These reviews show a split customer experience. One reviewer praised quick shipping (arrived in 10 days), good selection, easy website navigation, and favorable prices for a vintage rug. Another reviewer experienced nearly six months of delay on a custom sofa, repeated rescheduled ETAs, slow email responses, unanswered phone calls, and frustration with a no-return policy. If you consider buying, verify production and delivery timelines, request swatches or status updates in writing, and confirm the return policy before purchase. These steps reflect issues and strengths reported directly by reviewers here.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast shipping, good quality rug, and easy online ordering.
“It was shipped to me here in New York within 10 days flat, amazing!”
Company failed to communicate and delayed delivery nearly six months.
“I DID NOT RECEIVE MY SOFA UNTIL ALMOST 6 MONTHS AFTER THE PURCHASE.”
Mixed reports: fast shipping and helpful in-store staff, but also long production and delivery delays reported by another buyer.
One review highlights competitive prices and satisfaction with value for a vintage rug; sample size is small.
Website and in-store browsing were praised, but the overall purchase process later caused frustration for at least one customer.
A buyer described a Turkish vintage rug as high quality and color-accurate; there are few product-specific comments otherwise.
A customer reported poor communication: delayed or missing updates, slow email replies, and unanswered phone calls.
Overall impressions diverge: one reviewer was very pleased and would return, another called the purchase their worst experience.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Company failed to communicate and delayed delivery nearly six months.
“I DID NOT RECEIVE MY SOFA UNTIL ALMOST 6 MONTHS AFTER THE PURCHASE.”
I have been looking for a rug for my entryway and have been going to a few local shops. I found a few I liked but they were a bit too pricey. On a whim I decided to go online and found the exact rug I wanted. It was Turkish100% and the quality was right, so I ordered it. It was shipped to me here in New York within 10 days flat, amazing! I am very pleased with the service and great selection, excellent prices, and very easy to navigate the site. It is so fun to find cool vintage pieces that are so beautiful. It's perfect for my entryway and the colors are exactly how I pictured them. I will definitely return!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ABC Carpet & Home is a U.S. home furnishings retailer offering rugs, furniture, lighting and decor through retail locations and an online store. People researching this retailer often look for information on product selection (new and vintage), pricing, shipping times, and customer service policies.