Reviews Analyzed
4
We Collect & Analyze Reviews
Alligator Warehouse
Experiences & Reviews
Alligator Warehouse is an e-commerce retailer focused on men’s footwear and apparel. The company operates an online storefront offering ordering, shipping, and returns for consumer clothing and shoes. Shoppers typically evaluate it based on shipping reliability, returns handling, product fit, and customer support.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
17d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Multiple reviewers report poor handling of orders, cancellations and returns; one reviewer noted a fast, well-packaged delivery as a contrasting experience.
Share of mentions
Weak
21%
💰
Value for money
Several reviews describe financial problems: being charged after cancellation and not receiving reimbursements for shipping or refunds when requested.
Share of mentions
Weak
16%
⚡
User experience
Customers describe difficulties with online order accuracy, return forms and live chat; one buyer reported a smooth, fast ordering and delivery process.
Share of mentions
Weak
16%
🔧
Product quality
Reports are mixed: one buyer received exactly the ordered items in good condition, another cited sizing/fit problems and fulfillment issues.
Share of mentions
Mixed
11%
📞
Communication
Most reviewers report unresponsive or automated replies, unclear emails and even phone hang-ups, leaving issues unresolved for customers.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions lean negative: multiple reviewers distrust the company due to lost orders and poor support, though one review was wholly positive.
Share of mentions
Weak
21%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 4 verified reviews (December 2021 – October 2025).
Alligator Boots
"I ordered Alligator boots for my boyfriends birthday in October, but unfortunately, they never came! They apparently got lost and I never really got a straight answer on that from Alligator Warehouse. I even emailed the company multiple times. I was really upset because it was a gift and all I ever got back were automated responses.I would not recommend this company to anyone. The customer service is horrible and they don't seem to care about their customers at all. I never received my order and they never even reimbursed me for the shipping cost. They just kept telling me that they were sorry and that my package was lost in the mail. It seems as though this company is very inconsiderate of their customers and are a scam!
"
Hope Schultz
Collected.reviews
Dec 01, 2021
Featured for: non-delivery, automated responses
Do not trust this company
"Do not order from this company as you will not get anyone to respond to you if you need to return your item. They have a 15 day return policy which is..."
Mark Rystrom
Trustpilot
Oct 01, 2025
Featured for: unresponsive to returns requests
Be careful
"Be careful - bait and switch scam. Ordered a pair of Mezlan shoes, cited as in stock online. Received a subsequent email from “MensUSA Menswear” with..."
James T
Trustpilot
Oct 01, 2025
Featured for: bait-and-switch, charged after cancellation
Very Nice Men's Apparel
"I've read reviews on this company and quite a few were very negative. I can only give a review based on my personal experience. My experience is 5 sta..."
Victor Porter
Trustpilot
Oct 01, 2025
Featured for: fast delivery, accurate packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mark Rystrom
trustpilot.com
Oct 01, 2025
Do not trust this company
Do not order from this company as you will not get anyone to respond to you if you need to return your item. They have a 15 day return policy which is...
J
James T
trustpilot.com
Oct 01, 2025
Be careful
Be careful - bait and switch scam. Ordered a pair of Mezlan shoes, cited as in stock online. Received a subsequent email from “MensUSA Menswear” with...
V
Victor Porter
trustpilot.com
Oct 01, 2025
Very Nice Men's Apparel
I've read reviews on this company and quite a few were very negative. I can only give a review based on my personal experience. My experience is 5 sta...
H
Hope Schultz
Collected.reviews
Dec 01, 2021
Alligator Boots
I ordered Alligator boots for my boyfriends birthday in October, but unfortunately, they never came! They apparently got lost and I never really got a straight answer on that from Alligator Warehouse. I even emailed the company multiple times. I was really upset because it was a gift and all I ever got back were automated responses.I would not recommend this company to anyone. The customer service is horrible and they don't seem to care about their customers at all. I never received my order and they never even reimbursed me for the shipping cost. They just kept telling me that they were sorry and that my package was lost in the mail. It seems as though this company is very inconsiderate of their customers and are a scam!
Conclusion
Reviews show a pattern of unresolved order and support issues: reviewers report lost or cancelled orders, charges after cancellation, and little or no response to return requests. Communication failures are a recurring concern, including automated replies, unclear emails, and phone hang-ups. At the same time, one reviewer described prompt FedEx delivery and an accurately packed order, indicating variable fulfillment. Consumers considering Alligator Warehouse may want to use a credit card for purchase protection and verify return and shipping policies before ordering.