Lemonade
Experiences & Reviews
Lemonade is an insurtech company (founded 2015) that sells renters, homeowners, pet, and life insurance through a mobile-first platform. It emphasizes app-based policy setup and inโapp claims filing, using automated workflows to speed processing. Consumers searching reviews typically look for information about claim speed, app usability, pricing, and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report fast claim handling and helpful agents; a smaller group reports cancellations, denials, or slow responses when problems arise.
Value for money
A few reviewers highlight competitive rates and lower premiums; several others say value worsened when claims were denied or refunds were difficult.
User experience
Nearly all reviews describe the app and claim flow as quick and easy to use for submitting claims and receiving reimbursements.
Product quality
A small number of reviewers mention adequate coverage options and clear policy steps; available evidence on coverage quality is limited.
Communication
Some users praise responsive, clear agents and quick follow-up; others report phone hang-ups, repeated calls, or confusing documentation requests.
Overall experience
Most reviewers report positive overall experiences focused on quick payouts and easy claims; a minority report serious dissatisfaction over claim handling.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 โ October 2025).
Will do anything to avoid paying you
"I wish there was an option for zero stars This is the worst pet insurance company you can deal with They will do everything they can to get away from..."
Filing a claim was super easy
"Filing a claim was super easy. Claim was reviewed within..."
Amazing Customer Service
"I had some troubles with a double charge on my account. I called and left an email, and was responded to quickly by a lovely person named Rosemary. Th..."
Really simple app competitive pricedโฆ
"Really simple app competitive priced house insurance no rebuild cost needed to be entered price is very competitive. Last year price ยฃ690 wi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (2) ยท Quotes shortened ยท As of: October 2025
Dont use them
This place is a horrible scam, my cat had insurance then aged up while on the policy and they canceled it when i tried to to the right thing and tell...
Filing a claim was super easy
Filing a claim was super easy. Claim was reviewed within...
They are the best and fastest in settling the claims
...
Amazing Customer Service
I had some troubles with a double charge on my account. I called and left an email, and was responded to quickly by a lovely person named Rosemary. Th...
Easy to use and fast to pay
...
Very easy to report a claims and aโฆ
Very easy to report a claims and a quick tu...
Pet Insurance Review
The process of filing claims for reimbursement with the pet insurance went very smoothly and quickly. T...
ease of use and coverage
...
Very quick turnaround and ease ofโฆ
Very quick turnaround and...
Will do anything to avoid paying you
I wish there was an option for zero stars This is the worst pet insurance company you can deal with They will do everything they can to get away from...
Gave them all my personal information
Gave them all my personal information. Just for them to tell me r...
Really simple app competitive pricedโฆ
Really simple app competitive priced house insurance no rebuild cost needed to be entered price is very competitive. Last year price ยฃ690 wi...
Don't bother making a claim.
Thinking i would make a claim for accidental tv damage which i did well don't bother! So my 6 year old grandson hit the tv with a monster truck and we...
The app is easy and user-friendly
The app is easy and user-fr...
Really quick and easy to submit a claim!
Really quick and eas...
Iโve had their renterโs insurance forโฆ
Iโve had their renterโs insurance for years. Always a quick and easy process to register. The rates are great! Recently, I purchased pet insu...
My first claim was processed quicklyโฆ
My first claim was processed qui...
Absolutely love Lemonade
Absolutely love Lemonade. The app is simple to use, the steps allow you to understand the policy you are bu...
So far Lemonade has been great to us
So far Lemonade has been great to us. We just got our puppy almost three weeks ago and every vet visit claim has been approved the same day! I am very...
It was really easy to file a claim
It was really easy to file a claim. I just opened the app, clicked Claims, then answered...
Conclusion
These reviews show two clear patterns: many customers praise Lemonadeโs app-driven claims process and rapid payouts, often completing filings in the app and receiving timely reimbursements. At the same time, a consistent subset report problems such as claim denials, policy cancellations (notably around pet aging), and difficult phone or documentation processes. If fast, app-based claim handling matters most, the documented experiences are generally positive; if you are concerned about edge-case approvals or refunds, review policy exclusions and keep careful records when filing. Compare pricing, coverage, and documented complaint-handling experiences before deciding.