Reviews split into two clear camps: shoes that feel comfortable and well made, and pairs that fail quickly. Many complaints focus on returns, refunds, and slow or missing customer support. Positive feedback often mentions soft leather and overall comfort.
Examples from available reviews (Dec 2021 – Mar 2026).
Unresponsive customer support prevented address update and caused delivery problems.
“Horrific customer support, absolutely useless getting back to emails.”
High-quality sneakers arrived quickly and reviewer was very satisfied.
“I’m truly impressed with the quality of the shoes.”
Defective boots arrived and company refused a full refund for returns.
“The boots arrived damaged which clearly a failure in their quality control.”
Shoes fit well, comfortable to walk in, and get compliments.
“I can walk away on them without any discomfort.”
Several reviews describe support that doesn’t respond or takes a long time to reply. Customers mention cancellations being refused, full refunds denied for damaged items, and surprise return or refund fees. A smaller set of reviews says support was helpful and fixed a shipping problem.
For some buyers, early wear and build failures make the shoes feel overpriced. Others say the materials look good and the fit is comfortable enough to justify the cost. Some also point to refund charges and denied replacements as added hits to value.
Some customers report steady comfort, a good fit, and enjoyable everyday wear. Others describe major discomfort, inconsistent sizing, and blisters or fit problems after only a few wears. A few reviews mention practical issues like laces that won’t stay tied or confusing fit guidance.
Multiple reviews report break-downs such as soles coming apart, leather peeling back, wax finishes wearing off, and holes forming within months. Other reviewers praise soft leather, sturdy construction, and sneakers that feel high quality. Durability concerns come up often, alongside clear accounts of solid workmanship.
Customers say they didn’t get timely updates about delays and missed shipping or order-change notifications. Some reviews also describe messages they saw as misleading when cancellations were denied and orders shipped early. A small number mention clear, empathetic conversations with support.
Feedback is sharply split between very happy customers and serious complaints. Positive reviews focus on comfort and materials. Negative reviews center on service problems and shoes wearing out fast.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Pre-order delayed and company didn't inform until asked.
“Worst customer experience, they never inform you about the delay until you ask about the order.”
Defective boots arrived and company refused a full refund for returns.
“The boots arrived damaged which clearly a failure in their quality control.”
Shoes caused severe discomfort and sizing inconsistency after few wears.
“They have absolutely shredded my feet, my toes, my ankles”
Received sneakers made in Cambodia with inferior sole and sizing differences.
“they were made in Cambodia.”
Unresponsive customer support prevented address update and caused delivery problems.
“Horrific customer support, absolutely useless getting back to emails.”
Needed an exchange but customer service was unhelpful and charged return fee.
“was charged a $7.95 return fee on top of it.”
Shoes fit well, comfortable to walk in, and get compliments.
“I can walk away on them without any discomfort.”
Poor customer service and alleged low-quality, ill-fitting shoes.
“Horrible customer service and below quality shoe that will not fit.”
Expensive boots deteriorated and were uncomfortable; customer support couldn't help.
“After a year, the sole of one heel came off completely”
Reviewer loves brand, praising fabric quality and on-demand production.
“The fabrics are gorgeous”
Shoes deteriorated quickly and customer service refused a replacement.
“The shoes will NOT stay tied.”
Boots lost wax finish within 15 days and became unwearable.
“the wax finish on the boots disappeared”
Company refused a cancellation, shipped early, and provided misleading communications.
“ALOHAS refused a cancellation request”
High-quality sneakers arrived quickly and reviewer was very satisfied.
“I’m truly impressed with the quality of the shoes.”
Product quality was good and customer service resolved a shipping issue.
“their customer service was understanding, empathetic”
Shoes are comfortable and well made, reviewer loves them.
“So comfortable and well made.”
Leather separated from sole after six months, causing a hole and discomfort.
“the upper leather is already pulling away from the sole on the side”
Reviewer loves the ballet shoes' soft leather and high comfort.
“leather is so soft and very comfortable to wear”
Sizing advice was misleading and an unexpected refund fee appeared, later waived.
“UNEXPECTED €7.95 “REFUND FEE””
Sneakers are stylish but developed wear and holes within months.
“developed a noticeable hole in the heel lining.”
Don’t waste your money!! They claim to sell sustainable products, but the sandals are made with cheap materials. I’m so disappointed! I bought these sandals for my daughter's wedding thinking they were more green-friendly than the ones you get in the box of flip flops at Walmart. But when they arrived, I could see that the straps were made of very cheap material and didn’t look like they would last more than one season. I was so disappointed because I wanted something more sustainable and unique for my daughter's wedding. Alohas sandals are not worth your money! Save up for a better pair or go to Walmart.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alohas is a footwear brand and online retailer that sells shoes through its e-commerce site. Its website includes product pages, cart checkout, and order tracking. Shoppers can find sizing guidance, shipping information, and the returns policy on the site. Alohas also handles the packing and shipping of orders to different destinations.