Reviews Analyzed
3
We Collect & Analyze Reviews
Embroker
Experiences & Reviews
Embroker is a U.S.-focused commercial insurance provider that sells business insurance through an online platform. The company serves small and medium-sized businesses with digitally issued policies, online quotes, and customer support for policy management and claims. Consumers researching Embroker often look for information about policy types, pricing, claims handling, and responsiveness when comparing business insurance options.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
29d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Mixed experiences: one reviewer reports consistently helpful customer care and easy claims, while two describe lengthy cancellations and unresolved refunds.
Share of mentions
Weak
19%
💰
Value for money
Some praise affordable premiums and good claims handling; others report value loss due to delayed refunds and service friction when cancelling.
Share of mentions
Mixed
12%
⚡
User experience
User journeys vary: one long-term user calls renewals easy and satisfying; two others describe slow responses and frustrating support interactions.
Share of mentions
Weak
19%
🔧
Product quality
Product-related notes include a positive mention of an easy claim process, alongside reports that Embroker could not assist certain businesses or needs referral.
Share of mentions
Mixed
12%
📞
Communication
Communication is a recurring issue: one review praises responsive care, while others report delayed replies, repeated follow-ups, and nonresponsive referrals.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions split: one reviewer is fully satisfied after years, while two report horrendous or disappointing experiences driven by support and refund problems.
Share of mentions
Weak
19%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (December 2021 – October 2025).
BUSINESSS OWNERS POLICY
"I have been with Ebrocker for 4 years now and I have to say that I am quite impressed with their service. I had some issues with my previous insurance provider and now that I have switched, I no longer have these problems. From renewal to renewal, I have been very happy with the experience. Their customer care is amazing and they are always there to answer my questions or concerns, and I am very happy with their services. The premiums are affordable and the claim process is easy. What more could I ask for? I’M 100 % SATISFIED BY THEIR SERVICES!"
Paul Smith
Collected.reviews
Dec 10, 2021
Featured for: long-term satisfied customer
Absolutely Terrible Experience – Avoid at All Costs!
"I have had an absolutely horrendous experience with Embroker. I purchased a policy from them, which I never even used, and yet every interaction with..."
Marcosmarcos
Trustpilot
Oct 01, 2025
Featured for: illustrates persistent communication failures
Slow to respond
"Slow to respond. Once I did receive a response I was informed they could not assist my business. They provided the name of another agency they could a..."
James Black
Trustpilot
Oct 01, 2025
Featured for: slow response and failed referral
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Marcosmarcos
trustpilot.com
Oct 01, 2025
Absolutely Terrible Experience – Avoid at All Costs!
I have had an absolutely horrendous experience with Embroker. I purchased a policy from them, which I never even used, and yet every interaction with...
J
James Black
trustpilot.com
Oct 01, 2025
Slow to respond
Slow to respond. Once I did receive a response I was informed they could not assist my business. They provided the name of another agency they could a...
P
Paul Smith
Collected.reviews
Dec 10, 2021
BUSINESSS OWNERS POLICY
I have been with Ebrocker for 4 years now and I have to say that I am quite impressed with their service. I had some issues with my previous insurance provider and now that I have switched, I no longer have these problems. From renewal to renewal, I have been very happy with the experience. Their customer care is amazing and they are always there to answer my questions or concerns, and I am very happy with their services. The premiums are affordable and the claim process is easy. What more could I ask for? I’M 100 % SATISFIED BY THEIR SERVICES!
Conclusion
Reviews show a clear split: some customers report affordable premiums and straightforward claim processes, while others describe slow responses and unresolved refunds. If prompt customer support, cancellation handling, or timely refunds are critical for your business, verify those policies and ask about typical processing times before purchasing. Consider testing responsiveness with pre-purchase questions or confirming escalation paths in writing. These reviews suggest weighing the potential cost advantages against reported service and communication risks.