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We Collect & Analyze Reviews

1ink
Experiences & Reviews

1ink is an online retailer of printer ink and toner cartridges, offering compatible and remanufactured replacements for consumer and small-office printers. The site presents product listings by printer model and sells multi-packs and single cartridges intended as lower-cost alternatives to OEM supplies.

Overview & Key Metrics

Reviews Analyzed 24
Positive Sentiment 4%
Latest Review 13d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Most reviewers describe poor customer support: slow responses, denied or partial replacements, and repeated escalation without satisfactory resolution.

Share of mentions
19%
Weak
💰

Value for money

Many customers report partial refunds, restocking and return-shipping deductions, and product failures that made purchases poor value.

Share of mentions
19%
Weak
⚡

User experience

A few reviewers report site or ordering issues: incorrect compatibility prompts, buried return terms, and nonfunctional contact/email forms.

Share of mentions
3%
Mixed
🔧

Product quality

Numerous reports of incompatible, leaking, underfilled, or prematurely failing cartridges; several reviewers returned to OEM products afterward.

Share of mentions
19%
Weak
📞

Communication

Reviews frequently cite disputed or limited communication: accusations of deception, delayed replies, and unexpected policy enforcement.

Share of mentions
20%
Weak
⭐

Overall experience

Overall impressions are largely negative: recurring product failures and refund disputes dominate, though a small number report positive service.

Share of mentions
21%
Weak

View all 24 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 24 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (4) · Quotes shortened · As of: October 2025

W
William Achramowic
trustpilot.com Oct 01, 2025

Defective Cartridges not replaced

I ordered a 9 pack for my epson printer 786 in 4/2024. I always order before I need them so as to not run out. After changing some cartridges some wer...

R
Randy Zona
trustpilot.com Oct 01, 2025

Do not use this Company 1INK.COM for…

Do not use this Company 1INK.COM for anything regarding printing supplies. They are practicing "Theft By Deception" and try to get you to open all the...

J
J bruneau
trustpilot.com Oct 01, 2025

My hp will not accept your cartridges.

My hp will not accept your cartridges. It is not compatible and is cloned. I paid more for...

P
Patrick Fahey
trustpilot.com Oct 01, 2025

Be Careful What You Think You Ordered

I went to their website and entered my printer name. It suggested only one compatible ink cartridge. I placed my order and received a different cartri...

B
Bridgett Gee
trustpilot.com Oct 01, 2025

I was a loyal of this company for…

I was a loyal of this company for years. This fall, I ordered my toner which comes in a 2 pack, one worked and other didn’t. I was surprised bc it nev...

S
Safiyyah Sharrieff
trustpilot.com Oct 01, 2025

These cartridges don’t work

These cartridges don’t work. I followed all the instructions that customer service gave me and still go...

A
Ali
trustpilot.com Oct 01, 2025

Disappointed with Poor Quality and Lack of Support

I purchased a substantial amount of color and black ink based on the company's claims that their ink was "just as good as the brand name." Unfortunate...

D
Doug C.
trustpilot.com Oct 01, 2025

Absolute Garbage

Absolute garbage product and company. I ordered 5 cartridges from them several months ago as a backup. Fast forward to last month when the black cartr...

E
Efrain Umana
trustpilot.com Oct 01, 2025

Poor Customer Support

Poor Customer Support. I ordered 5 Cartridges for my HP Office Pro 8620, even though I needed only one(the magenta color) However, my printer doesn't...

T
Tasha
trustpilot.com Oct 01, 2025

Save yourself the hassle and shop elsewhere

My experience is similar to others in that the company hasn't been good to work with. I was sent a defective product. The brand new black was so faded...

M
Marilyn Hawkinson-Hickey
trustpilot.com Oct 01, 2025

I used these for a number of years with…

I used these for a number of years with no problems. Lately I’ve had many problems with them being defective with no help from the company. They make...

M
Mark
trustpilot.com Oct 01, 2025

Never again

1ink replied to my review. I address 1ink's reply at the end of the review. MY Review: I have a HP laser printer & purchased a set of toner cartridges...

D
Darla
trustpilot.com Oct 01, 2025

Exceptional Customer Service

Exceptional and above and beyond fantastic Customer Service! I orderd ink for 2 separate Epson printers I have. 1ink called me simply to confirm there...

G
Grandma and Papa
trustpilot.com Oct 01, 2025

Horrible Quality

I ordered 3 cartridges. 2 CL-211XL and 1 PG-210XL. Neither of the CL-211XL cartridges worked. I tried deep cleaning, aligning and still got horrible r...

C
Claudia B Galvez
trustpilot.com Oct 01, 2025

Brand new black ink cartridge

Brand new black ink cartridge, only prints partial lines. Tried to contact customer service. Recording says to contact by e...

S
Sharon
trustpilot.com Oct 01, 2025

I bought a drum and cartridge for my…

I bought a drum and cartridge for my Brothers printer. Sprayed ink and left marks on the paper. They were willing to refund my money but it would cost...

B
Bhawna Goel
trustpilot.com Oct 01, 2025

They are cheats

They are cheats. Hide all the restocking fees shipping fees info in layers or return policy. The customer represen...

V
Vee Eppie
trustpilot.com Oct 01, 2025

If they don’t work ..you lose $$$

ordered ink for my printer and defective cartridges (kept popping out of place jamming carriage) I Paid $61.84.. 1ink refunded only $44.30 ..(my expen...

T
Terry Thompson
trustpilot.com Oct 01, 2025

I ordered 3 63XL ink cartridges & they…

I ordered 3 63XL ink cartridges & they only printed about 6 sheets of a letter before they dried up & had to be replaced. I then bought the right HP c...

J
Jerry Perkins
trustpilot.com Oct 01, 2025

Purchased a full set of ink cartridges…

Purchased a full set of ink cartridges for HP printer. which did not work. Technical support could not resolve the issue. Was required to return...

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Conclusion

Customer reviews for 1ink show repeated reports of defective or incompatible cartridges and frequent disputes over refunds and return fees. Multiple reviewers cite underfilled or leaking cartridges, printers failing to recognize remanufactured items, and time-consuming support processes. A minority of customers reported helpful order-confirmation calls, but these are outnumbered by complaints about product quality and refund handling. Consumers considering 1ink should carefully review compatibility prompts, document printer supply status pages when returning cartridges, and read the company’s return and restocking-fee policies before purchase.