Reviews for Albany Park show a split between a minority of customers reporting smooth delivery, easy assembly, and satisfactory fabric performance, and a larger group reporting quality and support problems. Repeated issues described include fabric pilling or staining, cushions losing support, and frames or upholstery failing within months to a few years. Multiple reviewers also report slow or unhelpful customer service, problems with warranty fulfillment, and shipping or returns delays. If you’re considering a purchase, request fabric samples, confirm written warranty terms, and ask about delivery windows and return costs before ordering to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
Positive delivery, assembly, and customer service; couch looks and feels great.
“they were able to hold the couch for 3 extra weeks to meet our desired delivery timeline.”
Albany Park sent new cushions and covers and resolved the issue.
“The company sent out brand new cushions and covers to me.”
Ship date was delayed without notification and delivery communication failed.
“the 'ship date' they provide you is a lie.”
Sofa fabric pillied and became ratty within a month, persisting over a year.
“all of the seat cushions on the sofa became very ratty”
Most reviewers report negative customer-service interactions: slow or inconsistent responses, warranty denials, and unsatisfactory repair or replacement outcomes.
Many customers describe a mismatch between price paid and longevity, citing fast wear, tearing, or sagging that reduced perceived value.
Reported user experience varies widely: some praise comfort and pet resistance, but many describe pilling, staining, poor support, or delivery hassles.
Numerous reviews describe fabric pilling, staining, ripped upholstery, broken frames, or thin cushions developing within months to a few years.
Frequent reports of poor communication: missed or inaccurate ship dates, lack of timely updates, unreturned calls, and confusing email exchanges.
Overall sentiment skews negative: many reviewers would not recommend the brand, though a minority report satisfactory deliveries and successful issue resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Albany Park is the most useless online store I have ever dealt with. They sell amazing cheap products, however their customer service is the worst I have ever experienced.
I bought an ottoman from them on August 28th. It arrived without any damage but after a month and half it started to deteriorate through the bottom. I contacted customer service and they requested me a number of photos, which I sent them immediately. They told me that the damage was under warranty and made an arrangement for a pick up from my apartment on October 31st.
On November 1st I received a message from their rep telling me that the damage couldn't be repaired and I had to buy a new item. When I told her that they should have informed me about it earlier, she promised to call me back with further information. However she never did and since then I started to receive countless emails from their daily deals promotion every time I open my email account. I am so frustrated with their terrible service and I would not recommend anyone to buy anything from this store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Albany Park is a direct-to-consumer furniture brand selling sofas and sectionals online with modular designs and multiple fabric options. The brand is known for named collections (for example Kova and Lido) and sells configurable sectionals, cushion types, and fabric swatches to consumers shopping for living-room seating.