Several reviewers say cartridges won’t install, print only partial lines, or leak and damage printers. Many describe expensive returns, restocking fees, and only partial refunds. A smaller group reports quick, helpful support and smooth order handling.
Examples from available reviews (May 2024 – Feb 2026).
Aftermarket cartridges leaked, damaging printer and only partial refund issued.
“The 1ink cartridges were defective.”
Company sold incompatible cartridges and refused refund for defective products.
“1INK.com refuses to refund me because their products do not fit or work in my Printer”
Returned defective cartridges but incurred shipping and restocking fees losing significant money.
“1ink refunded only $44.30”
Company confirmed my order and provided exceptional customer service.
“Exceptional and above and beyond fantastic Customer Service!”
Many reviewers describe warranty claims being denied, promised replacements later canceled, and refunds reduced after returns. Several report rude or accusatory exchanges with support. Positive service stories appear rarely compared with the volume of complaints.
Reviewers say they lost money to cartridges failing early, plus return shipping and restocking fees when trying to get refunds. Some also describe printer damage or repairs that drove costs higher. Praise for value shows up only occasionally.
Multiple reviewers say printers rejected the cartridges or that the items didn’t match the site’s compatibility tool. Some received different products than ordered or went through repeated troubleshooting without a fix. Unanswered technical questions made the experience harder.
Many reviews mention cartridges that leaked, arrived partly filled, dried out after a few pages, or printed only partial lines. Several say these failures damaged printer parts. Reports of consistent performance are uncommon.
Numerous reviewers describe slow, missing, or unhelpful responses and fees that only surfaced during the return process. Some mention aggressive or dismissive messages from staff. A few reviews praise responsive, above-and-beyond communication.
Most reviews focus on product failures, compatibility problems, and disputes over refunds. Frequent one-star complaints stand in sharp contrast to a few high-rating service accounts. Many reviewers end up with unresolved issues, either with the product or the refund.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · bbb.org (2) · Quotes shortened · As of: February 2026
Black cartridges were rejected by the printer and never worked.
“Their black cartridges did not work in my printer.”
Black cartridges were rejected by the printer and never worked.
“Their black cartridges did not work in my printer.”
Incorrect cartridge damaged the printer drum, causing expensive repairs.
“damaged the ink drum on my MFC-9970CDW printer.”
Incorrect cartridge damaged the printer drum, causing expensive repairs.
“damaged the ink drum on my MFC-9970CDW printer.”
Company uses unfair contracts and fails to deliver promised services.
“This company is shameful.”
Company uses unfair contracts and fails to deliver promised services.
“This company is shameful.”
Company promised replacement cartridges but later denied warranty and replacements.
“THEY STATED THAT THEY WOULD REPLACE THE 4 CARTRIDGES”
Company sold incompatible cartridges and refused refund for defective products.
“1INK.com refuses to refund me because their products do not fit or work in my Printer”
Cartridges were incompatible with the HP printer and not accepted.
“My hp will not accept your cartridges.”
Website suggested a compatible cartridge but a different one was shipped.
“received a different cartridge.”
Repeated defective toners and aggressive, unhelpful customer service from CEO.
“he wasn’t going to send me another toner”
Cartridges did not work despite following troubleshooting and replacements failed.
“These cartridges don’t work.”
Ink colors were poor and cartridges arrived partially filled, no customer response.
“cartridges themselves are not even fully filled.”
Cartridges failed and company refused warranty citing firmware updates.
“Absolute garbage product and company.”
Several cartridges were not recognized and customer support did not respond.
“Poor Customer Support.”
Received defective cartridges, returned them at own cost and only partially refunded.
“they only partially refunded me.”
Longtime customer experienced many defective cartridges and poor customer support.
“They make you jump thru hoops”
Aftermarket cartridges leaked, damaging printer and only partial refund issued.
“The 1ink cartridges were defective.”
Company confirmed my order and provided exceptional customer service.
“Exceptional and above and beyond fantastic Customer Service!”
Two cartridges didn't work and company accused the reviewer of faking.
“Neither of the CL-211XL cartridges worked.”
New black cartridge printed only partial lines and customer contact failed.
“Brand new black ink cartridge, only prints partial lines.”
Drum and cartridge leaked, refund required costly return shipping not covered.
“They were willing to refund my money but it would cost $25 to return the items.”
Hidden restocking and shipping fees resulted in a large unexpected charge.
“They ate 120 bucks off my order.”
Returned defective cartridges but incurred shipping and restocking fees losing significant money.
“1ink refunded only $44.30”
Aftermarket cartridges dried up after only a few pages, prompting switch to OEM.
“they only printed about 6 sheets”
Cartridges did not work, support couldn't fix, and return shipping was charged.
“Technical support could not resolve the issue.”
Multiple cartridges ran out prematurely and support was rude and accusatory.
“He called me a liar and said to take my business elsewhere.”
Aftermarket cartridges leaked, damaged printer, and only partial refund given.
“The 1ink cartridges were defective.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1ink sells aftermarket and remanufactured ink and toner cartridges online for home and office printers. Its website lists replacement options with compatible model details for consumers to order. 1ink offers single cartridges and multi-packs and ships within the United States. The site includes product specs, purchase options, support contact channels, and stated return and warranty terms.