Reviews show a pattern of unresolved order and support issues: reviewers report lost or cancelled orders, charges after cancellation, and little or no response to return requests. Communication failures are a recurring concern, including automated replies, unclear emails, and phone hang-ups. At the same time, one reviewer described prompt FedEx delivery and an accurately packed order, indicating variable fulfillment. Consumers considering Alligator Warehouse may want to use a credit card for purchase protection and verify return and shipping policies before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
They lost my order and provided poor customer service.
“I never received my order and they never even reimbursed me for the shipping cost.”
Company did not respond to return requests, preventing a refund.
“Do not order from this company as you will not get anyone to respond to you”
Seller canceled order but still charged card, suggesting deceptive service.
“Be careful - bait and switch scam.”
Order arrived quickly, correct, well packaged, and professional presentation.
“it was very well packaged.”
Multiple reviewers report poor handling of orders, cancellations and returns; one reviewer noted a fast, well-packaged delivery as a contrasting experience.
Several reviews describe financial problems: being charged after cancellation and not receiving reimbursements for shipping or refunds when requested.
Customers describe difficulties with online order accuracy, return forms and live chat; one buyer reported a smooth, fast ordering and delivery process.
Reports are mixed: one buyer received exactly the ordered items in good condition, another cited sizing/fit problems and fulfillment issues.
Most reviewers report unresponsive or automated replies, unclear emails and even phone hang-ups, leaving issues unresolved for customers.
Overall impressions lean negative: multiple reviewers distrust the company due to lost orders and poor support, though one review was wholly positive.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company did not respond, leaving reviewer out money and shipment.
“DO NOT SHOP ALLIGATOR WAREHOUSE!!!”
Company did not respond to return requests, preventing a refund.
“Do not order from this company as you will not get anyone to respond to you”
Seller canceled order but still charged card, suggesting deceptive service.
“Be careful - bait and switch scam.”
Order arrived quickly, correct, well packaged, and professional presentation.
“it was very well packaged.”
Received wrong shoe size and was charged excessive return fees.
“Purchase a size 11 shoe and they sent a shoe that had to be a 13 or 14 size.”
Order charged but not delivered; company didn't respond to inquiries.
“theyre asking for $5 and my card info to just talk to someone.”
Wrong size blazer and company failed to process exchange or refund.
“We were told send back with additional shipping fee of $25.”
Received unauthorized credit card charges from the company.
“I have not ever ordered anything from this company and definitely did NOT authorize any charges!”
Order pending without updates and company stopped responding to inquiries.
“I have yet to get a response or my order.”
Company failed to deliver ordered suit and didn't respond to refund requests.
“I had not received the suit.”
Received wrong suit and struggled to get a refund until credit card dispute.
“it was completely the wrong suit.”
Did not receive paid suit and company did not respond to contacts.
“I ordered a double breast suit for $184 didn't receive the suit”
Company charged card, won't ship item, and ignored refund requests.
“Will not refund or reply to my emails after 8 attempts.”
I ordered Alligator boots for my boyfriends birthday in October, but unfortunately, they never came! They apparently got lost and I never really got a straight answer on that from Alligator Warehouse. I even emailed the company multiple times. I was really upset because it was a gift and all I ever got back were automated responses.I would not recommend this company to anyone. The customer service is horrible and they don't seem to care about their customers at all. I never received my order and they never even reimbursed me for the shipping cost. They just kept telling me that they were sorry and that my package was lost in the mail. It seems as though this company is very inconsiderate of their customers and are a scam!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alligator Warehouse is an e-commerce retailer focused on men’s footwear and apparel. The company operates an online storefront offering ordering, shipping, and returns for consumer clothing and shoes. Shoppers typically evaluate it based on shipping reliability, returns handling, product fit, and customer support.