Reviews show a mix of experiences with Alexis Bittar: several customers praise the design, durability of certain rings, and successful repairs, while many recent reviews report problems with product construction (tarnishing, missing stones, fragile lucite) and inconsistent packaging. A consistent theme is difficulty with returns, exchanges, promo codes and unresponsive or unsatisfactory customer service replies. If you consider buying, check the product materials, ask about repair or warranty options, and review the return/exchange policy before purchase. For higher-priced items, examine packaging expectations and confirm promotional terms to avoid surprises.
Examples from available reviews (Feb 2014 – Feb 2026).
The reviewer praised the brand's unique, artistic jewelry and easy shopping.
“Alexis Bittar is a wonderful brand that offers luxury jewelry”
Ordered items looked beautiful but were cheaply made and deteriorated quickly.
“The rings lost stones and turned brass very quickly.”
Customer service refused a return and would not provide store credit.
“The products are lovely but the customer service is less than one star.”
Ring worn daily hasn't tarnished and meets quality expectations.
“it has not tarnished one bit!”
Many reviews describe poor customer service: unresponsive emails, denied exchanges or repairs, and condescending replies; a minority reports successful repairs.
Several buyers say construction, packaging or finishes do not match the price point; a smaller group highlights specific items that feel like reasonable value.
Some reviewers praise website navigation and product descriptions; others criticize packaging, sizing expectations and the unboxing/gifting experience.
Product reports vary: some customers report durable, untarnished pieces and successful repairs; others report tarnishing, missing stones, brittle lucite, or breakage.
Multiple complaints about promotional codes not working, unclear offer terms, and terse or misleading replies; return and exchange clarity is a recurring issue.
Recent reviews lean negative overall, driven by service, returns and quality concerns, though several buyers report satisfactory durability and repair outcomes.
For each review, the core experience based on original source reviews.
Sources: yelp.com (19) · Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff provided kind assistance and helped after a broken clasp incident.
“Stunning jewelry, great customer-service and thoughful staff.”
Store staff quickly fixed issues after returning a damaged charm purchase.
“Lauren is amazing and quick to help.”
Customer deeply moved and delighted by the necklace's design and feeling.
“His creations are divinely inspired.”
Customer service refused to replace a lost earring, citing pair-only policy.
“they only sell earrings in pairs.”
Ordered items looked beautiful but were cheaply made and deteriorated quickly.
“The rings lost stones and turned brass very quickly.”
Ring worn daily hasn't tarnished and meets quality expectations.
“it has not tarnished one bit!”
Handbag matched images but arrived with inadequate packaging for its price.
“bag arrived in a plastic bag inside a cardboard box.”
Company repaired my expensive bracelets and they now look great.
“They repaired my £500 bracelets”
Bracelets were poorly constructed and repeatedly broke or fell apart.
“THEY ARE POORLY CONSTRUCTED.”
Received a promo code that didn't work and was told it's for new customers.
“received a promo code that does not work.”
Customer service refused a return and would not provide store credit.
“The products are lovely but the customer service is less than one star.”
Received bracelet missing pave inserts and overall quality and service were poor.
“sent lucite rope paisley pave bracelet WITHOUT the pave inserts set in!”
Cuffs were too small, fitting like children's size and non-returnable.
“they are made for children”
Company refused any exchanges, even for a color mistake, and offers poor service.
“Will not give exchanges of any kind, for any reason, even the day you receive your order.”
Store offers many unique, lovely jewelry pieces that attract compliments.
“I receive a lot of questions about where I purchased the jewelry.”
Staff were professional, knowledgeable, and provided excellent experiences.
“they have always been incredibly professional, knowledgeable, and so kind.”
Staff provided helpful guidance and welcoming service during purchase.
“Patty and sophia helped me out so well!”
Store staff greeted promptly and allowed relaxed, low-pressure browsing.
“I was promptly greeted by the sales associated”
Served drinks at an event held at Alexis Bittar's boutique location.
“the store was Alexis Bittar's new location on Fillmore Street.”
Alexis Bittar is a wonderful brand that offers luxury jewelry which truly sits at the intersection of art and fashion. As someone who recently experienced their unique earrings, necklaces, bracelets and rings, I can honestly say that they are as unique as you are! The designs showcased by Alexis Bittar truly stand out for their creative embellishments, beautiful patterns and charming details.
What impressed me most about my experience with Alexis Bittar was how accessible the shopping process was. Their site ensured easy navigation around all products while providing detailed descriptions of each item’s making with complimentary shipping made available!
If you want to treat yourself or a special person in your life to stunning pieces that gleam when worn bringing compliments from every corner then consider giving them beautiful stylish collection from Alexis Bittar.
Overall, I had an excellent experience shopping with this Brooklyn-based lifestyle brand whose products exhibit such rich artistic flair intertwined effortlessly into the realm of fashion.
Store offers fresh, interesting jewelry and helpful staff recommendations.
“The jewelry is so fresh and interesting!”
Helpful staff and wide selection, including archive and antique pieces.
“they had it in 3 colors!”
Purchased several pieces at three-figure prices but concerned about value.
“I've gotten at least four pieces since discovering this place about a year ago - all in the three figures.”
Store is easy to navigate with knowledgeable, warm, and non-pushy staff.
“the ladies of Alexis Bittar are the best; knowledgeable, warm, polite, fun, artistic-looking, and never pushy.”
Staff care is good but jewelry quality has declined recently.
“the quality of the jewelry has gone down in the past year or so.”
Staff were friendly and created a fun, excellent customer experience.
“AWESOME customer service!!”
Store manager patiently assisted with selecting sale pieces and provided great service.
“Wonderful customer service.”
Customer became an enthusiastic fan and praised the shop's welcoming staff.
“If heaven had a storefront...”
Boutique offers the full collection beautifully displayed, including unique pieces.
“Alexis Bittar is most well known for their chic lucite and jagged statement jewelry.”
Longtime fan praises lucite jewelry and positive staff interactions.
“Alexis Bittar is phenomenal.”
Designs are great but metal descriptions were misleading regarding gold and silver.
“don't tell me that something gold-plated is gold”
Pieces are hand-finished, well set, and feel substantial despite price.
“a lot of his pieces are hand painted and/or finished by hand in the US.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alexis Bittar is a U.S. jewelry and accessories brand led by designer Alexis Bittar, known for statement pieces and mixed-material designs sold through its own website and retail partners. Consumers researching the brand typically look for information on product materials, craftsmanship, repairs, return policies, and customer service experiences.