Alpha Defense Co.
Experiences & Reviews
Alpha Defense Co. is an e-commerce brand name consumers search for when evaluating sellers of defense-related consumer goods. When looking up reviews, verify the company website, contact channels, shipping and return policies, and available buyer protections before purchasing. Independent review aggregation can help identify recurring issues in fulfillment, product condition, or customer support.
Overview & Key Metrics
Our Analysis
Service quality
Service reliability is inconsistent: many reviews report late or never‑delivered orders and unresolved cases, while others describe prompt, helpful resolution.
Value for money
Several customers report not receiving paid items or receiving damaged goods, leading them to view purchases as poor value; few mention satisfactory value.
User experience
User experience varies widely: numerous reports of long waits, non‑delivery and frustration contrast with accounts of quick fixes and smooth transactions.
Product quality
Product feedback is mixed: some customers praise fit and appearance, while a smaller number report damaged or defective items on arrival.
Communication
Communication is a frequent issue for many reviewers—unanswered emails, broken phone numbers, or inactive channels—though some report timely, helpful replies.
Overall experience
Overall impressions split: a notable portion of reviewers describe failed deliveries and no response, balanced by multiple reports of fast, effective support.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 – October 2025).
Extremely Frustrated- Over a MONTH and still no order!!!
"I placed an order with Alpha Defense Gear well over a month ago, and to this day I still have not received what I paid for. I’ve contacted the company..."
Perfect resolution…
"Had an issue with one of the bullet antenna’s, reached out to support and Jorg..."
Bullet Antenna Adaptor Snapped - Can’t Get ahold of Customer Service
"I ordered the bullet antenna for my truck and when I went to install it the plastic adapter strapped off into the female end of the bullet. I tried em..."
good products
"..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Extremely Frustrated- Over a MONTH and still no order!!!
I placed an order with Alpha Defense Gear well over a month ago, and to this day I still have not received what I paid for. I’ve contacted the company...
Bullet Antenna Adaptor Snapped - Can’t Get ahold of Customer Service
I ordered the bullet antenna for my truck and when I went to install it the plastic adapter strapped off into the female end of the bullet. I tried em...
By mistake I ordered the bullet antenna…
By mistake I ordered the bullet antenna for my truck and forgot to pick out the style I wanted but J...
Great customer service!
...
Bullet Antenna Order
I ordered a bullet antenna, but had an issue due to something I overlooked in the description. Jorg...
Don't get scammed like I did
If I could give zero stars I would. I ordered a bullet antenna on June 9th and still have yet to recieve it. A label was...
good products
...
Jorge took care of my issue immediately…
Jorge took care of my issue immediately and with zero headach...
Perfect resolution…
Had an issue with one of the bullet antenna’s, reached out to support and Jorg...
Answered my email promptly and received…
Answered my email promptly and received...
POOR CUSTOMER SERVICE
Been waiting to hear from them about an issue with the bulletin antenna. It now has been 3 days waiting to hear back you can not call t...
Customer service is non-existent
Customer service is non-existent. I ordered two straw hats, one was received timely and in good condition, and the second arriv...
(9 Days now and no answer on chat or…
(9 Days now and no answer on chat or email or phone number. Bad Bad customer service don not...
Scam artists..
Scam artists... will promise you everything and you'll be lucky to actually receive an order. Tried contacting them on FB, IG, Phone, Chatbot, Email a...
Unfortunately there is absolutely NO…
Unfortunately there is absolutely NO CUSTOMER SERVICE! I called on July 3rd, July 5th, and July 8th and left voicemails each time. No response! Sent e...
Terrible/No Customer Service
I may change my review once I actually receive the item I ordered, but this will be based on their customer service, which is nil. The website has a c...
Scam ran off with my money I ordered a…
Scam ran off with my money...
Had a small problem with my order
Had a small problem with my order, but th...
Very disappointed
Very disappointed. In order for a business to be successful need to be a responsible one with a timely process of customers orders. Received a trackin...
Customer service is very lame.
Customer service is very lame. Can’t talk to anyone even cal...
Conclusion
Reviewers report a clear split in experience with Alpha Defense Co.: multiple customers describe prompt, personable support (several name an agent, Jorge) and fast issue resolution. However, a substantial set of reviews documents delayed or missing shipments, non‑working contact details, and cases of damaged or unusable items. Product reports tend to be positive when orders arrive in good condition, but the frequency of fulfillment and communication problems is a repeated theme. If you consider purchasing, confirm current shipping timelines, request tracking, check return/refund policies, and use payment methods that offer buyer protection.