Reviews Analyzed
12
We Collect & Analyze Reviews
Alexis Bittar
Experiences & Reviews
Alexis Bittar is a U.S. jewelry and accessories brand led by designer Alexis Bittar, known for statement pieces and mixed-material designs sold through its own website and retail partners. Consumers researching the brand typically look for information on product materials, craftsmanship, repairs, return policies, and customer service experiences.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
17d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many reviews describe poor customer service: unresponsive emails, denied exchanges or repairs, and condescending replies; a minority reports successful repairs.
Share of mentions
Weak
22%
💰
Value for money
Several buyers say construction, packaging or finishes do not match the price point; a smaller group highlights specific items that feel like reasonable value.
Share of mentions
Weak
10%
⚡
User experience
Some reviewers praise website navigation and product descriptions; others criticize packaging, sizing expectations and the unboxing/gifting experience.
Share of mentions
Mixed
5%
🔧
Product quality
Product reports vary: some customers report durable, untarnished pieces and successful repairs; others report tarnishing, missing stones, brittle lucite, or breakage.
Share of mentions
Mixed
17%
📞
Communication
Multiple complaints about promotional codes not working, unclear offer terms, and terse or misleading replies; return and exchange clarity is a recurring issue.
Share of mentions
Weak
17%
⭐
Overall experience
Recent reviews lean negative overall, driven by service, returns and quality concerns, though several buyers report satisfactory durability and repair outcomes.
Share of mentions
Weak
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (July 2022 – October 2025).
Review: Upon trying out jewellery pieces from ALEXIS BITTAR
"Alexis Bittar is a wonderful brand that offers luxury jewelry which truly sits at the intersection of art and fashion. As someone who recently experienced their unique earrings, necklaces, bracelets and rings, I can honestly say that they are as unique as you are! The designs showcased by Alexis Bittar truly stand out for their creative embellishments, beautiful patterns and charming details. What impressed me most about my experience with Alexis Bittar was how accessible the shopping process was. Their site ensured easy navigation around all products while providing detailed descriptions of each item’s making with complimentary shipping made available! If you want to treat yourself or a special person in your life to stunning pieces that gleam when worn bringing compliments from every corner then consider giving them beautiful stylish collection from Alexis Bittar. Overall, I had an excellent experience shopping with this Brooklyn-based lifestyle brand whose products exhibit such rich artistic flair intertwined effortlessly into the realm of fashion."
Ms. Asa Dietrich
Collected.reviews
Jul 20, 2022
Featured for: Positive design and shopping experience
Cheap quality
"The items I ordered were beautiful but cheaply made. The rings lost stones and turned brass very quickly. The lucite is just cheap plastic that will b..."
Alejandra Creixell
Trustpilot
Oct 01, 2025
Featured for: Product-quality complaint; unresponsive support
HORRIBLE CUSTOMER SERVICE
"The products are lovely but the customer service is less than one star. I purchased an item online and NO where did it state final sale. When I needed..."
Deb Baker
Trustpilot
Oct 01, 2025
Featured for: Explicit customer-service and returns complaint
Great ring, hasn't tarnished
"I purchased a ring from this brand nearly 3 months ago. I wear it everyday, including when showering, and it has not tarnished..."
Syd
Trustpilot
Oct 01, 2025
Featured for: Durability praised; positive value example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sue
trustpilot.com
Oct 01, 2025
Won't sell a single replacement earring
I wanted to replace an earring that I lost and I received a condescending reply telling me it is the customer's responsibility that the earring was lo...
A
Alejandra Creixell
trustpilot.com
Oct 01, 2025
Cheap quality
The items I ordered were beautiful but cheaply made. The rings lost stones and turned brass very quickly. The lucite is just cheap plastic that will b...
S
Syd
trustpilot.com
Oct 01, 2025
Great ring, hasn't tarnished
I purchased a ring from this brand nearly 3 months ago. I wear it everyday, including when showering, and it has not tarnished...
D
D T
trustpilot.com
Oct 01, 2025
Not the luxe brand they appear to be
I bought a handbag for my sister for Christmas. It looks as good as it does on the website. However, the bag arrived in a plastic bag inside a cardboa...
S
Surrey house wife
trustpilot.com
Oct 01, 2025
i love my bracelets £500 but they…
They repaired my £500 bracelets and I am ro...
G
Gypzzz Queen
trustpilot.com
Oct 01, 2025
I LOVE GLAMOUR ON ME NOT IN THE TRASH !
I love the Glamourous look but it's NOT WORTH THE MONEY. I BUY MINE FROM NEIMAN. THEY HAVE BEEN VERY ACCOMODATING HOWEVER I'VE HAD TO RETURN THEM AND...
C
Cyn Mau
trustpilot.com
Oct 01, 2025
Promo code offered on website not honored
I clicked on an offer that promised 15% of if I signed up for emails. I sent my email, received a promo code that does not work. When I emailed custom...
D
Deb Baker
trustpilot.com
Oct 01, 2025
HORRIBLE CUSTOMER SERVICE
The products are lovely but the customer service is less than one star. I purchased an item online and NO where did it state final sale. When I needed...
E
Esther Stein
trustpilot.com
Oct 01, 2025
Buyer Beware
Buyer Beware! Quality has plummeted. No repairs available. Was sent lucite rope paisley pave bracelet WITHOUT the pave inserts set in! They wer...
B
Brenda Lemoine
trustpilot.com
Oct 01, 2025
BEWARE...I ordered two Cuffs and they…
BEWARE...I ordered two Cuffs and they are made for children....I knew immediately when I opened package that it looked like it fits a child. I am 5’7”...
P
Peace Now
trustpilot.com
Oct 01, 2025
Cheap & Shady
This company is shady. You know how you always see “We want you to be 100% happy with your purchase”? This company doesn’t care if their customers are...
M
Ms. Asa Dietrich
Collected.reviews
Jul 20, 2022
Review: Upon trying out jewellery pieces from ALEXIS BITTAR
Alexis Bittar is a wonderful brand that offers luxury jewelry which truly sits at the intersection of art and fashion. As someone who recently experienced their unique earrings, necklaces, bracelets and rings, I can honestly say that they are as unique as you are! The designs showcased by Alexis Bittar truly stand out for their creative embellishments, beautiful patterns and charming details.
What impressed me most about my experience with Alexis Bittar was how accessible the shopping process was. Their site ensured easy navigation around all products while providing detailed descriptions of each item’s making with complimentary shipping made available!
If you want to treat yourself or a special person in your life to stunning pieces that gleam when worn bringing compliments from every corner then consider giving them beautiful stylish collection from Alexis Bittar.
Overall, I had an excellent experience shopping with this Brooklyn-based lifestyle brand whose products exhibit such rich artistic flair intertwined effortlessly into the realm of fashion.
Conclusion
Reviews show a mix of experiences with Alexis Bittar: several customers praise the design, durability of certain rings, and successful repairs, while many recent reviews report problems with product construction (tarnishing, missing stones, fragile lucite) and inconsistent packaging. A consistent theme is difficulty with returns, exchanges, promo codes and unresponsive or unsatisfactory customer service replies. If you consider buying, check the product materials, ask about repair or warranty options, and review the return/exchange policy before purchase. For higher-priced items, examine packaging expectations and confirm promotional terms to avoid surprises.