Alamour The Label
                Experiences & Reviews
            
            
            Alamour The Label is an online fashion label focused on formal, bridal and evening wear sold through its website. It offers made-to-order and ready-to-wear dresses and ships to international customers. Shoppers researching the brand often look for product quality, delivery timelines, returns policy, and customer support experiences.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report poor resolution of problems: denied refunds, store-credit instead of refunds, and repetitive or no customerโservice follow-up.
Value for money
Many customers describe poor value due to defects, extra alteration costs, refund problems, or lost money from delayed/undelivered orders.
User experience
Mixed reports: some note useful payment options and clear ordering advice; others report checkout errors, security concerns, or confusing site issues.
Product quality
Product quality experiences vary: several customers praise fit and craftsmanship, but a larger group reports wrong items, defects, or rapidly deteriorating details.
Communication
Communication is a frequent issue: many cite long delays, generic responses or no replies; some customers report timely updates via WhatsApp/email.
Overall experience
Overall impressions tilt negative: numerous detailed complaints about delivery, refunds and service, while a subset report satisfactory orders.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2022 โ October 2025).
Paid in June, Still No Refund or Resolution
"My experience with Alamour the Label has been one of the most disappointing customer service interactions Iโve ever had. I placed an order for a made-..."
AlaSCAM The Label
"I ordered two dresses from their website in May. The order shipped on May 12th, and I got a tracking number. But the package never left Australia (I a..."
Received my make to order within 4โฆ
"Received my make to order within 4 weeks of purchase. Itโs an absolutely stunning dress. I would recommend ordering early an..."
Stunning Dresses & Stellar Service at Alamour The Label
"I recently purchased a formal dress from Alamour The Label and I couldn't be happier with my purchase. Not only was the dress of high quality, but it also fit like a glove. Their website offered convenient payment options such as Afterpay, Zip, and Sezzle which made purchasing the dress possible for me on a budget. The shipping process was also very quick and efficient even though I live in another country. It arrived earlier than expected! Additionally, their customer service team was great to workwith when I had questions regarding the product. Overall, Alamour The Label exceeded my expectations with their fantastic products and services. If you're looking to shop for dreamy dresses or evening wear then this is definitely required visiting webstore!"
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (2) ยท Quotes shortened ยท As of: October 2025
Paid in June, Still No Refund or Resolution
My experience with Alamour the Label has been one of the most disappointing customer service interactions Iโve ever had. I placed an order for a made-...
Buyer Beware
Buyer Beware. We ordered a formal dress in April. the first dress provided had a flaw and needed to be returned. The second dress provided had the sam...
Gave me store credit I canโt use
Ordered a dress back in 2022 for an event. They took months to ship so I eventually had to cancel the order. In exchange I receieved a store credit th...
I love the clothing from Alamour
I love the clothing from Alamour. It el...
Received my make to order within 4โฆ
Received my make to order within 4 weeks of purchase. Itโs an absolutely stunning dress. I would recommend ordering early an...
Great ๐
...
BEWARE OF SCAMS
I went to make a Purchase for the Regina Dress in Black Its on sale for $99. However after I entered my details in, my bank had a popup notification w...
AlaSCAM The Label
I ordered two dresses from their website in May. The order shipped on May 12th, and I got a tracking number. But the package never left Australia (I a...
Disgusting company
Disgusting company, horrible customer service, shit pro...
AVOID
Avoid this company. Or - if you want to have your time wasted, be extremely stressed, ignored and let down - then this is the company for you! I previ...
Very happy with my gown
Very happy with my gown. Great q...
I placed an order with this companyโฆ
I placed an order with this company over two months ago and have yet to receive either the product or a refund. Despite multiple attempts to contact c...
AVOID
AVOID. I ordered a wedding dress from them. I received a dress that looked nothing like the dress in the online pictures. I emailed them providing the...
Warning
Warning: Do not buy from this site. My order took two months to arrive. The zipper was bro...
Perfect Wedding Dress
The wedding dress is as beautiful as its picture, the sizing was as described. My daughter looks beautiful in it and canโt...
Needs to be a zero stars option for this place
If you're looking for a dressmaking service that sends you the wrong dress and then acts like it's your faultโlook no further! Alamour the label Paddi...
Worst customer service
Worst customer service, they donโt respond. The quality is really bad and they donโt offer refunds. For the price, you would expect better quality. Ne...
Great communication
Great communication, dress was custom made an...
Absolutely horrible!!!
Absolutely horrible!!! 3.7 Stars is so good compared to what they should be getting... If I could, i would give them a zero.. horrible customer serivc...
Terrible Experience
Terrible experience. Would NEVER shop at Alamour again. Weeks of reaching out on every single platform asking why my order was so delayed, to receive...
Conclusion
Reviews show a split pattern: several customers received wellโmade dresses delivered on time and praised communication, but a larger portion report repeated delays, incorrect or defective items, and difficulty obtaining refunds. Common issues include long production/shipping timelines, store credit instead of cash refunds, and limited or delayed responses from customer support. If you are considering ordering, allow extra lead time, document all communications, and confirm return/refund policies beforehand. Use payment methods with buyer protection and consider ordering early or requesting tracking and measurement confirmations to reduce risk.