Several reviewers report failures such as mold growth and a door that would not seal. Some customers also allege billing problems and order substitutions. A few accounts describe staff stepping in to fix issues, and one reviewer says the build quality was acceptable. Ratings cluster at both high and low ends, pointing to sharply different experiences.
Examples from available reviews (Feb 2016 – Feb 2026).
The company resolved a purchase miscommunication and fixed the issue.
“They stepped up and resolved all issues”
Seller substituted an unordered item and held a $150 charge too long.
“They pulled a total bait and switch on me.”
Humidor developed mold and had a non-sealing door; guarantee was denied.
“there was signs of mold along the woodwork.”
Humidor quality and design met expectations, and customer service was helpful.
“it turned out to be good in quality.”
Some reviews describe staff stepping in and clearing up at least one purchase miscommunication. Others accuse the seller of swapping in items that were not ordered and keeping a $150 charge longer than expected. Service feedback ranges from fixes that helped to claims of deceptive billing.
Several reviews say withheld refunds and unexpected charges undercut the value. At least one reviewer reports the humidor matched expectations and felt appropriately priced. Views on value split sharply between satisfied buyers and those describing defects or billing disputes.
Negative accounts focus on return denials, disputed charges, and claims that negative reviews were suppressed. Positive accounts point to helpful support and acceptable design during setup. The overall buying and post-purchase experience comes across as uneven.
Several reviews cite major quality problems, including mold or plume on the wood and a door that did not seal. One review says the humidor met expected quality and design. Durability and sealing come up repeatedly as concerns.
At least one reviewer claims the company suppresses negative online feedback. Other reviews describe direct contact where staff resolved order issues. Communication results range from helpful responses to claims of opaque review handling.
Feedback splits between positive stories where order issues were resolved and strong complaints about defects and billing. The reviews include both satisfied customers and sharply negative reports. Overall tone is polarized rather than consistently positive.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
This place has a great selection of cigar humidors. I recently bought The Manhattan travel humidor and surprisingly, it turned out to be good in quality. Also, the design is so amazing and well finished. The price is also fair. I was surprised when it arrived in my house a week later after ordering. The customer service agent was completely willing to help and they addressed my concerns amicably and made my experience phenomenal! That said, 1st Class Cigar Humidor is a one-stop-shop with a full line of quality products. I'll be sure to be back for more business with them. I really recommend my friends to try this amazing shop for all their cigar needs!
The company resolved a purchase miscommunication and fixed the issue.
“They stepped up and resolved all issues”
Seller substituted an unordered item and held a $150 charge too long.
“They pulled a total bait and switch on me.”
Reviewer alleges the company suppresses negative product reviews online.
“There is no way this company is showing any bad reviews, period!”
Humidor developed mold and had a non-sealing door; guarantee was denied.
“there was signs of mold along the woodwork.”
Product developed something that looks like mold; company refused full refund.
“Plume is another word for mold but they won't admit to that.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1st Class Cigar Humidors sells cigar humidors and related accessories. It offers multiple humidor models in different sizes and finishes for home and travel use. Product pages usually list details such as dimensions and interior capacity. The site also includes ways to contact support and information on returns.