Feedback is divided: many shoppers praise the in-store selection, while others describe repeated breakdowns after the purchase. Several reviews mention canceled orders, late or withheld refunds, and staff who come across as unhelpful or rude. Positive comments point to strong inventory, bilingual help, and immediate price-match discounts. A few reviews also mention account irregularities and problems getting warranty paperwork.
Examples from available reviews (Nov 2021 – Mar 2026).
Longtime company serving the Hispanic market with many services; loved it.
“serves hispanic market and have a lot of services.”
Impressed with inventory and staff; received instant price-match plus discount.
“I was given the $24 off PLUS 10% on the product on-the-spot.”
Orders canceled twice and phone representatives were rude and hung up.
“Cancelled my orders twice!”
UPS lost package and Curacao didn't cooperate with refund efforts.
“UPS has been trying to issue a refund to me for 5 months and Icuracao has not cooperated with them”
Service problems show up often in reviews. Customers describe canceled orders, lost shipments, refunds that stall, and warranty processing that falls apart. A smaller share mention helpful in-store staff and fast returns.
Comments on value go in opposite directions. Several reviewers say promised credits or price differences were not honored. Fewer reviews describe successful price matches and instant discounts.
Many customers describe access and responsiveness issues. Call-center experiences include long holds, repeated callbacks, and agents hanging up. In-store visits range from courteous help to staff seen as rude or unhelpful.
Some reviews mention defective items and technical issues that did not get fixed, including coffee machines and TV/surround-sound setups. Customers say warranty and protection-plan claims often did not lead to replacements or refunds. Others praise the availability and breadth of selection.
Several complaints describe communication failures. Customers cite uncooperative responses about carriers, missing paperwork from stores, and abrupt or rude behavior. A smaller number also point to specific staff and poor follow-through.
Ratings split sharply between strong praise and low satisfaction. Positive reviews focus on selection and quick in-store fixes. Negative reviews center on refunds, cancellations, and staff who do not respond.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Longtime company serving the Hispanic market with many services; loved it.
“serves hispanic market and have a lot of services.”
Orders canceled twice and phone representatives were rude and hung up.
“Cancelled my orders twice!”
Bought a printer; order processed for a month then cancelled.
“I bought a printer online from icuracao.”
Account was opened by theft and company didn't correct it.
“I had a account opened up by theft”
Waited 40 minutes for help; staff unhelpful and cashier rude.
“We waited for around 40 minutes to be able to talk to person”
Bought a warranty but store failed to send required protection information.
“They said the store,Curacao, doesn't send them the correct information.”
UPS lost package and Curacao didn't cooperate with refund efforts.
“UPS has been trying to issue a refund to me for 5 months and Icuracao has not cooperated with them”
Company refused to give credit back despite good payment history.
“you won't even give me my credit back”
Shipment lost and refund delayed; money still held a month later.
“my shipment was lost.”
Reviewer liked the Curacao store and recommends buying there.
“I would recommend buying from there 10/10!”
Told to bring ID but denied approval; felt given the runaround.
“they give you the run around!”
Accuses false advertising, price changes, and poor customer service escalation.
“THEY FAULSE ADVERTISE.”
Reviewer is upset with the company and will stop using them.
“Makes me so sick to read about this company.”
Bought a defective coffee machine; store refused replacement and was rude.
“They refused to replace it.”
Claims CCS program exploits customers and denies approvals despite proofs.
“The CCS program they have, beware of that,”
Accuses company of exploiting Spanish-speaking communities and causing harm.
“They especially target and take advantage and exploit the Spanish speaking community!”
Staff member Yazmin was rude and unhelpful during the visit.
“the lady yazmin was extremely rude.”
Promised higher credit but gave lower amount and didn't refund differences.
“they don't keep their promise to refund the difference”
Longtime shopper found Tucson store staff very nice and returns quick.
“Have always been very nice, helpful.”
Had to call customer service nine times and couldn't place order.
“I had to call in to customer service NINE TIMES just to order”
Impressed with inventory and staff; received instant price-match plus discount.
“I was given the $24 off PLUS 10% on the product on-the-spot.”
I purchased a 65 inch Samsung tv and surround sound system. I was setting up wifi on the tv and it crashed. I called customer service and they sent someone to fix the problem. After the service call, I was still having problems with the surround sound cutting out intermittently. I called them back for help and they told me that they would replace the surround sound speaker. It was a nightmare from day one up to now they haven't done so. I been dealing with the company for three months and they have been giving me the run around. They do not answer their phones or respond to emails, and when they do, they act like it is the first time they have heard of this problem. Their customer service is absolute GARBAGE! I am extremely frustrated and disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Curacao runs retail stores and an online shop selling consumer electronics, home appliances, furniture, and household goods. It offers consumer financing and extended protection plans. Stores typically provide delivery, installation, and in-store pickup. Product listings and financing terms appear on its website and in physical locations.