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We Collect & Analyze Reviews

All Citizens
Experiences & Reviews

All Citizens is a direct-to-consumer apparel brand selling men’s underwear, performance shirts and accessories primarily through its online store. The brand markets clothing with performance-focused features and positions itself in the mid‑price segment for men’s basics and active pieces. Consumers researching All Citizens typically look for product comfort, fit features, shipping and return policies, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 9
Positive Sentiment 56%
Latest Review 29d
Overall Rating
2.9

Our Analysis

🎯

Service quality

Customers report a split experience: some praise helpful resolutions and quick refunds, while others describe delivery delays and slow or inadequate service.

Share of mentions
21%
Mixed
💰

Value for money

Several reviewers note reasonable prices and comfortable products; others call purchases poor value due to defects or returns problems.

Share of mentions
15%
Mixed
⚡

User experience

Limited comments on the website/app: one reviewer cites user-friendly navigation and smooth ordering; sample size is small.

Share of mentions
3%
Mixed
🔧

Product quality

Many cite comfort and specific features (e.g. Paradise Pocket™); multiple reviews report defects, seams failing, or uncomfortable thigh bands.

Share of mentions
21%
Mixed
📞

Communication

Feedback is mixed: some customers received responsive support, others describe automated replies, long delays, or denied return requests.

Share of mentions
18%
Mixed
⭐

Overall experience

Overall impressions vary: several customers are satisfied with product and resolution; a substantial group reports negative delivery, return, or quality issues.

Share of mentions
23%
Mixed

View all 9 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 9 reviews

All Customer Reviews

Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
ANTHONY WEST
trustpilot.com Oct 01, 2025

Fantastic product

Fantastic product, and responsive customer service. The Elite II are easily the best boxers I've ever worn. It...

S
Sher
trustpilot.com Oct 01, 2025

I bought a shirt under their 'first…

I bought a shirt under their 'first item guarantee return' policy and then it arrived with threads coming out/seam coming apart. I contacted the compa...

S
Steve Clare
trustpilot.com Oct 01, 2025

Initial poor experience but made up for it.

I placed an order on 16 November and hadn't received anything by late December. I was not kept up to date and had problems communicating with the comp...

Z
Zakaria
trustpilot.com Oct 01, 2025

I did not receive package, but resolved after time

Though I did not receive my packages and had to wait 4 weeks before I could receive a new one, I finally did receive a...

G
Gautam Bhatia
trustpilot.com Oct 01, 2025

Good products for a reasonable price

Good products for a reasona...

P
Peter Etheridge
trustpilot.com Oct 01, 2025

Terrible

Terrible. Terrible product, the most uncomfortable thing I'v...

R
Rob
trustpilot.com Oct 01, 2025

Product is garbage

Product is garbage, who wants a band of rubber around their upper thighs on a hot day? The company is also garbage, denied my attempts to return...

P
Paul
trustpilot.com Oct 01, 2025

BEWARE

Great looking clothes at reasonable price . I placed an order with them 4 weeks ago still not been delivered. I have tried numerous times to contact t...

E
Eduardo Conroy
Collected.reviews Oct 31, 2022

Unbeatable Comfort at Affordable Prices

I recently purchased a pair of underwear from All Citizens, and I must say that my experience was excellent. From the moment I received my order confirmation to when I tried on the product for the first time, everything went smoothly.

What impressed me most about these underwear was their Paradise Pocket™ ball pouch technology that separates your private parts from your thighs. As someone who likes to stay active throughout the day, comfort is vital to me, and I can honestly say that this feature provided unparalleled comfort throughout long days.

I also appreciated how affordable these quality products were at All Citizens. They build category-leading products like performance dress shirts and aerospace-grade sunglasses - their line-up of men's high-performance underwear is no exception.

Overall, my experience with All Citizen has been fantastic so far. Their exceptional service shines through in every stage of purchasing protective undergarments: from user-friendly website navigation to quick delivery times; communication channels are easy-to-use & efficient if you have any queries before or after completing an order.

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Conclusion

Reviews show recurring praise for product comfort and specific design features, with several customers highlighting affordability and fit. At the same time, multiple reviews report delivery delays, problems with returns, and slow or automated email responses. Some customers had issues fully resolved with replacements or refunds, while others remained dissatisfied with communication and returns handling. If you consider buying, review the return policy and contact options beforehand and weigh the positive comments about comfort against the reported service and quality risks.