Most reviews focus on breakdowns in service and order fulfillment. Customers describe being charged for items that never shipped, refunds that arrived late or not at all, and returns that went nowhere. One review stands out for praising a supportive community and helpful expert guidance. A smaller number mention product defects and website usability issues.
Examples from available reviews (Jan 2023 – Mar 2026).
Large November purchase never shipped and company did not respond to inquiries.
“my orders have never shipped or arrived.”
Returned $600 worth of items but refund not received after a month.
“it’s been a month and they still haven’t refunded the money.”
One of three ceramic dishes had serious functional and aesthetic defects.
“one had serious defects that are both aesthetic and functional.”
Supportive community and expert help improved my cooking confidence.
“how supportive its audience is”
Many reviews describe operational and transaction problems. Customers say they were charged for orders that never shipped, received the wrong or damaged items, and had to chase refunds that still weren’t resolved. Several also mention denied price adjustments and return fees applied to low-value items.
Disputes over charges and refunds often shape how customers judge value. Reviewers mention duplicate charges, long waits for refunds after returns, and flat return fees they see as out of proportion. A smaller set also ties poor product condition to weak value.
Some customers ran into website and checkout problems. Reviews point to an address-edit feature that didn’t work and a cancellation process that didn’t deliver the promised refund. These issues show up less often than service complaints but appear more than once.
Fewer reviews focus on product quality, but the complaints are specific. Customers describe ceramic dishes with cosmetic or functional flaws and a pressure-cooker lid that failed within a year. These issues come up less than fulfillment problems, but they’re concrete.
Customers often describe customer support as hard to reach. Reviews mention unanswered messages, phone numbers that didn’t work, and outsourced support that couldn’t clarify inventory or delivery timing. A few also note limited tracking details or tracking stuck at a label-only status.
Most reviews describe negative purchase and fulfillment experiences. One review breaks from the pattern, highlighting a supportive audience and expert help on the site. Overall, the feedback splits between poor buying interactions and a more positive impression of the editorial/community side.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid for items but some were not delivered and company provided no resolution.
“I paid for three items and did not receive them.”
Large November purchase never shipped and company did not respond to inquiries.
“my orders have never shipped or arrived.”
Paper towel holder hasn't shipped after three weeks and no updates provided.
“am still waiting for it to ship after 3 weeks.”
Reviewer states food52.com is awful now.
“food52.com is awful now...”
They charged a $15 return fee for $22 gloves, customer refuses to shop again.
“Will NEVER SHOP THIS SITE AGAIN.”
Order email said shipped but tracking showed only a label; no phone support.
“the status from the shipping company still said "label created".”
Order repeatedly delayed; customer service unresponsive and phone number out of service.
“the bowls were no longer available.”
Customer requested a price adjustment but company refused after delay.
“Awful customer service at this site.”
Item was returned as damaged and customer could not reach support.
“There is no customer service at Food52”
Customer paid but did not receive items or refund despite multiple contacts.
“No product, no refund.”
Paid over $300 forty days ago but order still hasn't shipped.
“Placed an order for over $300 40 days ago, was charged immediately, but it still hasn’t shipped.”
Received wrong item (napkins) and customer service did not respond.
“received napkins in our mail from them.”
One of three ceramic dishes had serious functional and aesthetic defects.
“one had serious defects that are both aesthetic and functional.”
Website cancellation claims are inaccurate; refund request denied despite pending status.
“Cancellation policy on website is a lie.”
Terrible buying and return experience; customer warns others.
“Terrible company to buy from, even worse one to try to return something to.”
Customer service outsourced and unable to provide inventory or delivery insight.
“Ghosted.”
Returned $600 worth of items but refund not received after a month.
“it’s been a month and they still haven’t refunded the money.”
Customer returned items and requests a refund.
“Hi I returned my items.... Please, refund......”
Received damaged Le Creuset and company refused to replace it.
“This company refused to replace it!”
Pressure cooker lid broke after ten months; manufacturer limited warranty to 30 days.
“It lasted 10 months before the lid broke.”
Guest purchase not credited rewards; items were cheaply made and return fees applied.
“they wanted to charge me $14.99 as a return fee charge”
Order went to an old saved address and edit-address option did not work.
“you click on it and nothing happens.”
Company won't cancel delayed gift orders and is hard to contact.
“They will not tell you when an item’s shipping is delayed”
PayPal was charged twice and company refused to cancel the duplicate order.
“my PayPal Credit account was charged twice for the order.”
I recently stumbled upon Food52, and I must say that my experience with their food community has been a delightful journey. Their website is an excellent resource for getting culinary advice, browsing recipes, discovering kitchen products, and even participating in cooking contests!
The thing I appreciate the most about this platform is how supportive its audience is. Whenever I had any queries regarding specific ingredients or cooking techniques, I could always rely on receiving responses from experienced home-cooks who were more than happy to share their knowledge.
Additionally, one of the standout sections of their website was definitely their hotline service. It's reassuring to have a professional chef on standby ready to help you through any recipe emergencies or answer any burning questions you may have mid-way through your cooking adventure.
Food52 has played an integral role in helping me become more confident in the kitchen while pushing me out of my comfort zone to try new things – something that isn't always easy as someone who generally sticks with familiar dishes.
Overall, if you are looking for a thriving online food community where you can find exceptional resources and connect with like-minded individuals who love all things food-related; then look no further than Food52!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Food52 runs a digital platform for home cooking, kitchen tools, and tabletop goods. It publishes recipes, cooking guides, and other editorial content for home cooks. The company also operates an e-commerce shop selling cookware, kitchen gadgets, and home accessories, along with curated product lists. Food52 builds community through reader feedback and user-submitted tips within its editorial and product content.