Customers often highlight responsive support and dependable order handling. Many say the seafood arrives high quality, with packaging that keeps it fresh. A smaller group points to high prices or small portions as drawbacks. A few also note that delays can be a risk with perishable deliveries.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service helped with a problem and went the extra mile.
“Customer service went the extra mile to help with a problem A Plus”
Order arrived on time, well packed, and items were delicious.
“the items were packed so well that there was never any doubt that everything was kept fresh!”
Product was great and delivered on time but too expensive.
“Too expensive to reorder.”
Delivery timing is problematic and a day-late delivery could cause a health problem.
“A day later could cause a health problem.”
Several reviews credit the team with fast fixes and same-day replacements. Others point to consistent fulfillment and on-time shipping. A small number caution that a late delivery can be a health risk for perishable items.
Some customers like the quality but feel the prices are high. A few also say portions look small for the cost. These price concerns show up in a minority of comments.
Reviewers say ordering is easy and packaging is careful. Repeat buyers often mention they plan to order again. Most comments describe a positive purchase experience.
Many reviews describe the seafood as fresh, tasty, and well protected during shipping. Customers call out items like halibut and king crab as examples of steady quality. The packaging that keeps products in good condition gets frequent praise.
Reviewers describe phone support as professional and friendly, with quick replies when issues come up. Several mention knowledgeable staff and clear problem-solving. Multiple accounts also note follow-up, such as replacements or confirmations.
Most reviewers leave high ratings and say they are happy with both the seafood and the service. Praise for quality and support outweighs the limited complaints about price and timing. Many customers describe the buying process as reliable.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service helped with a problem and went the extra mile.
“Customer service went the extra mile to help with a problem A Plus”
Order arrived on time, well packed, and items were delicious.
“the items were packed so well that there was never any doubt that everything was kept fresh!”
Shipping is excellent and items arrive still frozen with dry ice.
“Your shipping is excellent.”
Product was great and delivered on time but too expensive.
“Too expensive to reorder.”
The shipment arrived on time as expected.
“Shipment came on time”
Order arrived on time, well packed, and the seafood was high quality.
“High quality seafood at a reasonable price with great shipping.”
Delivery was quick and the fish tasted great.
“Quick delivery..Fish taste great!”
Package arrived as stated, was well packed, and products were fresh.
“Product packed well and the product is fresh.”
Customer service sent a same-day replacement after I reported an issue.
“a new replacement product was literally sent out the same day.”
The item was beautifully bagged, well packed, and shipping was phenomenal.
“The shipping was phenominal.”
Shipping was excellent; items arrived frozen and on time.
“Everything came as promised - frozen and on time!”
Delivery timing is problematic and a day-late delivery could cause a health problem.
“A day later could cause a health problem.”
They had a great experience and will order again.
“Great. Will do it again.”
Customer service and delivery were great; the halibut was noted for its quality.
“the quality of the Halibut”
Overall experience was great with amazing service and excellent packaging.
“customer service was amazing”
Fish and shrimp were liked, but portions felt too small for the price.
“I was disappointed either way the size of fish per ounce or pound for the price I paid for.”
Repeat orders have had excellent quality, shipping speed, and service.
“the quality, speed of shipment, and customer service are excellent.”
Phone personnel were professional, friendly, and quickly solved problems.
“They have been professional, competent, friendly and quick to solve problems.”
Quality is excellent and orders consistently arrive perfectly frozen.
“everything always arrives perfectly frozen.”
King crab arrived on time, was carefully packaged, and enjoyed by guests.
“The legs were awesome”
My wife and I are fish lovers, but where we live it's hard to get fresh fish. When we discovered Fulton Fish market, we were delighted. The fish was delivered to our door in perfect condition, fresh, and delicious. The package is clean, and the ordering system is very easy to use. We have gotten shellfish, whole fish, all in excellent quality. Nothing I have to say is negative. The quality of your fish is always the freshest and tastes as if it were plucked right from the sea. Anytime I had a question, it was handled with warmth and professionalism. My experience with The Fulton Fish market has been exceptional. Even my neighbors now order too and delivery is free!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fulton Fish Market sells fresh and frozen seafood as a wholesaler and retailer. It runs an online store for consumer and commercial orders. The selection includes finfish, shellfish, and specialty items like halibut and crab. Fulton Fish Market also handles bulk orders for restaurants, caterers, and institutional buyers. The company manages perishable stock and fulfills orders for foodservice customers and home cooks.