whiskey for an event from Flaviar and 4 of the bottles never showed up, though it was marked as fulfilled. I've reached out...
Pleasantly surprised
I recently ordered the 2025 advent colander and had some questions about membership and navigating the website. I sent an email to Flavian asking some...
good stuff
Good selection and a great...
Very responsive and quick to handleโฆ
Very responsive and quick to handle qu...
Good delivery and selection.
The only store I found that had a good price for the pro...
Order never shipped!
My card was charged but I never received my order. It was over...
Every aspect of the Flaviar experienceโฆ
Every aspect of the Flaviar experience went flawlessly. The selection was excellent. The de...
Bad bottle? - Creyente Azul Cristalino
Bought a bottle of Creyente Azul Cristalino Aรฑejo Ensamble Mezcal after tasting a sampler from Flaviar at a local cocktail bar. The barstaff and frien...
Drink and Learn
The great thing about Flaviar is not only the access to a curated selection of libations, but an easy way to learn about them. The ability to take the...
Conclusion
Reviews show consistent strengths in selection and responsive customer support: multiple customers report quick refunds, replacements and helpful agents. Common positives include convenient shipping where available and tools for tasting and discovery. Recurring negatives concern pricing relative to local stores, occasional out-of-stock or unfulfilled orders, damaged bottles, and a subset of slow or automated responses. Prospective customers should weigh the curated discovery benefits against reported price and fulfillment risks, and check Flaviar's shipping, returns and membership terms before purchasing.