Reviews show a consistent pattern: customers frequently praise 1800Lighting for responsive representatives, quick replacements and helpful service interactions. Multiple reviewers highlight competitive pricing and discounts as a reason to return. However, product issues such as damaged items, chipped parts or mismatched components appear repeatedly; many of those cases were resolved by replacements. If you consider buying, check shipping lead times and return policies, and confirm how damaged items are handled before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Products arrived broken and customer service was slow and unhelpful.
“This is the worst online shopping experience I have ever had!”
Customer service replaced a chipped crystal quickly and resolved the issue.
“Great quality and superior customer service.”
1800lighting offered great selection, best pricing, and fast response.
“definitely the best pricing.”
Found lowest price and received a replacement within two days.
“Lampshade was damaged in transit and Capitol Lighting immediate resolved the issue”
Most reviewers describe fast, helpful customer service and effective issue resolution; one older review reports a slow or absent response to a damaged shipment.
Multiple reviews call out competitive pricing, discounts and lower prices versus other retailers; these comments link value to repeat purchases.
Customers commonly report smooth ordering and easy returns; a minority cite long shipping waits or manufacturer delays that affected delivery timing.
Several reviews note damaged, chipped or mismatched parts on arrival; many of those cases were later fixed, but defects were reported repeatedly.
Most reviewers praise prompt, clear communication and timely updates from representatives; a small number mention delayed replies or slow follow-up.
Overall impressions are largely positive, driven by service and pricing; negative experiences mainly relate to damaged items or delivery delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast, friendly service with quick shipping and consistent satisfaction.
“Shipping was quick and product usually arrived in 2 to 3 days.”
Kollyn Young provided exceptional help resolving the lamp switch issue.
“Kollyn Young was exceptional in terms of knowledge, courteousness, expediency and resolution.”
Daniel handled complex product research and calls professionally.
“excellent service from Daniel he was courteous and very professional”
David Angelo was helpful and the store has been a go-to for years.
“David Angelo was very helpful in our search for new outside lighting for our home.”
Mr. Angelo demonstrated fixtures and earned a high recommendation.
“Mr. Angelo was very helpful he showed us a number of fixtures as well as demo.”
Ordered a large chandelier; initial rep left and manager Chris provided updates.
“she helped me with the whole order so after a few days days the manager, Chris let me know it was in The”
Felt ignored by staff who were on phones and not attentive during store visit.
“totally ignored by the manager & the sales person.”
Dave was helpful and pleasant assisting with a fan purchase; reviewer would return.
“He was so helpful and very pleasant to work with.”
Been satisfied customers for over forty years; staff friendly and knowledgeable.
“We have been very satisfied customers for over 40 years.”
Criticized company's mindset and policies regarding a non-returnable floor model chandelier.
“I bought it as NON-CANCELLABLE/NON-RETURNABLE, FINAL SALE ITEM, NO RETURNS, AS”
Helpful salesperson provided great service and flawless delivery for ceiling fans.
“plugged in the images to our condo pictures!”
Helpful staff member assisted; fixture fits the space perfectly.
“I am very happy with my Minka Lavery lighting fixture.”
Sarah helped find a beautiful dining room light fixture and was pleasant.
“helped me to pick a beautiful lighting fixture.”
Sarah was helpful and showed multiple dining room fixtures I liked.
“You were very helpful with the information I gave to you about what I was looking for.”
Impressed with the selection and quality for bathroom vanity lighting.
“I was very impressed with the selection and the quality of the selection.”
Quick shopping experience with vast selection and helpful salesperson.
“The selection was vast and easy.”
Staff were knowledgeable and provided above-and-beyond customer service.
“They go above and beyond in customer service.”
Repeated shipping delays and charging after cancellation caused disappointment.
“Shipping was delayed till December, then till February, and, then till the end of April.”
Employee David answered questions and coordinated with installer; I felt satisfied.
“he also spoke with the installer about the dimensions.”
Order had incomplete information and false details, complicating installation.
“incomplete ordering, false information, and a lack of detail”
If you are considering purchasing 1800lighting.com products, please do yourself a favor and don't. They will scam you and make you believe they are an authorized dealer for the product they sell. They do not give you any peace of mind or assistance to resolve your problem.
I bought a light fixture from 1800lighting.com and it took 3 weeks to get them shipped out, and when they finally arrived, they were broken. I sent an email to 1800lighting asking for a return label, which they said would be emailed to me in 24 hours. Three weeks later I still heard nothing from them so I emailed them again, and after waiting another week I finally received a response back from them saying that they would send me a new fixture and that I should expect it in about 2 weeks. I am now stuck with dead light fixtures, all because of 1800lighting. This is the worst online shopping experience I have ever had! BUYER BEWARE!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1800Lighting (1800lighting.com) is an online lighting retailer serving residential and trade customers in the United States. The site lists a broad range of fixtures and accessories — chandeliers, pendants, lamps and related hardware — and supports online ordering. Prospective buyers researching 1800Lighting typically look for product specifications, shipping and return policies, warranty details and pricing comparisons across retailers.