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We Collect & Analyze Reviews

Gourmet Food Store
Experiences & Reviews

Gourmet Food Store is a specialty food retailer focused on premium ingredients and gourmet pantry items. Consumers researching the store typically look for information about product freshness (notably truffles and other specialty products), quality descriptions, customer service responsiveness, and ordering or site accuracy. Review readers often check return and contact policies, product sourcing details, and real-customer accounts of perishables when deciding to buy high-value specialty foods.

Overview & Key Metrics

Reviews Analyzed 13
Positive Sentiment 38%
Latest Review 12d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Limited mentions show a single complaint about accusatory customer service; other reviews do not discuss service in detail.

Share of mentions
7%
Mixed
💰

Value for money

Price or value is not discussed in the available reviews; there is no clear signal about perceived value.

Share of mentions
0%
Mixed

User experience

One reviewer explicitly praised site descriptions as accurate and easy to use; user experience is otherwise rarely mentioned.

Share of mentions
7%
Mixed
🔧

Product quality

Most reviewers report fresh, high-quality truffle products and other items; one detailed complaint describes truffles spoiling unexpectedly.

Share of mentions
36%
Strong
📞

Communication

Two reviewers reported problems: slow email replies and a staff response that blamed the customer for spoilage.

Share of mentions
14%
Weak

Overall experience

Recent reviews are largely positive about shopping experience and repeat purchases, though one reviewer stopped buying after a bad incident.

Share of mentions
36%
Strong

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 13 reviews

All Customer Reviews

Sources: Collected.reviews (9) · Trustpilot (4) · Quotes shortened · As of: October 2025

J
Jaylin Turner
trustpilot.com Oct 01, 2025

Absolutely fantastic

Absolutely fantastic! Everything we’ve ordered from here has been of the highest qua...

R
Reyna Jones
trustpilot.com Oct 01, 2025

Without a doubt

Without a doubt, this is the best gourmet store I’ve ever shopped at. Fresh White Truf...

M
Melissa Mack
trustpilot.com Oct 01, 2025

A wonderful selection of gourmet…

A wonderful selection of gourmet products, always fresh and easy to enjoy. Their Italian Black Truffle Paste added a nice, earthy t...

K
Keanna Hughley
trustpilot.com Oct 01, 2025

The descriptions on the site are spot…

The descriptions on the site are spot on—everything i...

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Collected.reviews Jun 26, 2022

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Collected.reviews Apr 28, 2022

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Collected.reviews Apr 18, 2022

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Collected.reviews Mar 29, 2022

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Collected.reviews Feb 16, 2022

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Jon M.
Collected.reviews Nov 06, 2021

Truffles

DO NOT BUY FROM THEM!!!

I used to love gourmet food store and this the only food store I’d buy smoked salmon and truffles. I'm not sure what happened to the truffle quality over the years, but whatever they're selling now is downright garbage. Just bought truffles but they all spoilt overnight despite storing them in the fridge without opening the box. The most disappointing thing was when I reached out to the store, they created an assumption that I did not follow the storage instructions properly. Really? Is this customer service? Extremely disappointing. You must be shameless to sell this trash and even accuse someone of not storing the truffles well.

This wasn’t my first time buying truffles, so I just wonder why this day? I’ve officially ceased being your customer!!.

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Conclusion

Reviews show a pattern of generally positive product quality and repeat purchasing for specialty items, particularly truffle products, with multiple reviewers noting freshness and accurate product descriptions. However, there is at least one detailed negative report of truffles spoiling and an unsatisfactory customer-service interaction. Communication responsiveness (slow email replies and a complaint about blame) appears in a few reviews and may be worth confirming with the seller before purchasing perishable, high-value items. Consumers considering Gourmet Food Store should check the store’s return, refund, and shipping policies for perishables and may want to document storage and delivery conditions if buying fresh truffles or similar items.