Several customers describe long waits, missing deliveries, and refunds that were refused. Multiple reviewers call the company a "scam" and name specific individuals when describing payments that were never resolved. One reviewer reports good product quality and fast delivery. Overall feedback splits between repeated service problems and a single positive product experience.
Examples from available reviews (Feb 2023 – Mar 2026).
Customer waited over a year with no delivery or refund.
“Moro.com is a SCAM/FRAUD!”
Multiple shipping problems, damaged delivery, and no refund despite cancellation.
“never refunded my $4500.”
Buyer received assurances but then received no response or refund.
“Now the Customer Service link on the website sends a bounce-back email.”
Products were high quality, website easy to use, and delivery prompt.
“pleasantly surprised by the quality of their products.”
Service complaints show up repeatedly. Reviewers describe orders left unfinished for long periods, ongoing delays, and orders cancelled without refunds. One reviewer says a high-value payment was never returned.
Value takes a hit when refunds don’t come through and deliveries don’t arrive. Several reviewers say they paid for items that never showed up or were returned without reimbursement. One review praises product quality and on-time delivery, but that positive note stands alone.
After purchase, users describe a poor experience, with few updates and support that doesn’t respond. One reviewer says the customer service link led to a bounce-back email. Separately, one reviewer found the website easy to use; that usability feedback is a lone positive.
Some reviews mention product issues, including damaged deliveries. Most negative comments focus on service rather than the products themselves. One higher-rated review directly praises product quality and fast delivery.
Communication problems come up often. Reviewers describe messages going unanswered, support emails bouncing back, and claims that staff made false promises about refunds. These breakdowns appear across several negative reviews.
The reviews paint a split picture. Several low-rated posts describe orders and refund disputes that stayed unresolved, while one higher-rated review describes a smooth purchase. Unresolved service problems drive most of the overall tone.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer waited over a year with no delivery or refund.
“Moro.com is a SCAM/FRAUD!”
Buyer received assurances but then received no response or refund.
“Now the Customer Service link on the website sends a bounce-back email.”
Ordered a bookshelf a year ago and received repeated delays and excuses.
“Enough is enough...stay away from this SCAM company.”
Reviewer alleges Jose Coreas lied and refused to issue a refund.
“Jose Coreas is a scammer, makes false promises and refuses to refund.”
Company violated return policy, shipped damaged item, and refused refund.
“This company has violated their 30 day return policy and will not issue a refund.”
No responses to inquiries and no shipping updates for ordered cabinet.
“SCAM. Not a real company.”
Multiple shipping problems, damaged delivery, and no refund despite cancellation.
“never refunded my $4500.”
I recently purchased some home decor items from Moro and was pleasantly surprised by the quality of their products. The contemporary and modern pieces they offer are unique and stylish, instantly upgrading any living space.
Their website is easy to navigate with clear descriptions and pictures that accurately represent each product. I appreciated that they provide design inspiration which helped me envision how the items would look in my own home.
My order arrived promptly and the packing was done securely to ensure no damage during transit. There were even instructions included for assembly, making it easy for someone like me who isn't handy.
Overall, I had a great experience shopping at Moro and would highly recommend it to anyone looking for high-quality modern furnishings or decor.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Moro runs an online shop that lists consumer products and takes electronic orders. Customers can browse items, place orders, and pay on the website. Moro ships purchases to customer addresses and manages returns and exchanges through its online systems. The company offers online contact options for questions and order help. Business directories and the company website list corporate and contact details.