Reviews for Tropical Fruit Box show a clear split in customer experience. One long-term reviewer praises fresh, tasty fruit, reliable ordering, and helpful staff. Two recent reviewers report serious problems: one received an overripe, crushed, and inedible box and pursued a $119–$120 refund, and another reports never receiving the ordered fruits nor a refund. Consumers should weigh both positive reports of freshness and repeat purchases against reports of damaged or missing orders and slower refund handling when deciding to buy. Check current delivery, packing, and refund policies and consider ordering a smaller or test box first to assess consistent quality.
Examples from available reviews (Dec 2021 – Feb 2026).
Fruits are fresh and tasty and service exceeded expectations.
“All their fruits are fresh and tasty.”
Box arrived with overripe, rotten and crushed fruit; requested a refund.
“all the fruit was overripe.”
Ordered mangosteens a month ago and received neither product nor refund.
“still no fruits or refund.”
Mixed delivery and service outcomes: one reviewer reports prompt, helpful service; two report missing orders, slow refunds, or damaged shipments.
Customers disagree on value: one reviewer says prices were fine; another paid $119–$120 and judged the fruit unacceptable and sought a full refund.
Ordering and customization experiences vary: some report easy ordering and on-time delivery; others received crushed, overripe, or never-delivered boxes.
Product quality is inconsistent across reviews: reports range from fresh, tasty mangoes to overripe, bruised, rotten, or inedible fruit.
Communication reports are split: one reviewer praises an "amazing team," while others describe AI buffering, prolonged back-and-forth, and delayed refunds.
Overall experiences are mixed: a long-term satisfied customer contrasts with reviewers who received poor-quality boxes or no delivery and unresolved refunds.
For each review, the core experience based on original source reviews.
Sources: Reviews (18) · bbb.org (10) · Trustpilot (4) · Reviews (1) · Quotes shortened · As of: February 2026
Loved the box; everything was well packaged and delicious.
“LOVED our box!”
Large dragonfruits sold by weight and shipped easily.
“Very easy to have shipped to your door.”
Delivered excellent, ripe fruit that was well packaged and timely.
“delivered excellent quality, ripe fruit that was well packaged and timely.”
The fruit was delicious and of excellent quality; will order again.
“The fruit was delicious and excellent quality.”
Sapodilla arrived well packed and ripened into delicious fruit.
“Well wrapped and packed. Fruit arrived In perfect condition.”
Uchuvas and Tomate de arbol arrived nicely packaged; uchuvas were very sweet.
“The uchuvas are very sweet.”
Chocolatier package arrived timely and the quality was wonderful.
“This arrived very timely and the quality was wonderful.”
Pink Pineapple was delicious and less acidic than yellow pineapple.
“Pink Pineapple is delicious.”
Avocados arrived and tasted very good.
“The Avocados were very good.”
The fruit was delicious and the reviewer looks forward to ordering again.
“The fruit is delicious!!!! Looking forward to my next order!!”
Bananas and avocados arrived quickly in perfect condition; delightful unboxing.
“Opening it was like opening a Christmas present from a best friend...thank you, TFB...”
Cherimoyas arrived in perfect shape and brought emotional joy.
“they were delicious and in perfect shape.”
I bought chirimoyas and they were excellent.
“I BOUGHT CHIRIMOYAS. They were excellent”
Order arrived quickly and well packed with protection for delicate fruit.
“The order came very fast, was well packed with plenty of protection for the delicate fruit.”
Soursop and pink pineapple arrived well packaged; pink pineapple was amazing.
“However, the pink pineapple was amazing!”
Pink pineapple tasted unique and the box was a delightful gift.
“Whoever discovered the Pink Pineapple is a genius!”
Company corrected mis-shipped holiday order and resent it free.
“sent the basket to the correct person at no charge.”
Tropical avocados were loved and prompted parents to reorder another box.
“they loved them so much they bought another box!”
Weeks passed with no delivery and no active communication.
“still no delivery or active communication”
First box arrived moldy and second box never shipped; replacements never sent.
“Box 1: MOLDY. Box 2: NEVER SHIPPED.”
Frequent customer impressed with product quality; family was happy.
“very impressed with the quality of their products.”
Box arrived with overripe, rotten and crushed fruit; requested a refund.
“all the fruit was overripe.”
Ordered mangosteens a month ago and received neither product nor refund.
“still no fruits or refund.”
Large lychee order arrived smelly, small, chemically tainted and rotten.
“awful chemical smell inside the box.”
Checkout failed and seller redirected payment offsite, then ghosted.
“Then completely ghosted me.”
Products were very fresh and customer service was responsive.
“Products are very fresh and customer service team is extremely responsive.”
Two-day order never tracked and an unexpected refund was issued.
“Unknowingly they send me a Refund”
Order arrived rotten and smashed; company stopped responding about refund.
“rotten and smashed fruit to the point that the box was wet”
Several items arrived rotted or goopy and the company didn't respond.
“The quenepas were disgusting! Goopy and slimy”
Rotten cacao, replacement promised but company stopped acknowledging replies.
“not acknowledging that I responded.”
Ataulfo mangoes tasted extremely sour and were brown inside.
“Extremely sour like lemons, brownish inside.”
Box arrived soaked with damaged breadfruit and no company response.
“Box was wet and about to fall apart.”
It has been two years since I discovered Tropical Fruit Box and I have continued to enjoy the sweetness of their tropical mango box and customized tropical fruit box. All their fruits are fresh and tasty. I have not had problems with their customer services, prices, ordering or delivery. In any case I have received services that exceeded my expectations on several occasions. They have an amazing team to help you out and ensure you get what you need. Am a very happy customer. Looking forward to receiving my tropical avocado box for my mum’s birthday. I'm sure she will love it too.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tropical Fruit Box is an online retailer that sells curated boxes of tropical and exotic fruits, including options to build/customize a box. The business ships perishable produce intended for direct consumer delivery; customers typically evaluate freshness, packing, delivery, and refund handling when reading reviews. When researching this seller, prospective buyers often look for information about fruit quality, delivery reliability, and customer service responsiveness.