Reviews Analyzed
22
We Collect & Analyze Reviews
Lemonade
Experiences & Reviews
Lemonade is an insurtech company (founded 2015) that sells renters, homeowners, pet, and life insurance through a mobile-first platform. It emphasizes app-based policy setup and in‑app claims filing, using automated workflows to speed processing. Consumers searching reviews typically look for information about claim speed, app usability, pricing, and customer support.
Overview & Key Metrics
Positive Sentiment
77%
Latest Review
20d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers report fast claim handling and helpful agents; a smaller group reports cancellations, denials, or slow responses when problems arise.
Share of mentions
Strong
23%
💰
Value for money
A few reviewers highlight competitive rates and lower premiums; several others say value worsened when claims were denied or refunds were difficult.
Share of mentions
Weak
7%
⚡
User experience
Nearly all reviews describe the app and claim flow as quick and easy to use for submitting claims and receiving reimbursements.
Share of mentions
Strong
28%
🔧
Product quality
A small number of reviewers mention adequate coverage options and clear policy steps; available evidence on coverage quality is limited.
Share of mentions
Mixed
4%
📞
Communication
Some users praise responsive, clear agents and quick follow-up; others report phone hang-ups, repeated calls, or confusing documentation requests.
Share of mentions
Mixed
9%
⭐
Overall experience
Most reviewers report positive overall experiences focused on quick payouts and easy claims; a minority report serious dissatisfaction over claim handling.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – October 2025).
Will do anything to avoid paying you
"I wish there was an option for zero stars This is the worst pet insurance company you can deal with They will do everything they can to get away from..."
Dina Awad
Trustpilot
Oct 01, 2025
Featured for: Alleges claim denial and delays
Filing a claim was super easy
"Filing a claim was super easy. Claim was reviewed within..."
Ruthann Egan
Trustpilot
Oct 01, 2025
Featured for: Fast claim processing and payout
Amazing Customer Service
"I had some troubles with a double charge on my account. I called and left an email, and was responded to quickly by a lovely person named Rosemary. Th..."
customer
Trustpilot
Oct 01, 2025
Featured for: Resolved billing; responsive agent Rosemary
Really simple app competitive priced…
"Really simple app competitive priced house insurance no rebuild cost needed to be entered price is very competitive. Last year price £690 wi..."
Chrissy Malik
Trustpilot
Oct 01, 2025
Featured for: Explicit price comparison; competitive rates
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
D
Diana
trustpilot.com
Oct 01, 2025
Dont use them
This place is a horrible scam, my cat had insurance then aged up while on the policy and they canceled it when i tried to to the right thing and tell...
R
Ruthann Egan
trustpilot.com
Oct 01, 2025
Filing a claim was super easy
Filing a claim was super easy. Claim was reviewed within...
S
Sonal
trustpilot.com
Oct 01, 2025
They are the best and fastest in settling the claims
...
c
customer
trustpilot.com
Oct 01, 2025
Amazing Customer Service
I had some troubles with a double charge on my account. I called and left an email, and was responded to quickly by a lovely person named Rosemary. Th...
J
JUDITH Wallis
trustpilot.com
Oct 01, 2025
Easy to use and fast to pay
...
K
Kathleen Parker
trustpilot.com
Oct 01, 2025
Very easy to report a claims and a…
Very easy to report a claims and a quick tu...
N
Nancy
trustpilot.com
Oct 01, 2025
Pet Insurance Review
The process of filing claims for reimbursement with the pet insurance went very smoothly and quickly. T...
J
James S.
trustpilot.com
Oct 01, 2025
ease of use and coverage
...
P
Phyllis
trustpilot.com
Oct 01, 2025
Very quick turnaround and ease of…
Very quick turnaround and...
D
Dina Awad
trustpilot.com
Oct 01, 2025
Will do anything to avoid paying you
I wish there was an option for zero stars This is the worst pet insurance company you can deal with They will do everything they can to get away from...
T
Tom Mayer
trustpilot.com
Oct 01, 2025
Gave them all my personal information
Gave them all my personal information. Just for them to tell me r...
C
Chrissy Malik
trustpilot.com
Oct 01, 2025
Really simple app competitive priced…
Really simple app competitive priced house insurance no rebuild cost needed to be entered price is very competitive. Last year price £690 wi...
G
Gary Hay
trustpilot.com
Oct 01, 2025
Don't bother making a claim.
Thinking i would make a claim for accidental tv damage which i did well don't bother! So my 6 year old grandson hit the tv with a monster truck and we...
H
Han
trustpilot.com
Oct 01, 2025
The app is easy and user-friendly
The app is easy and user-fr...
H
Heidi
trustpilot.com
Oct 01, 2025
Really quick and easy to submit a claim!
Really quick and eas...
E
Emma
trustpilot.com
Oct 01, 2025
I’ve had their renter’s insurance for…
I’ve had their renter’s insurance for years. Always a quick and easy process to register. The rates are great! Recently, I purchased pet insu...
B
Blanca Ramos
trustpilot.com
Oct 01, 2025
My first claim was processed quickly…
My first claim was processed qui...
J
Jocelyn
trustpilot.com
Oct 01, 2025
Absolutely love Lemonade
Absolutely love Lemonade. The app is simple to use, the steps allow you to understand the policy you are bu...
G
Georgia
trustpilot.com
Oct 01, 2025
So far Lemonade has been great to us
So far Lemonade has been great to us. We just got our puppy almost three weeks ago and every vet visit claim has been approved the same day! I am very...
J
Jill
trustpilot.com
Oct 01, 2025
It was really easy to file a claim
It was really easy to file a claim. I just opened the app, clicked Claims, then answered...
Conclusion
These reviews show two clear patterns: many customers praise Lemonade’s app-driven claims process and rapid payouts, often completing filings in the app and receiving timely reimbursements. At the same time, a consistent subset report problems such as claim denials, policy cancellations (notably around pet aging), and difficult phone or documentation processes. If fast, app-based claim handling matters most, the documented experiences are generally positive; if you are concerned about edge-case approvals or refunds, review policy exclusions and keep careful records when filing. Compare pricing, coverage, and documented complaint-handling experiences before deciding.