Reviews are split between quick, affordable insurance help and slow support that leaves issues unfinished. One reviewer points to low premiums and simple claims. Two others describe delayed responses and a refund that never arrived after cancellation. Overall, the feedback shows smooth digital policy handling alongside weak follow-through after the sale.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service delays and missing refund after cancellation; experience extremely frustrating.
“I still haven’t received my refund.”
Slow responses and an unhelpful referral that also didn't reply.
“Slow to respond.”
Customer praises their service, affordable premiums, and easy claims.
“Their customer care is amazing”
One review applauds customer care and easy claims handling. Others describe long delays, unresolved requests, and a refund missing after cancellation. Experiences fall into two camps: fast, effective help versus slow service that doesn’t get finished.
One review calls the premiums affordable. The other reviews don’t mention pricing or costs. Views on value therefore rest on that single positive comment.
One reviewer describes easy claims and pleasant support interactions. Negative reviews focus on frustration and slow replies during cancellation. The journey ranges from quick service to stalled post-sale steps.
One review suggests the product works well, based on an easy claims experience. No one mentions defects, coverage gaps, or policy terms. Comments on reliability are limited to that single positive example.
Two reviews mention slow responses and a referral route that didn’t help. Another review says customer care is amazing. Communication swings between responsive support and delayed, ineffective contact.
Feedback is clearly polarized, with one high-rated experience and several low-rated complaints about delays. Positive notes highlight affordability and smooth claims. Negative accounts center on an unresolved refund and slow reply times.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service delays and missing refund after cancellation; experience extremely frustrating.
“I still haven’t received my refund.”
Slow responses and an unhelpful referral that also didn't reply.
“Slow to respond.”
I have been with Ebrocker for 4 years now and I have to say that I am quite impressed with their service. I had some issues with my previous insurance provider and now that I have switched, I no longer have these problems. From renewal to renewal, I have been very happy with the experience. Their customer care is amazing and they are always there to answer my questions or concerns, and I am very happy with their services. The premiums are affordable and the claim process is easy. What more could I ask for? I’M 100 % SATISFIED BY THEIR SERVICES!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Embroker is a digital commercial insurance provider offering business liability, professional liability, property, and cyber policies. Customers can get online quotes, download instant certificates, and manage coverage through a web dashboard. Embroker connects with payroll and HR tools and offers API access for brokers and partners. It serves small and midsize businesses, with policies issued electronically and renewals handled digitally.