Review content shows a pattern of generally positive customer experiences with responsive support and a wide product selection. Many customers report successful issue resolution — replacements, prompt replies, and helpful troubleshooting — which supports the company’s claims of active customer service. However, reviewers also document isolated product failures (nonworking heat functions, a torso suction failure) and some delivery problems, including stolen packages and at least one unresolved reimbursement. If you consider buying from AcmeJoy, inspect product specifications, keep order and shipment records, test items on arrival, and use documented support channels for faster resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Item arrived nonfunctional and the company did not respond.
“AVOID THIS COMPANY, TOTAL WASTE OF MONEY AND TIME!!”
Item was stolen and company did not reimburse or help.
“I still didn't get a reimbursement for my stolen item.”
Company replaced defective items after initial failures, customer satisfied.
“Customer Service was excellent.”
Reviewer enjoyed the doll's realistic textures and overall sexual experience.
“She is tight and the texture is really lifelike.”
Most reviewers report responsive, helpful customer service and successful issue resolution; a minority describe unresolved refund requests or failures to respond.
Several reviewers find prices reasonable and products good value; others call out poor value when specific features fail or products break quickly.
Customers commonly describe the website and product use as straightforward; many highlight clear instructions, helpful videos, and fast chat/email support.
Many reviewers praise realistic textures, durability and product variety; isolated reports describe functional failures (e.g., nonworking heat, broken suction) on certain units.
Reviewers frequently note fast, courteous replies via chat or email and proactive follow‑up; a few reviews report no reply to support requests.
Overall impressions are largely positive with repeat purchases and recommendations; a minority of customers report unresolved delivery or product failure issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
AVOID THIS COMPANY, TOTAL WASTE OF MONEY AND TIME!!
In order to receive a heated vibrator, I ordered from AcmeJoy online shop. It was sent in the shape of an unpowered diddle with no opening for a battery or plug; however, they did provide a USB cord, but there was no plug to be found.
It's so harsh that I can't even put it to use.
I've requested a refund because the equipment is completely worthless; nevertheless, they have not answered to any of my emails or phone calls; I'm really unsatisfied with their service.
It is my recommendation that if they do not provide what they advertise, you go elsewhere for your requirements.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AcmeJoy is an online retailer of adult pleasure products and accessories, including vibrators, realistic dolls and related specialty items. The company operates through a web storefront where customers can browse product models, descriptions and purchase online. Consumers researching AcmeJoy should review product specifications, shipping methods, return and refund policies, and available customer support channels on the official site before buying.