Modern Home Decor Must-Have: My Experience Shopping at Moro - I recently purchased some home decor items from Moro and was pleasantly surprised by the quality of their products. The contemporary and modern pieces they offer are unique and stylish, instantly upgrading any living space. Their website is easy to navigate with clear descriptions and pictures that accurately represent each product. I appreciated that they provide design inspiration which helped me envision how the items would look in my own home. My order arrived promptly and the packing was done securely to ensure no damage during transit. There were even instructions included for assembly, making it easy for someone like me who isn't handy. Overall, I had a great experience shopping at Moro and would highly recommend it to anyone looking for high-quality modern furnishings or decor.
Moro
Reviews & Experiences
Reviews show a contrast between at least one positive past purchase and numerous recent complaints about delivery, refunds and customer support. Multiple buyers report long or indefinite shipping delays, missing or damaged items, and difficulty obtaining refunds through Moro, leading several to file chargebacks or regulatory complaints. If you consider ordering, confirm current shipping timelines, keep documentation of communications and use payment methods with buyer protection. Verify return and refund policies in writing before purchasing, and be prepared to contact your card issuer if a timely resolution is not provided.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Feb 2023 – Oct 2025).
Avoid Moro.com at all costs. Jose Coreas, the Operations Manager lied to me several times and never refunded my $4500. I ordered 3 items of furniture...
I wish I searched for reviews before placing a order with Moro.com. All of these reviews are accurate-- Moro.com is a SCAM/FRAUD! I've been waiting ov...
Avoid this company. I work for a professional design company and we read and re-read return policies ahead of purchasing items from vendors. This comp...
What reviewers often mention
Service quality
Most reviewers report long delays, non-delivery and shipment problems; one earlier review noted prompt delivery and secure packing.
Value for money
Several customers report paying substantial amounts and not receiving products or refunds, with multiple chargeback and complaint attempts.
User experience
A single review highlights an easy-to-navigate site, clear photos and design inspiration; other reviewers did not discuss site UX.
Product quality
One reviewer praised product quality and assembly instructions; multiple others reported damaged items or missing parts on delivery.
Communication
Many reviewers describe unresponsive or evasive customer service, bounced support emails, and repeated unanswered contacts with staff.
Overall experience
Most recent reviews describe negative overall experiences with unfulfilled orders and refund disputes; one older review was positive.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
I wish I searched for reviews before placing a order with Moro.com. All of these reviews are accurate-- Moro.com is a SCAM/FRAUD! I've been waiting ov...
Don’t Do It - Man, I sure wish I would’ve seen these reviews before ordering a $7,000.00 pendant light from the Moro.com website. My experience has been exactly the...
I ordered a bookshelf about a year ago. They continually said supply chain issues were delaying to product. Every few m...
Jose Coreas is a scammer, makes false promises and refuses to refund. I had to file a claim with the card company. Promised a bed with delivery of Chr...
Avoid this company. I work for a professional design company and we read and re-read return policies ahead of purchasing items from vendors. This comp...
SCAM - SCAM. Not a real company. No response to multiple emails, FB messages for weeks. Ordered a storage...
Avoid Moro.com at all costs. Jose Coreas, the Operations Manager lied to me several times and never refunded my $4500. I ordered 3 items of furniture...
Modern Home Decor Must-Have: My Experience Shopping at Moro - I recently purchased some home decor items from Moro and was pleasantly surprised by the quality of their products. The contemporary and modern pieces they offer are unique and stylish, instantly upgrading any living space.
Their website is easy to navigate with clear descriptions and pictures that accurately represent each product. I appreciated that they provide design inspiration which helped me envision how the items would look in my own home.
My order arrived promptly and the packing was done securely to ensure no damage during transit. There were even instructions included for assembly, making it easy for someone like me who isn't handy.
Overall, I had a great experience shopping at Moro and would highly recommend it to anyone looking for high-quality modern furnishings or decor.
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Moro
Moro is an online home furnishings and decor retailer that sells modern furniture and decorative items through a direct-to-consumer website. Shoppers commonly interact with product listings, order fulfillment and customer support via the Moro website and standard shipping carriers. When researching Moro, consumers typically look for information about delivery timelines, return policies, product condition on arrival, and dispute or refund options.