1ink
Experiences & Reviews
1ink is an online retailer of printer ink and toner cartridges, offering compatible and remanufactured replacements for consumer and small-office printers. The site presents product listings by printer model and sells multi-packs and single cartridges intended as lower-cost alternatives to OEM supplies.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe poor customer support: slow responses, denied or partial replacements, and repeated escalation without satisfactory resolution.
Value for money
Many customers report partial refunds, restocking and return-shipping deductions, and product failures that made purchases poor value.
User experience
A few reviewers report site or ordering issues: incorrect compatibility prompts, buried return terms, and nonfunctional contact/email forms.
Product quality
Numerous reports of incompatible, leaking, underfilled, or prematurely failing cartridges; several reviewers returned to OEM products afterward.
Communication
Reviews frequently cite disputed or limited communication: accusations of deception, delayed replies, and unexpected policy enforcement.
Overall experience
Overall impressions are largely negative: recurring product failures and refund disputes dominate, though a small number report positive service.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 24 verified reviews (July 2022 โ October 2025).
Never again
"1ink replied to my review. I address 1ink's reply at the end of the review. MY Review: I have a HP laser printer & purchased a set of toner cartridges..."
If they donโt work ..you lose $$$
"ordered ink for my printer and defective cartridges (kept popping out of place jamming carriage) I Paid $61.84.. 1ink refunded only $44.30 ..(my expen..."
Exceptional Customer Service
"Exceptional and above and beyond fantastic Customer Service! I orderd ink for 2 separate Epson printers I have. 1ink called me simply to confirm there..."
Be Careful What You Think You Ordered
"I went to their website and entered my printer name. It suggested only one compatible ink cartridge. I placed my order and received a different cartri..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (4) ยท Quotes shortened ยท As of: October 2025
Defective Cartridges not replaced
I ordered a 9 pack for my epson printer 786 in 4/2024. I always order before I need them so as to not run out. After changing some cartridges some wer...
Do not use this Company 1INK.COM forโฆ
Do not use this Company 1INK.COM for anything regarding printing supplies. They are practicing "Theft By Deception" and try to get you to open all the...
My hp will not accept your cartridges.
My hp will not accept your cartridges. It is not compatible and is cloned. I paid more for...
Be Careful What You Think You Ordered
I went to their website and entered my printer name. It suggested only one compatible ink cartridge. I placed my order and received a different cartri...
I was a loyal of this company forโฆ
I was a loyal of this company for years. This fall, I ordered my toner which comes in a 2 pack, one worked and other didnโt. I was surprised bc it nev...
These cartridges donโt work
These cartridges donโt work. I followed all the instructions that customer service gave me and still go...
Disappointed with Poor Quality and Lack of Support
I purchased a substantial amount of color and black ink based on the company's claims that their ink was "just as good as the brand name." Unfortunate...
Absolute Garbage
Absolute garbage product and company. I ordered 5 cartridges from them several months ago as a backup. Fast forward to last month when the black cartr...
Poor Customer Support
Poor Customer Support. I ordered 5 Cartridges for my HP Office Pro 8620, even though I needed only one(the magenta color) However, my printer doesn't...
Save yourself the hassle and shop elsewhere
My experience is similar to others in that the company hasn't been good to work with. I was sent a defective product. The brand new black was so faded...
I used these for a number of years withโฆ
I used these for a number of years with no problems. Lately Iโve had many problems with them being defective with no help from the company. They make...
Never again
1ink replied to my review. I address 1ink's reply at the end of the review. MY Review: I have a HP laser printer & purchased a set of toner cartridges...
Exceptional Customer Service
Exceptional and above and beyond fantastic Customer Service! I orderd ink for 2 separate Epson printers I have. 1ink called me simply to confirm there...
Horrible Quality
I ordered 3 cartridges. 2 CL-211XL and 1 PG-210XL. Neither of the CL-211XL cartridges worked. I tried deep cleaning, aligning and still got horrible r...
Brand new black ink cartridge
Brand new black ink cartridge, only prints partial lines. Tried to contact customer service. Recording says to contact by e...
I bought a drum and cartridge for myโฆ
I bought a drum and cartridge for my Brothers printer. Sprayed ink and left marks on the paper. They were willing to refund my money but it would cost...
They are cheats
They are cheats. Hide all the restocking fees shipping fees info in layers or return policy. The customer represen...
If they donโt work ..you lose $$$
ordered ink for my printer and defective cartridges (kept popping out of place jamming carriage) I Paid $61.84.. 1ink refunded only $44.30 ..(my expen...
I ordered 3 63XL ink cartridges & theyโฆ
I ordered 3 63XL ink cartridges & they only printed about 6 sheets of a letter before they dried up & had to be replaced. I then bought the right HP c...
Purchased a full set of ink cartridgesโฆ
Purchased a full set of ink cartridges for HP printer. which did not work. Technical support could not resolve the issue. Was required to return...
Conclusion
Customer reviews for 1ink show repeated reports of defective or incompatible cartridges and frequent disputes over refunds and return fees. Multiple reviewers cite underfilled or leaking cartridges, printers failing to recognize remanufactured items, and time-consuming support processes. A minority of customers reported helpful order-confirmation calls, but these are outnumbered by complaints about product quality and refund handling. Consumers considering 1ink should carefully review compatibility prompts, document printer supply status pages when returning cartridges, and read the companyโs return and restocking-fee policies before purchase.