Reviews Analyzed
21
We Collect & Analyze Reviews
Greca
Experiences & Reviews
Greca is a travel operator and tour agency providing packaged holidays, guided excursions, transfers and customizable itineraries. Typical services include hotel bookings, local transport and arranged activities. This summary is intended to help consumers quickly assess recurring strengths and issues reported in customer reviews.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Reports are mixed: many reviewers praise friendly, punctual guides and helpful staff; others describe missed pickups, rude attendants and unfulfilled transfer promises.
Share of mentions
Mixed
27%
💰
Value for money
Few reviews address price directly: some call prices competitive, while others say packages missed promised inclusions despite high cost.
Share of mentions
Mixed
3%
⚡
User experience
Booking and logistics experiences vary: some found planning straightforward, while others report late hotel details, booking errors and unexpected last-minute changes.
Share of mentions
Weak
7%
🔧
Product quality
Tour quality and activities are often praised (food tours, guides); complaints centre on hotel standards, missed attractions and transfer inclusions not delivered.
Share of mentions
Mixed
16%
📞
Communication
Many reviewers describe prompt, helpful replies and proactive calls; multiple other reports cite delayed or missing responses and unresolved support requests.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions are mixed: several customers recommend Greca for organized, stress‑free trips; a portion report significant service failures and unresolved issues.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Terrible experience!
"Be very careful when purchasing a package with Greca: they do not deliver what they promise. In my case, they said all transfers were included, but th..."
Tatiana
Trustpilot
Oct 01, 2025
Featured for: Package promises unmet; no response
Excellent tours from Greca
"We had taken Greca tours to Athens, mykonos and Santorini We had great time Every thing was on time from the time we arrived at the airport All driver..."
lal david
Trustpilot
Oct 01, 2025
Featured for: Punctual tours; friendly drivers and guides
Decent enough
"This is the 2nd time that I'm booking my tour with Greca. First time was Greece and the tour went well. This time, I wanted to visit Spain and Italy a..."
Margaret Ng
Trustpilot
Oct 01, 2025
Featured for: Mixed outcome; missed pickup, prompt replies
Had a zoom conference call with George…
"Had a zoom conference call with George regarding our upcoming trip to Greece. He was very responsive answered all our questions made some additional s..."
Anne Wakeford
Trustpilot
Oct 01, 2025
Featured for: Responsive agent via Zoom; supportive
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Anne Hrics
trustpilot.com
Oct 01, 2025
Very Disappointing
Our hotels were not central to the city. They were close to the train station but far from everything else. Once we checked into the hotels, we saw Gr...
T
Tatiana
trustpilot.com
Oct 01, 2025
Terrible experience!
Be very careful when purchasing a package with Greca: they do not deliver what they promise. In my case, they said all transfers were included, but th...
A
Anne Wakeford
trustpilot.com
Oct 01, 2025
Had a zoom conference call with George…
Had a zoom conference call with George regarding our upcoming trip to Greece. He was very responsive answered all our questions made some additional s...
S
Sherry S
trustpilot.com
Oct 01, 2025
Response was quick and agent offered…
Response was quick and...
l
lal david
trustpilot.com
Oct 01, 2025
Excellent tours from Greca
We had taken Greca tours to Athens, mykonos and Santorini We had great time Every thing was on time from the time we arrived at the airport All driver...
E
Elena Tz
trustpilot.com
Oct 01, 2025
The experience and the staff is amazing!
The experience and t...
M
Myrto Damianou
trustpilot.com
Oct 01, 2025
Trustworthy and professional
Professional and friendly team, well plann...
F
Flávio
trustpilot.com
Oct 01, 2025
Sensational service
Sensational service. In addition to the various excellent package options available on the websit...
a
achilleas cho
trustpilot.com
Oct 01, 2025
Excellent and very professional…
Excellent and very pr...
K
Karsten snitkjær
trustpilot.com
Oct 01, 2025
BEst food for years
the staff were super friendly and quick to take our order. Our waiter was friendly and informative and made us feel welcome. I got squid and...
R
Rosita
trustpilot.com
Oct 01, 2025
Brilliant service 👏 prices competitive…
Brilliant service 👏 prices competitive and the staff called me to clari...
M
Margaret Ng
trustpilot.com
Oct 01, 2025
Decent enough
This is the 2nd time that I'm booking my tour with Greca. First time was Greece and the tour went well. This time, I wanted to visit Spain and Italy a...
J
JOHNNY GONZALEZ CALDERON
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service, but some miscommunication between the expectations they offer and what actually their local operators provide. We had to r...
W
William Weber
trustpilot.com
Oct 01, 2025
You do not pay attention to one’s…
You do not pay attention to one’s request. When someone puts a specific itinerary...
G
Graeme Morris
trustpilot.com
Oct 01, 2025
I was left behind on the wharf…
I booked a Greca Tours Trip to 3 islands (Aegina,Paros and Hydra) on Tues. 20 Aug. 2024. Hydra being the first island, we were told to be back at the...
C
Charlotte Collis
trustpilot.com
Oct 01, 2025
Amazing food tour of Chania
Amazing food tour of Chania. Manos was an amazing guide who gave us so much insight into the city and took us to amazing venues to t...
M
Michael Namati
trustpilot.com
Oct 01, 2025
do not use this agent
no services after sale do not wante...
S
Sharon Trybulski
trustpilot.com
Oct 01, 2025
Read FAQ
...
I
Isabel Castro
trustpilot.com
Oct 01, 2025
Greco-Roman Trip
When I booked my Italy - Greece trip through Greca i didn't know what to expect since I was not able to find many reviews. I typically do not write re...
c
customer
trustpilot.com
Oct 01, 2025
Stress free vacation
Highly recommend Greca for a stress free vacation. All logistics were taken care of, from hotels to transportation to people to meet you at each locat...
Conclusion
Customer feedback on Greca is mixed. Positive reviews highlight punctual transfers, attentive guides, well‑run food tours and responsive agents who provide tailored planning (e.g., personalised Zoom assistance). Negative reports describe missed pickups, transfers not included or delivered as promised, late hotel details and slow or absent replies when issues arise (for example, missing high‑speed ferry bookings and unreturned refund requests). Prospective customers should reconfirm key logistics in writing—pickup windows, included transfers, ferry class and exact hotel details—and follow up promptly if plans change. For complex packages, request clear, itemised vouchers and contact points so local operators can be reached directly during travel.