Reviews Analyzed
21
We Collect & Analyze Reviews
Allurez
Experiences & Reviews
Allurez is an online fine-jewelry retailer and custom jewelry studio that offers engagement rings, loose diamonds and finished pieces. The company emphasizes custom design and personalization, with online ordering and direct-to-consumer pricing. Consumers researching Allurez often look for information on craftsmanship, bespoke services (engraving, resizing) and fulfillment policies.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers describe attentive, personalized service and successful problem resolution; a small number report unhelpful or slow support.
Share of mentions
Strong
13%
💰
Value for money
Several customers report good value and competitive pricing; others cite extra charges or disputed reimbursements after issues.
Share of mentions
Mixed
9%
⚡
User experience
Ordering and design processes are often praised for smooth customization and timely delivery, though some customers experienced delays or shipping problems.
Share of mentions
Strong
17%
🔧
Product quality
Most reviews highlight high craftsmanship, clear diamonds and durable pieces, with a few isolated complaints about specifications (weight) vs description.
Share of mentions
Strong
24%
📞
Communication
Communication is described as responsive and professional by many, but a subset report repeated unanswered inquiries and poor follow-up.
Share of mentions
Mixed
7%
⭐
Overall experience
Overall impressions skew positive, citing beautiful jewelry and helpful service, though some recent experiences report shipping and refund failures.
Share of mentions
Strong
30%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Unethical, Fraudulent, & Scammy Company
"I ordered a bracelet on May 6, 2025 for Mother's Day. I paid $2,150 for it. I paid extra for expedited shipping which promised to arrive in time for m..."
Josh H.
Trustpilot
Oct 01, 2025
Featured for: Detailed refund and communication complaint
Top Quality and Service
"At Allurez you will get top quality at a very reasonable spend level that is hard to find these days. The craftsmanship, attention to detail and quali..."
Svetlana B.
Trustpilot
Oct 01, 2025
Featured for: Illustrates positive value and service
Exceptional Product and Customer Service
"I recently had an exceptional experience with Allurez while designing and purchasing our engagement ring. From start to finish, their craftsmanship wa..."
Thomas Baez
Trustpilot
Oct 01, 2025
Featured for: Shows customer-service problem resolution
I love my sun pendant
"I love my sun pendant. It is absolutely beautiful. It’s well made and heavy. Not flimsy or light weight. I did have an issue with the pendant being mu..."
Lisa Monaco
Trustpilot
Oct 01, 2025
Featured for: Mixed product quality negotiation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Reza Baie
trustpilot.com
Oct 01, 2025
Design, personality, craftsmanship
Raphi worked closely with my fiancé and I to get the dream rings and bands...
M
Michael Greenberg
trustpilot.com
Oct 01, 2025
Awesome
...
i
israel kofman
trustpilot.com
Oct 01, 2025
My Excellent Experience with Allurez
The diamond stud earrings were in perfect condition, fantastic and elegant, very high quality and clear. In addition, th...
g
garry goykman
trustpilot.com
Oct 01, 2025
Ordered a gift 3 weeks ago.....I…
Ordered a gift 3 weeks ago.....I contacted them 10 times through emails and phone calls...same answers. They dont know and wh...
J
Josh H.
trustpilot.com
Oct 01, 2025
Unethical, Fraudulent, & Scammy Company
I ordered a bracelet on May 6, 2025 for Mother's Day. I paid $2,150 for it. I paid extra for expedited shipping which promised to arrive in time for m...
S
Svetlana B.
trustpilot.com
Oct 01, 2025
Top Quality and Service
At Allurez you will get top quality at a very reasonable spend level that is hard to find these days. The craftsmanship, attention to detail and quali...
T
Thomas Baez
trustpilot.com
Oct 01, 2025
Exceptional Product and Customer Service
I recently had an exceptional experience with Allurez while designing and purchasing our engagement ring. From start to finish, their craftsmanship wa...
B
Brett Kleber
trustpilot.com
Oct 01, 2025
Amazing products, even better customer experience!
The company provides an amazing product and more importantly a great customer experience. I have ordered an engagement ring and wedding band from them...
R
Richard Jolly
trustpilot.com
Oct 01, 2025
I gifted the Sapphire Pendant
I gifted the Sapphire Pendant to my mom, and she absolutely loved it. Th...
L
Lisa Monaco
trustpilot.com
Oct 01, 2025
I love my sun pendant
I love my sun pendant. It is absolutely beautiful. It’s well made and heavy. Not flimsy or light weight. I did have an issue with the pendant being mu...
D
Deborah Meeks
trustpilot.com
Oct 01, 2025
I chose a hand engraved wedding
I chose a hand engraved wedding band with a custom engraving that has our weddi...
O
Oliver Fisher
trustpilot.com
Oct 01, 2025
I gifted the Sapphire Pendant
I gifted the Sapphire Pendant to my mom, and she absolutely loved it. Th...
J
Jeremy King
trustpilot.com
Oct 01, 2025
Mu Allurez ring is perfect
Mu Allurez ring is...
S
Sheila Martinez
trustpilot.com
Oct 01, 2025
I purchased a pair of diamond
I purchased a pair of diamond hoops as a gift for my girlf...
S
Sarah
trustpilot.com
Oct 01, 2025
I love the jewelry box i received
I love the jewelry box i received. Its so prett...
K
Karen Barker
trustpilot.com
Oct 01, 2025
The diamond studs are a staple
The diamond studs are a staple. Great quality! Compared...
M
Milton Hoch
trustpilot.com
Oct 01, 2025
Better than expected
Better than expected. Will p...
B
Baryant Willam
trustpilot.com
Oct 01, 2025
Took a day longer than expected
Took a day longer than expected...
P
Paul Abston
trustpilot.com
Oct 01, 2025
The halo lab-grown emerald and diamond
The halo lab-grown emerald and diamond pendant I bought is absolutely stunning. The green is so...
A
Anna Leon
trustpilot.com
Oct 01, 2025
The diamond custom name necklace
The diamond custom name necklace was a hit. I got my daughter’s nam...
Conclusion
Reviews show a clear pattern: product quality and craftsmanship receive frequent praise, with many customers noting strong design, engraving and durable materials. Multiple reviewers describe helpful, personalized service—especially for custom work and sizing issues. At the same time, several recent reviews report significant problems with shipping, returns and refunds, including long response times and unresolved follow-ups. If considering Allurez, weigh strong craftsmanship and customization evidence against the reported fulfillment and communication issues; confirm shipping timelines and return/refund procedures before purchase.