Some reviewers describe on-time transfers, attentive guides, and well-planned itineraries. Others report missed pickups, missing services, and ignored after-sale complaints. Communication is inconsistent: some agents reply quickly, while others are accused of going silent in a misleading way. Overall sentiment is sharply split between strong praise and serious complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Tours ran on time with friendly guides and good communication.
“Every thing was on time from the time we arrived at the airport”
Quick response and agent offered help.
“Response was quick and agent offered her help”
Company was unprofessional, deceptive, and failed to communicate during crises.
“she will cut off all communication”
Missed ferry and was left behind, then had trouble getting a refund.
“the boat had departed and i then paid 40 Euro for a ferry ticket back to Athens”
Many reviews mention on-time transfers, attentive staff, and packages tailored to their needs. Several complaints say promised services did not happen and pickups were missed. A few reviewers also describe trouble getting refunds after service failures.
Some customers point to competitive prices and good value for tours and transfers. Other reviewers describe extra costs after having to arrange their own alternative transport. Several complaints also mention mismatches between what was billed or listed as included and what was provided.
Several guests call the tours a highlight of their trip and say logistics felt stress-free when plans stayed on track. A smaller group reports last-minute issues, including hotel reservations that were not confirmed or missed ferry connections. One review describes a particularly negative in-flight interaction that is not tied to the core ground services.
Positive comments highlight professional planning, detailed itineraries, and high food standards on culinary tours. Some reviews say requested itinerary changes were ignored or changed without approval. Guide knowledge and meal quality receive frequent praise.
Many customers describe fast replies and helpful planning calls from agents. Other reviews accuse the company of weak communication during problems, deceptive behavior, and cutting off contact. Several complaints also say they were not warned about operational issues, such as long customs lines.
Feedback falls into two camps: strong satisfaction with guides and smooth logistics, and strong dissatisfaction when services break down. Positive reviews emphasize punctuality and knowledgeable staff. Negative reviews focus on promises not kept and after-sale support that stays silent or does not help.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company was unprofessional, deceptive, and failed to communicate during crises.
“she will cut off all communication”
Service was excellent and punctual; highly recommended.
“Excellent service all on time ! Highly recommended”
Company failed to communicate and repeatedly missed scheduled transfers.
“Greca never notified us that the lines for Customs were incredibly long on the weekends”
Promised services were not delivered and the company ignored complaints.
“they said all transfers were included, but they were not...”
Agent was responsive and helpful during planning call.
“He was very responsive answered all our questions”
Quick response and agent offered help.
“Response was quick and agent offered her help”
Tours ran on time with friendly guides and good communication.
“Every thing was on time from the time we arrived at the airport”
Reviewer found the staff and overall experience amazing.
“The experience and the staff is amazing!”
Team was professional with well-planned itinerary and attention to detail.
“Professional and friendly team, well planned itinerary and true attention to detail!”
Received sensational, attentive service and a tailored package.
“Sensational service.”
Service was excellent and very professional.
“Excellent and very professional service!!!”
Staff were friendly and the lamb dish was exceptionally well prepared.
“The lamb was probably the best dish I've had in a restaurant for several years.”
Service was brilliant, prices competitive, and staff clarified needs.
“Brilliant service 👏 prices competitive”
Mostly good planning, but missed pickup and initial hotel reservation issues.
“my airport pick up didn't turn up and my 1st hotel reservation was not found”
Good customer service but poor communication caused last-minute problems.
“they actually do the arrangements the week prior to the trip, resulting in unexpected surprises”
Company changed the requested itinerary and ignored specific requests.
“You do not pay attention to one’s request.”
Missed ferry and was left behind, then had trouble getting a refund.
“the boat had departed and i then paid 40 Euro for a ferry ticket back to Athens”
Food tour was a trip highlight with an excellent knowledgeable guide.
“Amazing food tour of Chania”
No post-sale assistance and the company ignored after-sale issues.
“no services after sale do not wanted to know what is going on the sale”
The company provided prompt responses.
“Prompt reaponses”
Trip was well organized with timely transfers despite some hotel issues.
“excursions and transfer on time”
All logistics were handled, resulting in a stress-free vacation.
“Highly recommend Greca for a stress free vacation”
My experience with Greca was terrible. I booked my flight in Greece last year and it was the worst trip I have ever taken. The attendant was so rude and arrogant that all I wanted to do was get off the plane. If you are wanting a cheap flight, then by all means go with this company. However, if you know what you want and how to book a flight without going over budget, I would recommend another airline company but not Greca. This is the worst company I have ever engaged in. So overall I say don't book through this company at all if you can avoid it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Greca is a travel services company that arranges guided tours and ground transportation in Greece. It sets up airport transfers, island excursions, and local sightseeing itineraries. Greca coordinates bookings with local providers, handles ferry and attraction tickets, and sends travel confirmations. Customer service teams help with trip planning and with logistics during the trip.