Reviews repeatedly mention unreturned messages and refund or shipping issues that never get fixed. Several customers say their cards were charged but orders never arrived or shipments were canceled. Multiple reviews describe receiving the wrong size or the wrong item. A small number of reviewers report fast delivery and careful packaging.
Examples from available reviews (Dec 2021 – Mar 2026).
Company did not respond, leaving reviewer out money and shipment.
“DO NOT SHOP ALLIGATOR WAREHOUSE!!!”
Received wrong shoe size and was charged excessive return fees.
“Purchase a size 11 shoe and they sent a shoe that had to be a 13 or 14 size.”
Seller canceled order but still charged card, suggesting deceptive service.
“Be careful - bait and switch scam.”
Order arrived quickly, correct, well packaged, and professional presentation.
“it was very well packaged.”
Customers describe orders being canceled while charges still went through. Others report missing orders and being asked to pay extra return shipping fees. One higher-rated review mentions a fulfillment problem and says shipping was not reimbursed.
Most complaints focus on payments taken without delivery and refunds being refused. Reviewers say they were hit with extra return fees or had to dispute charges with their credit card to get their money back. Positive comments about value are rare in this set.
Many reviewers describe orders stuck in pending status with no updates and repeated questions that go unanswered. A minority report quick delivery and professional packaging. Most accounts center on how hard it is to reach support.
Several reviewers say they received the wrong item or the wrong clothing size. One describes getting a completely different suit and resolving it only through a credit card dispute. Only one review includes positive comments about receiving the correct item in good packaging.
Many reviews say emails went unanswered and refund requests were ignored. Some reviewers report that replies stopped after their cards were charged. One review describes a troubling request for card details in order to get phone support.
Most reviews are negative, with frequent reports of non-delivery, incorrect items, and silence from the company. A small number of high-rated reviews mention good packing and on-time delivery. Overall, the feedback sharply splits between many low-rated experiences and a few positive ones.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company did not respond, leaving reviewer out money and shipment.
“DO NOT SHOP ALLIGATOR WAREHOUSE!!!”
Company did not respond to return requests, preventing a refund.
“Do not order from this company as you will not get anyone to respond to you”
Seller canceled order but still charged card, suggesting deceptive service.
“Be careful - bait and switch scam.”
Order arrived quickly, correct, well packaged, and professional presentation.
“it was very well packaged.”
Received wrong shoe size and was charged excessive return fees.
“Purchase a size 11 shoe and they sent a shoe that had to be a 13 or 14 size.”
Order charged but not delivered; company didn't respond to inquiries.
“theyre asking for $5 and my card info to just talk to someone.”
Wrong size blazer and company failed to process exchange or refund.
“We were told send back with additional shipping fee of $25.”
Received unauthorized credit card charges from the company.
“I have not ever ordered anything from this company and definitely did NOT authorize any charges!”
Order pending without updates and company stopped responding to inquiries.
“I have yet to get a response or my order.”
Company failed to deliver ordered suit and didn't respond to refund requests.
“I had not received the suit.”
Received wrong suit and struggled to get a refund until credit card dispute.
“it was completely the wrong suit.”
Did not receive paid suit and company did not respond to contacts.
“I ordered a double breast suit for $184 didn't receive the suit”
Company charged card, won't ship item, and ignored refund requests.
“Will not refund or reply to my emails after 8 attempts.”
I ordered Alligator boots for my boyfriends birthday in October, but unfortunately, they never came! They apparently got lost and I never really got a straight answer on that from Alligator Warehouse. I even emailed the company multiple times. I was really upset because it was a gift and all I ever got back were automated responses.I would not recommend this company to anyone. The customer service is horrible and they don't seem to care about their customers at all. I never received my order and they never even reimbursed me for the shipping cost. They just kept telling me that they were sorry and that my package was lost in the mail. It seems as though this company is very inconsiderate of their customers and are a scam!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alligator Warehouse runs an online store that lists products and takes customer payments. It handles inventory, product listings, and checkout on its website. Orders ship through common carriers, usually with tracking. The site includes contact information, return policies, and purchase receipts. It also sends order confirmations and processes payments as part of routine online retail.