Reviews Analyzed
21
We Collect & Analyze Reviews
Curacao
Experiences & Reviews
Curacao is a US-based retail chain selling electronics, appliances, furniture and related goods through physical stores and an online platform. The company commonly offers in-store pickup, financing options (store credit/financing) and price-match policies. Curacao has a significant presence in Hispanic/Latino communities in the Western and Southwestern United States and markets inventory, credit products, and service support to local shoppers.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
29d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers report long waits, unhelpful or rude staff and unresolved service problems when issues arise at stores or via support.
Share of mentions
Weak
25%
💰
Value for money
Multiple complaints concern refunds, disputed credit outcomes, price changes and failures to honor advertised price-beat or warranty purchases.
Share of mentions
Weak
11%
⚡
User experience
In-store experiences vary: some customers praise helpful local staff and quick returns, while others report disorganization and long waits.
Share of mentions
Mixed
13%
🔧
Product quality
Several reviews describe defective items and problems using purchased warranties or getting replacements, with a few positive notes on selection.
Share of mentions
Weak
6%
📞
Communication
Frequent criticisms focus on unresponsiveness: unanswered calls, emails and lack of coordination on shipping, claims and third‑party refunds.
Share of mentions
Weak
15%
⭐
Overall experience
Overall reviewer sentiment skews negative: many report unresolved orders, refund and credit disputes, though some local stores receive praise.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Samsung tv 65 inches
"I purchased a 65 inch Samsung tv and surround sound system. I was setting up wifi on the tv and it crashed. I called customer service and they sent someone to fix the problem. After the service call, I was still having problems with the surround sound cutting out intermittently. I called them back for help and they told me that they would replace the surround sound speaker. It was a nightmare from day one up to now they haven't done so. I been dealing with the company for three months and they have been giving me the run around. They do not answer their phones or respond to emails, and when they do, they act like it is the first time they have heard of this problem. Their customer service is absolute GARBAGE! I am extremely frustrated and disappointed.
"
Merely Daniel
Collected.reviews
Nov 21, 2021
Featured for: Long unresolved product and support
bought a warranty for a product and they don't …
"I bought a warranty for a product and needed to use it. I called the protection company. They said the store,Curacao, doesn't send them the correct in..."
Gabby Blanquet
Trustpilot
Oct 01, 2025
Featured for: Warranty paid but not processed
Best Place to Shop in Town!
"I recently have made several purchases at Curacao in Van Nuys and I am impressed with the inventory and helpfulness of their employees. They have ever..."
Dr Michael La Capria
Trustpilot
Oct 01, 2025
Featured for: Positive price-match and service
Have been shopping at Tucson store for…
"Have been shopping at Tucson store for a few years. Have always been very nice, helpful. When we..."
Laura Lahr
Trustpilot
Oct 01, 2025
Featured for: Consistent good local store experience
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
W
Will Lipsenthal
trustpilot.com
Oct 01, 2025
Waited a month, never shipped
I bought a printer online from icuracao. After a month...
F
Francis Kisitu
trustpilot.com
Oct 01, 2025
Curacao is a well-known retailer…
Curacao is a well-known retailer offering a wide range of electronics, furniture, and other products. Their operations in the USA: Products and Servic...
I
Ice Breakers
trustpilot.com
Oct 01, 2025
I had a account opened up by theft and…
I had a account opened up by theft and I told this company about this matter they did nothing to correct this situation. Also made a complaint to the...
s
sara valdez
trustpilot.com
Oct 01, 2025
Customer service and more sympathy
It took us forever to get help. We waited for around 40 minutes to be able to talk to person and the credit area there is only one person helping once...
G
Gabby Blanquet
trustpilot.com
Oct 01, 2025
bought a warranty for a product and they don't …
I bought a warranty for a product and needed to use it. I called the protection company. They said the store,Curacao, doesn't send them the correct in...
S
Sebastian Storar
trustpilot.com
Oct 01, 2025
Scam
Worst customer service I ever experienced. I ordered electronics online for $2200 and UPS lost my package. UPS has been trying to issue a refund to me...
L
Larry
trustpilot.com
Oct 01, 2025
Being a good customer is not good…
Being a good customer is not good enough for you guys I have tried fixing this but you won't even give me my credit back because you guys think that b...
A
Ara
trustpilot.com
Oct 01, 2025
AVOID THIS STORE !!!
First time using this company and my shipment was lost. When I called to get a refund, they made me wait two weeks after their claim was paid. This co...
A
Antonio Giles-Valerio
trustpilot.com
Oct 01, 2025
10/10
I really liked the curacao I went to. I...
D
Dime Bntli
trustpilot.com
Oct 01, 2025
This company sucks they wasted my time…
This company sucks they wasted my time as if credit wasn’t a factor told me to come to the store and...
J
Jonathan rogers
trustpilot.com
Oct 01, 2025
WARNING DO NOT GET CREDIT WITH THIS…
WARNING DO NOT GET CREDIT WITH THIS COMPANY. THEY FAULSE ADVERTISE. THEY PRICE CHANGE THERE IS NO PRICE BEAT EVER. THERE CUSTOMERSERVICE AND MANAGEMEN...
P
Peedy
trustpilot.com
Oct 01, 2025
Makes me so sick to read about this…
Makes me so sick to read about...
F
Felipe Diaz
trustpilot.com
Oct 01, 2025
The worst store I have purchased an…
The worst store I have purchased an item a coffee machine. On the second day the coffee machine was leaking water on the bottom. My son, and wife took...
D
D.I. Mz
trustpilot.com
Oct 01, 2025
STAY AWAY FROM THIS COMPANY.
The worst company I have done business with. The CCS program they have, beware of that, Is just for getting extra money from you, when you need it the...
M
MC
trustpilot.com
Oct 01, 2025
Worst company I have ever done business with they target the Latin community and grossly exploit and take advantage in a bad way.
Be very wary of this company it is the worst service I have ever experienced in my life. I'm boggled how this company is still in business. They espec...
I
Idk
trustpilot.com
Oct 01, 2025
I came in to buy some printers and the…
I came in to buy some printers and the lady yazmin was extremely rude. Every customer that passed by and asked a question she’d sent them somewhere el...
G
GP
trustpilot.com
Oct 01, 2025
Warning if you want more than $2000 of…
Warning they say they will give you up to $4000.00 but once they run your credit they give you $2000.00 and if you want more than $2000 of credit they...
L
Laura Lahr
trustpilot.com
Oct 01, 2025
Have been shopping at Tucson store for…
Have been shopping at Tucson store for a few years. Have always been very nice, helpful. When we...
A
Antonio
trustpilot.com
Oct 01, 2025
BANKER GIVES OBJECTIVE REVIEW OF SERVICE
As a Commercial Banker, I deal with thousands of companies and I have almost never seen a worst performance of a company than this one. On my very 1st...
D
Dr Michael La Capria
trustpilot.com
Oct 01, 2025
Best Place to Shop in Town!
I recently have made several purchases at Curacao in Van Nuys and I am impressed with the inventory and helpfulness of their employees. They have ever...
Conclusion
Reviews show a pattern of service and communication failures for many customers: delayed or missing shipments, slow or non‑responsive support, and disputes over refunds or credit. Multiple reviewers describe warranty or protection plans that were not processed correctly and defective products that were hard to return. At the same time, several local store reports praise helpful staff, quick returns and successful on-the-spot price matching. Consumers should document purchases, confirm warranty registration and price‑match policies in writing, and keep shipment and refund records when buying from Curacao.