Reviews show a clear split: some customers report affordable premiums and straightforward claim processes, while others describe slow responses and unresolved refunds. If prompt customer support, cancellation handling, or timely refunds are critical for your business, verify those policies and ask about typical processing times before purchasing. Consider testing responsiveness with pre-purchase questions or confirming escalation paths in writing. These reviews suggest weighing the potential cost advantages against reported service and communication risks.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer praises their service, affordable premiums, and easy claims.
“Their customer care is amazing”
Customer service delays and missing refund after cancellation; experience extremely frustrating.
“I still haven’t received my refund.”
Slow responses and an unhelpful referral that also didn't reply.
“Slow to respond.”
Mixed experiences: one reviewer reports consistently helpful customer care and easy claims, while two describe lengthy cancellations and unresolved refunds.
Some praise affordable premiums and good claims handling; others report value loss due to delayed refunds and service friction when cancelling.
User journeys vary: one long-term user calls renewals easy and satisfying; two others describe slow responses and frustrating support interactions.
Product-related notes include a positive mention of an easy claim process, alongside reports that Embroker could not assist certain businesses or needs referral.
Communication is a recurring issue: one review praises responsive care, while others report delayed replies, repeated follow-ups, and nonresponsive referrals.
Overall impressions split: one reviewer is fully satisfied after years, while two report horrendous or disappointing experiences driven by support and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service delays and missing refund after cancellation; experience extremely frustrating.
“I still haven’t received my refund.”
Slow responses and an unhelpful referral that also didn't reply.
“Slow to respond.”
I have been with Ebrocker for 4 years now and I have to say that I am quite impressed with their service. I had some issues with my previous insurance provider and now that I have switched, I no longer have these problems. From renewal to renewal, I have been very happy with the experience. Their customer care is amazing and they are always there to answer my questions or concerns, and I am very happy with their services. The premiums are affordable and the claim process is easy. What more could I ask for? I’M 100 % SATISFIED BY THEIR SERVICES!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Embroker is a U.S.-focused commercial insurance provider that sells business insurance through an online platform. The company serves small and medium-sized businesses with digitally issued policies, online quotes, and customer support for policy management and claims. Consumers researching Embroker often look for information about policy types, pricing, claims handling, and responsiveness when comparing business insurance options.