Customers describe fast, helpful support in stores and by phone, but also repeat fulfillment breakdowns. Several say they were charged and then had orders canceled or shipped to the wrong address. Many complaints point to inconsistent pricing and inventory. Reports of damaged items and wrong products also come up often.
Examples from available reviews (Apr 2016 – Feb 2026).
Customer service investigated delivery and shipped binoculars promptly.
“customer service was excellent”
Paid for 2026 ski model but received the 2024 model instead.
“I paid for a 2026 ski model (Elan Ripstick 96, 2026) and they shipped the 2024 model.”
Company refused to honor website prices and was labeled dishonest.
“AVOID! Won’t honor the prices listed on their website.”
Order couldn't be fulfilled due to inventory issues; refund promised in days.
“my banking account would be refunded in 3-5 days.”
Several reviews call out specific staff for fixing problems quickly and arranging reshipments. Another large group describes orders that never arrived, long stretches without a reply, and the company declining to resend items or issue refunds. Both patterns show up across different purchases.
Some customers cite good savings on sale items and prices that felt fair. Repeated complaints describe discounts not being applied, prices rising after an order is placed, and orders canceled due to inventory. Several reviewers called the pricing dishonest when checkout discounts didn’t match the promotions shown.
People mention smooth in-store pickup and an easy checkout. Others report account and data-handling issues, frequent marketing emails that won’t unsubscribe, and tracking that’s confusing or stops updating. Those communication breakdowns often fuel frustration even when the order eventually arrives.
Some reviews describe the wrong model arriving, items that looked used or water-damaged, and shipments packed poorly. Other customers report receiving new products that matched the description. The reports suggest quality issues show up in only a portion of deliveries.
A few customers describe clear updates and fast replies that fixed delivery problems. Many more mention cancellations without notice, emails that go unanswered, and tracking that changes inconsistently. A smaller number say refunds were promised but processed late.
Feedback splits between smooth local-store or staff-assisted purchases and rocky online fulfillment. Positive comments focus on helpful employees and fast local pickup. Negative ones center on inventory mistakes, orders canceled after payment, and occasional damaged or incorrect deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Displayed 20% discount but checkout applied only 6%, indicating dishonest pricing.
“Receipt listed 20% discount, but price only reduced 6%.”
I was so pleased with my order. I also liked the in-store pickup option cause my order arrived earlier than I expected. The process was so quick and simple and they were so fast. The store reps were so fast and quick to get me sorted. Felt like they were waiting for me. On top of that, the quality of the product was as described. Super durable and beautiful. I'll admit they have a wide range of products and usually have some good quality. Love the flash sales! I would recommend using Als as long they maintain the quality products for such great prices.
Sent back defective product at customer's expense but replacement never arrived.
“This company has terrible customer service and can not be trusted”
Company offers a good variety of clothing and sporting goods.
“They have a good variety of clothing and sporting goods.”
Employee William Locklear was knowledgeable and willing to help with shoes.
“he’s super smart and knows about the shoes”
Found excellent pricing and quick shipping from this family-run business.
“Al’s Sports sold me a Camelbak backpack for $20. less than Amazon.”
Seamless order experience, free shipping, and fast two-day delivery.
“order was at my front door within 2 days.”
Received a brand-new MSR stove at a substantial savings via priority mail.
“received the MSR Windburner Stove brand new in the box”
Reviewer had an awesome experience with no complaints.
“It’s been awesome, no complaints at all”
Product arrived very quickly indicating good service.
“My product arrived very quickly.”
Order couldn't be fulfilled due to inventory issues; refund promised in days.
“my banking account would be refunded in 3-5 days.”
Discounted bag arrived quickly and was brand new.
“Received in less than a week (Utah to nj) and the bag is brand new (as expected).”
Seller misrepresented stock and couldn't fulfill the order correctly.
“Weird thing is the price for those shoes doubled over night and they show both sizes in stock.”
Seller showed false stock, sent wrong items, and caused long delays.
“They show false stock is available”
Order was canceled without notification despite confirming payment.
“they never notified me that the item was cancelled”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Als.com is the online store for Al's Sporting Goods, selling sporting goods and outdoor gear. It lists apparel, footwear, camping and ski equipment, and accessories. Shoppers can choose home delivery or in-store pickup, and each product page shows details and sizing. The company offers phone and email support and posts its shipping and return policies on the site.