Reviews show a pattern of service and communication failures for many customers: delayed or missing shipments, slow or non‑responsive support, and disputes over refunds or credit. Multiple reviewers describe warranty or protection plans that were not processed correctly and defective products that were hard to return. At the same time, several local store reports praise helpful staff, quick returns and successful on-the-spot price matching. Consumers should document purchases, confirm warranty registration and price‑match policies in writing, and keep shipment and refund records when buying from Curacao.
Examples from available reviews (Nov 2021 – Feb 2026).
TV and surround sound had issues and service did not resolve.
“Their customer service is absolute GARBAGE!”
Bought a warranty but store failed to send required protection information.
“They said the store,Curacao, doesn't send them the correct information.”
Impressed with inventory and staff; received instant price-match plus discount.
“I was given the $24 off PLUS 10% on the product on-the-spot.”
Longtime shopper found Tucson store staff very nice and returns quick.
“Have always been very nice, helpful.”
Most reviewers report long waits, unhelpful or rude staff and unresolved service problems when issues arise at stores or via support.
Multiple complaints concern refunds, disputed credit outcomes, price changes and failures to honor advertised price-beat or warranty purchases.
In-store experiences vary: some customers praise helpful local staff and quick returns, while others report disorganization and long waits.
Several reviews describe defective items and problems using purchased warranties or getting replacements, with a few positive notes on selection.
Frequent criticisms focus on unresponsiveness: unanswered calls, emails and lack of coordination on shipping, claims and third‑party refunds.
Overall reviewer sentiment skews negative: many report unresolved orders, refund and credit disputes, though some local stores receive praise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Longtime company serving the Hispanic market with many services; loved it.
“serves hispanic market and have a lot of services.”
Orders canceled twice and phone representatives were rude and hung up.
“Cancelled my orders twice!”
Bought a printer; order processed for a month then cancelled.
“I bought a printer online from icuracao.”
Account was opened by theft and company didn't correct it.
“I had a account opened up by theft”
Waited 40 minutes for help; staff unhelpful and cashier rude.
“We waited for around 40 minutes to be able to talk to person”
Bought a warranty but store failed to send required protection information.
“They said the store,Curacao, doesn't send them the correct information.”
UPS lost package and Curacao didn't cooperate with refund efforts.
“UPS has been trying to issue a refund to me for 5 months and Icuracao has not cooperated with them”
Company refused to give credit back despite good payment history.
“you won't even give me my credit back”
Shipment lost and refund delayed; money still held a month later.
“my shipment was lost.”
Reviewer liked the Curacao store and recommends buying there.
“I would recommend buying from there 10/10!”
Told to bring ID but denied approval; felt given the runaround.
“they give you the run around!”
Accuses false advertising, price changes, and poor customer service escalation.
“THEY FAULSE ADVERTISE.”
Reviewer is upset with the company and will stop using them.
“Makes me so sick to read about this company.”
Bought a defective coffee machine; store refused replacement and was rude.
“They refused to replace it.”
Claims CCS program exploits customers and denies approvals despite proofs.
“The CCS program they have, beware of that,”
Accuses company of exploiting Spanish-speaking communities and causing harm.
“They especially target and take advantage and exploit the Spanish speaking community!”
Staff member Yazmin was rude and unhelpful during the visit.
“the lady yazmin was extremely rude.”
Promised higher credit but gave lower amount and didn't refund differences.
“they don't keep their promise to refund the difference”
Longtime shopper found Tucson store staff very nice and returns quick.
“Have always been very nice, helpful.”
Had to call customer service nine times and couldn't place order.
“I had to call in to customer service NINE TIMES just to order”
Impressed with inventory and staff; received instant price-match plus discount.
“I was given the $24 off PLUS 10% on the product on-the-spot.”
I purchased a 65 inch Samsung tv and surround sound system. I was setting up wifi on the tv and it crashed. I called customer service and they sent someone to fix the problem. After the service call, I was still having problems with the surround sound cutting out intermittently. I called them back for help and they told me that they would replace the surround sound speaker. It was a nightmare from day one up to now they haven't done so. I been dealing with the company for three months and they have been giving me the run around. They do not answer their phones or respond to emails, and when they do, they act like it is the first time they have heard of this problem. Their customer service is absolute GARBAGE! I am extremely frustrated and disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Curacao is a US-based retail chain selling electronics, appliances, furniture and related goods through physical stores and an online platform. The company commonly offers in-store pickup, financing options (store credit/financing) and price-match policies. Curacao has a significant presence in Hispanic/Latino communities in the Western and Southwestern United States and markets inventory, credit products, and service support to local shoppers.