Skip to content
We Collect & Analyze Reviews

Milk Bar
Experiences & Reviews

Milk Bar is a U.S.-based bakery brand founded by pastry chef Christina Tosi. The company operates retail locations, an online store for cakes, cookies, pies and packaged desserts, and offers in-person baking classes and experiences. Consumers researching Milk Bar commonly look for information on ordering, shipping, in-store visits, and class reservations.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 25%
Latest Review 14d
Overall Rating
1.8

Our Analysis

๐ŸŽฏ

Service quality

Multiple reviews report fulfillment problems and inconsistent in-store staffing; a minority describe helpful staff who resolved issues.

Share of mentions
23%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers say purchases or experiences felt overpriced or wasted (examples include costly orders or a $160 class perceived as poor value).

Share of mentions
11%
Weak
โšก

User experience

Ordering, delivery and class experiences are often described as disappointing: late or missing shipments, unclear class scope, and missed reservations.

Share of mentions
11%
Weak
๐Ÿ”ง

Product quality

Reports are mixed: some items arrive tasting good or are successfully resent; others arrive dry, melted, or missing advertised components.

Share of mentions
11%
Mixed
๐Ÿ“ž

Communication

Frequent complaints cite non-responsive or templated replies; a few reviews note prompt follow-up, refunds, and reshipments when issues were acknowledged.

Share of mentions
20%
Weak
โญ

Overall experience

Most recent reviews describe negative overall outcomes driven by delivery, communication, or perceived poor value; some customers report satisfactory resolutions.

Share of mentions
23%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

D
Daniel Reynolds
trustpilot.com Oct 01, 2025

Shadow of its former self

In the past, I held Milk Bar in high regard as an exceptional bakery in New York City. However, my recent experience has left me with a profoundly dif...

D
Dr Pamela
trustpilot.com Oct 01, 2025

Delivery came FULLY opened

Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, to...

J
J.C. Jr.
trustpilot.com Oct 01, 2025

Order cake, pie, truffles & cookies

Order cake, truffles, pie and cookies on July 15 to be delivered on August 2 for bday. Received box on August 2 in 90 degree weather with only one lit...

S
Scott Ziegler
trustpilot.com Oct 01, 2025

I cannot say one good thing about theseโ€ฆ

I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation...

T
Tom L.
trustpilot.com Oct 01, 2025

Never arrived

Ordered a birthday cake on Tuesday to be delivered on Saturday. It was shipped Wednesday. As of Monday morning, the cake...

A
Aliyah
trustpilot.com Oct 01, 2025

Build a cake class isnโ€™t worth $160

They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inc...

H
Harlee
trustpilot.com Oct 01, 2025

Own up to mistakes and makes it right

They never sent my first box, just the label was created and went nowhere. But they owned up to it refunded the shipping cost AND then resent the cook...

H
Hellena Gomez
Collected.reviews Dec 14, 2021

6 Birthdaycake,B'Day Truffle Doen Box

When it comes to writing reviews, I usually avoid doing so, but this is one company for which I couldn't help but leave one. (Milk Bar)



This was my first order with them, and they exceeded my expectations in every way.



Their dedication to quality, speed, and value was matched by their exceptional kindness in the process of doing business.



Their level of customer service was outstanding.



They were really patient with me when I had issues with my order before it was delivered, and they answered all of my questions every time I wrote to them.



Shipping was also quite fast!



I intend to suggest this business to anyone in need of a birthday cake or other baked goodies.



Now that I'm aware of what I'm missing out on by not ordering from them on a regular basis, this will be a convenient site to purchase for gifts in the future, and possibly even for myself!

Share Your Experience

Help other customers by sharing your experience with Milk Bar. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a clear split between satisfactory individual customer service resolutions and recurring operational problems. Multiple reviewers report late, missing, or poorly packaged deliveries that damaged perishable items (for example, orders arriving in high heat with inadequate cooling). Communication lapses are frequently mentionedโ€”customers describe delayed or templated replies and unanswered calls or emails. A few reviews describe successful issue resolution (refunds, reships), but value concerns persist for higherโ€‘priced offerings like a $160 buildโ€‘aโ€‘cake class. Prospective customers should confirm shipping protections, read class descriptions carefully, document orders and photos on arrival, and consider pickup or local options when timing is critical.