Reviews show consistent praise for 8K Flexwarm products’ warmth, fit and heating performance, with many customers highlighting battery life and build quality. However, multiple reviewers report issues with order handling, cancellations and responsiveness from customer service, and a few cite warranty or refund disputes. If you’re considering a purchase, check the seller’s return and warranty terms before ordering and save order confirmations. For buyers prioritizing product performance, many reviews recommend the heated apparel, but service-related risks were mentioned often enough to warrant caution.
Examples from available reviews (Dec 2021 – Feb 2026).
Product was well made but shipping was delayed and customer service unresponsive.
“I placed my order on November 13th and didn't receive it until December 3rd.”
Company enforced strict return rules and issued only a partial refund.
“They would only refund me part of what I paid.”
Waistcoat provides good value and keeps reviewer snug and warm.
“Really good value for money”
Fast delivery and a brilliant product, highly recommended.
“Fast delivery and brilliant product”
Many reviewers report speedy delivery, but a noticeable portion cite cancelled orders, delayed shipping and difficult returns.
Only a few reviews mention value: some call the garments good value, while a couple point to partial refunds or warranty gaps.
Most users report comfortable fit, quick heat-up and usable battery life; a small number report heating failure after extended use.
The majority praise build quality, even heat distribution and warmth; isolated reports describe battery or heating-component failures.
Several reviewers describe unresponsive customer service and poor contact handling; a minority name positive individual interactions.
Overall impressions are positive for product performance and warmth, tempered by repeated service and order-handling complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
After a year the jacket's heat light flickers and it doesn't heat.
“the heat light just flickers and doesn’t heat up”
Keeps husband warm and comfortable while playing golf.
“he is now warm and comfortable when we play golf”
Both recipients love the gilet and delivery was next day.
“delivered the next day.”
Fast delivery and a brilliant product, highly recommended.
“Fast delivery and brilliant product”
Reviewer described the product as great.
“Great product”
Praises excellent service, fast despatch, and product.
“can’t speak highly enough of the despatch time”
Waistcoat provides good value and keeps reviewer snug and warm.
“Really good value for money”
Bought as an early Christmas present and son loves it.
“He loves it”
Company enforced strict return rules and issued only a partial refund.
“They would only refund me part of what I paid.”
Excellent quality and service; every family member now has one.
“Every member of the family now have one!”
Jacket is great but there is no 12 months warranty as company is closing.
“no 12 months warranty as the company is closing down”
Jacket is toasty warm, very stylish, and enthusiastically recommended.
“Toasty warm and super stylish.”
Super warm stylish jacket with amazing customer service and quick delivery.
“Amazing customer service and very quick delivery even to the other side of the world”
Order was cancelled without explanation and customer couldn't contact company.
“Placed order and they cancelled a week later.”
Quick delivery and an excellent product.
“Quick delviery and excellent product.”
Superb product and customer service from Chloe, highly recommended.
“Superb product and customer service from Chloe.”
Jacket heated all day and battery lasted all day; sizing runs snug.
“The jacket was on full heat all day and the battery pack lasted all day long”
Heats up quickly and is very cozy.
“Heats up real quick and very cosy”
Reviewer praises both the service and the product's quality.
“Excellent service and excellent quality”
Product is excellent with easy ordering and efficient delivery.
“Easy to order and efficient delivery.”
While 8K Flexwarm has quality heated jackets, I was so disappointed with their shipping. I placed my order on November 13th and didn't receive it until December 3rd. I would have been better off ordering from a different company. The customer sales reps were so unresponsive and the only thing they would say is that my order was being processed. I even reached out to them on social media and still didn't receive a response.
Despite the terrible shipping, the 8K Pro heated jacket itself is well made and definitely keeps you warm. The heating elements are evenly dispersed throughout the jacket and it's very comfortable to wear. It's also lightweight. Overall, I'm happy with the product itself, but I hope 8K will improve on their order shipping and customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
8K Flexwarm is a brand offering battery-heated outerwear such as jackets and gilets. Consumers researching this brand typically look for information about heating performance, battery life, sizing, delivery and returns. Reviews for the brand are often posted on retailer and marketplace pages where buyers describe product fit, warmth and post-purchase support.