Customer feedback for Alala in these reviews is mixed. Multiple shoppers praise soft, stylish fabrics, flattering fits and fast shipping, and some note quick, helpful customer service including replacements. However, a subset of reviews report inconsistent product durability (stitching, pilling, holes), sizing problems and slow or disputed refund handling. Consumers considering a purchase may want to check item-specific sizing notes, keep return tracking and document communications, and test one item first if concerned about fit or durability.
Examples from available reviews (Dec 2021 – Feb 2026).
Returned items but refund was delayed and required disputes.
“Alala is disputing my dispute saying I never returned the merchandise.”
Exceptional customer service accompanied by high-quality, flattering clothing.
“exceptional customer service.”
Product had poor fabric and stitching, ripped after one wear.
“The stitching of the suit seams was messy and it ripped off after a single wear.”
Multiple emails about an exchange were ignored by customer service.
“they have completely ghosted me.”
Shipping is often described as fast and well packaged, but multiple reviewers report problems with returns and refunds, producing mixed service experiences.
Few or no reviews explicitly discuss price or perceived value; feedback centers on fit, fabric quality, returns and customer service instead.
Many reviewers praise softness, style and flattering fit; others report bad sizing, items not fitting expectations and disappointing first impressions.
Several customers describe soft, lightweight fabrics and good construction, while others report stitching failures, pilling, premature holes and items ripping after one wear.
Some customers report prompt, courteous replies and quick replacements; others describe slow or absent responses, ghosting and disputed refund conversations.
Overall impressions are split: enthusiastic repeat buyers praising fabric and service coexist with customers reporting quality defects and difficult return/refund experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returned items but refund was delayed and required disputes.
“Alala is disputing my dispute saying I never returned the merchandise.”
Fast shipping, thoughtful packaging, and responsive customer service.
“They always ship extremely fast and package the items kindly.”
Multiple emails about an exchange were ignored by customer service.
“they have completely ghosted me.”
Exceptional customer service accompanied by high-quality, flattering clothing.
“exceptional customer service.”
Clothes are soft, light, stylish, and versatile to wear anywhere.
“The clothes are so soft, light and stylish!”
Products elicit compliments and boost confidence during pilates classes.
“I always get so many compliments when I wear my seamless cami bra and shorts to my pilates classes”
Reviewer says they love the products.
“Love the products”
I did not like the body suit I bought at this store. The fabric was too harsh and itchy. I also didn't like the color. It just wasn't my style. I liked how quick the shipping was, but I wish they had better quality control over their clothes before sending them out to customers. The stitching of the suit seams was messy and it ripped off after a single wear. You guys need to step up your game if you want customers like me to ever come back again, which I highly doubt. Also, I wouldn't recommend you until you improve on the quality control of your products.
1 out of 5 stars!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alala is a women's apparel brand that designs and sells activewear and lifestyle clothing, primarily through online retail channels and select stockists. Consumers researching the brand typically look for fit, fabric quality, returns policy and customer service information.