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We Collect & Analyze Reviews

Lemonade
Experiences & Reviews

Lemonade is an insurtech company (founded 2015) that sells renters, homeowners, pet, and life insurance through a mobile-first platform. It emphasizes app-based policy setup and inโ€‘app claims filing, using automated workflows to speed processing. Consumers searching reviews typically look for information about claim speed, app usability, pricing, and customer support.

Overview & Key Metrics

Reviews Analyzed 22
Positive Sentiment 77%
Latest Review 20d
Overall Rating
4.0

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report fast claim handling and helpful agents; a smaller group reports cancellations, denials, or slow responses when problems arise.

Share of mentions
23%
Strong
๐Ÿ’ฐ

Value for money

A few reviewers highlight competitive rates and lower premiums; several others say value worsened when claims were denied or refunds were difficult.

Share of mentions
7%
Weak
โšก

User experience

Nearly all reviews describe the app and claim flow as quick and easy to use for submitting claims and receiving reimbursements.

Share of mentions
28%
Strong
๐Ÿ”ง

Product quality

A small number of reviewers mention adequate coverage options and clear policy steps; available evidence on coverage quality is limited.

Share of mentions
4%
Mixed
๐Ÿ“ž

Communication

Some users praise responsive, clear agents and quick follow-up; others report phone hang-ups, repeated calls, or confusing documentation requests.

Share of mentions
9%
Mixed
โญ

Overall experience

Most reviewers report positive overall experiences focused on quick payouts and easy claims; a minority report serious dissatisfaction over claim handling.

Share of mentions
28%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (2) ยท Quotes shortened ยท As of: October 2025

D
Diana
trustpilot.com Oct 01, 2025

Dont use them

This place is a horrible scam, my cat had insurance then aged up while on the policy and they canceled it when i tried to to the right thing and tell...

R
Ruthann Egan
trustpilot.com Oct 01, 2025

Filing a claim was super easy

Filing a claim was super easy. Claim was reviewed within...

S
Sonal
trustpilot.com Oct 01, 2025

They are the best and fastest in settling the claims

...

c
customer
trustpilot.com Oct 01, 2025

Amazing Customer Service

I had some troubles with a double charge on my account. I called and left an email, and was responded to quickly by a lovely person named Rosemary. Th...

J
JUDITH Wallis
trustpilot.com Oct 01, 2025

Easy to use and fast to pay

...

K
Kathleen Parker
trustpilot.com Oct 01, 2025

Very easy to report a claims and aโ€ฆ

Very easy to report a claims and a quick tu...

N
Nancy
trustpilot.com Oct 01, 2025

Pet Insurance Review

The process of filing claims for reimbursement with the pet insurance went very smoothly and quickly. T...

J
James S.
trustpilot.com Oct 01, 2025

ease of use and coverage

...

P
Phyllis
trustpilot.com Oct 01, 2025

Very quick turnaround and ease ofโ€ฆ

Very quick turnaround and...

D
Dina Awad
trustpilot.com Oct 01, 2025

Will do anything to avoid paying you

I wish there was an option for zero stars This is the worst pet insurance company you can deal with They will do everything they can to get away from...

T
Tom Mayer
trustpilot.com Oct 01, 2025

Gave them all my personal information

Gave them all my personal information. Just for them to tell me r...

C
Chrissy Malik
trustpilot.com Oct 01, 2025

Really simple app competitive pricedโ€ฆ

Really simple app competitive priced house insurance no rebuild cost needed to be entered price is very competitive. Last year price ยฃ690 wi...

G
Gary Hay
trustpilot.com Oct 01, 2025

Don't bother making a claim.

Thinking i would make a claim for accidental tv damage which i did well don't bother! So my 6 year old grandson hit the tv with a monster truck and we...

H
Han
trustpilot.com Oct 01, 2025

The app is easy and user-friendly

The app is easy and user-fr...

H
Heidi
trustpilot.com Oct 01, 2025

Really quick and easy to submit a claim!

Really quick and eas...

E
Emma
trustpilot.com Oct 01, 2025

Iโ€™ve had their renterโ€™s insurance forโ€ฆ

Iโ€™ve had their renterโ€™s insurance for years. Always a quick and easy process to register. The rates are great! Recently, I purchased pet insu...

B
Blanca Ramos
trustpilot.com Oct 01, 2025

My first claim was processed quicklyโ€ฆ

My first claim was processed qui...

J
Jocelyn
trustpilot.com Oct 01, 2025

Absolutely love Lemonade

Absolutely love Lemonade. The app is simple to use, the steps allow you to understand the policy you are bu...

G
Georgia
trustpilot.com Oct 01, 2025

So far Lemonade has been great to us

So far Lemonade has been great to us. We just got our puppy almost three weeks ago and every vet visit claim has been approved the same day! I am very...

J
Jill
trustpilot.com Oct 01, 2025

It was really easy to file a claim

It was really easy to file a claim. I just opened the app, clicked Claims, then answered...

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Conclusion

These reviews show two clear patterns: many customers praise Lemonadeโ€™s app-driven claims process and rapid payouts, often completing filings in the app and receiving timely reimbursements. At the same time, a consistent subset report problems such as claim denials, policy cancellations (notably around pet aging), and difficult phone or documentation processes. If fast, app-based claim handling matters most, the documented experiences are generally positive; if you are concerned about edge-case approvals or refunds, review policy exclusions and keep careful records when filing. Compare pricing, coverage, and documented complaint-handling experiences before deciding.