Reviews Analyzed
8
We Collect & Analyze Reviews
Alala
Experiences & Reviews
Alala is a women's apparel brand that designs and sells activewear and lifestyle clothing, primarily through online retail channels and select stockists. Consumers researching the brand typically look for fit, fabric quality, returns policy and customer service information.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
23d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Shipping is often described as fast and well packaged, but multiple reviewers report problems with returns and refunds, producing mixed service experiences.
Share of mentions
Mixed
16%
💰
Value for money
Few or no reviews explicitly discuss price or perceived value; feedback centers on fit, fabric quality, returns and customer service instead.
Share of mentions
Mixed
0%
⚡
User experience
Many reviewers praise softness, style and flattering fit; others report bad sizing, items not fitting expectations and disappointing first impressions.
Share of mentions
Mixed
25%
🔧
Product quality
Several customers describe soft, lightweight fabrics and good construction, while others report stitching failures, pilling, premature holes and items ripping after one wear.
Share of mentions
Mixed
22%
📞
Communication
Some customers report prompt, courteous replies and quick replacements; others describe slow or absent responses, ghosting and disputed refund conversations.
Share of mentions
Mixed
13%
⭐
Overall experience
Overall impressions are split: enthusiastic repeat buyers praising fabric and service coexist with customers reporting quality defects and difficult return/refund experiences.
Share of mentions
Mixed
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (December 2021 – October 2025).
STAY AWAY! Far far away unless you want to have to fight for your money back if you return something!!
"I would give 0 stars if I could. I purchased (2) orders from them. Both unfortunately did not fit the way I wanted them to so I returned them. Let me..."
P T
Trustpilot
Oct 01, 2025
Featured for: Detailed refund dispute and return problems
Exceptional customer service
"I’m very impressed with both the quality and customer service at Alala. The clothing is absolutely top-notch—the fabrics feel luxurious and the fit is..."
Cristina Dios
Trustpilot
Oct 01, 2025
Featured for: Positive service and product quality example
Bodysuit
"I did not like the body suit I bought at this store. The fabric was too harsh and itchy. I also didn't like the color. It just wasn't my style. I liked how quick the shipping was, but I wish they had better quality control over their clothes before sending them out to customers. The stitching of the suit seams was messy and it ripped off after a single wear. You guys need to step up your game if you want customers like me to ever come back again, which I highly doubt. Also, I wouldn't recommend you until you improve on the quality control of your products.
1 out of 5 stars!!!"
Aliyah
Collected.reviews
Dec 16, 2021
Featured for: Product defect, fabric and stitching failures
Quality and Customer Service Issues
"This company has some quality and customer service issues. I have sent no less than FIVE emails about exchanging a jacket for a smaller size and they..."
Julia MB
Trustpilot
Oct 01, 2025
Featured for: Repeated emails ignored; quality concerns
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
P T
trustpilot.com
Oct 01, 2025
STAY AWAY! Far far away unless you want to have to fight for your money back if you return something!!
I would give 0 stars if I could. I purchased (2) orders from them. Both unfortunately did not fit the way I wanted them to so I returned them. Let me...
J
Jess Lynn
trustpilot.com
Oct 01, 2025
Love the merchandise
Love the merchandise. They always ship extremely fast and package the items kindly. I had one issue one time and customer service replied within a d...
J
Julia MB
trustpilot.com
Oct 01, 2025
Quality and Customer Service Issues
This company has some quality and customer service issues. I have sent no less than FIVE emails about exchanging a jacket for a smaller size and they...
C
Cristina Dios
trustpilot.com
Oct 01, 2025
Exceptional customer service
I’m very impressed with both the quality and customer service at Alala. The clothing is absolutely top-notch—the fabrics feel luxurious and the fit is...
M
Maria Lourdes Transporte
trustpilot.com
Oct 01, 2025
Looking Great with Alala
The clothes are so soft, light and styli...
J
Jayden Karr
trustpilot.com
Oct 01, 2025
HUGE Alala fan
Love everything I've purchased from Alala!! I always get so many compliments when I wear m...
F
Fahrizal Faisal
trustpilot.com
Oct 01, 2025
Great store
...
A
Aliyah
Collected.reviews
Dec 16, 2021
Bodysuit
I did not like the body suit I bought at this store. The fabric was too harsh and itchy. I also didn't like the color. It just wasn't my style. I liked how quick the shipping was, but I wish they had better quality control over their clothes before sending them out to customers. The stitching of the suit seams was messy and it ripped off after a single wear. You guys need to step up your game if you want customers like me to ever come back again, which I highly doubt. Also, I wouldn't recommend you until you improve on the quality control of your products.
1 out of 5 stars!!!
Conclusion
Customer feedback for Alala in these reviews is mixed. Multiple shoppers praise soft, stylish fabrics, flattering fits and fast shipping, and some note quick, helpful customer service including replacements. However, a subset of reviews report inconsistent product durability (stitching, pilling, holes), sizing problems and slow or disputed refund handling. Consumers considering a purchase may want to check item-specific sizing notes, keep return tracking and document communications, and test one item first if concerned about fit or durability.