Greca
Experiences & Reviews
Greca is a travel operator and tour agency providing packaged holidays, guided excursions, transfers and customizable itineraries. Typical services include hotel bookings, local transport and arranged activities. This summary is intended to help consumers quickly assess recurring strengths and issues reported in customer reviews.
Overview & Key Metrics
Our Analysis
Service quality
Reports are mixed: many reviewers praise friendly, punctual guides and helpful staff; others describe missed pickups, rude attendants and unfulfilled transfer promises.
Value for money
Few reviews address price directly: some call prices competitive, while others say packages missed promised inclusions despite high cost.
User experience
Booking and logistics experiences vary: some found planning straightforward, while others report late hotel details, booking errors and unexpected last-minute changes.
Product quality
Tour quality and activities are often praised (food tours, guides); complaints centre on hotel standards, missed attractions and transfer inclusions not delivered.
Communication
Many reviewers describe prompt, helpful replies and proactive calls; multiple other reports cite delayed or missing responses and unresolved support requests.
Overall experience
Overall impressions are mixed: several customers recommend Greca for organized, stressโfree trips; a portion report significant service failures and unresolved issues.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Terrible experience!
"Be very careful when purchasing a package with Greca: they do not deliver what they promise. In my case, they said all transfers were included, but th..."
Excellent tours from Greca
"We had taken Greca tours to Athens, mykonos and Santorini We had great time Every thing was on time from the time we arrived at the airport All driver..."
Decent enough
"This is the 2nd time that I'm booking my tour with Greca. First time was Greece and the tour went well. This time, I wanted to visit Spain and Italy a..."
Had a zoom conference call with Georgeโฆ
"Had a zoom conference call with George regarding our upcoming trip to Greece. He was very responsive answered all our questions made some additional s..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Very Disappointing
Our hotels were not central to the city. They were close to the train station but far from everything else. Once we checked into the hotels, we saw Gr...
Terrible experience!
Be very careful when purchasing a package with Greca: they do not deliver what they promise. In my case, they said all transfers were included, but th...
Had a zoom conference call with Georgeโฆ
Had a zoom conference call with George regarding our upcoming trip to Greece. He was very responsive answered all our questions made some additional s...
Response was quick and agent offeredโฆ
Response was quick and...
Excellent tours from Greca
We had taken Greca tours to Athens, mykonos and Santorini We had great time Every thing was on time from the time we arrived at the airport All driver...
The experience and the staff is amazing!
The experience and t...
Trustworthy and professional
Professional and friendly team, well plann...
Sensational service
Sensational service. In addition to the various excellent package options available on the websit...
Excellent and very professionalโฆ
Excellent and very pr...
BEst food for years
the staff were super friendly and quick to take our order. Our waiter was friendly and informative and made us feel welcome. I got squid and...
Brilliant service ๐ prices competitiveโฆ
Brilliant service ๐ prices competitive and the staff called me to clari...
Decent enough
This is the 2nd time that I'm booking my tour with Greca. First time was Greece and the tour went well. This time, I wanted to visit Spain and Italy a...
Excellent customer service
Excellent customer service, but some miscommunication between the expectations they offer and what actually their local operators provide. We had to r...
You do not pay attention to oneโsโฆ
You do not pay attention to oneโs request. When someone puts a specific itinerary...
I was left behind on the wharfโฆ
I booked a Greca Tours Trip to 3 islands (Aegina,Paros and Hydra) on Tues. 20 Aug. 2024. Hydra being the first island, we were told to be back at the...
Amazing food tour of Chania
Amazing food tour of Chania. Manos was an amazing guide who gave us so much insight into the city and took us to amazing venues to t...
do not use this agent
no services after sale do not wante...
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Greco-Roman Trip
When I booked my Italy - Greece trip through Greca i didn't know what to expect since I was not able to find many reviews. I typically do not write re...
Stress free vacation
Highly recommend Greca for a stress free vacation. All logistics were taken care of, from hotels to transportation to people to meet you at each locat...
Conclusion
Customer feedback on Greca is mixed. Positive reviews highlight punctual transfers, attentive guides, wellโrun food tours and responsive agents who provide tailored planning (e.g., personalised Zoom assistance). Negative reports describe missed pickups, transfers not included or delivered as promised, late hotel details and slow or absent replies when issues arise (for example, missing highโspeed ferry bookings and unreturned refund requests). Prospective customers should reconfirm key logistics in writingโpickup windows, included transfers, ferry class and exact hotel detailsโand follow up promptly if plans change. For complex packages, request clear, itemised vouchers and contact points so local operators can be reached directly during travel.