Reviews show recurring praise for product comfort and specific design features, with several customers highlighting affordability and fit. At the same time, multiple reviews report delivery delays, problems with returns, and slow or automated email responses. Some customers had issues fully resolved with replacements or refunds, while others remained dissatisfied with communication and returns handling. If you consider buying, review the return policy and contact options beforehand and weigh the positive comments about comfort against the reported service and quality risks.
Examples from available reviews (Oct 2022 – Feb 2026).
The underwear provided exceptional comfort and arrived with efficient service.
“this feature provided unparalleled comfort throughout long days.”
Defective shirt and slow, unhelpful customer communication with return fees.
“it arrived with threads coming out/seam coming apart.”
Initial delivery and communication failures, later refund resolved issue.
“this was processed quickly.”
Product uncomfortable and company denied return attempts.
“denied my attempts to return this crap”
Customers report a split experience: some praise helpful resolutions and quick refunds, while others describe delivery delays and slow or inadequate service.
Several reviewers note reasonable prices and comfortable products; others call purchases poor value due to defects or returns problems.
Limited comments on the website/app: one reviewer cites user-friendly navigation and smooth ordering; sample size is small.
Many cite comfort and specific features (e.g. Paradise Pocket™); multiple reviews report defects, seams failing, or uncomfortable thigh bands.
Feedback is mixed: some customers received responsive support, others describe automated replies, long delays, or denied return requests.
Overall impressions vary: several customers are satisfied with product and resolution; a substantial group reports negative delivery, return, or quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Inconsistent sizing and fit across identical boxer pairs caused frustration.
“way looser than the original pair”
No confirmation, three-week wait, and AI couldn't cancel the order.
“AI said it couldn't do that.”
Received only a partial refund despite returning unopened items.
“Why did I only receive a refund of $6.89?”
Elite Air II boxer briefs effectively prevent ride-up for muscular thighs.
“they'll be happy to know these boxers do not ride up.”
Excellent boxer briefs with responsive customer service and good fit.
“Fantastic product, and responsive customer service.”
Defective shirt and slow, unhelpful customer communication with return fees.
“it arrived with threads coming out/seam coming apart.”
Initial delivery and communication failures, later refund resolved issue.
“this was processed quickly.”
Delayed delivery resolved after four weeks, customer ultimately satisfied.
“I finally did receive a new package and could finally enjoy the new gear.”
Comfortable, good products offered at reasonable prices.
“Good products for a reasonable price.”
Product was very uncomfortable and returns process was poor.
“Terrible product, the most uncomfortable thing I've ever worn”
Product uncomfortable and company denied return attempts.
“denied my attempts to return this crap”
Long delivery delay and poor email responsiveness before eventual fulfillment.
“still not been delivered.”
I recently purchased a pair of underwear from All Citizens, and I must say that my experience was excellent. From the moment I received my order confirmation to when I tried on the product for the first time, everything went smoothly.
What impressed me most about these underwear was their Paradise Pocket™ ball pouch technology that separates your private parts from your thighs. As someone who likes to stay active throughout the day, comfort is vital to me, and I can honestly say that this feature provided unparalleled comfort throughout long days.
I also appreciated how affordable these quality products were at All Citizens. They build category-leading products like performance dress shirts and aerospace-grade sunglasses - their line-up of men's high-performance underwear is no exception.
Overall, my experience with All Citizen has been fantastic so far. Their exceptional service shines through in every stage of purchasing protective undergarments: from user-friendly website navigation to quick delivery times; communication channels are easy-to-use & efficient if you have any queries before or after completing an order.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
All Citizens is a direct-to-consumer apparel brand selling men’s underwear, performance shirts and accessories primarily through its online store. The brand markets clothing with performance-focused features and positions itself in the mid‑price segment for men’s basics and active pieces. Consumers researching All Citizens typically look for product comfort, fit features, shipping and return policies, and customer support responsiveness.