Reviewers most often describe quick, practical help, with damaged or missing items replaced within days. A smaller but noticeable group reports no reply, no replacement, or warranty help being refused. Product feedback is mixed: many call the patio furniture and cookware well made, while a few mention items arriving damaged or failing early. Some customers also say larger pieces take a long time to assemble or are hard to put together.
Examples from available reviews (Dec 2020 – Feb 2026).
Prompt staff response quickly resolved an issue with a recliner.
“the prompt response times and the helpfulness of the staff in resolving the issue was great!”
Replacement regulator unavailable and Alphamart did not respond, grill unusable.
“The grill is unusable.”
Order arrived missing parts and promised replacements never arrived.
“I received my order with missing parts.”
Furniture and pillow covers exceeded expectations for the price.
“Honestly great quality furniture for the price.”
Many reviews mention staff replying within 24 hours and sending replacement parts or full items within days. Several customers describe getting warranty replacements or refunds after providing photos. A clear minority say their requests went unanswered and warranty claims stayed unresolved.
Several reviewers highlight fair pricing and say the products match what they expected for the cost. Others report defects or fast wear that lowered the value. Durability complaints come up often enough to influence buying decisions for some shoppers.
When support gets involved, customers often describe an easy fix process, sometimes with instructions or videos. A small group reports long, difficult assembly or missing hardware that kept them from using the item. A few reviews also point to performance, such as grills that cook well.
Many reviewers call the patio furniture, umbrellas, and cookware sturdy and in line with expectations. Other reviews describe items arriving damaged or dirty, or parts failing quickly, including unraveling wicker, flaking webbing, and rust. These problems often lead customers to contact support.
Many reviewers praise fast emails, regular updates, and support that responds even on weekends. Others report support channels that don’t answer, voicemail boxes that are full, or automated replies that slow progress. A few mention language barriers that made communication harder.
Reviews tend to fall into two tracks: quick fixes with replacements or refunds, and cases where there’s no response or the warranty is denied. Positive results often follow sending photos and reaching out by phone or email. Negative experiences commonly end with unusable items or customers still waiting on parts.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (17) · bbb.org (10) · Quotes shortened · As of: February 2026
Company replaced a broken chair under warranty with a brand new one.
“they sent me a brand new reclining chair”
Reviewer reports missing pieces and inability to reach customer service.
“Missing pieces to a 7 piece patio set...everytime I call I get mailbox is full”
Customer service responded promptly and resolved a technical issue with the fire pit table.
“The team responded to my inquiry in a timely matter and the issue got resolved!”
Reviewer reports rusted patio set and no response from Alpha Mart about warranty.
“was REFUSED for them to honor the 2 year warranty.”
Alpha Mart quickly replaced a damaged table and provided excellent service.
“they immediately looked into my problem and began the process of replacing the damaged table.”
Warranty claim for a camp chair was completed within three days.
“The customer service is outstanding, The warranty on my camp chair was covered in three days from start to finish.”
Company arranged a replacement table after carrier damage and communicated well.
“they processed a new table and delivered it to my home.”
Barbecue cooked chicken and steak perfectly for the reviewer.
“All came out perfectly cooked.”
Reviewer reports rapid webbing failure and flaking paint, poor company remedy.
“The set is cheap junk.”
Assembly directions are poor and customer support is unreachable.
“Do not just trust the directions. Also cant contact anyone for help with assembly or customer service”
Missing essential assembly parts and customer service was unresponsive.
“The little bag of nuts and bolts etc not here!”
Customer service would not help and failed to understand questions.
“Absolutely horrid customer service.”
Received a damaged, dirty sofa and company ignored return requests.
“I received half a sofa, it was a wicker material and it was all unraveling”
Received barstools missing swivel bases and cannot get replacement parts.
“I was short 2 swivel bases”
Poor communication prevented returning a poorly made outdoor table.
“screws would not fit the openings.”
Chair arm broke and customer service never responded to repair request.
“I have never received a response to my email.”
Broken glass was promptly replaced and furniture met expectations at low price.
“they sent me a new set promptly.”
Item was smaller than described and customer service initially refused refund.
“they finally gave me a full refund without having to send it back.”
Received requested parts but customer service mainly automated and unresponsive.
“customer service is non existent.”
Order arrived missing parts and promised replacements never arrived.
“I received my order with missing parts.”
Chairs were extremely time-consuming to assemble and not worth the money.
“it took me all day to put them together”
Sectional is great quality and easy to assemble.
“I love my sectional.”
Umbrella was defective and company refused help or an easy refund.
“product was defective as something was wrong with base causing it to be lopsided.”
Affordable sling chairs arrived in two weeks and proved good quality.
“they are a pretty good quality item”
Outdoor sectional had many quality faults and company refused refund.
“Very poor quality on outdoor sectionals!”
Swivel-rocker chairs met expectations and were delivered on time.
“Delivered when promised.”
Copper cookware performs well and reviewer plans to repurchase.
“I plan to purchase items again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlphaMarts sells home and outdoor goods. Its lineup includes patio furniture, umbrellas, grills, fire pits, and cookware. The company lists products online and on third-party marketplaces and ships replacement parts as well as full orders. AlphaMarts provides customer service options for order help and parts replacement.