Customer reviews for 1ink show repeated reports of defective or incompatible cartridges and frequent disputes over refunds and return fees. Multiple reviewers cite underfilled or leaking cartridges, printers failing to recognize remanufactured items, and time-consuming support processes. A minority of customers reported helpful order-confirmation calls, but these are outnumbered by complaints about product quality and refund handling. Consumers considering 1ink should carefully review compatibility prompts, document printer supply status pages when returning cartridges, and read the company’s return and restocking-fee policies before purchase.
Examples from available reviews (May 2024 – Feb 2026).
Aftermarket cartridges leaked, damaging printer and only partial refund issued.
“The 1ink cartridges were defective.”
Returned defective cartridges but incurred shipping and restocking fees losing significant money.
“1ink refunded only $44.30”
Company confirmed my order and provided exceptional customer service.
“Exceptional and above and beyond fantastic Customer Service!”
Website suggested a compatible cartridge but a different one was shipped.
“received a different cartridge.”
Most reviewers describe poor customer support: slow responses, denied or partial replacements, and repeated escalation without satisfactory resolution.
Many customers report partial refunds, restocking and return-shipping deductions, and product failures that made purchases poor value.
A few reviewers report site or ordering issues: incorrect compatibility prompts, buried return terms, and nonfunctional contact/email forms.
Numerous reports of incompatible, leaking, underfilled, or prematurely failing cartridges; several reviewers returned to OEM products afterward.
Reviews frequently cite disputed or limited communication: accusations of deception, delayed replies, and unexpected policy enforcement.
Overall impressions are largely negative: recurring product failures and refund disputes dominate, though a small number report positive service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · bbb.org (2) · Quotes shortened · As of: February 2026
Black cartridges were rejected by the printer and never worked.
“Their black cartridges did not work in my printer.”
Black cartridges were rejected by the printer and never worked.
“Their black cartridges did not work in my printer.”
Incorrect cartridge damaged the printer drum, causing expensive repairs.
“damaged the ink drum on my MFC-9970CDW printer.”
Incorrect cartridge damaged the printer drum, causing expensive repairs.
“damaged the ink drum on my MFC-9970CDW printer.”
Company uses unfair contracts and fails to deliver promised services.
“This company is shameful.”
Company uses unfair contracts and fails to deliver promised services.
“This company is shameful.”
Company promised replacement cartridges but later denied warranty and replacements.
“THEY STATED THAT THEY WOULD REPLACE THE 4 CARTRIDGES”
Company sold incompatible cartridges and refused refund for defective products.
“1INK.com refuses to refund me because their products do not fit or work in my Printer”
Cartridges were incompatible with the HP printer and not accepted.
“My hp will not accept your cartridges.”
Website suggested a compatible cartridge but a different one was shipped.
“received a different cartridge.”
Repeated defective toners and aggressive, unhelpful customer service from CEO.
“he wasn’t going to send me another toner”
Cartridges did not work despite following troubleshooting and replacements failed.
“These cartridges don’t work.”
Ink colors were poor and cartridges arrived partially filled, no customer response.
“cartridges themselves are not even fully filled.”
Cartridges failed and company refused warranty citing firmware updates.
“Absolute garbage product and company.”
Several cartridges were not recognized and customer support did not respond.
“Poor Customer Support.”
Received defective cartridges, returned them at own cost and only partially refunded.
“they only partially refunded me.”
Longtime customer experienced many defective cartridges and poor customer support.
“They make you jump thru hoops”
Aftermarket cartridges leaked, damaging printer and only partial refund issued.
“The 1ink cartridges were defective.”
Company confirmed my order and provided exceptional customer service.
“Exceptional and above and beyond fantastic Customer Service!”
Two cartridges didn't work and company accused the reviewer of faking.
“Neither of the CL-211XL cartridges worked.”
New black cartridge printed only partial lines and customer contact failed.
“Brand new black ink cartridge, only prints partial lines.”
Drum and cartridge leaked, refund required costly return shipping not covered.
“They were willing to refund my money but it would cost $25 to return the items.”
Hidden restocking and shipping fees resulted in a large unexpected charge.
“They ate 120 bucks off my order.”
Returned defective cartridges but incurred shipping and restocking fees losing significant money.
“1ink refunded only $44.30”
Aftermarket cartridges dried up after only a few pages, prompting switch to OEM.
“they only printed about 6 sheets”
Cartridges did not work, support couldn't fix, and return shipping was charged.
“Technical support could not resolve the issue.”
Multiple cartridges ran out prematurely and support was rude and accusatory.
“He called me a liar and said to take my business elsewhere.”
Aftermarket cartridges leaked, damaged printer, and only partial refund given.
“The 1ink cartridges were defective.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1ink is an online retailer of printer ink and toner cartridges, offering compatible and remanufactured replacements for consumer and small-office printers. The site presents product listings by printer model and sells multi-packs and single cartridges intended as lower-cost alternatives to OEM supplies.