True Leaf Market
Experiences & Reviews
True Leaf Market is an online seed and sprouting supplies retailer that offers seeds, sprouting equipment, and related growing products for home gardeners and microgreen growers. The site lists both heirloom and hybrid varieties and includes product filters and informational pages about seed handling and sowing. Consumers researching True Leaf Market often look for information on seed germination, shipping, customer support, and product selection.
Overview & Key Metrics
Our Analysis
Service quality
Service reports are mixed but lean negative: multiple reviewers report missing or delayed orders and rude or unhelpful support, while a few note fast, accurate shipping.
Value for money
Perceptions of value vary: some reviewers call pricing reasonable, while others report problems applying coupons or unexpected shipping charges.
User experience
Few reviewers comment on site usability; some praise the Heirloom filter and call the site legitimate, while checkout/coupon issues are reported elsewhere.
Product quality
Seed performance is inconsistent in reviews: several microgreen growers report poor germination, while multiple customers report strong sprouting and a large selection.
Communication
Communication is frequently criticized: reviewers describe rude or non-responsive support in several cases, though at least one report notes an issue was resolved.
Overall experience
Overall impressions are mixed: a number of negative experiences around seeds and support contrast with recurring reports of fast shipping and reliable orders.
Our Independent Methodology
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Data Collection
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Featured Customer Experiences
Representative examples from 7 verified reviews (December 2021 โ October 2025).
Cabbage and carrot seeds
"My experience with True Leaf Market was very unsatisfactory. The product I purchased was supposed to be of great quality and it turned out to be very poor. I understand that 100% germination rate is not guaranteed for seeds but this failed terribly. Only 10% did. When I contacted the customer care support system, they were rude and unhelpful. All they could say is that the climate of where I stayed was unfavorable or I did not know how to handle the seeds. To me this was very poor service because I have been farming for over ten years and have never had such experience. I hope that future customers will not have the same encounters."
HORRIBLE SERVICE!!
"HORRIBLE SERVICE!!! I was sent a coupon 15 percent off. However when I attempted to get free shipping - I was ordering around 90 dollars - I was still..."
My Favorite Seed Company
"I have been ordering from this company for the last 5 years now. If you want Heirloom seeds, you must be careful when selecting your seeds as they sel..."
I am very happy with the sprouting ofโฆ
"I am very happy with the sprouting of the seeds I boug..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (6) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
HORRIBLE SERVICE!!
HORRIBLE SERVICE!!! I was sent a coupon 15 percent off. However when I attempted to get free shipping - I was ordering around 90 dollars - I was still...
STAY AWAY FROM TRUELEAF !!! THEY KNOW THERE IS A PROBLEM!!! MAKE THEM FIX IT
I am a microgreen grower. I have giant amounts of seeds not germinating. I called Trueleaf and this is what they said. " We have a lot of people havin...
My Favorite Seed Company
I have been ordering from this company for the last 5 years now. If you want Heirloom seeds, you must be careful when selecting your seeds as they sel...
I am very happy with the sprouting ofโฆ
I am very happy with the sprouting of the seeds I boug...
I ordered a bunch of stuff and it neverโฆ
I ordered a bunch of stuff and it never...
I have made several orders
I have made several orders. They have...
Cabbage and carrot seeds
My experience with True Leaf Market was very unsatisfactory. The product I purchased was supposed to be of great quality and it turned out to be very poor. I understand that 100% germination rate is not guaranteed for seeds but this failed terribly. Only 10% did. When I contacted the customer care support system, they were rude and unhelpful. All they could say is that the climate of where I stayed was unfavorable or I did not know how to handle the seeds. To me this was very poor service because I have been farming for over ten years and have never had such experience. I hope that future customers will not have the same encounters.
Conclusion
Reviewers show a mix of experiences with True Leaf Market. Several customers report fast shipping, large selection, and satisfactory seed sprouting, while other reviewersโnotably some microgreen growersโreport poor germination and unresolved issues. Multiple complaints reference customer service tone and responses, and a few describe problems applying coupons or missing deliveries. If you shop here, consider testing a small packet first, verify coupon and shipping terms at checkout, and retain order/tracking details when contacting support.