Reviews show a split pattern: several customers received well‑made dresses delivered on time and praised communication, but a larger portion report repeated delays, incorrect or defective items, and difficulty obtaining refunds. Common issues include long production/shipping timelines, store credit instead of cash refunds, and limited or delayed responses from customer support. If you are considering ordering, allow extra lead time, document all communications, and confirm return/refund policies beforehand. Use payment methods with buyer protection and consider ordering early or requesting tracking and measurement confirmations to reduce risk.
Examples from available reviews (Nov 2022 – Feb 2026).
Made-to-order dress arrived wrong size; refund ignored after poor service.
“At this point, I have no refund, no usable dress, and absolutely no confidence in this brand.”
Package returned; company demanded reship fee and refused refund.
“they just basically stole my money!”
Made-to-order dress arrived in four weeks, stunning but costly alteration.
“Received my make to order within 4 weeks of purchase.”
Fast shipping, great fit, and helpful customer service exceeded expectations.
“Not only was the dress of high quality, but it also fit like a glove.”
Most reviewers report poor resolution of problems: denied refunds, store-credit instead of refunds, and repetitive or no customer‑service follow-up.
Many customers describe poor value due to defects, extra alteration costs, refund problems, or lost money from delayed/undelivered orders.
Mixed reports: some note useful payment options and clear ordering advice; others report checkout errors, security concerns, or confusing site issues.
Product quality experiences vary: several customers praise fit and craftsmanship, but a larger group reports wrong items, defects, or rapidly deteriorating details.
Communication is a frequent issue: many cite long delays, generic responses or no replies; some customers report timely updates via WhatsApp/email.
Overall impressions tilt negative: numerous detailed complaints about delivery, refunds and service, while a subset report satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Asked to pay import fee or return; refund never issued and no response.
“I haven't received my refund.”
In-store styling session was excellent; stylist Nouf was very helpful.
“the beautiful owner Nouf was my stylist. She was amazing!”
Longtime customer praises quality, fast shipping, and helpful staff.
“This online store is my go to for dresses.”
Never received order and required additional unexpected fees; buyer warns.
“This is a scam!”
Unresponsive, rude service; order not shipped and only store credit offered.
“WORST COMPANY EVER!!! Rude customer service”
Company error led to refund then demanded excessive payment for replacement.
“Shockingly appalling conduct.”
Very happy; dress beautiful, correct size, and delivered quickly.
“The dress is beautiful, the size is perfect and I received it very quickly.”
Sister company order missed promised date; customer service was unhelpful.
“no care or empathy given.”
Order delayed over four months with poor communication and no accountability.
“I ordered a dress 4+ months ago and received little to no communication”
Promised timelines missed and vague, late communication causing stress.
“the dress “likely” wouldn’t be ready in time.”
Poor service: ignored, forced to accept store credit, and charged fees.
“They gave me store credit to use for one item in store”
Very poor and rude customer service.
“Poor customer service, extremely rude with clients.”
Wedding dress differed from photos with missing beads; reviewer calls scam.
“DO NOT BUY THE MARISEL DRESS.”
Custom formal dress had poor construction and fit; company unresponsive.
“the overall quality was disgusting”
Stunning, high-quality dress with fast arrival and good sizing communication.
“Stunning dress, beautiful craftsmanship”
Exceptional customer service from Georgia; reviewer will return.
“Georgia Best customer service ever...”
Made-to-order dress arrived wrong size; refund ignored after poor service.
“At this point, I have no refund, no usable dress, and absolutely no confidence in this brand.”
Received flawed, incorrect dresses; refund denied and delivery delayed.
“The second dress provided had the same flaw in the material and was the wrong size and design.”
Received unusable store credit and checkout error; customer service unresponsive.
“store credit that I cannot use as an error message appears in checkout.”
Praises Alamour clothing as elegant, stylish, and well crafted.
“I love the clothing from Alamour.”
Made-to-order dress arrived in four weeks, stunning but costly alteration.
“Received my make to order within 4 weeks of purchase.”
Quick delivery and positive opinion of the dress.
“Great 👗 Quick delivery”
Suspicious website indicators and negative reviews led to cancelling purchase.
“it seems like a scam”
Package returned; company demanded reship fee and refused refund.
“they just basically stole my money!”
Reviewer calls company disgusting with horrible service and poor products.
“Disgusting company, horrible customer service, shit products what more do you want?”
Wedding dress delayed six months with poor communication and stress.
“I’ve now wasted 6 months though and still have no dress.”
Very happy with gown; great quality and good fit for price.
“Very happy with my gown.”
Order not received and no response; escalating to payment provider.
“have yet to receive either the product or a refund.”
Received wrong dress; company threatened customer and offered no return assistance.
“customer service contacted me calling me a thief and that they will be pressing charges against me.”
Order arrived after two months with broken zipper and no refund.
“The zipper was broken.”
Wedding dress matched picture and size; delivery delayed but communicated.
“kept up to date via watts app and email.”
Received wrong dress; company denied fault and provided no refund.
“Customer service? More like customer gaslighting.”
Poor customer service, bad quality, and refusal to refund.
“Worst customer service, they don’t respond.”
Custom dress arrived within promised timeframe with great communication.
“Great communication, dress was custom made and arrived within the time frame set by Alamour”
Poor customer service, low-quality products, and high return fees.
“100AUD to return any of their items.”
Repeated delays, unresponsive support, and poor quality with beads detaching.
“it isn’t the best quality with beads already coming off.”
I recently purchased a formal dress from Alamour The Label and I couldn't be happier with my purchase. Not only was the dress of high quality, but it also fit like a glove. Their website offered convenient payment options such as Afterpay, Zip, and Sezzle which made purchasing the dress possible for me on a budget.
The shipping process was also very quick and efficient even though I live in another country. It arrived earlier than expected! Additionally, their customer service team was great to workwith when I had questions regarding the product.
Overall, Alamour The Label exceeded my expectations with their fantastic products and services. If you're looking to shop for dreamy dresses or evening wear then this is definitely required visiting webstore!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alamour The Label is an online fashion label focused on formal, bridal and evening wear sold through its website. It offers made-to-order and ready-to-wear dresses and ships to international customers. Shoppers researching the brand often look for product quality, delivery timelines, returns policy, and customer support experiences.