Customers often mention fast shipping and knowledgeable sales staff who answer questions by phone and chat. Many say orders arrived as described and were packed well. Some reviews describe major service breakdowns, including delayed deliveries, missing orders, and refusals to issue refunds. A smaller group reports defective items or unclear instructions.
Examples from available reviews (Oct 2021 – Feb 2026).
Staff provided great support, quick responses, and friendly service.
“Great support and follow up from staff.”
Product and quantity matched description and arrived well packed.
“Product and quantity as described.”
Order never arrived; customer service blamed shipper and provided no refund.
“No product, no refund.”
No response from the company after ffl dealer contacted them.
“This is Saturday, no response from your company.”
Reviewers often cite quick order processing and helpful sales support. Several describe prompt follow-up calls and staff who help with choosing the right product. Clear complaints point to long delays, missing shipments, and refusals to refund.
Many buyers say prices were competitive, with occasional rewards that lowered the cost. Some call out strong value on specific products. A few note that shipping fees or state laws pushed the final price higher.
Several customers say the site is easy to use and helpful for researching PCP rifles. A few describe confusing options or instructions that are hard to follow. Phone and chat support comes up repeatedly for answering technical questions.
Multiple reviews say items arrived in the stated condition and matched the descriptions. Buyers note protective, intact packaging for small items such as pellets. A handful of reports mention defects on arrival and functional issues with certain models.
Many reviews point to patient, knowledgeable staff and fast replies by phone and chat. Several customers mention follow-up calls and useful troubleshooting. Some reports describe no response to FFL questions, shipments sent without authorization, or staff who were not helpful when orders went missing.
Many reviews describe consistently positive purchases with solid products and service. Another group details delivery or refund disputes that remained unresolved and left customers highly dissatisfied. Overall, praise clusters around sales help and shipping, while criticism focuses on failures to resolve orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product and quantity matched description and arrived well packed.
“Product and quantity as described.”
Helpful sales support; rifle arrived but scope requires different rings.
“Salesman answered everything then sent us an email”
Mark provided great help making a decision.
“great help making a decision, mark was the best, thanks”
Staff were helpful but too many confusing rifle choices prevented ordering.
“There were just too many rifles to choose from.”
Rifle was a good buy but instructions and pump requirement were unclear.
“the instructions are very hard to understand.”
Fast shipping and overall great company experience.
“Fast shipping, great company to do business with.”
Order never arrived; customer service blamed shipper and provided no refund.
“No product, no refund.”
Two items were missing but customer service promptly shipped replacements.
“Unfortunately 2 items were missing from my order”
Reviewer describes their experience as excellent and very good.
“Excelent very good”
Orders arrived as described and shipping was consistently fast.
“I have received exactly what I ordered exactly as described.”
Pellets packaged well; none deformed, rewards helped reduce cost.
“Airgun Depot always does an excellent job of packaging the pellets”
Product appears excellent and reviewer hopes it improves shot grouping.
“Excellent product at first glance.”
Crosman 1077 repeater has cartridge and loading problems, needs improvement.
“ONE OF THE RIFLES DOESNT HOLD THE PELETS”
Prices are ok but increase after shipping due to cal. laws.
“Prices are ok, until you add shipping.”
Great service and help overall; reviewer feels there are too many offers.
“I had great service and help”
Chat support was very helpful answering scope and mount questions.
“Chat was very helpful.”
Reviewer received a great product at a great price.
“Great product at a great price!!”
Great price, quick shipping, and consistently pleasant purchase experiences.
“Great price, quick shipping, and quality product.”
Website is easy to navigate.
“easy to navigate web site”
Gun arrived in perfect condition and met expectations.
“Gun came in perfect condition”
Knowledgeable, patient staff recommended exceptional quality products that improved experience.
“Knowledgeable sales staff, patient guidance”
Order was significantly delayed and company refused to refund.
“They refuse to issue a refund.”
Customer reports poor service, costly return, and being blamed.
“Horrible customer service,”
I have had multiple purchases from Airgun Depot and all along I've had a great experience with them. Never had any issues so far. Delivery has always been timely and the sales team that I've interacted with during my purchase has been super helpful in product recommendations. All my orders have always arrived in great shape and in perfect condition, with no damage. The only drawback I can highlight (too unfortunate I gotta mention) is that sometimes they're kinda so busy that reaching out via a call can become futile. I have recommended this site to friends and I'll order from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Airgun Depot runs an online store focused on airguns, air pistols, air rifles, and related shooting accessories. The website shows product specs, photos, and parts diagrams for pellets, scopes, mounts, and PCP gear. Customers can order through the online checkout and reach support by phone or chat. The company also posts manuals and technical details for many models to help buyers and technicians.