Review content indicates many customers find AXA Travel Insurance easy to use online and competitively priced, with frequent mentions of quick quotes and simple signup. Several reviews highlight helpful staff and clear information when questions arose. Reported product references include medical, baggage and trip-cancellation coverage and users often cite perceived value for price. However, a few reviewers criticized the receipt/feedback flow and raised concerns about email delivery and potential claims responsiveness. If you consider AXA, review the policy details and claims process ahead of purchase and verify how receipts and confirmation emails are delivered.
Examples from available reviews (Nov 2021 – Feb 2026).
Was forced to write a review to view receipt.
“forcing someone to write a review just to see their receipt is stupid”
Excellent price and easy to use.
“Excellent price and ease of use.”
Agent answered questions and helped complete the purchase quickly.
“Answer all my question and help me proceed to purchase the travel insurance quickly. Thanks you.”
User found AXA's online registration simple and product selection helpful.
“The registration process is simple for customers.”
Some reviewers praise helpful, knowledgeable staff; a minority express concern about refunds or claims responsiveness and potential stubbornness.
Several reviewers mention discounted prices, low cost or good coverage-for-price, reporting favorable quotes and perceived value.
Many reviewers report an easy, fast, user-friendly online process — quick quotes, simple setup and easy site navigation noted repeatedly.
Reviewers reference clear coverage options such as medical, luggage and cancellation, and describe coverage as appropriate for the price.
Users report clear information and helpful answers from staff; a small number note issues with receipt access or email delivery.
Overall impressions are mostly positive—users highlight ease and price—while a few complaints focus on receipt access or site flow.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
AXA assistance delayed urgent care and failed to provide help.
“they made us wait over 24 hours with zero clear direction on where to go.”
AXA helped resolve issue and recover medical expense.
“AXA helped me resolve this and recover my medical expense.”
AXA delayed evacuation assistance and delayed reimbursements.
“They did nothing but delay us and add more stress to the situation,”
Claim was denied despite pictures and doctor's report.
“they simply denied me everything.”
Representative explained policy in depth and was kind and patient.
“Really appreciated his kindness and patience!”
Claim approved but reimbursement still pending long after approval.
“Had my claim approved in Feb. 2023, still waiting for reimbursement.”
Medical emergency claim had no update after four months.
“4 months later I have not had any update.”
For many years, I did not have travel insurance until the recent cancellation of my trip. I felt frustrated, did not know what to do. Luckily, a friend took me through the benefits of travel insurance cover. I started my online search immediately to avoid similar incidents in the future since I travel a lot for business. I bumped into Axa Travel Insurance. They have a wide range of products that I had never thought of at discounted prices. They have medical covers, luggage insurance, among others. I registered online and got amazing quotations from which I chose a favorable package. The registration process is simple for customers. I'm hopeful they will not be stubborn during refund or compensation.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AXA Travel Insurance is the travel insurance arm of AXA, a multinational insurer. It offers travel policies that commonly cover medical emergencies, baggage, and trip cancellation, with online quote and purchase options. Consumers researching AXA travel policies often look for details on coverage limits, claim procedures, and online accessibility.