Reviewers repeatedly praise the store for fresh, high-quality gourmet items and product pages that match what arrives. Many customers also describe breakdowns in order fulfillment, including missed delivery dates, incomplete shipments, and support that does not respond. Some shipments had packaging or portioning issues, and a few customers received spoiled goods. Overall, ratings split between strong product satisfaction and major service and communication problems.
Examples from available reviews (Mar 2011 – Feb 2026).
Fresh white truffles were fragrant and high quality, prompting repeat purchases.
“Fresh White Truffles were fragrant and fresh.”
Wide selection and fresh products; truffle paste had milder flavor.
“A wonderful selection of gourmet products, always fresh and easy to enjoy.”
Order was incomplete, charged full shipping, and customer service was unresponsive.
“they only sent 60% of my order”
Company missed promised delivery date and provided no communication.
“Company can't be trusted to deliver on-time.”
Several reviews describe orders that arrived incomplete or with incorrect portions, which customers see as a basic service failure. One reviewer mentions limited international shipping as a letdown, and that comes up only once. Missed delivery promises show up repeatedly as an operational issue.
When customers get the quality shown online, they say the products justify the price. Others report paying full shipping for partial shipments and receiving underweight orders, which hurts the sense of value. Spoilage reports and refused refunds also pull value ratings down.
Customers describe the product pages as accurate and useful for choosing items. Several expected certain packaging or portion sizes and say what arrived did not match. Mentions of the site’s look or doubts about outside review credibility are rare and stand alone.
Many reviewers point to fresh ingredients, fragrant truffles, and a wide gourmet selection. A smaller number report spoiled items, uneven cuts, and product versions that taste milder than expected. One reviewer specifically calls out a truffle paste with a milder flavor.
Multiple reviewers say customer service did not respond or replied late after order problems. Several describe no updates after missed delivery dates or partial shipments. One report says the company would not replace spoiled goods.
Reviews split between very high product satisfaction and low satisfaction with fulfillment and support, creating sharply different experiences. Positive comments highlight freshness and selection, while negative ones focus on delivery problems, missing items, and poor communication. A few isolated notes mention international shipping limits and concerns about whether reviews are authentic.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (6) · Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company missed promised delivery date and provided no communication.
“Company can't be trusted to deliver on-time.”
Products are consistently high quality, but email responses were delayed.
“Everything we’ve ordered from here has been of the highest quality”
Fresh white truffles were fragrant and high quality, prompting repeat purchases.
“Fresh White Truffles were fragrant and fresh.”
Wide selection and fresh products; truffle paste had milder flavor.
“A wonderful selection of gourmet products, always fresh and easy to enjoy.”
Product descriptions were accurate and items were easy to serve.
“The descriptions on the site are spot on”
Order was incomplete, charged full shipping, and customer service was unresponsive.
“they only sent 60% of my order”
Reviewer says many supposedly independent reviews are paid or misleading.
“Paid reviews!”
DO NOT BUY FROM THEM!!!
I used to love gourmet food store and this the only food store I’d buy smoked salmon and truffles. I'm not sure what happened to the truffle quality over the years, but whatever they're selling now is downright garbage. Just bought truffles but they all spoilt overnight despite storing them in the fridge without opening the box. The most disappointing thing was when I reached out to the store, they created an assumption that I did not follow the storage instructions properly. Really? Is this customer service? Extremely disappointing. You must be shameless to sell this trash and even accuse someone of not storing the truffles well.
This wasn’t my first time buying truffles, so I just wonder why this day? I’ve officially ceased being your customer!!.
Steaks arrived inconsistently cut, underweight, and customer emails went unanswered.
“Plus, I ordered 6 lbs and only got 4 lbs.”
Pork shanks arrived frozen together instead of individually packaged as expected.
“These came in a package of 6 all frozen together.”
White truffles spoiled and company blamed customer, refusing replacement.
“They refused to replace.”
Site looks great but they do not ship to Canada, disappointing.
“no shipment to Canada. BOOO!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gourmet Food Store runs an e-commerce site that sells specialty and artisanal foods. The site shows product details, photos, prices, and checkout options for online orders. The company takes payment and ships purchased items. Product pages aim to help customers choose, and support channels handle order questions.