Reviews Analyzed
21
We Collect & Analyze Reviews
Alchemy Fine Home
Experiences & Reviews
Alchemy Fine Home is an online retailer of furniture and home accessories that appears in consumer review platforms. Shoppers researching the brand should focus on reported shipping practices, customer service responsiveness, product quality, and refund/return terms to form an evidence-based purchase decision.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
18d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Many customers report delayed or cancelled orders and slow refunds; a smaller group describes attentive, helpful staff.
Share of mentions
Weak
20%
💰
Value for money
A few buyers report good deals and strong value, while several reports describe partial refunds or money unresolved during disputes.
Share of mentions
Weak
5%
⚡
User experience
Experiences range from seamless shopping and professional coordination to repeated shipping delays, cancellations, and prolonged follow-ups.
Share of mentions
Mixed
23%
🔧
Product quality
Customers who received items commonly describe high-quality, well-crafted pieces and express satisfaction with the physical products.
Share of mentions
Strong
10%
📞
Communication
Reports split: some praise prompt, courteous replies and personalized help; many others report no responses or unclear shipping updates.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions are divided: satisfied buyers highlight quality and service, while many report fulfillment and refund problems.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Aqua and Clear vases
"I was looking to purchase aqua & clear vases and had seen them online at various outlets for $350. It was a fair bit over budget but after a few days of talking myself into it, i decided to buy them.
I did a google search and found Alchemy Fine Home selling them at $200!!! I had never heard of Alchemy before, so I initially assumed they were fakes.
I researched the site, the reviews and the refund policy and decided to play it safe and pay via Paypal, just in case.
The vases arrived 7 weeks later and were accompanied by progress tracking reports from start to finish. They were so stunning. I couldn't be happier.
Thank you Alchemy Fine Home for amazing value for money, great service and for the reassurance. This was my first time purchase but will definitely return and use you guys again in the future.
"
Shantel H.
Collected.reviews
Nov 10, 2021
Featured for: Value for money and tracking updates
Alchemy Cannot Be Trusted!
"Here are the facts: I ordered a $1400 chair from Alchemy Fine Home on March 20th, 2024. On the website in green lettering, it read, IN STOCK. I immedi..."
spencer seitz
Trustpilot
Oct 01, 2025
Featured for: Detailed refund and long delay
Product quality was great and once the…
"Product quality was great and once the product shipped the 3rd party shipping was fabulous. The Alchemy customer service was less than desirable. Prod..."
Amanda diver
Trustpilot
Oct 01, 2025
Featured for: Good product, poor customer communication
Great Service, Great Pieces
"The customer service team at Alchemy really went above and beyond for me and my millions of questions, I commend their patience! We..."
Elizabeth Elliott
Trustpilot
Oct 01, 2025
Featured for: Patient service and high-quality pieces
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Robin Starr
trustpilot.com
Oct 01, 2025
In Stock Ready to Ship - NOT TRUE
The chair that was "in stock ready to ship" was cancelled after I waited 60 days for it. They said they can't get the chair but it's still...
A
Amanda diver
trustpilot.com
Oct 01, 2025
Product quality was great and once the…
Product quality was great and once the product shipped the 3rd party shipping was fabulous. The Alchemy customer service was less than desirable. Prod...
J
Julie Castro
trustpilot.com
Oct 01, 2025
Gorgeous Pieces
We got most of our living room from Alchemy Fine Home and each piece...
M
Michelle
trustpilot.com
Oct 01, 2025
Incredible Style & Customer Support
I had a very simple process of shopping, placing and order and was always replied to promptly and politely f...
J
Joan Ramirez
trustpilot.com
Oct 01, 2025
My Go-To for Luxe Clients
I’m a designer and always love working with the Alchemy team as they go above and beyond to help suggest piec...
E
Elizabeth Elliott
trustpilot.com
Oct 01, 2025
Great Service, Great Pieces
The customer service team at Alchemy really went above and beyond for me and my millions of questions, I commend their patience! We...
D
David
trustpilot.com
Oct 01, 2025
Personal touch
Personal touch. Responded to my inquiries in a courteous and thoughtful...
J
Jeanne
trustpilot.com
Oct 01, 2025
Ready to Ship but not in US..long wait
They sell and advertise items that say they are available and ready to ship but from where? I waited almost two months for two of the three items I or...
D
DB
trustpilot.com
Oct 01, 2025
Thanks for the great planter.
...
S
Sylvi
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service! I had to keep asking about my furniture and keep...
s
spencer seitz
trustpilot.com
Oct 01, 2025
Alchemy Cannot Be Trusted!
Here are the facts: I ordered a $1400 chair from Alchemy Fine Home on March 20th, 2024. On the website in green lettering, it read, IN STOCK. I immedi...
a
ajou
trustpilot.com
Oct 01, 2025
Don’t order any furniture from this…
Don’t order any furniture from this company. I paid over $2,000 for a chair that I had wanted for quite a while. It’s been 5 months and the company st...
K
Kathy King
trustpilot.com
Oct 01, 2025
SCAM!!! DO NOT BUY FROM THIS COMPANY!!
Ordered from Alchemy Fine Home and they never shipped my order. Tried to contact customer service several times with no response. Finally, after three...
S
Stella Liker
trustpilot.com
Oct 01, 2025
I order 3 items on separate occasions
I order 3 items on separate occasions. I did not receive any of my orders. I understand that there maybe wait times and waited for over 3 months. The...
T
TK
trustpilot.com
Oct 01, 2025
Vanessa Furniture Expertise
Working with Vanessa was an absolute pleasure! Her expertise, personalized attention and dedication to helpin...
J
Joan Ringer
trustpilot.com
Oct 01, 2025
Excellent quality products!
...
C
ChrisJones
trustpilot.com
Oct 01, 2025
SCAM NO communication
NO communication. this place is...
M
Marcell Miller
trustpilot.com
Oct 01, 2025
Absolute waste of time and money.
Absolute waste of time and money.. I purchased and floor mirror in November and shipping dates kept getting delayed and pushed back until I finally re...
K
Kayla Owens
trustpilot.com
Oct 01, 2025
Advertised shipping is a SCAM!
This is by far the worst furniture company I’ve ever ordered from. I put in an order for one dining chair on 1/15/24 & then sent an email on 1/29/24 r...
J
J. T.
trustpilot.com
Oct 01, 2025
Stay away from this business - I wish I did
I’ve placed a purchase for a set of Napkin Rings on January 4th, I shop a lot online and receive an update for most of my purchases with a day or two....
Conclusion
Customer feedback for Alchemy Fine Home shows a clear pattern: product quality is frequently praised by buyers who received their orders, with several reviewers calling items high-end and well made (for example tp_667593bab..., tp_66768d8c...). At the same time, many reviews describe serious fulfillment and communication problems—delayed shipments, cancelled orders, and slow or disputed refunds are recurrent themes (see tp_662ac61a6d..., tp_66032a0d...). Some customers report good, responsive service from individual staff and successful coordination for installations, indicating inconsistent operational performance. If you consider purchasing, verify any “in stock/ready to ship” claims, confirm estimated delivery and refund timelines, and consider using payment protection methods to reduce risk.