Reviewers frequently praise Vivino’s app features and competitive pricing, and many cite fast, safe deliveries. However, multiple reviews report delivery failures, wrong items or vintages, and unresolved billing or tracking issues. Communication receives mixed feedback: some users report helpful, responsive support while others report unanswered messages and no live contact. Consumers should double-check shipping addresses, monitor tracking closely, and document order details when contacting support. For buyers prioritizing price and discovery, Vivino often delivers value; those prioritizing guaranteed delivery and quick dispute resolution should consider verifying seller and tracking practices before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
App is easy to use and helps organize my wine collection.
“I'm a huge fan of this app!”
Good prices, great wine, and reliable delivery.
“Great price.greatwine. Great delivery”
Customer received wrong vintage and received no response to complaint.
“I ordered a 2019 wine and I received a 2021 wine. I am not happy. I sent an email into the company with my complaint and have not received response yet.”
Address update failed over the weekend and order was sent to wrong address.
“I ordered wine with the wrong delivery address during the weekend. I updated the address on Sunday according to the chat instructions as there is no phone number or perso...”
Many reviewers report timely shipping and prompt handling, but a notable share report misdeliveries, billing errors, or incorrect items.
Several reviewers mention competitive pricing, promo discounts and good quality-for-price, though this theme appears in a small sample.
Users praise simple search, filters and cellar features; a subset report navigation difficulties and weekend update or address-update issues.
Many buyers report receiving good wines as expected; a few reports describe wrong vintages or wrong items being delivered.
Some users note responsive, accommodating support, but a larger share report unanswered emails, no live contact, and failed follow-ups.
Overall impressions vary: repeat buyers report satisfaction and quick deliveries, while others report unresolved orders, tracking problems, or billing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I'm a huge fan of this app! It was suggested to me by my friend while shopping for wine. I downloaded it to my phone right away and I've been using it for about two years now. I use it every time to check a wine to see what other users think of it before I purchase it. It has been so helpful i in getting my wine collection organized.
The format of the app is very simple, you select or search for a wine and it will show you what other users have said about the wine. I love that you can filter wine based on your preferred grape varieties or price range. I always use the filter for price because with all these wines in my cellar it would never end if I had to manually search for them individually. Thanks to Vivino I have a lovely collection of wines at my fingertips in no time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivino is a wine discovery app and online marketplace that combines mobile label scanning with user ratings, tasting notes and wine listings. The platform lets consumers compare wines, track personal cellars, and access merchant offers. People researching Vivino reviews commonly evaluate its app usability, pricing and discounts, delivery reliability, and customer support responsiveness.