Reviews repeatedly point to problems with order fulfillment, returns, and items arriving damaged or expired. Several customers say support did not respond and that the website threw errors when they tried to request refunds. Some buyers were hit with steep shipping fees that undercut the deal. A few reviews mention good low-price purchases and praise individual staff members.
Examples from available reviews (Mar 2021 – Feb 2026).
Could not file refund; online form errors and no contact number.
“Each time the form errors out and there is no number to reach anyone.”
Terrible customer service, incorrect dirty pumps, and refusal to refund.
“Customer service is terrible.”
Received teazone lychee pearls quickly and at a substantial discount.
“got them fast, and for almost 50% off Amazon”
Reviewer praises someone as very hardworking and nice.
“Very hard working boy and he’s nice”
Multiple reviews describe the company refusing returns and hesitating to send replacement items. Several customers say they received refunds instead of replacement shipments. Others report having to chase updates because order fulfillment seemed unreliable.
Some buyers cite big discounts and fast delivery on certain items. Others say shipping costs were so high that the low prices stopped making sense. Value feedback ranges from discount wins to complaints centered on shipping fees.
Some comments focus on product design issues, such as a compostable bowl with a rounded base. One reviewer questioned how to sign in to the site. A few reviews mention a helpful staff member, but those notes are uncommon.
Reviews describe items arriving damaged or expired, including broken straws, crushed boba pearls, and many bottles damaged due to poor packaging. Customers also mention dirty pumps and other condition problems. A few reviewers say their orders arrived in acceptable shape, but complaints about quality are more common.
Customers report placing orders for items that turned out to be out of stock, followed by refunds with little explanation. Several reviewers say email support did not respond, the online refund form returns errors, and there is no phone option. Many comments also mention unclear inventory visibility and weak order-status updates.
Most reviews read as negative, driven by repeat complaints about shipping, communication, and product condition. A few isolated positives mention discounted buys and praise for one employee. Overall, the feedback points to uneven fulfillment and customer support.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Only two of three syrups shipped; refunded due to out-of-stock.
“I ordered 3 syrups and they only shipped 2.”
Expired, broken straws were sent and return was denied.
“STRAWS SENT WERE EXPIRED AND SNAPPING BROKEN.”
Compostable bowls are poorly designed and unusable for feeding animals.
“this bowl is rounded at the bottom (couldn't see this on pics)”
Customer service refused exchange citing an outdated no-return policy.
“Terrible customer service.”
Placed orders for out-of-stock items; inventory is poorly managed.
“Still you could place an order even they don't have in stock.”
Poor packaging caused most bottles to be damaged on arrival.
“10 of the 12 bottles were damaged due to very poor packaging.”
Reviewer says company sends bad products and refuses returns.
“this company is a scam . dont buy anything from them”
Could not file refund; online form errors and no contact number.
“Each time the form errors out and there is no number to reach anyone.”
The reviewer calls the company a joke.
“This company is a joke”
Terrible customer service, incorrect dirty pumps, and refusal to refund.
“Customer service is terrible.”
Syrups were not shipped and refund issued without explanation.
“They never sent me the syrups”
Received teazone lychee pearls quickly and at a substantial discount.
“got them fast, and for almost 50% off Amazon”
Customer service is poor; returns, shipping, and stock are problematic.
“The customer service is terrible, they don't ship in a timely fashion”
Low product prices but shipping costs make orders uneconomical.
“they want to charge me $40 for shipping!!!”
Reviewer praises someone as very hardworking and nice.
“Very hard working boy and he’s nice”
Item damaged in transit and company refused to resend replacement.
“they would only refund my money and I would have to order again”
Orders are unreliable; follow up on placed orders is necessary.
“They are not reliable, don't know if it's the shipping company or lollicup.”
Slow issue response and boba has many crumps after opening.
“Boba quality is not good.”
Orders never arrived and there was no customer service response.
“Have not received orders placed. NO customer service.”
Online orders often leak and email support does not respond.
“with online order, there is no email respond support.”
Muchas gracias. ?Como puedo iniciar sesion?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lollicup supplies bubble tea and beverage service products. Its catalog includes tapioca pearls, flavored syrups, disposable cups, lids, straws, pumps, and packaging materials. It sells through wholesale channels and an online storefront to cafés, restaurants, and individual consumers. Product pages usually list materials, pack counts, and sizes for foodservice use.