Milk Bar
Experiences & Reviews
Milk Bar is a U.S.-based bakery brand founded by pastry chef Christina Tosi. The company operates retail locations, an online store for cakes, cookies, pies and packaged desserts, and offers in-person baking classes and experiences. Consumers researching Milk Bar commonly look for information on ordering, shipping, in-store visits, and class reservations.
Overview & Key Metrics
Our Analysis
Service quality
Multiple reviews report fulfillment problems and inconsistent in-store staffing; a minority describe helpful staff who resolved issues.
Value for money
Several reviewers say purchases or experiences felt overpriced or wasted (examples include costly orders or a $160 class perceived as poor value).
User experience
Ordering, delivery and class experiences are often described as disappointing: late or missing shipments, unclear class scope, and missed reservations.
Product quality
Reports are mixed: some items arrive tasting good or are successfully resent; others arrive dry, melted, or missing advertised components.
Communication
Frequent complaints cite non-responsive or templated replies; a few reviews note prompt follow-up, refunds, and reshipments when issues were acknowledged.
Overall experience
Most recent reviews describe negative overall outcomes driven by delivery, communication, or perceived poor value; some customers report satisfactory resolutions.
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Data Collection
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Featured Customer Experiences
Representative examples from 8 verified reviews (December 2021 โ October 2025).
6 Birthdaycake,B'Day Truffle Doen Box
"When it comes to writing reviews, I usually avoid doing so, but this is one company for which I couldn't help but leave one. (Milk Bar)
This was my first order with them, and they exceeded my expectations in every way.
Their dedication to quality, speed, and value was matched by their exceptional kindness in the process of doing business.
Their level of customer service was outstanding.
They were really patient with me when I had issues with my order before it was delivered, and they answered all of my questions every time I wrote to them.
Shipping was also quite fast!
I intend to suggest this business to anyone in need of a birthday cake or other baked goodies.
Now that I'm aware of what I'm missing out on by not ordering from them on a regular basis, this will be a convenient site to purchase for gifts in the future, and possibly even for myself!
"
Delivery came FULLY opened
"Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, to..."
I cannot say one good thing about theseโฆ
"I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation..."
Build a cake class isnโt worth $160
"They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inc..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (7) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Shadow of its former self
In the past, I held Milk Bar in high regard as an exceptional bakery in New York City. However, my recent experience has left me with a profoundly dif...
Delivery came FULLY opened
Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, to...
Order cake, pie, truffles & cookies
Order cake, truffles, pie and cookies on July 15 to be delivered on August 2 for bday. Received box on August 2 in 90 degree weather with only one lit...
I cannot say one good thing about theseโฆ
I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation...
Never arrived
Ordered a birthday cake on Tuesday to be delivered on Saturday. It was shipped Wednesday. As of Monday morning, the cake...
Build a cake class isnโt worth $160
They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inc...
Own up to mistakes and makes it right
They never sent my first box, just the label was created and went nowhere. But they owned up to it refunded the shipping cost AND then resent the cook...
6 Birthdaycake,B'Day Truffle Doen Box
When it comes to writing reviews, I usually avoid doing so, but this is one company for which I couldn't help but leave one. (Milk Bar)
This was my first order with them, and they exceeded my expectations in every way.
Their dedication to quality, speed, and value was matched by their exceptional kindness in the process of doing business.
Their level of customer service was outstanding.
They were really patient with me when I had issues with my order before it was delivered, and they answered all of my questions every time I wrote to them.
Shipping was also quite fast!
I intend to suggest this business to anyone in need of a birthday cake or other baked goodies.
Now that I'm aware of what I'm missing out on by not ordering from them on a regular basis, this will be a convenient site to purchase for gifts in the future, and possibly even for myself!
Conclusion
Reviews show a clear split between satisfactory individual customer service resolutions and recurring operational problems. Multiple reviewers report late, missing, or poorly packaged deliveries that damaged perishable items (for example, orders arriving in high heat with inadequate cooling). Communication lapses are frequently mentionedโcustomers describe delayed or templated replies and unanswered calls or emails. A few reviews describe successful issue resolution (refunds, reships), but value concerns persist for higherโpriced offerings like a $160 buildโaโcake class. Prospective customers should confirm shipping protections, read class descriptions carefully, document orders and photos on arrival, and consider pickup or local options when timing is critical.