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We Collect & Analyze Reviews

Moro
Experiences & Reviews

Moro is an online home furnishings and decor retailer that sells modern furniture and decorative items through a direct-to-consumer website. Shoppers commonly interact with product listings, order fulfillment and customer support via the Moro website and standard shipping carriers. When researching Moro, consumers typically look for information about delivery timelines, return policies, product condition on arrival, and dispute or refund options.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 13%
Latest Review 12d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviewers report long delays, non-delivery and shipment problems; one earlier review noted prompt delivery and secure packing.

Share of mentions
25%
Weak
💰

Value for money

Several customers report paying substantial amounts and not receiving products or refunds, with multiple chargeback and complaint attempts.

Share of mentions
16%
Weak
⚡

User experience

A single review highlights an easy-to-navigate site, clear photos and design inspiration; other reviewers did not discuss site UX.

Share of mentions
3%
Mixed
🔧

Product quality

One reviewer praised product quality and assembly instructions; multiple others reported damaged items or missing parts on delivery.

Share of mentions
9%
Weak
📞

Communication

Many reviewers describe unresponsive or evasive customer service, bounced support emails, and repeated unanswered contacts with staff.

Share of mentions
22%
Weak
⭐

Overall experience

Most recent reviews describe negative overall experiences with unfulfilled orders and refund disputes; one older review was positive.

Share of mentions
25%
Weak

View all 8 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
CH
trustpilot.com Oct 01, 2025

I wish I searched for reviews before…

I wish I searched for reviews before placing a order with Moro.com. All of these reviews are accurate-- Moro.com is a SCAM/FRAUD! I've been waiting ov...

C
Craig Hunsaker
trustpilot.com Oct 01, 2025

Don’t Do It

Man, I sure wish I would’ve seen these reviews before ordering a $7,000.00 pendant light from the Moro.com website. My experience has been exactly the...

P
Paul Frank
trustpilot.com Oct 01, 2025

I ordered a bookshelf about a year ago

I ordered a bookshelf about a year ago. They continually said supply chain issues were delaying to product. Every few m...

D
DragonRoller
trustpilot.com Oct 01, 2025

Jose Coreas is a scammer

Jose Coreas is a scammer, makes false promises and refuses to refund. I had to file a claim with the card company. Promised a bed with delivery of Chr...

S
Swike Design
trustpilot.com Oct 01, 2025

Avoid this company.

Avoid this company. I work for a professional design company and we read and re-read return policies ahead of purchasing items from vendors. This comp...

S
Sascha Wagner
trustpilot.com Oct 01, 2025

SCAM

SCAM. Not a real company. No response to multiple emails, FB messages for weeks. Ordered a storage...

R
Rob
trustpilot.com Oct 01, 2025

Avoid Moro.com at all costs

Avoid Moro.com at all costs. Jose Coreas, the Operations Manager lied to me several times and never refunded my $4500. I ordered 3 items of furniture...

A
Aracely
Collected.reviews Feb 08, 2023

Modern Home Decor Must-Have: My Experience Shopping at Moro

I recently purchased some home decor items from Moro and was pleasantly surprised by the quality of their products. The contemporary and modern pieces they offer are unique and stylish, instantly upgrading any living space.

Their website is easy to navigate with clear descriptions and pictures that accurately represent each product. I appreciated that they provide design inspiration which helped me envision how the items would look in my own home.

My order arrived promptly and the packing was done securely to ensure no damage during transit. There were even instructions included for assembly, making it easy for someone like me who isn't handy.

Overall, I had a great experience shopping at Moro and would highly recommend it to anyone looking for high-quality modern furnishings or decor.

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Conclusion

Reviews show a contrast between at least one positive past purchase and numerous recent complaints about delivery, refunds and customer support. Multiple buyers report long or indefinite shipping delays, missing or damaged items, and difficulty obtaining refunds through Moro, leading several to file chargebacks or regulatory complaints. If you consider ordering, confirm current shipping timelines, keep documentation of communications and use payment methods with buyer protection. Verify return and refund policies in writing before purchasing, and be prepared to contact your card issuer if a timely resolution is not provided.