Many reviewers say their orders never arrived and that they repeatedly couldn’t reach support. Several customers describe quick, friendly fixes from a support agent named Jorge. A smaller group praises product fit and quality. One review points to a charge after free shipping was advertised and only applied at checkout.
Examples from available reviews (Oct 2021 – Feb 2026).
Order not delivered after more than a month; customer service unresponsive.
“I still have not received what I paid for.”
Support agent Jorge corrected order error and shipped same day.
“Jorge helped me through the process and getting my product shipped out the same day.”
Antenna adapter broke and company is impossible to contact.
“a company that is literally impossible to get a hold of.”
Advertised free shipping charged at checkout; policy not specified.
“They mislead and overcharged they advertise free shipping”
Most reviews describe orders that weren’t fulfilled, long shipping delays, and refund requests that never got resolved. Several mention support attempts that went nowhere and calls that dropped. A recurring positive theme credits a support agent named Jorge with fast, effective solutions.
Many value complaints come from customers who paid but did not receive the items or a refund. One review says the customer was charged even though free shipping was advertised. Several reviewers say they lost money when orders weren’t delivered.
Many accounts describe contact attempts that fail: chatbots that hang up, calls that drop, and emails left unanswered for days. A few reviewers report smooth purchases and early delivery. Overall, reviewers most often describe trouble handling anything after the purchase.
Several reviews mention damaged or incorrect items, often alongside service issues that weren’t addressed. A minority specifically praise product quality and fit. Product praise appears, but in fewer reviews.
Many reviewers say the company was impossible to reach or sent apology emails without fixing the problem. Others describe quick email responses and helpful phone support from a named agent. Communication splits between silence and direct, effective help from an agent.
Reviews are sharply split between negative experiences focused on non-delivery and unresponsive support, and positive experiences tied to help from an individual agent and satisfactory products. Negative accounts stand out and repeatedly mention unresolved orders. Positive accounts highlight immediate problem-solving and satisfaction with the product.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not delivered after more than a month; customer service unresponsive.
“I still have not received what I paid for.”
Ordered antenna over a month ago; calls dropped and no response.
“I paid almost $50 and have not received or heard anything back.”
Antenna adapter broke and company is impossible to contact.
“a company that is literally impossible to get a hold of.”
Email to customer service went unanswered; item arrived damaged and refund issues.
“This company is a scam i have emailed the customer service and never got back with me”
Support agent Jorge corrected order error and shipped same day.
“Jorge helped me through the process and getting my product shipped out the same day.”
Reviewer reports great customer service.
“Great customer service!”
Jorge was friendly and helped resolve an ordering issue.
“Jorge was very friendly and helpful in assisting me as I figured out what was going on.”
Label created but package did not leave the state; reviewer calls it a scam.
“A label was created on the 18th and it still has yet to leave the state.”
Shipping origin not disclosed; emails only returned apologies and no help.
“I keep getting emails back just saying sorry.”
Reviewer states the products are good.
“good products”
Jorge resolved issue immediately with no headache.
“Jorge took care of my issue immediately and with zero headache.”
Jorge resolved antenna issue quickly with great support.
“reached out to support and Jorge took care of it right away!”
Email answered promptly and issue resolved as desired.
“Answered my email promptly and received the results I wanted!”
Advertised free shipping charged at checkout; policy not specified.
“They mislead and overcharged they advertise free shipping”
Pre-ordered sweaters never made; only small refund after months.
“I pre-ordered some sweaters 3 to 4 months in advance and they never came.”
No response after three days; phone system hangs up when leaving messages.
“it's a recording and at the end when it’s time to leave a message it just hangs up”
Pre-order items never produced; refunds delayed until payment dispute.
“2nd was a pre-order and they never made the items.”
Partial shipment then months of delays and no customer service responses.
“It is now 3-27-25 and still nothing”
Order placed December 3 still not received; chatbot unhelpful.
“No customer service number A I. Chatbot is worthless”
Paid but never received package; reviewer calls company a scam.
“took my money and never got my package!”
Company oversold orders, sent unwanted items, and failed to provide proper refunds.
“they stole $72 from me.”
One hat arrived fine; second arrived damaged and no responses to complaints.
“Customer service is non-existent.”
No answers via chat, email, or phone after nine days.
“(9 Days now and no answer on chat or email or phone number.”
Reviewer claims orders may not arrive and contact attempts failed.
“Scam artists...will promise you everything and you'll be lucky to actually receive an order.”
Multiple calls and emails received no response; reviewer calls company a scam.
“Unfortunately there is absolutely NO CUSTOMER SERVICE!”
Customer service unresponsive; chatbot long waits and phone mailbox full.
“after waiting over 30 minutes for a response, I gave up on that.”
Reviewer claims company ran off with their money after ordering a gflex trigger.
“Scam ran off with my money I ordered a gflex trigger”
Small order problem resolved quickly; reviewer praises product.
“Had a small problem with my order, but they took care of it quickly!”
Received tracking number but no tracking updates; order not received.
“Received a tracking number but no information is available.”
Cannot reach anyone by phone; customer service unhelpful.
“Customer service is very lame.”
Despite reading loads of negative reviews about Alpha Defense Co, I still went ahead and gave them a try. I was a little bit nervous, but honestly, I don't know how to say this, but my experience with this company was absolutely amazing. I have nothing negative to say! I ordered 6 face shields and TBH, my package arrived a day early from the projected date. I tried them on and they're true to size. They fit very well. They look cool and are the same as seen in ads. The customer service also got my attention and I'm very pleased how they helped me to make an order and responded to all my queries ( which some were a nobe). I plan on ordering from them again in the near future. Thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Alpha Defense Co. runs an online store selling defense and tactical accessories. Its website lists product details and prices. Customers order through the site using standard online payment methods. The company also posts customer support options such as email and phone contact details.