Reviews Analyzed
21
We Collect & Analyze Reviews
Alpha Defense Co.
Experiences & Reviews
Alpha Defense Co. is an e-commerce brand name consumers search for when evaluating sellers of defense-related consumer goods. When looking up reviews, verify the company website, contact channels, shipping and return policies, and available buyer protections before purchasing. Independent review aggregation can help identify recurring issues in fulfillment, product condition, or customer support.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
12d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Service reliability is inconsistent: many reviews report late or never‑delivered orders and unresolved cases, while others describe prompt, helpful resolution.
Share of mentions
Weak
22%
💰
Value for money
Several customers report not receiving paid items or receiving damaged goods, leading them to view purchases as poor value; few mention satisfactory value.
Share of mentions
Weak
8%
⚡
User experience
User experience varies widely: numerous reports of long waits, non‑delivery and frustration contrast with accounts of quick fixes and smooth transactions.
Share of mentions
Weak
21%
🔧
Product quality
Product feedback is mixed: some customers praise fit and appearance, while a smaller number report damaged or defective items on arrival.
Share of mentions
Mixed
7%
📞
Communication
Communication is a frequent issue for many reviewers—unanswered emails, broken phone numbers, or inactive channels—though some report timely, helpful replies.
Share of mentions
Mixed
21%
⭐
Overall experience
Overall impressions split: a notable portion of reviewers describe failed deliveries and no response, balanced by multiple reports of fast, effective support.
Share of mentions
Mixed
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 – October 2025).
Extremely Frustrated- Over a MONTH and still no order!!!
"I placed an order with Alpha Defense Gear well over a month ago, and to this day I still have not received what I paid for. I’ve contacted the company..."
Conrad Mast
External Source
Oct 01, 2025
Featured for: Non‑delivery and poor service
Perfect resolution…
"Had an issue with one of the bullet antenna’s, reached out to support and Jorg..."
Matthew McEwen
External Source
Jun 11, 2025
Featured for: Fast resolution by Jorge
Bullet Antenna Adaptor Snapped - Can’t Get ahold of Customer Service
"I ordered the bullet antenna for my truck and when I went to install it the plastic adapter strapped off into the female end of the bullet. I tried em..."
Michael Rios
External Source
Aug 21, 2025
Featured for: Broken product; unreachable support
good products
"..."
Don De Leon
External Source
Jun 26, 2025
Featured for: Short positive product review
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Conrad Mast
External Source
Oct 01, 2025
Extremely Frustrated- Over a MONTH and still no order!!!
I placed an order with Alpha Defense Gear well over a month ago, and to this day I still have not received what I paid for. I’ve contacted the company...
M
Michael Rios
External Source
Aug 21, 2025
Bullet Antenna Adaptor Snapped - Can’t Get ahold of Customer Service
I ordered the bullet antenna for my truck and when I went to install it the plastic adapter strapped off into the female end of the bullet. I tried em...
M
Michael Elzey
External Source
Jul 22, 2025
By mistake I ordered the bullet antenna…
By mistake I ordered the bullet antenna for my truck and forgot to pick out the style I wanted but J...
L
Leilei S
External Source
Jul 09, 2025
Great customer service!
...
J
Jeremy F
External Source
Jul 04, 2025
Bullet Antenna Order
I ordered a bullet antenna, but had an issue due to something I overlooked in the description. Jorg...
D
Derek Brado
External Source
Jun 30, 2025
Don't get scammed like I did
If I could give zero stars I would. I ordered a bullet antenna on June 9th and still have yet to recieve it. A label was...
D
Don De Leon
External Source
Jun 26, 2025
good products
...
C
CJ Denton
External Source
Jun 18, 2025
Jorge took care of my issue immediately…
Jorge took care of my issue immediately and with zero headach...
M
Matthew McEwen
External Source
Jun 11, 2025
Perfect resolution…
Had an issue with one of the bullet antenna’s, reached out to support and Jorg...
S
Scott Hambone Hammond
External Source
Jun 07, 2025
Answered my email promptly and received…
Answered my email promptly and received...
m
mark forrester
External Source
Apr 24, 2025
POOR CUSTOMER SERVICE
Been waiting to hear from them about an issue with the bulletin antenna. It now has been 3 days waiting to hear back you can not call t...
J
Jeffrey
External Source
Aug 29, 2024
Customer service is non-existent
Customer service is non-existent. I ordered two straw hats, one was received timely and in good condition, and the second arriv...
g
greg Byrkit
External Source
Aug 27, 2024
(9 Days now and no answer on chat or…
(9 Days now and no answer on chat or email or phone number. Bad Bad customer service don not...
M
Matthew Martin
External Source
Jul 30, 2024
Scam artists..
Scam artists... will promise you everything and you'll be lucky to actually receive an order. Tried contacting them on FB, IG, Phone, Chatbot, Email a...
E
Eric Binger
External Source
Jul 10, 2024
Unfortunately there is absolutely NO…
Unfortunately there is absolutely NO CUSTOMER SERVICE! I called on July 3rd, July 5th, and July 8th and left voicemails each time. No response! Sent e...
M
Michael
External Source
Jun 26, 2024
Terrible/No Customer Service
I may change my review once I actually receive the item I ordered, but this will be based on their customer service, which is nil. The website has a c...
Y
Yungn Havingit
External Source
Jun 08, 2024
Scam ran off with my money I ordered a…
Scam ran off with my money...
J
Jeffrey Kolterman
External Source
Apr 26, 2024
Had a small problem with my order
Had a small problem with my order, but th...
H
Heine Rivera
External Source
Apr 07, 2024
Very disappointed
Very disappointed. In order for a business to be successful need to be a responsible one with a timely process of customers orders. Received a trackin...
r
ronald ballenger
External Source
Mar 27, 2024
Customer service is very lame.
Customer service is very lame. Can’t talk to anyone even cal...
Conclusion
Reviewers report a clear split in experience with Alpha Defense Co.: multiple customers describe prompt, personable support (several name an agent, Jorge) and fast issue resolution. However, a substantial set of reviews documents delayed or missing shipments, non‑working contact details, and cases of damaged or unusable items. Product reports tend to be positive when orders arrive in good condition, but the frequency of fulfillment and communication problems is a repeated theme. If you consider purchasing, confirm current shipping timelines, request tracking, check return/refund policies, and use payment methods that offer buyer protection.