Reviews split between strong product approval and frustration with service. Many customers praise comfort, fit, and anti–ride-up performance. Others mention inconsistent sizing, uncomfortable items, delivery delays, and refund problems. Communication ranges from quick fixes to unhelpful or automated replies.
Examples from available reviews (Oct 2022 – Mar 2026).
Excellent boxer briefs with responsive customer service and good fit.
“Fantastic product, and responsive customer service.”
Elite Air II boxer briefs effectively prevent ride-up for muscular thighs.
“they'll be happy to know these boxers do not ride up.”
Inconsistent sizing and fit across identical boxer pairs caused frustration.
“way looser than the original pair”
Received only a partial refund despite returning unopened items.
“Why did I only receive a refund of $6.89?”
Returns and refunds come up often as pain points. Some customers say they received only partial refunds or had returns refused after sending items back. A smaller group reports delivery delays that were later sorted out.
Some reviews mention fair pricing and good value, but not many. A few buyers specifically point to reasonable prices and comfort as worth it. This theme appears less often than complaints about service and quality.
Many complaints focus on order handling and delivery updates. Several reviewers cite long waits, missing confirmations, or being unable to cancel through automated systems. A minority say the issue was resolved after they followed up.
Views on product quality are split. Several reviewers praise certain boxer styles for comfort, fit, and anti–ride-up performance. Just as many describe uncomfortable pieces, build issues, or sizing that varies even between identical items.
Communication experiences vary widely. Some reviews describe slow or unhelpful email threads and automated replies that couldn’t complete the requested action. Others report quick, responsive help that handled refunds or replacements fast.
Reviews show a sharp divide between strong product satisfaction and frequent post-purchase problems. Comfort and fit drive high ratings for some shoppers. Service missteps and poor communication drive low ratings for others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Inconsistent sizing and fit across identical boxer pairs caused frustration.
“way looser than the original pair”
No confirmation, three-week wait, and AI couldn't cancel the order.
“AI said it couldn't do that.”
Received only a partial refund despite returning unopened items.
“Why did I only receive a refund of $6.89?”
Elite Air II boxer briefs effectively prevent ride-up for muscular thighs.
“they'll be happy to know these boxers do not ride up.”
Excellent boxer briefs with responsive customer service and good fit.
“Fantastic product, and responsive customer service.”
Defective shirt and slow, unhelpful customer communication with return fees.
“it arrived with threads coming out/seam coming apart.”
Initial delivery and communication failures, later refund resolved issue.
“this was processed quickly.”
Delayed delivery resolved after four weeks, customer ultimately satisfied.
“I finally did receive a new package and could finally enjoy the new gear.”
Comfortable, good products offered at reasonable prices.
“Good products for a reasonable price.”
Product was very uncomfortable and returns process was poor.
“Terrible product, the most uncomfortable thing I've ever worn”
Product uncomfortable and company denied return attempts.
“denied my attempts to return this crap”
Long delivery delay and poor email responsiveness before eventual fulfillment.
“still not been delivered.”
I recently purchased a pair of underwear from All Citizens, and I must say that my experience was excellent. From the moment I received my order confirmation to when I tried on the product for the first time, everything went smoothly.
What impressed me most about these underwear was their Paradise Pocket™ ball pouch technology that separates your private parts from your thighs. As someone who likes to stay active throughout the day, comfort is vital to me, and I can honestly say that this feature provided unparalleled comfort throughout long days.
I also appreciated how affordable these quality products were at All Citizens. They build category-leading products like performance dress shirts and aerospace-grade sunglasses - their line-up of men's high-performance underwear is no exception.
Overall, my experience with All Citizen has been fantastic so far. Their exceptional service shines through in every stage of purchasing protective undergarments: from user-friendly website navigation to quick delivery times; communication channels are easy-to-use & efficient if you have any queries before or after completing an order.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
All Citizens runs an online shop selling men’s underwear and wardrobe basics. Product pages usually list fabric composition, sizing charts, and care instructions to guide purchases. The site offers online ordering, account tools, and a returns portal for exchanges or refunds. It also provides shipping details and customer service contact options for tracking orders and asking about policies.