Reviews show a clear pattern: product quality and craftsmanship receive frequent praise, with many customers noting strong design, engraving and durable materials. Multiple reviewers describe helpful, personalized service—especially for custom work and sizing issues. At the same time, several recent reviews report significant problems with shipping, returns and refunds, including long response times and unresolved follow-ups. If considering Allurez, weigh strong craftsmanship and customization evidence against the reported fulfillment and communication issues; confirm shipping timelines and return/refund procedures before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived late and refund process was delayed and unresolved.
“This company is DEEPLY unethical and fraudulent.”
Customer praised high-quality jewelry with personalized service and good value.
“top quality at a very reasonable spend level”
They provided top-notch craftsmanship and personalized, helpful customer service.
“their craftsmanship was top-notch”
Pendant differed significantly from described weight, resulting in partial refund settlement.
“But this was a significant difference.”
Many reviewers describe attentive, personalized service and successful problem resolution; a small number report unhelpful or slow support.
Several customers report good value and competitive pricing; others cite extra charges or disputed reimbursements after issues.
Ordering and design processes are often praised for smooth customization and timely delivery, though some customers experienced delays or shipping problems.
Most reviews highlight high craftsmanship, clear diamonds and durable pieces, with a few isolated complaints about specifications (weight) vs description.
Communication is described as responsive and professional by many, but a subset report repeated unanswered inquiries and poor follow-up.
Overall impressions skew positive, citing beautiful jewelry and helpful service, though some recent experiences report shipping and refund failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service promptly kept them informed during the custom necklace order.
“Bryan from their customer service department answered my emails and responded to my text messages to keep me informed”
They provided excellent, understanding service and delivered quality work.
“Excellent service from start to finish.”
Order never shipped on promised timeline and customer only reached a bot.
“I have contacted their customer service, but have only been able to interact with a bot.”
Charm was unusually small for price and refund process was difficult.
“it was so small for $400.”
Gemstone fell out of a standard ring and refund was obstructed.
“the quality was so poor that a gemstone fell out immediately.”
Product matched the advertisement and sizing was correct.
“Product was as advertised.”
Quickly delivered jewelry with stunning quality and luxurious craftsmanship.
“The quality of their jewelry is absolutely stunning, and the craftsmanship feels luxurious.”
Multiple interactions were great; reviewer calls them highly trustworthy.
“One of the most trustworthy Jewelers in the industry”
They worked closely and delivered well-crafted wedding rings punctually.
“Loved the design, craftsmanship, patience, and punctuality.”
Reviewer expressed strong positive sentiment about Allurez.
“Awesome! Great!”
Diamond studs arrived in perfect condition and were very high quality.
“The diamond stud earrings were in perfect condition, fantastic and elegant,”
Customer experienced repeated contact with no information about order status.
“I contacted them 10 times through emails and phone calls...same answers.”
Order arrived late and refund process was delayed and unresolved.
“This company is DEEPLY unethical and fraudulent.”
Customer praised high-quality jewelry with personalized service and good value.
“top quality at a very reasonable spend level”
They provided top-notch craftsmanship and personalized, helpful customer service.
“their craftsmanship was top-notch”
Company provided an amazing product and excellent customer experience.
“amazing product and more importantly a great customer experience”
Pendant had deep blue color and a strong, durable chain.
“The blue is deep and vibrant, and the chain feels strong and durable.”
Pendant differed significantly from described weight, resulting in partial refund settlement.
“But this was a significant difference.”
Custom hand engraving on wedding band was done perfectly.
“the engraving was done perfectly.”
Pendant had deep blue color and a strong, durable chain.
“The blue is deep and vibrant, and the chain feels strong and durable.”
Their Allurez ring was perfect and they love it.
“Mu Allurez ring is perfect. Love it!”
Diamond hoops were gifted and well loved, worn constantly.
“She absolutely loves them and wears them constantly!”
Reviewer liked the pretty, travel-friendly jewelry box they received.
“Its so pretty. Great for traveling.”
Allurez diamond studs praised as great quality, better than Blue Nile and Brilliant Earth.
“Compared to blue nile or Brilliant earth Allurez is much better!”
Purchase exceeded expectations and reviewer will likely buy again.
“Better than expected. Will probably buy from them again.”
Delivery was one day late but the product was worth the wait.
“Took a day longer than expected to arrive but was worth the wait!”
Lab-grown emerald pendant is stunning with rich green color.
“The halo lab-grown emerald and diamond pendant I bought is absolutely stunning.”
Custom name necklace was well received and has distinctive lettering.
“The diamond custom name necklace was a hit.”
Bracelet arrived quickly and beautifully packaged; recipient loved it.
“It was packaged beautifully and came quickly.”
They provided patient, professional design service and excellent customer support.
“Their customer service was excellent.”
Reviewer happy with purchase and considers the jeweler great.
“Great jeweler, timeless piece.”
I had a great experience with Allurez. com. My first purchase was a beautiful 4 Carat Eternity Ring through Allurez.com and trust me it was possibly the best decision so far that I took compared with my other online purchases. Very sparkly and amazingly beautiful design. The size of the ring was a little bigger than what I expected it to be, but they fixed everything. Fast delivery and they have excellent service too. It was a pleasurable experience ordering from Allurez. I'm very happy with my purchase and for sure I'll come back again to Allurez.com to buy something else.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Allurez is an online fine-jewelry retailer and custom jewelry studio that offers engagement rings, loose diamonds and finished pieces. The company emphasizes custom design and personalization, with online ordering and direct-to-consumer pricing. Consumers researching Allurez often look for information on craftsmanship, bespoke services (engraving, resizing) and fulfillment policies.