Many customers praise fresh, well-packed exotic fruit and quick delivery. Several describe a fun unboxing and say they’ve ordered again. Another group reports rotten or overripe fruit, missed shipments, and little or no follow-up from support. Overall, reviews split between smooth deliveries and serious fulfillment breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
Delivered excellent, ripe fruit that was well packaged and timely.
“delivered excellent quality, ripe fruit that was well packaged and timely.”
Bananas and avocados arrived quickly in perfect condition; delightful unboxing.
“Opening it was like opening a Christmas present from a best friend...thank you, TFB...”
Weeks passed with no delivery and no active communication.
“still no delivery or active communication”
Box arrived with overripe, rotten and crushed fruit; requested a refund.
“all the fruit was overripe.”
Many reviewers point to fast shipping and protective packaging for delicate fruit. A sizable cluster reports missing deliveries, delayed orders, and refund requests that never get resolved. Together, these accounts highlight uneven follow-through on orders.
Many customers say the price feels fair for specialty tropical fruit and generous portions. A smaller set questions the value after fruit arrives damaged or rotten and they don’t receive a replacement or refund.
Several buyers describe the unboxing as memorable and gift-like, and they praise the flavor and novelty. Some ran into checkout issues, were redirected to offsite payment, or felt ignored after buying.
Most reviews praise ripe, flavorful fruit that arrives intact and ready to eat. A contrasting group reports overripe, moldy, or bad-smelling items, along with boxes that arrive crushed or wet. Both strong and poor quality experiences show up across multiple orders.
Several reviewers describe customer service as responsive, including fixing shipping mistakes at no extra cost. Others report messages that go unanswered, replacement requests that don’t get a reply, and communication that stops suddenly.
Experiences split sharply between dependable repeat orders and one-off severe failures. The difference most often comes down to fulfillment and after-sale support, not one single feature of the product.
For each review, the core experience based on original source reviews.
Sources: Reviews (18) · bbb.org (10) · Trustpilot (4) · Reviews (1) · Quotes shortened · As of: March 2026
Loved the box; everything was well packaged and delicious.
“LOVED our box!”
Large dragonfruits sold by weight and shipped easily.
“Very easy to have shipped to your door.”
Delivered excellent, ripe fruit that was well packaged and timely.
“delivered excellent quality, ripe fruit that was well packaged and timely.”
The fruit was delicious and of excellent quality; will order again.
“The fruit was delicious and excellent quality.”
Sapodilla arrived well packed and ripened into delicious fruit.
“Well wrapped and packed. Fruit arrived In perfect condition.”
Uchuvas and Tomate de arbol arrived nicely packaged; uchuvas were very sweet.
“The uchuvas are very sweet.”
Chocolatier package arrived timely and the quality was wonderful.
“This arrived very timely and the quality was wonderful.”
Pink Pineapple was delicious and less acidic than yellow pineapple.
“Pink Pineapple is delicious.”
Avocados arrived and tasted very good.
“The Avocados were very good.”
The fruit was delicious and the reviewer looks forward to ordering again.
“The fruit is delicious!!!! Looking forward to my next order!!”
Bananas and avocados arrived quickly in perfect condition; delightful unboxing.
“Opening it was like opening a Christmas present from a best friend...thank you, TFB...”
Cherimoyas arrived in perfect shape and brought emotional joy.
“they were delicious and in perfect shape.”
I bought chirimoyas and they were excellent.
“I BOUGHT CHIRIMOYAS. They were excellent”
Order arrived quickly and well packed with protection for delicate fruit.
“The order came very fast, was well packed with plenty of protection for the delicate fruit.”
Soursop and pink pineapple arrived well packaged; pink pineapple was amazing.
“However, the pink pineapple was amazing!”
Pink pineapple tasted unique and the box was a delightful gift.
“Whoever discovered the Pink Pineapple is a genius!”
Company corrected mis-shipped holiday order and resent it free.
“sent the basket to the correct person at no charge.”
Tropical avocados were loved and prompted parents to reorder another box.
“they loved them so much they bought another box!”
Weeks passed with no delivery and no active communication.
“still no delivery or active communication”
First box arrived moldy and second box never shipped; replacements never sent.
“Box 1: MOLDY. Box 2: NEVER SHIPPED.”
Frequent customer impressed with product quality; family was happy.
“very impressed with the quality of their products.”
Box arrived with overripe, rotten and crushed fruit; requested a refund.
“all the fruit was overripe.”
Ordered mangosteens a month ago and received neither product nor refund.
“still no fruits or refund.”
Large lychee order arrived smelly, small, chemically tainted and rotten.
“awful chemical smell inside the box.”
Checkout failed and seller redirected payment offsite, then ghosted.
“Then completely ghosted me.”
Products were very fresh and customer service was responsive.
“Products are very fresh and customer service team is extremely responsive.”
Two-day order never tracked and an unexpected refund was issued.
“Unknowingly they send me a Refund”
Order arrived rotten and smashed; company stopped responding about refund.
“rotten and smashed fruit to the point that the box was wet”
Several items arrived rotted or goopy and the company didn't respond.
“The quenepas were disgusting! Goopy and slimy”
Rotten cacao, replacement promised but company stopped acknowledging replies.
“not acknowledging that I responded.”
Ataulfo mangoes tasted extremely sour and were brown inside.
“Extremely sour like lemons, brownish inside.”
Box arrived soaked with damaged breadfruit and no company response.
“Box was wet and about to fall apart.”
It has been two years since I discovered Tropical Fruit Box and I have continued to enjoy the sweetness of their tropical mango box and customized tropical fruit box. All their fruits are fresh and tasty. I have not had problems with their customer services, prices, ordering or delivery. In any case I have received services that exceeded my expectations on several occasions. They have an amazing team to help you out and ensure you get what you need. Am a very happy customer. Looking forward to receiving my tropical avocado box for my mum’s birthday. I'm sure she will love it too.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tropical Fruit Box is an online retailer selling curated boxes of fresh tropical fruit. It offers one-time purchases, gift baskets, and recurring subscriptions through its website. The company sources fruit from growers in tropical regions and ships it as a perishable product. Orders include carrier tracking and delivery options. Customers can reach support by email and phone for questions about orders and shipping.