Customer feedback for Alchemy Fine Home shows a clear pattern: product quality is frequently praised by buyers who received their orders, with several reviewers calling items high-end and well made (for example tp_667593bab..., tp_66768d8c...). At the same time, many reviews describe serious fulfillment and communication problems—delayed shipments, cancelled orders, and slow or disputed refunds are recurrent themes (see tp_662ac61a6d..., tp_66032a0d...). Some customers report good, responsive service from individual staff and successful coordination for installations, indicating inconsistent operational performance. If you consider purchasing, verify any “in stock/ready to ship” claims, confirm estimated delivery and refund timelines, and consider using payment protection methods to reduce risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Found authentic vases at much lower price and received great service.
“They were so stunning. I couldn't be happier.”
Ordered an in-stock chair that was backordered and refund processing was delayed.
“IN STOCK. I immediately received an order confirmation email.”
Product quality and shipping were good, but customer service failed to update.
“If you order from here don’t expect any call backs or updates”
Customer service was patient and delivered high-quality luxury furniture.
“went above and beyond for me and my millions of questions”
Many customers report delayed or cancelled orders and slow refunds; a smaller group describes attentive, helpful staff.
A few buyers report good deals and strong value, while several reports describe partial refunds or money unresolved during disputes.
Experiences range from seamless shopping and professional coordination to repeated shipping delays, cancellations, and prolonged follow-ups.
Customers who received items commonly describe high-quality, well-crafted pieces and express satisfaction with the physical products.
Reports split: some praise prompt, courteous replies and personalized help; many others report no responses or unclear shipping updates.
Overall impressions are divided: satisfied buyers highlight quality and service, while many report fulfillment and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered chair listed as in stock but order was cancelled after long wait.
“The chair that was "in stock ready to ship" was cancelled”
Product quality and shipping were good, but customer service failed to update.
“If you order from here don’t expect any call backs or updates”
Purchased living room pieces that were high quality and gorgeous.
“each pieces has been incredibly high quality and even more gorgeous in person.”
Shopping and ordering were simple with prompt polite customer support.
“was always replied to promptly and politely from their customer support team.”
Designer praises Alchemy's coordination and high-quality furniture pieces.
“go above and beyond to help suggest pieces for my project as well as coordinate specific install dates.”
Customer service was patient and delivered high-quality luxury furniture.
“went above and beyond for me and my millions of questions”
Courteous, thoughtful responses encouraged purchasing additional items.
“Personal touch. Responded to my inquiries in a courteous and thoughtful manner, Getting ready to order two more items because of their service.”
Items advertised as ready to ship were actually delayed from abroad.
“They sell and advertise items that say they are available and ready to ship but from where?”
Customer thanked the company for a great planter.
“Thanks for the great planter.”
Customer experienced repeated nonresponses and poor order communication.
“Horrible customer service!”
Ordered an in-stock chair that was backordered and refund processing was delayed.
“IN STOCK. I immediately received an order confirmation email.”
Paid over $2,000 but the paid chair still hasn't shipped after five months.
“It’s been 5 months and the company still has yet to send the item to me.”
Order never shipped, refund mishandled, and partial refund incurred buyer fees.
“Ordered from Alchemy Fine Home and they never shipped my order.”
Placed three orders and did not receive any after months of waiting.
“I did not receive any of my orders.”
Vanessa provided expert, personalized, and dedicated furniture assistance.
“Working with Vanessa was an absolute pleasure!”
Customer loves their new table tops.
“I love my new table tops!”
Reviewer reports no communication and calls the company a scam.
“NO communication. this place is a scam. do not order from them”
Purchased mirror faced repeated shipping delays and later found out it was out of stock.
“my mirror was “OUT OF STOCK” and wouldn’t be available until late June...”
Chair advertised as in stock did not arrive and customer received no response.
“in stock & ready to ship is extremely deceiving & almost false advertising”
Item was out of stock, refund delayed and charge still pending.
“I was then informed that the item I ordered was out of stock”
I was looking to purchase aqua & clear vases and had seen them online at various outlets for $350. It was a fair bit over budget but after a few days of talking myself into it, i decided to buy them.
I did a google search and found Alchemy Fine Home selling them at $200!!! I had never heard of Alchemy before, so I initially assumed they were fakes.
I researched the site, the reviews and the refund policy and decided to play it safe and pay via Paypal, just in case.
The vases arrived 7 weeks later and were accompanied by progress tracking reports from start to finish. They were so stunning. I couldn't be happier.
Thank you Alchemy Fine Home for amazing value for money, great service and for the reassurance. This was my first time purchase but will definitely return and use you guys again in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alchemy Fine Home is an online retailer of furniture and home accessories that appears in consumer review platforms. Shoppers researching the brand should focus on reported shipping practices, customer service responsiveness, product quality, and refund/return terms to form an evidence-based purchase decision.