6 Birthdaycake,B'Day Truffle Doen Box - When it comes to writing reviews, I usually avoid doing so, but this is one company for which I couldn't help but leave one. (Milk Bar)
This was my first order with them, and they exceeded my expectations in every way.
Their dedication to quality, speed, and value was matched by their exceptional kindness in the process of doing business.
Their level of customer service was outstanding.
They were really patient with me when I had issues with my order before it was delivered, and they answered all of my questions every time I wrote to them.
Shipping was also quite fast!
I intend to suggest this business to anyone in need of a birthday cake or other baked goodies.
Now that I'm aware of what I'm missing out on by not ordering from them on a regular basis, this will be a convenient site to purchase for gifts in the future, and possibly even for myself!
Milk Bar
Reviews & Experiences
Reviews show a clear split between satisfactory individual customer service resolutions and recurring operational problems. Multiple reviewers report late, missing, or poorly packaged deliveries that damaged perishable items (for example, orders arriving in high heat with inadequate cooling). Communication lapses are frequently mentioned—customers describe delayed or templated replies and unanswered calls or emails. A few reviews describe successful issue resolution (refunds, reships), but value concerns persist for higher‑priced offerings like a $160 build‑a‑cake class. Prospective customers should confirm shipping protections, read class descriptions carefully, document orders and photos on arrival, and consider pickup or local options when timing is critical.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2021 – Oct 2025).
Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, to...
I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation...
Build a cake class isn’t worth $160 - They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inc...
What reviewers often mention
Service quality
Multiple reviews report fulfillment problems and inconsistent in-store staffing; a minority describe helpful staff who resolved issues.
Value for money
Several reviewers say purchases or experiences felt overpriced or wasted (examples include costly orders or a $160 class perceived as poor value).
User experience
Ordering, delivery and class experiences are often described as disappointing: late or missing shipments, unclear class scope, and missed reservations.
Product quality
Reports are mixed: some items arrive tasting good or are successfully resent; others arrive dry, melted, or missing advertised components.
Communication
Frequent complaints cite non-responsive or templated replies; a few reviews note prompt follow-up, refunds, and reshipments when issues were acknowledged.
Overall experience
Most recent reviews describe negative overall outcomes driven by delivery, communication, or perceived poor value; some customers report satisfactory resolutions.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Shadow of its former self - In the past, I held Milk Bar in high regard as an exceptional bakery in New York City. However, my recent experience has left me with a profoundly dif...
Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, to...
Order cake, truffles, pie and cookies on July 15 to be delivered on August 2 for bday. Received box on August 2 in 90 degree weather with only one lit...
I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation...
Never arrived - Ordered a birthday cake on Tuesday to be delivered on Saturday. It was shipped Wednesday. As of Monday morning, the cake...
Build a cake class isn’t worth $160 - They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inc...
Own up to mistakes and makes it right - They never sent my first box, just the label was created and went nowhere. But they owned up to it refunded the shipping cost AND then resent the cook...
6 Birthdaycake,B'Day Truffle Doen Box - When it comes to writing reviews, I usually avoid doing so, but this is one company for which I couldn't help but leave one. (Milk Bar)
This was my first order with them, and they exceeded my expectations in every way.
Their dedication to quality, speed, and value was matched by their exceptional kindness in the process of doing business.
Their level of customer service was outstanding.
They were really patient with me when I had issues with my order before it was delivered, and they answered all of my questions every time I wrote to them.
Shipping was also quite fast!
I intend to suggest this business to anyone in need of a birthday cake or other baked goodies.
Now that I'm aware of what I'm missing out on by not ordering from them on a regular basis, this will be a convenient site to purchase for gifts in the future, and possibly even for myself!
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Milk Bar
Milk Bar is a U.S.-based bakery brand founded by pastry chef Christina Tosi. The company operates retail locations, an online store for cakes, cookies, pies and packaged desserts, and offers in-person baking classes and experiences. Consumers researching Milk Bar commonly look for information on ordering, shipping, in-store visits, and class reservations.