Reviews Analyzed
8
We Collect & Analyze Reviews
Wagmo
Experiences & Reviews
Wagmo is a U.S.-based pet insurance and preventive-wellness plan provider that sells accident & illness policies and optional wellness memberships directly to consumers online. Their products separate routine care (vaccines, exams, dental, preventive services) from accident/illness coverage, and claims are processed through a digital submission system. Prospective customers should review policy documents for exclusions, preexisting condition rules, renewal practices, and any fees before buying.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
26d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Some reviewers praise quick claim payouts, but a larger number report claim denials, non‑renewals and inconsistent handling of cases.
Share of mentions
Weak
20%
💰
Value for money
Several customers report affordable plans and savings on wellness visits; others say premiums felt wasted after denied claims or cancellation fees.
Share of mentions
Weak
13%
⚡
User experience
Onboarding and fast reimbursements worked well for some; others describe long claim reviews, rejected submissions, and unclear cancellation processes.
Share of mentions
Mixed
15%
🔧
Product quality
Multiple reviewers found wellness plans useful and reimbursed; several others reported medical claim denials or non‑renewals tied to conditions.
Share of mentions
Mixed
18%
📞
Communication
One reviewer noted clear explanations from reps, but several reported slow or unanswered communications, disputed documentation handling, and billing issues.
Share of mentions
Weak
15%
⭐
Overall experience
Reviews are polarized: a minority report smooth claims and good coverage, while more reviewers describe denials, delays, and policy cancellations.
Share of mentions
Weak
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (October 2022 – October 2025).
' this company has exceeded all of my expectations when it comes to affordability; quality of coverage; excellent service provided by knowledgeable reps ready to assist in choosing a customized plan for our unique pup's needs '
"I recently purchased pet insurance and a wellness plan from Wagmo, and I must say I am thoroughly impressed with their services. Not only are their plans affordable, but they offer coverage that goes above and beyond what other typical pet insurance companies offer. The sign-up process was hassle-free, and the customer service representatives were knowledgeable and friendly. They carefully explained all of the different options available to me so that I could make an informed decision about which plan would be best for my furry friend. What really sets Wagmo apart from other pet insurance providers is their comprehensive approach to health care. In addition to covering unexpected accidents or illnesses, they also offer wellness benefits like annual check-ups, vaccinations, dental cleanings, and even behavioral support. Overall, my experience with Wagmo has been fantastic! As a devoted pet parent who wants nothing but the best for my four-legged family member '"
Hauck
Collected.reviews
Oct 10, 2022
Featured for: positive on affordability and service
Amazing wellness plan
"Amazing wellness plan. Have had 3 claims already. They approved th..."
Daniel
Trustpilot
Oct 01, 2025
Featured for: rapid claims approval and payout
Fraudulent Scam Artist
"I am deeply disappointed and frustrated with my recent experience with Wagmo Insurance. I had to face a stressful situation when they unjustly denied..."
Kylee Campbell
Trustpilot
Oct 01, 2025
Featured for: claim denial despite vet documents
THE WORST
"THE WORST! I paid months worth of premiums for two dogs. I sent in a Claims for both of my dogs and it took almost 3 months to have the claims “review..."
Ann
Trustpilot
Oct 01, 2025
Featured for: long claim delay then denial
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Melissa Duarte
trustpilot.com
Oct 01, 2025
I’m on a Wagmo Wellness plan and have…
I’m on a Wagmo Wellness plan and have had a great experience so far! I took my senior chihuahua for an exam, Blood work, urinalysis, Rabies vaccine an...
G
Giselle Rodriguez
trustpilot.com
Oct 01, 2025
Once your dog gets a condition they won’t renew
I had my senior dog on wagmo for years with no claims filed. When we got our new puppy we enrolled her on wagmo as soon as we got her. When the puppy...
K
Kylee Campbell
trustpilot.com
Oct 01, 2025
Fraudulent Scam Artist
I am deeply disappointed and frustrated with my recent experience with Wagmo Insurance. I had to face a stressful situation when they unjustly denied...
A
Ann
trustpilot.com
Oct 01, 2025
THE WORST
THE WORST! I paid months worth of premiums for two dogs. I sent in a Claims for both of my dogs and it took almost 3 months to have the claims “review...
J
John Cantlin
trustpilot.com
Oct 01, 2025
This company is full of hot heads who…
This company is full of hot heads who raised a bunch of daddies money. Hired incompetent people and their customers hate their company. Trust me, stay...
S
Scott
trustpilot.com
Oct 01, 2025
DO NOT BUY WAGMO
So -- I bought the wellness plan - submitted a claim ... they paid quickly ... I was happy. Today -- I submitted another wellness claim ... it was rej...
D
Daniel
trustpilot.com
Oct 01, 2025
Amazing wellness plan
Amazing wellness plan. Have had 3 claims already. They approved th...
H
Hauck
Collected.reviews
Oct 10, 2022
' this company has exceeded all of my expectations when it comes to affordability; quality of coverage; excellent service provided by knowledgeable reps ready to assist in choosing a customized plan for our unique pup's needs '
I recently purchased pet insurance and a wellness plan from Wagmo, and I must say I am thoroughly impressed with their services. Not only are their plans affordable, but they offer coverage that goes above and beyond what other typical pet insurance companies offer.
The sign-up process was hassle-free, and the customer service representatives were knowledgeable and friendly. They carefully explained all of the different options available to me so that I could make an informed decision about which plan would be best for my furry friend.
What really sets Wagmo apart from other pet insurance providers is their comprehensive approach to health care. In addition to covering unexpected accidents or illnesses, they also offer wellness benefits like annual check-ups, vaccinations, dental cleanings, and even behavioral support.
Overall, my experience with Wagmo has been fantastic! As a devoted pet parent who wants nothing but the best for my four-legged family member '
Conclusion
Reviews for Wagmo show a split experience. Several users report fast reimbursements and functional wellness plans, with claims paid quickly in some cases. However, multiple reviews describe denied medical claims, lengthy review times, policy non‑renewals tied to conditions, and unexpected cancellation or fee disputes. Consumers comparing Wagmo to alternatives should read policy exclusions and preexisting-condition language carefully, confirm renewal and cancellation terms, and keep clear veterinary documentation when filing claims.