Reviews repeatedly point to map and navigation updates that fail. Many customers describe install errors, damaged files, or activation codes that don’t work. People also say support and refunds move slowly or don’t respond. A few comments mention pricing and internal HR issues, but those appear uncommon.
Examples from available reviews (Feb 2017 – Mar 2026).
Map update corrupted navigation and dealer said maps were unrecoverable.
“Navigation maps are corrupted from the HERE software”
They were billed after deleting account and received no support.
“I received another HERE invoice.”
Refund delayed after return; customer service provided misleading timelines.
“I have yet to receive a refund of $110.16”
Purchased 2023 map update but it lacked many existing unpaved roads.
“Maps were missing named but unpaved roads”
Customers describe repeated installation failures and returns that never get resolved. Refunds and exchanges are often said to be late or only partly completed. Several reviews say support staff disconnected or offered no practical help.
Some reviews mention high cost, but there aren’t many. One reviewer described a pricey subscription that forced downloads of regions they didn’t need. Most value complaints come from paying for products that didn’t work as expected.
Several users say navigation got worse after updates, with roads missing and addresses unreachable. One report says a vehicle shut off after an update. These issues affected everyday driving and routing.
Reviews often mention map and software updates that are outdated, corrupted, or incompatible. Multiple customers say they received old versions or activation codes that didn’t work. Some reviews also describe existing maps becoming disabled after update attempts.
Many users say their support requests got no reply, and reported map errors were not fixed. A few reviewers say they were billed after deleting an account and never received follow-up. One review alleges repeated requests for help were ignored.
Most reviews describe negative experiences tied to product failures and weak support. Ratings cluster at the low end, with only occasional neutral comments. Claims about employees appear rarely and aren’t backed up elsewhere.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
They were billed after deleting account and received no support.
“I received another HERE invoice.”
Received a four-year-old map update instead of the current version.
“product is a 2021 MAP update”
Purchased 2023 map update but it lacked many existing unpaved roads.
“Maps were missing named but unpaved roads”
After installing maps my car shut off and support was unhelpful.
“When I uploaded that new maps yesterday, my car shut off”
Reported map errors repeatedly but received no responses or corrections.
“I have flagged erroneous and potentially dangerous issues with their maps”
Navigation update failed to find addresses and performed worse than before.
“the GPS couldn't find addresses on older streets in our area.”
Refund delayed after return; customer service provided misleading timelines.
“I have yet to receive a refund of $110.16”
Paid for incompatible software and received no response after returning it.
“software for Opel Corsa sent- incompatible.”
Map update worsened routing and company only offered a 30% refund.
“they would only give me 30%.”
Map service is expensive and requires downloading unnecessary regions.
“£89 for 1 year for naps and live traffic (using my data)”
Map update corrupted navigation and dealer said maps were unrecoverable.
“Navigation maps are corrupted from the HERE software”
Repeated attempts to install mapping update failed and support provided no help.
“Five times they have tried to make the mapping update work - but it failed.”
Activation codes were invalid or incompatible and refund has not been issued.
“The activation code they gave me was invalid.”
Received a three-year-old software update and refund was obstructed.
“What I was sent was a 2019 version of the software update”
Map update failed, disabled existing maps, and customer support was poor.
“it disabled the existing version of maps in my Navigation system.”
Purchase process was confusing and a customer rep disconnected the call.
“the woman disconnected the telephone line.”
Address on maps is wrong and many help requests received no reply.
“I have sent in over 20 requests to your help page”
Former employee alleges HR disseminated partial truths and defamed staff.
“I would not trust them with any personal information”
Sales team focused on price, missed follow-ups, and provided poor service.
“Sorry, I have an emergency.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Here Here Market runs an online store that sells navigation and automotive software. It provides downloadable map updates, installers, and license keys for vehicle infotainment systems. Customers buy through an account portal, download the files, and activate the software using the supplied codes. The company also posts product pages, setup instructions, and support options for installation, licensing, and refund requests.