Reviews Analyzed
13
We Collect & Analyze Reviews
Gourmet Food Store
Experiences & Reviews
Gourmet Food Store is a specialty food retailer focused on premium ingredients and gourmet pantry items. Consumers researching the store typically look for information about product freshness (notably truffles and other specialty products), quality descriptions, customer service responsiveness, and ordering or site accuracy. Review readers often check return and contact policies, product sourcing details, and real-customer accounts of perishables when deciding to buy high-value specialty foods.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
12d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Limited mentions show a single complaint about accusatory customer service; other reviews do not discuss service in detail.
Share of mentions
Mixed
7%
💰
Value for money
Price or value is not discussed in the available reviews; there is no clear signal about perceived value.
Share of mentions
Mixed
0%
⚡
User experience
One reviewer explicitly praised site descriptions as accurate and easy to use; user experience is otherwise rarely mentioned.
Share of mentions
Mixed
7%
🔧
Product quality
Most reviewers report fresh, high-quality truffle products and other items; one detailed complaint describes truffles spoiling unexpectedly.
Share of mentions
Strong
36%
📞
Communication
Two reviewers reported problems: slow email replies and a staff response that blamed the customer for spoilage.
Share of mentions
Weak
14%
⭐
Overall experience
Recent reviews are largely positive about shopping experience and repeat purchases, though one reviewer stopped buying after a bad incident.
Share of mentions
Strong
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (November 2021 – October 2025).
Truffles
"DO NOT BUY FROM THEM!!!
I used to love gourmet food store and this the only food store I’d buy smoked salmon and truffles. I'm not sure what happened to the truffle quality over the years, but whatever they're selling now is downright garbage. Just bought truffles but they all spoilt overnight despite storing them in the fridge without opening the box. The most disappointing thing was when I reached out to the store, they created an assumption that I did not follow the storage instructions properly. Really? Is this customer service? Extremely disappointing. You must be shameless to sell this trash and even accuse someone of not storing the truffles well.
This wasn’t my first time buying truffles, so I just wonder why this day? I’ve officially ceased being your customer!!.
"
Jon M.
Collected.reviews
Nov 06, 2021
Featured for: Detailed negative product and service
Absolutely fantastic
"Absolutely fantastic! Everything we’ve ordered from here has been of the highest qua..."
Jaylin Turner
Trustpilot
Oct 01, 2025
Featured for: High praise but slow replies
Without a doubt
"Without a doubt, this is the best gourmet store I’ve ever shopped at. Fresh White Truf..."
Reyna Jones
Trustpilot
Oct 01, 2025
Featured for: Positive truffle freshness report
The descriptions on the site are spot…
"The descriptions on the site are spot on—everything i..."
Keanna Hughley
Trustpilot
Oct 01, 2025
Featured for: Site descriptions accuracy praised
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Collected.reviews (9) · Trustpilot (4) · Quotes shortened · As of: October 2025
J
Jaylin Turner
trustpilot.com
Oct 01, 2025
Absolutely fantastic
Absolutely fantastic! Everything we’ve ordered from here has been of the highest qua...
R
Reyna Jones
trustpilot.com
Oct 01, 2025
Without a doubt
Without a doubt, this is the best gourmet store I’ve ever shopped at. Fresh White Truf...
M
Melissa Mack
trustpilot.com
Oct 01, 2025
A wonderful selection of gourmet…
A wonderful selection of gourmet products, always fresh and easy to enjoy. Their Italian Black Truffle Paste added a nice, earthy t...
K
Keanna Hughley
trustpilot.com
Oct 01, 2025
The descriptions on the site are spot…
The descriptions on the site are spot on—everything i...
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Jon M.
Collected.reviews
Nov 06, 2021
Truffles
DO NOT BUY FROM THEM!!!
I used to love gourmet food store and this the only food store I’d buy smoked salmon and truffles. I'm not sure what happened to the truffle quality over the years, but whatever they're selling now is downright garbage. Just bought truffles but they all spoilt overnight despite storing them in the fridge without opening the box. The most disappointing thing was when I reached out to the store, they created an assumption that I did not follow the storage instructions properly. Really? Is this customer service? Extremely disappointing. You must be shameless to sell this trash and even accuse someone of not storing the truffles well.
This wasn’t my first time buying truffles, so I just wonder why this day? I’ve officially ceased being your customer!!.
Conclusion
Reviews show a pattern of generally positive product quality and repeat purchasing for specialty items, particularly truffle products, with multiple reviewers noting freshness and accurate product descriptions. However, there is at least one detailed negative report of truffles spoiling and an unsatisfactory customer-service interaction. Communication responsiveness (slow email replies and a complaint about blame) appears in a few reviews and may be worth confirming with the seller before purchasing perishable, high-value items. Consumers considering Gourmet Food Store should check the store’s return, refund, and shipping policies for perishables and may want to document storage and delivery conditions if buying fresh truffles or similar items.