Reviews Analyzed
22
We Collect & Analyze Reviews
Alamour The Label
Experiences & Reviews
Alamour The Label is an online fashion label focused on formal, bridal and evening wear sold through its website. It offers made-to-order and ready-to-wear dresses and ships to international customers. Shoppers researching the brand often look for product quality, delivery timelines, returns policy, and customer support experiences.
Overview & Key Metrics
Positive Sentiment
32%
Latest Review
27d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Most reviewers report poor resolution of problems: denied refunds, store-credit instead of refunds, and repetitive or no customer‑service follow-up.
Share of mentions
Weak
20%
💰
Value for money
Many customers describe poor value due to defects, extra alteration costs, refund problems, or lost money from delayed/undelivered orders.
Share of mentions
Weak
12%
⚡
User experience
Mixed reports: some note useful payment options and clear ordering advice; others report checkout errors, security concerns, or confusing site issues.
Share of mentions
Mixed
5%
🔧
Product quality
Product quality experiences vary: several customers praise fit and craftsmanship, but a larger group reports wrong items, defects, or rapidly deteriorating details.
Share of mentions
Weak
19%
📞
Communication
Communication is a frequent issue: many cite long delays, generic responses or no replies; some customers report timely updates via WhatsApp/email.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions tilt negative: numerous detailed complaints about delivery, refunds and service, while a subset report satisfactory orders.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2022 – October 2025).
Paid in June, Still No Refund or Resolution
"My experience with Alamour the Label has been one of the most disappointing customer service interactions I’ve ever had. I placed an order for a made-..."
Jessica
Trustpilot
Oct 01, 2025
Featured for: Unresolved refund and communication failures
AlaSCAM The Label
"I ordered two dresses from their website in May. The order shipped on May 12th, and I got a tracking number. But the package never left Australia (I a..."
Triin M
Trustpilot
Oct 01, 2025
Featured for: Forced reship fee; refund denied
Received my make to order within 4…
"Received my make to order within 4 weeks of purchase. It’s an absolutely stunning dress. I would recommend ordering early an..."
Katie Loadsman
Trustpilot
Oct 01, 2025
Featured for: Positive on made-to-order delivery
Stunning Dresses & Stellar Service at Alamour The Label
"I recently purchased a formal dress from Alamour The Label and I couldn't be happier with my purchase. Not only was the dress of high quality, but it also fit like a glove. Their website offered convenient payment options such as Afterpay, Zip, and Sezzle which made purchasing the dress possible for me on a budget. The shipping process was also very quick and efficient even though I live in another country. It arrived earlier than expected! Additionally, their customer service team was great to workwith when I had questions regarding the product. Overall, Alamour The Label exceeded my expectations with their fantastic products and services. If you're looking to shop for dreamy dresses or evening wear then this is definitely required visiting webstore!"
Flo Watsica
Collected.reviews
Nov 09, 2022
Featured for: Positive product, payment options highlighted
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
J
Jessica
trustpilot.com
Oct 01, 2025
Paid in June, Still No Refund or Resolution
My experience with Alamour the Label has been one of the most disappointing customer service interactions I’ve ever had. I placed an order for a made-...
B
Belinda Watson
trustpilot.com
Oct 01, 2025
Buyer Beware
Buyer Beware. We ordered a formal dress in April. the first dress provided had a flaw and needed to be returned. The second dress provided had the sam...
a
annemarie juan
trustpilot.com
Oct 01, 2025
Gave me store credit I can’t use
Ordered a dress back in 2022 for an event. They took months to ship so I eventually had to cancel the order. In exchange I receieved a store credit th...
J
Jessica
trustpilot.com
Oct 01, 2025
I love the clothing from Alamour
I love the clothing from Alamour. It el...
K
Katie Loadsman
trustpilot.com
Oct 01, 2025
Received my make to order within 4…
Received my make to order within 4 weeks of purchase. It’s an absolutely stunning dress. I would recommend ordering early an...
A
Alanna
trustpilot.com
Oct 01, 2025
Great 👗
...
V
Vexia Marionette
trustpilot.com
Oct 01, 2025
BEWARE OF SCAMS
I went to make a Purchase for the Regina Dress in Black Its on sale for $99. However after I entered my details in, my bank had a popup notification w...
T
Triin M
trustpilot.com
Oct 01, 2025
AlaSCAM The Label
I ordered two dresses from their website in May. The order shipped on May 12th, and I got a tracking number. But the package never left Australia (I a...
n
nortee stylez
trustpilot.com
Oct 01, 2025
Disgusting company
Disgusting company, horrible customer service, shit pro...
C
Charlise Jenna
trustpilot.com
Oct 01, 2025
AVOID
Avoid this company. Or - if you want to have your time wasted, be extremely stressed, ignored and let down - then this is the company for you! I previ...
C
Carlie Bowden
trustpilot.com
Oct 01, 2025
Very happy with my gown
Very happy with my gown. Great q...
N
Nur Erdal
trustpilot.com
Oct 01, 2025
I placed an order with this company…
I placed an order with this company over two months ago and have yet to receive either the product or a refund. Despite multiple attempts to contact c...
b
brad08
trustpilot.com
Oct 01, 2025
AVOID
AVOID. I ordered a wedding dress from them. I received a dress that looked nothing like the dress in the online pictures. I emailed them providing the...
N
Nessi Ox
trustpilot.com
Oct 01, 2025
Warning
Warning: Do not buy from this site. My order took two months to arrive. The zipper was bro...
J
Janine
trustpilot.com
Oct 01, 2025
Perfect Wedding Dress
The wedding dress is as beautiful as its picture, the sizing was as described. My daughter looks beautiful in it and can’t...
M
Miriam Hijazi
trustpilot.com
Oct 01, 2025
Needs to be a zero stars option for this place
If you're looking for a dressmaking service that sends you the wrong dress and then acts like it's your fault—look no further! Alamour the label Paddi...
D
Danela
trustpilot.com
Oct 01, 2025
Worst customer service
Worst customer service, they don’t respond. The quality is really bad and they don’t offer refunds. For the price, you would expect better quality. Ne...
V
Vanessa McCluskie
trustpilot.com
Oct 01, 2025
Great communication
Great communication, dress was custom made an...
R
Reema H
trustpilot.com
Oct 01, 2025
Absolutely horrible!!!
Absolutely horrible!!! 3.7 Stars is so good compared to what they should be getting... If I could, i would give them a zero.. horrible customer serivc...
J
J R T
trustpilot.com
Oct 01, 2025
Terrible Experience
Terrible experience. Would NEVER shop at Alamour again. Weeks of reaching out on every single platform asking why my order was so delayed, to receive...
Conclusion
Reviews show a split pattern: several customers received well‑made dresses delivered on time and praised communication, but a larger portion report repeated delays, incorrect or defective items, and difficulty obtaining refunds. Common issues include long production/shipping timelines, store credit instead of cash refunds, and limited or delayed responses from customer support. If you are considering ordering, allow extra lead time, document all communications, and confirm return/refund policies beforehand. Use payment methods with buyer protection and consider ordering early or requesting tracking and measurement confirmations to reduce risk.