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We Collect & Analyze Reviews

ABC Carpet & Home
Experiences & Reviews

ABC Carpet & Home is a U.S. home furnishings retailer offering rugs, furniture, lighting and decor through retail locations and an online store. People researching this retailer often look for information on product selection (new and vintage), pricing, shipping times, and customer service policies.

Overview & Key Metrics

Reviews Analyzed 2
Positive Sentiment 50%
Latest Review 23d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Mixed reports: fast shipping and helpful in-store staff, but also long production and delivery delays reported by another buyer.

Share of mentions
22%
Mixed
💰

Value for money

One review highlights competitive prices and satisfaction with value for a vintage rug; sample size is small.

Share of mentions
11%
Mixed
⚡

User experience

Website and in-store browsing were praised, but the overall purchase process later caused frustration for at least one customer.

Share of mentions
22%
Mixed
🔧

Product quality

A buyer described a Turkish vintage rug as high quality and color-accurate; there are few product-specific comments otherwise.

Share of mentions
11%
Mixed
📞

Communication

A customer reported poor communication: delayed or missing updates, slow email replies, and unanswered phone calls.

Share of mentions
11%
Weak
⭐

Overall experience

Overall impressions diverge: one reviewer was very pleased and would return, another called the purchase their worst experience.

Share of mentions
22%
Mixed

View all 2 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 2 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025

T
Thaddeus Evans
trustpilot.com Oct 01, 2025

BUYER BEWARE

BUYER BEWARE! Buying a sofa from ABC Carpet & Home was one of the the worst experiences of any purchase I've made. This company left me feeling frustr...

Y
Yasmin Shah
Collected.reviews Nov 15, 2021

vintage Turkish runner rug (3'8"x13'4")

I have been looking for a rug for my entryway and have been going to a few local shops. I found a few I liked but they were a bit too pricey. On a whim I decided to go online and found the exact rug I wanted. It was Turkish100% and the quality was right, so I ordered it. It was shipped to me here in New York within 10 days flat, amazing! I am very pleased with the service and great selection, excellent prices, and very easy to navigate the site. It is so fun to find cool vintage pieces that are so beautiful. It's perfect for my entryway and the colors are exactly how I pictured them. I will definitely return!

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Conclusion

These reviews show a split customer experience. One reviewer praised quick shipping (arrived in 10 days), good selection, easy website navigation, and favorable prices for a vintage rug. Another reviewer experienced nearly six months of delay on a custom sofa, repeated rescheduled ETAs, slow email responses, unanswered phone calls, and frustration with a no-return policy. If you consider buying, verify production and delivery timelines, request swatches or status updates in writing, and confirm the return policy before purchase. These steps reflect issues and strengths reported directly by reviewers here.