Your Super
Experiences & Reviews
Your Super is a direct-to-consumer brand that sells packaged superfood powders and blends, typically through its website and subscription plans. Consumers commonly buy single orders or recurring shipments intended for adding to smoothies or meals. When researching Your Super, shoppers often look for information about shipping, subscriptions, customer service, and product testing.
Overview & Key Metrics
Our Analysis
Service quality
Reviews mainly describe unfulfilled orders, delayed shipments and failures on refunds or order handling, indicating repeated service breakdowns.
Value for money
Multiple reviewers report being charged for items they never received or for subscriptions they thought were canceled, raising concerns about payment reliability.
User experience
Customers report problems with subscription controls, missed cancellation windows and site order-status issues that led to unexpected charges.
Product quality
At least one reviewer expressed safety and transparency concerns about lab testing for ingredients and returned products as a result.
Communication
Many reviews state emails and phone calls went unanswered or only received automated replies, limiting post-purchase problem resolution.
Overall experience
Overall reports are negative: repeated unresolved orders or charges and canceled subscriptions due to lack of follow-up or support.
Our Independent Methodology
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (February 2022 – October 2025).
Your Super Is Now Super Bad
"I’ve been ordering from Your Super for years. I actually really love some of their products. But the last couple of months have been incredibly frustr..."
Criminal
"Ordered some powder 6 weeks ago. £30 paid, nothing delivered and I've had no..."
Possibly good intentions, but dangerous lack of transparency
"I think this company probably has good intentions, and is doing something good in the world with their business model. But the problem is that they re..."
Customer service is terrible
"Their customer service is terrible. Never answer the phone or emails. Simply ignore customers after..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Collected.reviews (14) · Trustpilot (7) · Quotes shortened · As of: October 2025
Your Super Is Now Super Bad
I’ve been ordering from Your Super for years. I actually really love some of their products. But the last couple of months have been incredibly frustr...
Criminal
Ordered some powder 6 weeks ago. £30 paid, nothing delivered and I've had no...
YourSuper is no longer trustworthy
Your Super continues to promote products but has stopped answering customer service emails and not accepting phone calls. I ordered on 8/11/24 and sti...
Stay away
Took my money for an order sent email saying that I would be advised once shipped, no...
Unethical behavior and poor customer service
They charged my card for a subscription even though I thought I canceled it. They never sent a product order reminder, they never sent a product confi...
Possibly good intentions, but dangerous lack of transparency
I think this company probably has good intentions, and is doing something good in the world with their business model. But the problem is that they re...
Customer service is terrible
Their customer service is terrible. Never answer the phone or emails. Simply ignore customers after...
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Conclusion
The reviewed feedback shows recurring problems with order fulfillment, billing for undelivered items, and limited customer responses. Several customers report being charged for subscriptions or single orders without receiving products or clear refunds. One reviewer raised product testing and safety transparency concerns and returned items. If you consider ordering, verify subscription settings, monitor bank statements, and check recent customer reports or official company responses before purchasing.