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We Collect & Analyze Reviews

Alamour The Label
Experiences & Reviews

Alamour The Label is an online fashion label focused on formal, bridal and evening wear sold through its website. It offers made-to-order and ready-to-wear dresses and ships to international customers. Shoppers researching the brand often look for product quality, delivery timelines, returns policy, and customer support experiences.

Overview & Key Metrics

Reviews Analyzed 22
Positive Sentiment 32%
Latest Review 27d
Overall Rating
2.2

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report poor resolution of problems: denied refunds, store-credit instead of refunds, and repetitive or no customerโ€‘service follow-up.

Share of mentions
20%
Weak
๐Ÿ’ฐ

Value for money

Many customers describe poor value due to defects, extra alteration costs, refund problems, or lost money from delayed/undelivered orders.

Share of mentions
12%
Weak
โšก

User experience

Mixed reports: some note useful payment options and clear ordering advice; others report checkout errors, security concerns, or confusing site issues.

Share of mentions
5%
Mixed
๐Ÿ”ง

Product quality

Product quality experiences vary: several customers praise fit and craftsmanship, but a larger group reports wrong items, defects, or rapidly deteriorating details.

Share of mentions
19%
Weak
๐Ÿ“ž

Communication

Communication is a frequent issue: many cite long delays, generic responses or no replies; some customers report timely updates via WhatsApp/email.

Share of mentions
21%
Weak
โญ

Overall experience

Overall impressions tilt negative: numerous detailed complaints about delivery, refunds and service, while a subset report satisfactory orders.

Share of mentions
24%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (2) ยท Quotes shortened ยท As of: October 2025

J
Jessica
trustpilot.com Oct 01, 2025

Paid in June, Still No Refund or Resolution

My experience with Alamour the Label has been one of the most disappointing customer service interactions Iโ€™ve ever had. I placed an order for a made-...

B
Belinda Watson
trustpilot.com Oct 01, 2025

Buyer Beware

Buyer Beware. We ordered a formal dress in April. the first dress provided had a flaw and needed to be returned. The second dress provided had the sam...

a
annemarie juan
trustpilot.com Oct 01, 2025

Gave me store credit I canโ€™t use

Ordered a dress back in 2022 for an event. They took months to ship so I eventually had to cancel the order. In exchange I receieved a store credit th...

J
Jessica
trustpilot.com Oct 01, 2025

I love the clothing from Alamour

I love the clothing from Alamour. It el...

K
Katie Loadsman
trustpilot.com Oct 01, 2025

Received my make to order within 4โ€ฆ

Received my make to order within 4 weeks of purchase. Itโ€™s an absolutely stunning dress. I would recommend ordering early an...

A
Alanna
trustpilot.com Oct 01, 2025

Great ๐Ÿ‘—

...

V
Vexia Marionette
trustpilot.com Oct 01, 2025

BEWARE OF SCAMS

I went to make a Purchase for the Regina Dress in Black Its on sale for $99. However after I entered my details in, my bank had a popup notification w...

T
Triin M
trustpilot.com Oct 01, 2025

AlaSCAM The Label

I ordered two dresses from their website in May. The order shipped on May 12th, and I got a tracking number. But the package never left Australia (I a...

n
nortee stylez
trustpilot.com Oct 01, 2025

Disgusting company

Disgusting company, horrible customer service, shit pro...

C
Charlise Jenna
trustpilot.com Oct 01, 2025

AVOID

Avoid this company. Or - if you want to have your time wasted, be extremely stressed, ignored and let down - then this is the company for you! I previ...

C
Carlie Bowden
trustpilot.com Oct 01, 2025

Very happy with my gown

Very happy with my gown. Great q...

N
Nur Erdal
trustpilot.com Oct 01, 2025

I placed an order with this companyโ€ฆ

I placed an order with this company over two months ago and have yet to receive either the product or a refund. Despite multiple attempts to contact c...

b
brad08
trustpilot.com Oct 01, 2025

AVOID

AVOID. I ordered a wedding dress from them. I received a dress that looked nothing like the dress in the online pictures. I emailed them providing the...

N
Nessi Ox
trustpilot.com Oct 01, 2025

Warning

Warning: Do not buy from this site. My order took two months to arrive. The zipper was bro...

J
Janine
trustpilot.com Oct 01, 2025

Perfect Wedding Dress

The wedding dress is as beautiful as its picture, the sizing was as described. My daughter looks beautiful in it and canโ€™t...

M
Miriam Hijazi
trustpilot.com Oct 01, 2025

Needs to be a zero stars option for this place

If you're looking for a dressmaking service that sends you the wrong dress and then acts like it's your faultโ€”look no further! Alamour the label Paddi...

D
Danela
trustpilot.com Oct 01, 2025

Worst customer service

Worst customer service, they donโ€™t respond. The quality is really bad and they donโ€™t offer refunds. For the price, you would expect better quality. Ne...

V
Vanessa McCluskie
trustpilot.com Oct 01, 2025

Great communication

Great communication, dress was custom made an...

R
Reema H
trustpilot.com Oct 01, 2025

Absolutely horrible!!!

Absolutely horrible!!! 3.7 Stars is so good compared to what they should be getting... If I could, i would give them a zero.. horrible customer serivc...

J
J R T
trustpilot.com Oct 01, 2025

Terrible Experience

Terrible experience. Would NEVER shop at Alamour again. Weeks of reaching out on every single platform asking why my order was so delayed, to receive...

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Conclusion

Reviews show a split pattern: several customers received wellโ€‘made dresses delivered on time and praised communication, but a larger portion report repeated delays, incorrect or defective items, and difficulty obtaining refunds. Common issues include long production/shipping timelines, store credit instead of cash refunds, and limited or delayed responses from customer support. If you are considering ordering, allow extra lead time, document all communications, and confirm return/refund policies beforehand. Use payment methods with buyer protection and consider ordering early or requesting tracking and measurement confirmations to reduce risk.