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We Collect & Analyze Reviews

Your Super
Experiences & Reviews

Your Super is a direct-to-consumer brand that sells packaged superfood powders and blends, typically through its website and subscription plans. Consumers commonly buy single orders or recurring shipments intended for adding to smoothies or meals. When researching Your Super, shoppers often look for information about shipping, subscriptions, customer service, and product testing.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 14d
Overall Rating
1.1

Our Analysis

🎯

Service quality

Reviews mainly describe unfulfilled orders, delayed shipments and failures on refunds or order handling, indicating repeated service breakdowns.

Share of mentions
21%
Weak
💰

Value for money

Multiple reviewers report being charged for items they never received or for subscriptions they thought were canceled, raising concerns about payment reliability.

Share of mentions
17%
Weak
⚡

User experience

Customers report problems with subscription controls, missed cancellation windows and site order-status issues that led to unexpected charges.

Share of mentions
10%
Mixed
🔧

Product quality

At least one reviewer expressed safety and transparency concerns about lab testing for ingredients and returned products as a result.

Share of mentions
3%
Mixed
📞

Communication

Many reviews state emails and phone calls went unanswered or only received automated replies, limiting post-purchase problem resolution.

Share of mentions
24%
Weak
⭐

Overall experience

Overall reports are negative: repeated unresolved orders or charges and canceled subscriptions due to lack of follow-up or support.

Share of mentions
24%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Collected.reviews (14) · Trustpilot (7) · Quotes shortened · As of: October 2025

N
Nic Nik
trustpilot.com Oct 01, 2025

Your Super Is Now Super Bad

I’ve been ordering from Your Super for years. I actually really love some of their products. But the last couple of months have been incredibly frustr...

M
Maria
trustpilot.com Oct 01, 2025

Criminal

Ordered some powder 6 weeks ago. £30 paid, nothing delivered and I've had no...

N
NotSuper
trustpilot.com Oct 01, 2025

YourSuper is no longer trustworthy

Your Super continues to promote products but has stopped answering customer service emails and not accepting phone calls. I ordered on 8/11/24 and sti...

F
Felipe
trustpilot.com Oct 01, 2025

Stay away

Took my money for an order sent email saying that I would be advised once shipped, no...

C
Cynthia C.
trustpilot.com Oct 01, 2025

Unethical behavior and poor customer service

They charged my card for a subscription even though I thought I canceled it. They never sent a product order reminder, they never sent a product confi...

G
Gray Atkinson-Adams
trustpilot.com Oct 01, 2025

Possibly good intentions, but dangerous lack of transparency

I think this company probably has good intentions, and is doing something good in the world with their business model. But the problem is that they re...

G
Gn Alicia
trustpilot.com Oct 01, 2025

Customer service is terrible

Their customer service is terrible. Never answer the phone or emails. Simply ignore customers after...

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Collected.reviews Jun 17, 2025

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Collected.reviews Feb 18, 2025

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Collected.reviews Jan 09, 2025

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Collected.reviews Jul 31, 2023

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Collected.reviews Oct 07, 2022

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Collected.reviews Jun 26, 2022

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Collected.reviews Jun 08, 2022

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Collected.reviews Jun 01, 2022

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Collected.reviews Apr 28, 2022

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Collected.reviews Apr 23, 2022

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Collected.reviews Apr 18, 2022

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💌 You have unread messages (4) from Brandi! Read now: http://inx.lv/ww5J?h=61a2f622c2fff9e5c5c1e39e5d0e90c0- 💌
Collected.reviews Mar 29, 2022

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Conclusion

The reviewed feedback shows recurring problems with order fulfillment, billing for undelivered items, and limited customer responses. Several customers report being charged for subscriptions or single orders without receiving products or clear refunds. One reviewer raised product testing and safety transparency concerns and returned items. If you consider ordering, verify subscription settings, monitor bank statements, and check recent customer reports or official company responses before purchasing.