Reviews show a contrast between at least one positive past purchase and numerous recent complaints about delivery, refunds and customer support. Multiple buyers report long or indefinite shipping delays, missing or damaged items, and difficulty obtaining refunds through Moro, leading several to file chargebacks or regulatory complaints. If you consider ordering, confirm current shipping timelines, keep documentation of communications and use payment methods with buyer protection. Verify return and refund policies in writing before purchasing, and be prepared to contact your card issuer if a timely resolution is not provided.
Examples from available reviews (Feb 2023 – Feb 2026).
Products were high quality, website easy to use, and delivery prompt.
“pleasantly surprised by the quality of their products.”
Multiple shipping problems, damaged delivery, and no refund despite cancellation.
“never refunded my $4500.”
Customer waited over a year with no delivery or refund.
“Moro.com is a SCAM/FRAUD!”
Company violated return policy, shipped damaged item, and refused refund.
“This company has violated their 30 day return policy and will not issue a refund.”
Most reviewers report long delays, non-delivery and shipment problems; one earlier review noted prompt delivery and secure packing.
Several customers report paying substantial amounts and not receiving products or refunds, with multiple chargeback and complaint attempts.
A single review highlights an easy-to-navigate site, clear photos and design inspiration; other reviewers did not discuss site UX.
One reviewer praised product quality and assembly instructions; multiple others reported damaged items or missing parts on delivery.
Many reviewers describe unresponsive or evasive customer service, bounced support emails, and repeated unanswered contacts with staff.
Most recent reviews describe negative overall experiences with unfulfilled orders and refund disputes; one older review was positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer waited over a year with no delivery or refund.
“Moro.com is a SCAM/FRAUD!”
Buyer received assurances but then received no response or refund.
“Now the Customer Service link on the website sends a bounce-back email.”
Ordered a bookshelf a year ago and received repeated delays and excuses.
“Enough is enough...stay away from this SCAM company.”
Reviewer alleges Jose Coreas lied and refused to issue a refund.
“Jose Coreas is a scammer, makes false promises and refuses to refund.”
Company violated return policy, shipped damaged item, and refused refund.
“This company has violated their 30 day return policy and will not issue a refund.”
No responses to inquiries and no shipping updates for ordered cabinet.
“SCAM. Not a real company.”
Multiple shipping problems, damaged delivery, and no refund despite cancellation.
“never refunded my $4500.”
I recently purchased some home decor items from Moro and was pleasantly surprised by the quality of their products. The contemporary and modern pieces they offer are unique and stylish, instantly upgrading any living space.
Their website is easy to navigate with clear descriptions and pictures that accurately represent each product. I appreciated that they provide design inspiration which helped me envision how the items would look in my own home.
My order arrived promptly and the packing was done securely to ensure no damage during transit. There were even instructions included for assembly, making it easy for someone like me who isn't handy.
Overall, I had a great experience shopping at Moro and would highly recommend it to anyone looking for high-quality modern furnishings or decor.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Moro is an online home furnishings and decor retailer that sells modern furniture and decorative items through a direct-to-consumer website. Shoppers commonly interact with product listings, order fulfillment and customer support via the Moro website and standard shipping carriers. When researching Moro, consumers typically look for information about delivery timelines, return policies, product condition on arrival, and dispute or refund options.